Compare Medallia vs Service Metrics Group vs Trustpilot
Guest Survey Software vendor comparison between Medallia vs Service Metrics Group vs Trustpilot. Find out which Guest Survey Software is right for you based on realtime data from 10 verified hotelier reviews across 2 countries.
Medallia
Ranked 7 (out of 25)
Service Metrics Group
Ranked 11 (out of 25)
Trustpilot
Ranked 21 (out of 25)
Ratings Summary
Medallia
unranked
Service Metrics Group
unranked
Trustpilot
unranked
Medallia
8 verified reviewsService Metrics Group
2 verified reviewsTrustpilot
0 verified reviewsMedallia
Service Metrics Group
Trustpilot
Medallia
Service Metrics Group
Trustpilot
Medallia
Service Metrics Group
Trustpilot
Medallia
Service Metrics Group
Not enough data available
Trustpilot
Not enough data available
Medallia
Verified Customer Support
Service Metrics Group
Verified Customer Support
Trustpilot
Verified Customer Support
Medallia
Service Metrics Group
Trustpilot
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Medallia
Other - 87%
Resorts - 13%
Motels - 0%
Service Metrics Group
Other - 50%
Boutiques - 50%
Resorts - 0%
Trustpilot
Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients
-
-
-
Fit Score for Your Property
Pricing
Medallia
Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Service Metrics Group
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Trustpilot
Pricing Available By Request
Trustpilot has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
What Customers Are Saying
Most Recent Review
Medallia
Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.
Chef concierge from Houston (United States)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Most Positive Review
Medallia
Nice Tool
General Manager from San Francisco (United States)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Most Critical
Medallia
Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction
Night Manager from Las Vegas (United States)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)References
-
-
-
General Info
Screenshots
Service Metrics Group doesn't have any screenshots
Trustpilot doesn't have any screenshots
Integrations
Medallia
Business Intelligence (2)
Booking Engine (1)
Hotel Reservations Software (1)
Service Metrics Group
Service Metrics Group doesn't have any integrations
Trustpilot
Trustpilot doesn't have any integrations
Recent Company Updates
-
-
-
Recent Articles
Service Metrics Group
Service Metrics Group doesn’t have any recent articles
Trustpilot
Trustpilot doesn’t have any recent articles