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myCloud Hospitality PMS vs. Stayntouch:
Which Is Right for You?
TLDR
We analyzed 478 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
myCloud Hospitality PMS shines when it comes to support team — especially for brand properties (0.0/5) , with exclusive features like Guest profiles and Guest CRM.
Stayntouch shines when it comes to user-friendly interface — especially for brand properties (4.9/5) , with exclusive features like Housekeeping Mobile App.
How Does myCloud Hospitality PMS Compare to Stayntouch?
Side-by-side ratings based on 478 verified hotelier reviews on HTR.
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| Ease of Use |
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| Value for Money |
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| Starting Price | From $900/mo | From $800/mo |
| Verified Reviews | 106 | 372 |
What Are the Pros and Cons of myCloud Hospitality PMS vs Stayntouch?
After analyzing 478 verified reviews, myCloud Hospitality PMS users most value its support team, user-friendliness, integration with otas, while Stayntouch users highlight user-friendly interface, integration and onboarding, system performance and reliability. Click any theme to see what reviewers say.
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myCloud Hospitality PMS
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Stayntouch
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| Pros | |
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Support Team
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User-Friendly Interface
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User-friendliness
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Integration and Onboarding
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Integration with OTAs
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System Performance and Reliability
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Detailed Reporting
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Reservation Management
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Mobile Application
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Reporting and Analytics
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System Slowness
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Room Management and Housekeeping
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Reservation Management
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myCloud Hospitality PMS vs Stayntouch: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
myCloud Hospitality PMS
|
Stayntouch
|
|---|---|---|
| Small (10-24 rooms) ▾ | #14 67 reviews | #18 51 reviews |
| Mid-Size (25-74 rooms) ▾ | #19 29 reviews | #5 208 reviews |
| Large (75-199 rooms) ▾ | #27 3 reviews | #7 29 reviews |
| X-Large (200+ rooms) ▾ | #34 1 reviews | #2 58 reviews |
By Property Type
| Segment |
myCloud Hospitality PMS
|
Stayntouch
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|---|---|---|
| Boutique ▾ | #16 48 reviews | #6 220 reviews |
| Luxury ▾ | #14 49 reviews | #6 180 reviews |
| Branded / Chain ▾ | #12 35 reviews | #3 152 reviews |
| Extended Stay ▾ | #36 2 reviews | #14 17 reviews |
By Region
| Segment |
myCloud Hospitality PMS
|
Stayntouch
|
|---|---|---|
| North America ▾ | #41 1 reviews | #4 262 reviews |
| Europe ▾ | #50 0 reviews | #12 64 reviews |
| Asia Pacific ▾ | #7 93 reviews | #21 3 reviews |
| Middle East | #19 1 reviews | — |
The Decision
Choosing between myCloud Hospitality PMS and Stayntouch hinges on your hotel's specific needs and operational scale. Both systems address core property management functions but diverge significantly in features, ease of use, and market reach. myCloud PMS primarily targets small to medium-sized hotels seeking automation and integration, while Stayntouch excels in multi-property management and advanced guest engagement. Which platform aligns best with your hotel’s growth trajectory and service ambitions?
myCloud Hospitality PMS offers broad integration capabilities and a comprehensive feature set suited for hotels aiming to streamline operations. Stayntouch, with its extensive third-party integrations and exceptional user-friendliness, tends to outperform in customer satisfaction and scalability. Do you prioritize ease of management or extensive third-party connectivity?
Is myCloud Hospitality PMS or Stayntouch Better for Hotels?
Both products aim to simplify hotel management through cloud-based platforms, but their target audiences and strengths differ. myCloud Hospitality PMS emphasizes automation, detailed reporting, and integration with popular third-party solutions, making it ideal for hotels looking to optimize operations and revenue. Conversely, Stayntouch focuses on multi-property management, guest experience innovation, and mobile-first design, perfect for hotel chains or properties prioritizing guest engagement.
The key distinction lies in recent reviews: Stayntouch has more reviews (317 compared to 95) and more recent feedback from users in the last six months, giving it a slight edge in current customer satisfaction. Do you need a system that’s proven at scale with extensive integrations, or one that’s tailored for smaller properties with strong automation?
Stayntouch vs myCloud Hospitality PMS: Which Should Your Hotel Choose?
If your hotel needs robust multi-property management, extensive third-party integrations, and a mobile-friendly interface, go with Stayntouch. Its 94% likelihood to recommend and high recent review count indicate strong ongoing customer satisfaction, especially among large chains and brands.
If your hotel prioritizes detailed reporting, automation, and integrations like CRM, ePoS, and guest profiles, myCloud Hospitality PMS is the better pick. Its high overall rating (4.81/5) and positive reviews for support and usability make it suitable for small to mid-sized hotels seeking operational efficiency.
For hotels with a focus on rapid scalability and guest-centric features, Stayntouch’s extensive third-party ecosystem and proven multi-property capabilities make it the clear winner. Conversely, for properties looking for deep automation and detailed analytics, myCloud PMS delivers more tailored features.
Is myCloud Hospitality PMS or Stayntouch Easier to Use?
Both platforms are highly rated for ease of use, with myCloud Hospitality PMS scoring 4.79/5 and Stayntouch slightly ahead at 4.7/5. Users praise myCloud for its user-friendly interface and quick onboarding, with reviews citing it as "very easy to use and understand" and "smooth flow." Stayntouch boasts an intuitive design with positive feedback on quick staff training and simple navigation, which helps reduce onboarding time.
Recent reviews highlight that Stayntouch’s mobile interface and onboarding process are slightly more streamlined, especially for multi-property setups. Edge: Stayntouch.
Which Has Better Features: myCloud Hospitality PMS or Stayntouch?
myCloud Hospitality PMS offers 12 unique features, including multi-currency, multi-lingual support, guest CRM, gift vouchers, and native email marketing—features not available in Stayntouch. Stayntouch provides two exclusive features: housekeeping mobile app and shift planning, along with 47 shared features like reservation management and reporting.
Stayntouch’s extensive third-party integration options (188 partners compared to 29 for myCloud) give it an advantage for hotels seeking broad connectivity. However, if your hotel requires advanced features like contactless check-in, mobile keys, and guest profiles, myCloud’s niche features are compelling.
Edge: Stayntouch.
Which Has Better Customer Support: myCloud Hospitality PMS or Stayntouch?
myCloud Hospitality PMS’s reviews consistently praise its customer support, with a score of 4.83/5. Users describe the support team as "responsive," "helpful," and "quick to resolve issues," emphasizing their role in smooth implementations and ongoing assistance.
Stayntouch supports a high level of service but has slightly lower support ratings at 4.68/5, with reviews noting that support is "friendly" and "support team is excellent," but some mention slow issue resolution during rapid growth phases.
Edge: myCloud Hospitality PMS.
Which Has More Integrations: myCloud Hospitality PMS or Stayntouch?
Stayntouch boasts 188 verified integrations, significantly surpassing myCloud Hospitality PMS’s 29. Common integrations include Sage, STAAH, and Revinate. Stayntouch’s open API approach enables seamless connection with a wide range of third-party solutions, supporting large chains and multi-property setups.
myCloud’s integrations are more limited but focused on core hospitality solutions like payment systems and booking engines. If extensive third-party connectivity is critical, Stayntouch clearly leads.
Edge: Stayntouch.
Which Do Hoteliers Rate Higher: myCloud Hospitality PMS or Stayntouch?
Stayntouch’s recent reviews (26 in the last six months) are more recent and positive, leading to a higher overall rating of 4.56/5 compared to myCloud’s 4.81/5. Hotelier ratings often highlight Stayntouch’s ease of use, mobile management, and support, especially among large hotels and chains.
myCloud tends to perform well with boutique and independent hotels, with an average rating of 4.82/5, but recent feedback favors Stayntouch’s scalability and multi-property features.
Edge: Stayntouch.
How Much Do myCloud Hospitality PMS and Stayntouch Cost?
myCloud Hospitality PMS charges a base price of $900, with no trial or implementation fees noted. Stayntouch’s base price is slightly lower at $800, also without additional charges or trial info.
Both are subscription-based cloud solutions, but the pricing details suggest comparable value depending on the features and scale required by your hotel.
What Type of Hotel Should Use myCloud Hospitality PMS?
- Hotels that need automation and detailed reporting, especially smaller properties or chains.
- Hotels prioritizing integrations with CRM, email marketing, and multi-currency support.
- Properties seeking a system that automates processes to free staff for guest interaction.
- Hotels that value support with responsive onboarding and ongoing assistance.
Not ideal if your hotel relies heavily on multi-property management, contactless solutions, or mobile guest features.
What Type of Hotel Should Use Stayntouch?
- Hotel chains or groups managing multiple properties efficiently.
- Hotels that prioritize guest experience, mobile check-in, and self-service options.
- Properties seeking extensive third-party integrations, especially with revenue tools and distribution channels.
- Hotels aiming for scalability with a mobile-friendly interface and remote management.
Not ideal if your hotel is a small boutique or independent property with limited need for multi-property features or extensive integrations.
Stayntouch vs myCloud Hospitality PMS: The Bottom Line for Hotels
Stayntouch has a clear edge in recent reviews, with a higher overall rating, more extensive integrations, and a focus on multi-property management. Its mobile-first approach and innovative guest engagement features make it a strong choice for larger or growing hotel groups.
myCloud Hospitality PMS excels in automation, detailed analytics, and customer support, making it suitable for small to medium-sized hotels that want efficient operations and strong integration capabilities.
Choose myCloud if your focus is on automation, detailed reporting, and dedicated support. Opt for Stayntouch if your hotel requires advanced multi-property management, extensive third-party integrations, and a mobile-first guest experience.
In conclusion, for most hotels actively seeking a scalable, well-integrated, and highly-rated system, Stayntouch offers the stronger proposition right now—especially given its recent review momentum and broader integration ecosystem.
How Much Do myCloud Hospitality PMS and Stayntouch Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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myCloud Hospitality PMS
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Stayntouch
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| Starting Price | From $900/mo | From $800/mo |
Which Features Does myCloud Hospitality PMS Have That Stayntouch Doesn't (and Vice Versa)?
According to HTR's product database, myCloud Hospitality PMS and Stayntouch share 47 features. Here are the key differences — features one has that the other lacks.
| Feature |
myCloud Hospitality PMS
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Stayntouch
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|---|---|---|
| EPoS | ||
| Gift Vouchers & Prepaid Experiences | ||
| Guest CRM | ||
| Guest profiles | ||
| Housekeeping Mobile App | ||
| Multi-currency | ||
| Multi-lingual | ||
| Shift Planning |
Showing top differences. 2 more features differ between these products.
Real-World Results: myCloud Hospitality PMS vs Stayntouch by Business Goal
We analyzed 5 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
myCloud Hospitality PMS
No published case study for this goal yet.
Snowflake Mountain Resort & Spa
Small
"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and..."
myCloud Hospitality PMS
No published case study for this goal yet.
The TWA Hotel
Small
"As an independent hotel that runs above 100% occupancy on many nights, the TWA Hotel finds Stayntouch integral to our operations."
myCloud Hospitality PMS vs Stayntouch: The Bottom Line
What hoteliers love
Although not a unique feature, the exemplary customer support is a recurring theme. Users consistently praise the responsiveness and helpfulness of th... Although not a unique feature, the exemplary customer support is a recurring theme. Users consistently praise the responsiveness and helpfulness of the support team, highlighting their role in resolving issues promptly.
Hoteliers consistently praise the intuitive and user-friendly interface of mycloud PMS. This ease of use helps in quick staff training and smooth dail... Hoteliers consistently praise the intuitive and user-friendly interface of mycloud PMS. This ease of use helps in quick staff training and smooth daily operations, making it accessible even for employees without extensive technical knowledge.
Users frequently mention mycloud's seamless integration with online travel agencies like Booking.com, Agoda, and Expedia. This integration streamlines... Users frequently mention mycloud's seamless integration with online travel agencies like Booking.com, Agoda, and Expedia. This integration streamlines the booking process, increases hotel occupancy rates, and simplifies rate management, enhancing revenue opportunities for hoteliers.
Where hoteliers push back
Several reviews highlight the absence of a mobile application as a significant shortcoming. Users express a need for a mobile app to manage operations... Several reviews highlight the absence of a mobile application as a significant shortcoming. Users express a need for a mobile app to manage operations on the go, which they believe would further enhance the system's flexibility and usability.
Some users report occasional slowness in the mycloud PMS, often attributing it to internet connectivity issues. While the cloud-based nature is benefi... Some users report occasional slowness in the mycloud PMS, often attributing it to internet connectivity issues. While the cloud-based nature is beneficial, it also means the system's performance can be affected by network speed.
Ranks higher for
Unique capabilities
What hoteliers love
The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements ar... The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements are highlighted as aiding faster task execution and enhancing staff capability, thus improving guest interactions.
Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. T... Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. The guidance provided by these individuals was deemed invaluable, particularly for system transition and setup.
Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns ove... Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns over the speed of addressing complex issues amidst rapid company growth.
Where hoteliers push back
While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack deta... While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack detail or are hard to manipulate, highlighting the need for customizable analytics solutions.
Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functi... Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functionality in room diary visibility and tasks scheduling to address specific management needs.
Ranks higher for
Unique capabilities
Frequently Asked Questions About myCloud Hospitality PMS vs Stayntouch
Can myCloud Hospitality PMS replace Stayntouch?
It depends on your requirements. myCloud Hospitality PMS and Stayntouch share many core Property Management Systems features, but each has unique capabilities. myCloud Hospitality PMS offers 29 verified integration partners, while Stayntouch offers 189. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. myCloud Hospitality PMS leads in ease of use at 4.8/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do myCloud Hospitality PMS or Stayntouch offer a free plan?
myCloud Hospitality PMS: No. Stayntouch: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank myCloud Hospitality PMS and Stayntouch?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. myCloud Hospitality PMS has an HT Score of 75 and Stayntouch has 91. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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