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Mews PMS vs. ThinkReservations PMS:
Which Is Right for You?
TLDR
We analyzed 1,281 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Mews shines when it comes to customization and flexibility — especially for independent properties (4.9/5) , with exclusive features like Revenue management module and Guest CRM.
ThinkReservations shines in customer support and ROI — especially for brand properties (0.0/5) .
How Does Mews PMS Compare to ThinkReservations PMS?
Side-by-side ratings based on 1,281 verified hotelier reviews on HTR.
| HTScore |
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| Likelihood to Recommend |
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| Ease of Use |
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| Customer Support |
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| Value for Money |
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| Starting Price | From $900/mo | From $500/mo |
| Verified Reviews | 886 | 395 |
What Are the Pros and Cons of Mews PMS vs ThinkReservations PMS?
After analyzing 1,281 verified reviews, Mews users most value its customization and flexibility, automation and efficiency, onboarding and support experience, while ThinkReservations users highlight customer support, operational efficiency, data and reporting. Click any theme to see what reviewers say.
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| Pros | |
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Customization and Flexibility
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Customer Support
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+
Automation and Efficiency
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Operational Efficiency
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+
Onboarding and Support Experience
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+
Data and Reporting
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+
Reservation and Front Desk Automation
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Integration with OTAs
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| Cons | |
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Billing Complexity and Reporting Limitations
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Security Features
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Revenue Management
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Mews vs ThinkReservations: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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|---|---|---|
| Small (10-24 rooms) ▾ | #3 329 reviews | #4 145 reviews |
| Mid-Size (25-74 rooms) ▾ | #1 397 reviews | #9 25 reviews |
| Large (75-199 rooms) ▾ | #3 45 reviews | #6 3 reviews |
| X-Large (200+ rooms) ▾ | #3 49 reviews | #5 1 reviews |
By Property Type
| Segment |
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|---|---|---|
| Boutique ▾ | #1 483 reviews | #7 100 reviews |
| Luxury ▾ | #5 220 reviews | #7 70 reviews |
| Branded / Chain ▾ | #2 170 reviews | #7 24 reviews |
| Extended Stay ▾ | #1 130 reviews | #11 8 reviews |
By Region
| Segment |
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| North America ▾ | #8 106 reviews | #1 386 reviews |
| Europe ▾ | #1 660 reviews | #57 0 reviews |
| Asia Pacific ▾ | #10 17 reviews | #32 0 reviews |
| Middle East ▾ | #28 8 reviews | #32 0 reviews |
How Much Do Mews PMS and ThinkReservations PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $900/mo | From $500/mo |
Which Features Does Mews PMS Have That ThinkReservations PMS Doesn't (and Vice Versa)?
According to HTR's product database, Mews PMS and ThinkReservations PMS share 39 features. Here are the key differences — features one has that the other lacks.
| Feature |
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|---|---|---|
| Guest CRM | ||
| Guest profiles | ||
| Integrated CRS | ||
| Multi-currency | ||
| Multi-lingual | ||
| Revenue management module |
Showing top differences. 8 more features differ between these products.
Real-World Results: Mews vs ThinkReservations by Business Goal
We analyzed 16 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"It was vital for us to find a hospitality cloud that would give us the freedom to innovate and move quickly with new technology – that’s one of the main reasons we chose Mews."
"I became aware of ThinkReservations at a trade show in the US, and I could see right away that it would help Blue Tang Inn streamline our operations, increase our booking and upsel..."
"Since moving to Mews, we can be so much more agile in how we operate, both in terms of how we engage with guests and testing out new integrations and tools through Mews Marketplace..."
"ThinkReservations Digital Registration has streamlined our check in process, making my job so much easier. Being able to ask guests for their ID and credit card ahead of time, agre..."
"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."
"We try to take care of all the needs of our guests so that they have an experience rather than just a stay"
Mews vs ThinkReservations: The Bottom Line
What hoteliers love
Users value Mews for its customizable workflows and flexibility in adapting to diverse hotel types and operational needs. Despite this, some note that... Users value Mews for its customizable workflows and flexibility in adapting to diverse hotel types and operational needs. Despite this, some note that more advanced configuration options, particularly in report generation and billing, could enhance the platform’s utility further.
The system is praised for automating many routine tasks like billing and invoicing, which reduces manual errors and allows staff to focus on deliverin... The system is praised for automating many routine tasks like billing and invoicing, which reduces manual errors and allows staff to focus on delivering a superior guest experience. However, some reviews mention that while automation works well, the billing process can sometimes be complex.
The onboarding experience with Mews has been inconsistent, with some users praising the hands-on approach while others faced challenges with initial s... The onboarding experience with Mews has been inconsistent, with some users praising the hands-on approach while others faced challenges with initial setup efficiency. The support team's responsiveness has improved over time, enhancing problem resolution and user satisfaction.
Where hoteliers push back
While Mews automates billing, users report difficulties with its complexity and limitations in reporting and analytics. Enhancing these areas could pr... While Mews automates billing, users report difficulties with its complexity and limitations in reporting and analytics. Enhancing these areas could provide better insights and flexibility for users managing financial operations.
Mews provides a strong foundation for revenue management with its integration capabilities, but users indicate opportunities for improvement in dynami... Mews provides a strong foundation for revenue management with its integration capabilities, but users indicate opportunities for improvement in dynamic pricing tools and advanced analytics, especially in multi-property operations.
Ranks higher for
Unique capabilities
What hoteliers love
Though already noted as excellent by many, a few reviews express the desire for additional support on weekends to better handle urgent inquiries.
ThinkReservations aids in streamlining operations through digital registration, night audits, and easy management of booking and check-in processes, a... ThinkReservations aids in streamlining operations through digital registration, night audits, and easy management of booking and check-in processes, allowing staff to focus more on guest interactions.
The system offers comprehensive data and reporting features, enabling hoteliers to make informed decisions on pricing, guest satisfaction, and strateg... The system offers comprehensive data and reporting features, enabling hoteliers to make informed decisions on pricing, guest satisfaction, and strategy planning.
Where hoteliers push back
Some reviews highlight issues with the pricing structure, including dissatisfaction with channel manager fees and the high price of features like Thin... Some reviews highlight issues with the pricing structure, including dissatisfaction with channel manager fees and the high price of features like ThinkMessenger.
Mandatory two-step authentication is a point of frustration for some users, who find it burdensome and wish for lower security settings.
Ranks higher for
Where the ratings diverge most
Frequently Asked Questions About Mews PMS vs ThinkReservations PMS
Can Mews PMS replace ThinkReservations PMS?
It depends on your requirements. Mews PMS and ThinkReservations PMS share many core Property Management Systems features, but each has unique capabilities. Mews PMS offers 336 verified integration partners, while ThinkReservations PMS offers 16. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. ThinkReservations PMS leads in ease of use at 4.8/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Mews PMS or ThinkReservations PMS offer a free plan?
Mews PMS: No. ThinkReservations PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Mews PMS and ThinkReservations PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Mews has an HT Score of 100 and ThinkReservations has 89. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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