The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 212 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Moder shines in customer support and ROI .
RoomRaccoon shines when it comes to user interface and experience — especially for independent properties (4.1/5) , with exclusive features like Revenue management module and Payment processing.
Side-by-side ratings based on 212 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $1,000/mo |
| Verified Reviews | 3 | 209 |
After analyzing 212 verified reviews, Moder users most value its , while RoomRaccoon users highlight user interface and experience, all-in-one system, automated emails and documents. Click any theme to see what reviewers say.
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User Interface and Experience
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All-in-one System
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Automated Emails and Documents
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Service and Support
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Integration Limitations
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System Bugs and Stability Issues
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | — | #10 90 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #17 27 reviews |
| Large (75-199 rooms) ▾ | — | #14 7 reviews |
| X-Large (200+ rooms) | — | #19 0 reviews |
By Property Type
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| Boutique ▾ | — | #9 100 reviews |
| Luxury ▾ | — | #9 64 reviews |
| Branded / Chain ▾ | — | #14 29 reviews |
| Extended Stay ▾ | — | #7 28 reviews |
By Region
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| North America ▾ | — | #24 7 reviews |
| Europe ▾ | — | #5 123 reviews |
| Asia Pacific | — | #31 4 reviews |
| Middle East | — | #31 1 reviews |
Choosing between Moder by Moder and RoomRaccoon PMS hinges on your hotel's size, operational complexity, and growth ambitions. Both platforms aim to streamline management, but Moder’s focus is on providing a simple, cloud-based central hub for all hotel operations, while RoomRaccoon offers an extensive, feature-rich system tailored for independent hotels seeking automation and integration. Which platform aligns better with your current needs and future goals?
Moder positions itself as an easy-to-use solution with a focus on core operational efficiency. RoomRaccoon, with its broader feature set and recent growth in reviews, clearly targets hotels looking for automation, revenue management, and flexible integrations. Are you prioritizing simplicity or a comprehensive toolkit?
Moder and RoomRaccoon address the core needs of hotel management—reservation handling, guest communication, and operational control—but they diverge in scope and depth. Moder’s strength lies in its straightforward, cloud-native approach, which streamlines daily workflows and offers real-time visibility across departments. In contrast, RoomRaccoon boasts a richer set of features, including a channel manager, booking engine, and revenue tools, aimed at automating revenue growth and guest engagement.
RoomRaccoon’s user base is significantly larger, with 169 recent reviews and a high overall rating of 4.88/5, reflecting broad adoption and trust. Moder’s limited review count (3 reviews) and rating of 0/5 suggest a nascent product with limited user feedback, making its effectiveness harder to validate at this stage.
Given the recent surge in reviews and high scores, RoomRaccoon’s platform demonstrates a proven track record in diverse hotel environments. Moder’s approach might appeal to properties seeking a minimal setup, but its limited feedback indicates it may not yet match RoomRaccoon’s maturity. Do you need a proven platform with extensive features and recent validation?
If your hotel needs an all-in-one system that integrates booking, channel management, invoicing, and automation, RoomRaccoon is the clear choice. It’s designed for independent hotels and small properties that want to increase direct bookings, streamline operations, and maximize revenue through dynamic pricing and automated guest communications.
On the other hand, if your hotel values simplicity, quick onboarding, and a centralized system primarily for reservations and guest profiles without extensive automation or integrations, Moder might seem appealing. However, its limited reviews and lack of recent feedback make it hard to recommend confidently. For a scalable, revenue-focused solution, RoomRaccoon’s richer feature set makes it the better fit.
In summary, choose RoomRaccoon if you want a proven, scalable platform with a broad feature set. Opt for Moder if you prefer a straightforward, minimal system, understanding it currently has less validation and fewer features.
RoomRaccoon enjoys a high ease-of-use rating of 4.74/5, with many users praising its intuitive interface, simple onboarding, and straightforward daily operations. Multiple reviews mention that staff learn it quickly, reducing training time and minimizing errors, which is critical for small teams.
Moder, with a perfect 5/5 rating, also claims ease of use, but this is based on only three reviews, all highly positive. Yet, the limited feedback makes it difficult to assess the platform’s true user-friendliness at scale. Given RoomRaccoon’s extensive recent reviews and high ratings, it clearly offers a more reliable, user-friendly experience today.
Edge: RoomRaccoon
RoomRaccoon offers 51 unique features, including a channel manager, revenue management, booking engine, guest CRM, mobile app, automated night audit, and more—features that are absent in Moder. These functionalities enable small hotels to automate pricing, manage reservations across channels, and enhance guest engagement.
Moder’s feature set is limited, focusing on core reservation and operations management without the extensive automation or integrations found in RoomRaccoon. While Moder may cover basic needs, RoomRaccoon’s broader capabilities provide a significant advantage for hotels seeking growth and automation.
Edge: RoomRaccoon
Both products boast high support ratings—Moder with a 5/5 and RoomRaccoon with 4.53/5. Reviews for Moder praise its exceptional onboarding support, while RoomRaccoon’s users highlight responsive, helpful customer service that quickly resolves issues.
However, Moder’s small review base makes it hard to gauge support consistency across multiple users. RoomRaccoon’s larger, more recent review pool indicates a support team that actively addresses customer needs, especially critical during onboarding and troubleshooting.
Edge: Moder
RoomRaccoon connects to 88 verified partners, including a wide array of payment platforms, CRS, revenue management, and marketing tools—vital for hotels that want a flexible, integrated tech stack. Its extensive partner network enables seamless data flow, automation, and operational efficiency.
Moder, with no verified integrations listed, limits your ability to connect with third-party systems, potentially requiring manual workarounds. For scalable growth and flexibility, RoomRaccoon clearly outperforms Moder in integrations.
Edge: RoomRaccoon
RoomRaccoon’s recent reviews consistently rate it near 5/5, with a 4.88/5 overall score based on 169 reviews in the last 6 months. Users from diverse property types—boutiques, independent hotels, guesthouses—highlight its ease, automation, and revenue benefits.
Moder’s reviews are limited to three, all with perfect scores, but their age and volume lack the robustness needed for a conclusive comparison. Given the volume and recency, RoomRaccoon’s ratings are a more reliable indicator of user satisfaction.
Edge: RoomRaccoon
Moder’s pricing details are not publicly available, suggesting a bespoke quote or limited transparency. RoomRaccoon charges a flat base fee of $1,000 per month, with no additional implementation or setup fees, making costs predictable for small hotels and independents.
Without clear pricing for Moder, it’s difficult to compare value directly. However, considering RoomRaccoon’s transparent pricing and extensive feature set, it generally offers a solid ROI for small and growing hotels.
Not ideal if your hotel aims to grow rapidly or needs extensive integrations, automation, or revenue optimization features. Larger or more complex properties may find Moder’s capabilities limited.
Not ideal if your hotel is large, multi-property, or requires advanced features like corporate account management or extensive enterprise integrations. Larger properties may find RoomRaccoon’s capabilities insufficient for their needs.
RoomRaccoon stands out as a proven, feature-rich PMS tailored for independent and small hotels that want to automate and grow. Its extensive recent reviews, higher ratings, and broad partner integrations demonstrate its maturity and reliability.
Moder offers a simple, cloud-based solution that might suit properties with minimal management needs and a focus on ease of use. However, the limited validation and feature set make it less compelling for hotels aiming to scale or automate revenue.
For most hotels focused on automation, revenue growth, and operational efficiency, RoomRaccoon is the clear choice. If your needs are basic and you prefer a minimal setup, Moder could work but with less proven reliability and fewer features.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | — | From $1,000/mo |
According to HTR's product database, Moder and RoomRaccoon PMS share 0 features. Here are the key differences — features one has that the other lacks.
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| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Custom rates | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 39 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
No published case study for this goal yet.
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
What hoteliers love
Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, t... Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, there are suggestions for improvement, especially for mobile and tablet versions of the system to enhance usability further.
RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidat... RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidation helps streamline operations and eliminate the need for multiple software solutions. Many reviews highlight how this feature saves time and makes management easier.
Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Aut... Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Automated invoicing and pre/post-stay emails are frequently mentioned benefits. Users also commend the customization options for these automated functionalities.
Where hoteliers push back
While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomR... While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomRaccoon's support team. Long wait times for issue resolution, especially during critical operational periods, are common complaints.
Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs.... Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs. Users express their desire for more seamless integrations to avoid manual work and additional expenses.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Moder and RoomRaccoon PMS share many core Property Management Systems features, but each has unique capabilities. Moder offers 0 verified integration partners, while RoomRaccoon PMS offers 88. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Moder leads in ease of use at 5.0/5 vs 4.8/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Moder: No. RoomRaccoon PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Moder has an HT Score of 0 and RoomRaccoon has 80. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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