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myCloud Hospitality PMS vs. SkyTouch Technology:
Which Is Right for You?
TLDR
We analyzed 227 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
myCloud Hospitality PMS shines in customer support — especially for brand properties (0.0/5) , with exclusive features like Mobile App and Guest CRM.
SkyTouch Technology shines when it comes to user-friendly interface — especially for independent properties (4.0/5) .
How Does myCloud Hospitality PMS Compare to SkyTouch Technology?
Side-by-side ratings based on 227 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | From $900/mo | From $600/mo |
| Verified Reviews | 104 | 123 |
What Are the Pros and Cons of myCloud Hospitality PMS vs SkyTouch Technology?
After analyzing 227 verified reviews, myCloud Hospitality PMS users most value its support team, user-friendliness, integration with otas, while SkyTouch Technology users highlight user-friendly interface, customer support responsiveness, remote access. Click any theme to see what reviewers say.
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Support Team
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User-friendly interface
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User-friendliness
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Customer support responsiveness
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Integration with OTAs
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Remote access
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Detailed Reporting
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Tape chart
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Mobile Application
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Customizability limitations
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System Slowness
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Bugs and glitches
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Reporting capabilities
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myCloud Hospitality PMS vs SkyTouch Technology: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #14 67 reviews | #19 41 reviews |
| Mid-Size (25-74 rooms) ▾ | #19 29 reviews | #10 72 reviews |
| Large (75-199 rooms) ▾ | #27 3 reviews | #21 5 reviews |
| X-Large (200+ rooms) | #34 1 reviews | #23 2 reviews |
By Property Type
| Segment |
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| Boutique ▾ | #16 48 reviews | #18 47 reviews |
| Luxury ▾ | #14 49 reviews | #22 27 reviews |
| Branded / Chain ▾ | #12 35 reviews | #10 45 reviews |
| Extended Stay ▾ | #36 2 reviews | #22 7 reviews |
By Region
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| North America ▾ | #41 1 reviews | #7 120 reviews |
| Europe | #50 0 reviews | #60 0 reviews |
| Asia Pacific ▾ | #7 93 reviews | #38 1 reviews |
| Middle East | #19 1 reviews | — |
The Decision
Choosing the right property management system (PMS) is crucial for your hotel’s success, whether you prioritize ease of use, feature set, or support. Both myCloud Hospitality PMS and SkyTouch Technology aim to streamline operations and boost revenue, but they differ significantly in recent reviews and overall capabilities. Your decision should hinge on which system aligns best with your hotel’s size, location, and operational needs.
While myCloud Hospitality PMS has more recent reviews and a higher overall rating, SkyTouch’s extensive global presence and proven track record since 2013 also make it a compelling option. Which system will serve your hotel better in the long run?
Is myCloud Hospitality PMS or SkyTouch Technology Better for Hotels?
Both myCloud Hospitality PMS and SkyTouch Technology address core hotel management problems like reservations, billing, and reporting, but they diverge in sophistication and recent user sentiment. myCloud’s reviews are more recent, with 3 reviews in the last six months, indicating current user satisfaction and ongoing support, whereas SkyTouch’s latest reviews are over six months old, limiting confidence in its current performance.
myCloud’s users praise its intuitive interface, robust integrations, and advanced features such as contactless check-in and digital payments, which are vital for modern hotels. Conversely, SkyTouch’s users frequently mention bugs, glitches, and limited customization options, impacting daily operations. Considering the recency of reviews, which system currently offers a more reliable experience?
myCloud Hospitality PMS vs SkyTouch Technology: Which Should Your Hotel Choose?
If your hotel needs a flexible, feature-rich platform that emphasizes automation, detailed reporting, and modern guest experiences, go with myCloud Hospitality PMS. Its extensive integrations, multi-currency support, and mobile app position it as an ideal choice for independent hotels, resorts, and boutique properties looking to innovate.
If your hotel requires a straightforward, user-friendly system with strong rate management and multi-property capabilities, SkyTouch might suffice, especially if you're prioritizing ease of onboarding and remote access. However, its limited recent reviews and issues with bugs suggest that myCloud currently offers a more dependable solution for mid-sized hotels.
Is myCloud Hospitality PMS or SkyTouch Technology Easier to Use?
myCloud Hospitality PMS boasts a high ease-of-use rating of 4.79/5, with many users emphasizing its smooth, intuitive interface and quick onboarding process. Customers highlight that staff can learn the system in less than a day and appreciate its detailed reports, although some request a mobile app for even greater convenience.
SkyTouch Technology, rated 4.64/5 for ease of use, is praised for its straightforward interface that enhances staff training. Yet, recurring reports of bugs, glitches, and system updates during peak hours complicate usability. Based on recent reviews, which platform offers a more consistently smooth experience?
Edge: myCloud Hospitality PMS.
Which Has Better Features: myCloud Hospitality PMS or SkyTouch Technology?
myCloud Hospitality PMS offers 32 unique features, including multi-currency, multi-lingual support, guest CRM, digital registration, integrated ID scanners, automated reminders, and a guest app—features that significantly enhance operational automation and guest engagement. Its feature set is especially suited for hotels seeking advanced automation and mobile capabilities.
SkyTouch offers a core set of features with 27 shared functions, but lacks many of the advanced tools found in myCloud, such as guest messaging, real-time status updates, and mobile check-in. While SkyTouch covers essential needs, myCloud’s broader feature set provides a clear edge for hotels seeking innovation.
Edge: myCloud Hospitality PMS.
Which Has Better Customer Support: myCloud Hospitality PMS or SkyTouch Technology?
myCloud Hospitality PMS consistently receives praise for its customer support, with a rating of 4.83/5 and reviews citing quick, helpful responses. Hoteliers mention that support staff are always available to resolve issues promptly, which is vital during onboarding and daily operations.
SkyTouch’s support rating is slightly lower at 4.5/5, with some reviews pointing out delays in resolving long-standing bugs and frustrations over inconsistent responsiveness. Considering recent reviews, myCloud’s support team currently offers a more reliable experience.
Edge: myCloud Hospitality PMS.
Which Do Hoteliers Rate Higher: myCloud Hospitality PMS or SkyTouch Technology?
myCloud Hospitality PMS has a higher overall rating of 4.81/5 based on 95 reviews, with recent reviews confirming sustained satisfaction. Its top scores in ease of use and support reflect its strong reputation among hoteliers.
SkyTouch’s overall score is 3.5/5 from 119 reviews, with many recent complaints about bugs and limited customization, especially from larger or multi-property hotels. Given the recency and volume of reviews, myCloud’s higher ratings clearly favor its standing.
Edge: myCloud Hospitality PMS.
How Much Do myCloud Hospitality PMS and SkyTouch Technology Cost?
myCloud Hospitality PMS charges a flat rate of $900 for implementation, with no mention of monthly fees, indicating a predictable cost structure. Its subscription-based model aligns well with small to medium-sized hotels looking to avoid CAPEX.
SkyTouch’s base price is $600, with similar no-trial terms, but it emphasizes additional fees for certain updates and features. The pricing difference is modest, but myCloud’s transparent, all-inclusive flat fee offers better predictability for budgeting.
What Type of Hotel Should Use myCloud Hospitality PMS?
- Hotels seeking a comprehensive, feature-rich PMS with automation for operational efficiency.
- Hotels that want mobile check-in, digital payments, and contactless guest services.
- Properties that require multi-currency and multi-lingual support.
- Hotels aiming for detailed analytics and guest communication tools.
- Independent hotels, resorts, boutique hotels, and chains of small to medium size.
Not ideal if:
- Your hotel primarily needs a simple, low-cost booking system with minimal automation.
- You prefer on-premise software over cloud solutions.
- Your team values extensive customization of reports and workflows.
What Type of Hotel Should Use SkyTouch Technology?
- Hotels that prioritize ease of onboarding and minimal training time.
- Properties needing remote access for multi-location management.
- Hotels with straightforward operational needs and minimal automation requirements.
- Budget-conscious hotels seeking a reliable, cloud-based PMS.
- Boutique hotels or motels with a focus on rate management and quick reservations.
Not ideal if:
- Your hotel requires advanced automation, extensive customization, or mobile apps.
- You encounter frequent bugs or glitches, which are common in SkyTouch’s current reviews.
- Your property benefits from deep integrations or advanced revenue management tools.
SkyTouch vs myCloud: The Bottom Line for Hotels
The core difference lies in the depth of features, recent user satisfaction, and support responsiveness. myCloud Hospitality PMS offers a more comprehensive, modern platform with recent positive reviews, making it ideal for hotels seeking innovation and stability.
Choose myCloud if your hotel needs advanced automation, detailed reporting, and reliable support, especially if you value recent user feedback. Opt for SkyTouch if your operational requirements are basic, and you want a straightforward, easy-to-learn system, but be aware of recent bugs and limited customization.
In conclusion, for most hotels evaluating current solutions, myCloud Hospitality PMS is the stronger choice based on recent reviews, feature set, and support quality. Nonetheless, your specific needs should guide the final decision—consider your hotel size, location, and operational complexity carefully.
How Much Do myCloud Hospitality PMS and SkyTouch Technology Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $900/mo | From $600/mo |
Which Features Does myCloud Hospitality PMS Have That SkyTouch Technology Doesn't (and Vice Versa)?
According to HTR's product database, myCloud Hospitality PMS and SkyTouch Technology share 27 features. Here are the key differences — features one has that the other lacks.
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| Gift Vouchers | ||
| Gift Vouchers & Prepaid Experiences | ||
| Mobile App | ||
| Multi-currency | ||
| Multi-currency | ||
| Multi-lingual |
Showing top differences. 20 more features differ between these products.
Real-World Results: myCloud Hospitality PMS vs SkyTouch Technology by Business Goal
We analyzed 1 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"We are finding great value and payback versus anything else out there on the market, and I have seen them all."
myCloud Hospitality PMS vs SkyTouch Technology: The Bottom Line
What hoteliers love
Although not a unique feature, the exemplary customer support is a recurring theme. Users consistently praise the responsiveness and helpfulness of th... Although not a unique feature, the exemplary customer support is a recurring theme. Users consistently praise the responsiveness and helpfulness of the support team, highlighting their role in resolving issues promptly.
Hoteliers consistently praise the intuitive and user-friendly interface of mycloud PMS. This ease of use helps in quick staff training and smooth dail... Hoteliers consistently praise the intuitive and user-friendly interface of mycloud PMS. This ease of use helps in quick staff training and smooth daily operations, making it accessible even for employees without extensive technical knowledge.
Users frequently mention mycloud's seamless integration with online travel agencies like Booking.com, Agoda, and Expedia. This integration streamlines... Users frequently mention mycloud's seamless integration with online travel agencies like Booking.com, Agoda, and Expedia. This integration streamlines the booking process, increases hotel occupancy rates, and simplifies rate management, enhancing revenue opportunities for hoteliers.
Where hoteliers push back
Several reviews highlight the absence of a mobile application as a significant shortcoming. Users express a need for a mobile app to manage operations... Several reviews highlight the absence of a mobile application as a significant shortcoming. Users express a need for a mobile app to manage operations on the go, which they believe would further enhance the system's flexibility and usability.
Some users report occasional slowness in the mycloud PMS, often attributing it to internet connectivity issues. While the cloud-based nature is benefi... Some users report occasional slowness in the mycloud PMS, often attributing it to internet connectivity issues. While the cloud-based nature is beneficial, it also means the system's performance can be affected by network speed.
Ranks higher for
Unique capabilities
What hoteliers love
Users consistently praise SkyTouch for its intuitive, easy-to-navigate system. Many highlight how quickly new staff members can be trained, thanks to... Users consistently praise SkyTouch for its intuitive, easy-to-navigate system. Many highlight how quickly new staff members can be trained, thanks to the interface's simplicity. This aspect makes SkyTouch particularly well-suited for properties that frequently onboard new employees.
SkyTouch's customer support receives mixed feedback. Many users commend the support team for their professionalism and helpfulness. However, others cr... SkyTouch's customer support receives mixed feedback. Many users commend the support team for their professionalism and helpfulness. However, others criticize the extended waiting times and the fact that long-standing issues remain unresolved despite multiple reports.
SkyTouch's cloud-based system is appreciated for its remote access capability. This allows hotel managers to monitor operations, make rate changes, an... SkyTouch's cloud-based system is appreciated for its remote access capability. This allows hotel managers to monitor operations, make rate changes, and check reports from any location with internet access, which is a significant advantage for multi-property managers.
Where hoteliers push back
While SkyTouch offers a range of features, users report that the system's customizability is limited. Specific areas of concern include the inability... While SkyTouch offers a range of features, users report that the system's customizability is limited. Specific areas of concern include the inability to tailor reports, user interface layouts, and reservation processes to meet unique property needs.
Many users express frustration with SkyTouch due to recurring software bugs and glitches. These issues range from intermittent system crashes and logi... Many users express frustration with SkyTouch due to recurring software bugs and glitches. These issues range from intermittent system crashes and login problems to malfunctioning features like the tape chart and housekeeping modules. Users cite the need for more robust bug fixes and quicker resolutions from the support team.
Ranks higher for
Where the ratings diverge most
Frequently Asked Questions About myCloud Hospitality PMS vs SkyTouch Technology
Can myCloud Hospitality PMS replace SkyTouch Technology?
It depends on your requirements. myCloud Hospitality PMS and SkyTouch Technology share many core Property Management Systems features, but each has unique capabilities. myCloud Hospitality PMS offers 29 verified integration partners, while SkyTouch Technology offers 33. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. myCloud Hospitality PMS leads in ease of use at 4.8/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do myCloud Hospitality PMS or SkyTouch Technology offer a free plan?
myCloud Hospitality PMS: No. SkyTouch Technology: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank myCloud Hospitality PMS and SkyTouch Technology?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. myCloud Hospitality PMS has an HT Score of 75 and SkyTouch Technology has 77. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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