The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 44 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
ChargeAutomation shines in ease of use and customer support , with exclusive features like GlobalPayments (Credit Card Processing) and Payment & Authorizations.
Myra Self Check-in shines .
Side-by-side ratings based on 44 verified hotelier reviews on HTR.
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| Starting Price | From $200/mo | Contact sales |
| Verified Reviews | 44 | 0 |
After analyzing 44 verified reviews, ChargeAutomation users most value its payment processing, contactless check-in, customer support, while Myra Self Check-in users highlight . Click any theme to see what reviewers say.
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Payment Processing
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Contactless Check-in
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Customer Support
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Upselling Features
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Customization Limitations
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PMS Integration
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Customer Reviews
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How each product ranks among Contactless Check-in vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #6 13 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #5 16 reviews | — |
| Large (75-199 rooms) ▾ | #6 5 reviews | — |
| X-Large (200+ rooms) | #13 1 reviews | — |
By Property Type
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| Boutique ▾ | #6 9 reviews | — |
| Luxury ▾ | #10 6 reviews | — |
| Branded / Chain | #9 4 reviews | — |
| Extended Stay ▾ | #3 18 reviews | — |
By Region
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| North America ▾ | #4 19 reviews | — |
| Europe ▾ | #6 20 reviews | — |
| Asia Pacific | #5 2 reviews | — |
Choosing between ChargeAutomation's Online Check-in and Myra Self Check-in may feel straightforward given their different market presences and review profiles. ChargeAutomation, with 42 reviews and a recent surge in positive feedback, offers a highly-rated platform tailored to hotels seeking advanced automation features. Myra, though newer with no reviews, emphasizes simple self-service check-in, but its limited track record makes evaluation tougher. Your hotel must decide if proven robustness outweighs the simplicity of a less-tested solution.
ChargeAutomation is focused on automating complex check-in workflows, including ID verification, security deposits, and upselling, making it well-suited for properties wanting revenue enhancement alongside guest convenience. Myra leans toward basic self-check-in and check-out, which could suit smaller or budget-conscious properties. Are you prioritizing feature depth and proven performance over simplicity and future potential?
ChargeAutomation is designed for hotels and vacation rentals that want comprehensive contactless check-in with automation, secure payments, and revenue-generating upsells. It integrates with over 18 partners, supports multi-lingual interfaces, and is available across multiple regions, making it flexible for diverse property types. In contrast, Myra Self Check-in, with zero reviews and only four integrations, offers straightforward self-service check-in/out without the extensive feature set, making it less suitable for properties that need complex workflows.
ChargeAutomation’s focus on automation, security deposits, and upselling makes it ideal for hotels handling high volumes, multiple property types, or those seeking operational efficiency. Myra’s simplicity might appeal to small boutique hotels or hostels that need quick, easy check-in solutions without added complexity. Do you need a feature-rich platform with proven results or a basic self-service system to meet minimal guest expectations?
ChargeAutomation boasts a user rating of 4.71/5 for ease of use, reflecting its intuitive interface and successful onboarding process. Hotel reviews emphasize its straightforward setup, seamless PMS integration, and friendly support, making staff adoption easier. Conversely, Myra Self Check-in has no available review scores, which leaves its usability unverified, though its description suggests a focus on simplicity.
Given the detailed positive feedback from existing users, ChargeAutomation clearly leads here. Its onboarding score of 4.61/5 and high customer support rating of 4.9/5 reinforce its user-friendliness. Edge: ChargeAutomation.
ChargeAutomation packs over 20 exclusive features, including PCI compliance, multi-processor gateway, various credit card processing integrations, custom questions, document scanning, and full payment automation. These capabilities support complex workflows and revenue-generating upsells. Myra Self Check-in has no unique features listed, offering only basic self check-in/out functionality, which limits its utility for hotels needing advanced automation.
ChargeAutomation’s extensive feature set makes it suitable for properties that require customization, secure payments, and operational automation. Myra, with basic check-in/out, might be enough for simple lodging options but lacks the depth needed for larger or more complex operations. Edge: ChargeAutomation.
ChargeAutomation is rated 4.9/5 for customer support, with reviews praising its responsiveness, friendly staff, and quick resolution times. Hoteliers mention that support makes onboarding smooth and ongoing issues manageable, which is crucial for operational continuity. Myra Self Check-in has no reviews or support ratings, leaving its service quality uncertain.
In a field where quick assistance matters, ChargeAutomation’s support reputation stands out. Its high support score, combined with a 9.81/5 NPS score, indicates a strong focus on customer satisfaction. Edge: ChargeAutomation.
With 42 reviews, ChargeAutomation has established a solid reputation, particularly among vacation rentals, serviced apartments, and boutique hotels. Its recent reviews reinforce its reliability and value, with a 98% likelihood to recommend. Myra Self Check-in has no reviews, making it impossible to gauge hotel sentiment or satisfaction levels.
Given the review volume and recent positive feedback, ChargeAutomation’s rating is more meaningful and indicates higher customer approval. Edge: ChargeAutomation.
ChargeAutomation’s pricing starts at $200 per month, with no trial, freemium, or other plans announced. It’s a flat fee, which simplifies budgeting for hotels. Myra Self Check-in’s pricing details are not available, leaving potential buyers uncertain about costs.
While ChargeAutomation’s clear pricing offers transparency, the absence of pricing info for Myra means it may be a lower-cost or more flexible option, but also less predictable. For hotels prioritizing budget certainty, ChargeAutomation’s fixed fee is advantageous. Edge: ChargeAutomation.
Not ideal if:
Not ideal if:
ChargeAutomation stands out as the more mature, feature-rich platform backed by a strong review profile. It excels in automating complex workflows, supporting multiple integrations, and delivering high customer satisfaction. If your hotel needs reliable automation, security, and revenue-boosting features, ChargeAutomation clearly leads.
Myra Self Check-in offers a basic self-service solution, ideal for small, budget-conscious properties or those just starting with contactless check-in. Its lack of reviews and feature depth makes it less suitable for larger or more demanding hotels. Choose ChargeAutomation if you seek proven automation, support, and scalability; opt for Myra if you prioritize simplicity and have minimal operational needs.
Contactless Check-in pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $200/mo | — |
According to HTR's product database, ChargeAutomation Online Check-in and Myra share 10 features. Here are the key differences — features one has that the other lacks.
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| Chase (Credit Card Processing) | ||
| First Data (Credit Card Processing) | ||
| Heartland (Credit Card Processing) | ||
| Multi-Processor Gateway | ||
| PCI Compliance | ||
| Vantiv (Credit Card Processing) |
Showing top differences. 8 more features differ between these products.
What hoteliers love
The software's automated payment processing feature is praised for handling payments, security deposits, and chargebacks. Users appreciate how it mini... The software's automated payment processing feature is praised for handling payments, security deposits, and chargebacks. Users appreciate how it minimizes fraud and error, saving time and reducing labor costs. Payment automation facilitates smoother operations and enhances financial security for both hotels and guests.
ChargeAutomation simplifies the check-in process with its robust contactless solution. Reviews frequently highlight how the system allows guests to co... ChargeAutomation simplifies the check-in process with its robust contactless solution. Reviews frequently highlight how the system allows guests to complete check-in remotely, reducing front desk traffic and wait times. This feature is especially beneficial in minimizing manual work, improving operational efficiency, and creating a better guest experience.
While support is generally praised for being responsive and helpful, a few reviews noted the need for improvements in response time and additional sup... While support is generally praised for being responsive and helpful, a few reviews noted the need for improvements in response time and additional support personnel. Good support is crucial for resolving issues quickly, thereby affecting the overall experience.
Where hoteliers push back
A critical point raised by some users is the need for more customization options. Reviews mention limitations in the ability to customize the guest po... A critical point raised by some users is the need for more customization options. Reviews mention limitations in the ability to customize the guest portal, email formats, and other interfaces. This lack of flexibility can impact how well the software meets specific needs of different properties.
Although several reviews highlight how ChargeAutomation seamlessly integrates with Property Management Systems (PMS), there are also some criticisms a... Although several reviews highlight how ChargeAutomation seamlessly integrates with Property Management Systems (PMS), there are also some criticisms about its PMS connectivity. Users report issues like synchrony problems and the need for more flexible information transfer capabilities.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. ChargeAutomation Online Check-in and Myra share many core Contactless Check-in features, but each has unique capabilities. ChargeAutomation Online Check-in offers 18 verified integration partners, while Myra offers 4. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. ChargeAutomation Online Check-in leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
ChargeAutomation Online Check-in: No. Myra: No. Neither product currently offers a free tier. Most Contactless Check-in vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. ChargeAutomation has an HT Score of 24 and Myra Self Check-in has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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