MyStay Check in vs. Sezam24:
Which Is Right for You?

The Decision

Choosing between MyStay Check-in and Sezam24 hinges on your hotel’s specific needs and operational priorities. Both products aim to streamline contactless check-in, but they approach this goal differently, with distinct features and strengths. Your team must weigh factors like review volume, feature set, regional support, and pricing to make an informed decision.

MyStay, with over 40 recent reviews and a high overall rating, demonstrates proven user satisfaction and ongoing development. Sezam24, though fewer reviews, boasts a perfect 5/5 rating and the highest recent scores, emphasizing ease of use and affordability. Which product aligns better with your hotel’s operational strategy?

Is MyStay Check-in or Sezam24 Better for Hotels?

Both MyStay and Sezam24 solve the core problem of enabling contactless, self-service check-in, but they diverge in their scope and customization capabilities. MyStay emphasizes comprehensive integrations, automation, and upselling features, making it suitable for hotels seeking advanced guest engagement tools. Sezam24 focuses on straightforward, device-agnostic check-in kiosks ideal for budget-friendly, low-staff hotels.

MyStay’s larger review count and recent feedback suggest it has a more established user base and ongoing support. Sezam24’s niche, with fewer reviews but perfect scores, appeals to budget hotels prioritizing simplicity. Do you need a flexible system with extensive features or a straightforward, cost-effective solution?

MyStay Check-in vs Sezam24: Which Should Your Hotel Choose?

If your hotel needs a multi-functional platform that integrates with PMS, offers guest segmentation, and supports upselling, go with MyStay. It’s best for properties aiming to enhance operational efficiency and increase revenue through targeted marketing and automation. Its larger review base affirms its reliability and continuous improvements.

If your hotel prioritizes ease of use, device agnosticism, and lower cost, Sezam24 is the better choice. It’s perfect for small, budget-friendly hotels that want a straightforward, self-service check-in kiosk that supports multiple languages and direct booking integrations. Its high customer support rating and recent reviews highlight its reliability for basic needs.

Is MyStay Check-in or Sezam24 Easier to Use?

MyStay’s user rating of 4.91/5 and onboarding score of 4.82/5 reflect a highly intuitive system, praised for its straightforward setup and management. Recent reviews mention its simple interface, which allows staff to quickly adopt and operate the platform with minimal training. However, some users note occasional slowness, indicating room for improvement.

Sezam24 boasts a perfect 5/5 ease-of-use rating, with reviews emphasizing its device-agnostic design and effortless guest interface. Property managers appreciate how guests can check in on their own, with minimal staff intervention, providing a seamless experience. Edge: Sezam24.

Which Has Better Features: MyStay or Sezam24?

MyStay offers 10 exclusive features, including PMS integration, guest segmentation, offer templates, and digital payments—tools that support complex marketing strategies and operational automation. Its capabilities allow for targeted upselling, personalized guest experiences, and comprehensive communication channels.

Sezam24 provides 13 unique features tailored for basic self-service check-ins, such as hotel website portals, document scanning, ID verification, and multi-lingual support. It’s designed for straightforward, self-sufficient operations without the need for extensive marketing tools.

While MyStay’s feature set is more suited for properties seeking advanced marketing and revenue management, Sezam24’s simplicity makes it ideal for hotels prioritizing operational efficiency. Edge: Sezam24.

Which Has Better Customer Support: MyStay or Sezam24?

MyStay is rated 4.93/5 for customer support, with reviewers highlighting its responsiveness and ongoing communication. Comments like "the support team is very helpful" reinforce its commitment to assisting users, especially during onboarding.

Sezam24 also scores a perfect 5/5, with reviews praising its support quality and support team's quick response times. Users note its reliable, helpful assistance, critical for self-service systems that require minimal on-site staff.

Given the recent review counts, Sezam24’s support reputation appears slightly more recent and consistent. Edge: Sezam24.

Which Has More Integrations: MyStay or Sezam24?

MyStay integrates with 30 verified partners, including major PMS and channel management systems like HotelTime, Mews, and Clock. This extensive network allows for smooth data flow and operation across numerous hotel management platforms.

Sezam24 has 9 verified partners, with notable integrations like Cloudbeds and Hotek Hospitality Group. Its smaller partner ecosystem simplifies setup but limits options for hotels with complex management systems.

If your hotel relies on extensive PMS and channel integrations, MyStay’s broader connectivity is advantageous. For straightforward operations with minimal integration needs, Sezam24 suffices. Edge: MyStay.

Which Do Hoteliers Rate Higher: MyStay or Sezam24?

MyStay’s 40 reviews with an overall 5/5 rating, despite fewer recent reviews, indicate high satisfaction across a diverse range of hotel segments, especially serviced apartments and city hotels. Properties appreciate its automation, communication features, and integration capabilities.

Sezam24’s single recent review with a perfect 5/5 rating emphasizes its suitability for small, budget hotels that value simplicity and ease of use. It’s rated highly by properties that need straightforward self-check-in solutions.

While MyStay’s larger review pool suggests broader reliability, Sezam24’s recent perfect scores underscore its appeal for specific hotel types. Edge: MyStay.

How Much Do MyStay and Sezam24 Cost?

MyStay’s pricing starts at $400 per month, with no freemium or trial options. Its higher price reflects its extensive feature set and integration capabilities.

Sezam24 charges $300 per month, also without a free tier or trial, making it the more budget-friendly option. Its lower cost aligns with its focus on basic self-service check-in features.

Your choice may depend on budget and feature needs—MyStay offers more tools for marketing and automation, while Sezam24 provides essential check-in functionality at a lower cost.

What Type of Hotel Should Use MyStay?

• Hotels seeking deep integration with property management systems.
• Properties aiming to automate guest communication and upselling.
• Hotels with a focus on revenue growth through targeted marketing.
• Large or complex properties with diverse guest segmentation needs.
• Hotels wanting to streamline check-in/out while maintaining personalization.

Not ideal if: You operate a very small hotel, or if your primary need is a simple, standalone check-in kiosk without marketing features.

What Type of Hotel Should Use Sezam24?

• Budget-friendly hotels with minimal staff.
• Small properties needing a straightforward self-check-in kiosk.
• Hotels serving international guests, thanks to multi-lingual support.
• Properties that want quick deployment without extensive setup.
• Hotels that prioritize operational efficiency over marketing.

Not ideal if: You require advanced guest segmentation, upselling, or PMS integrations beyond basic check-in.

The Bottom Line for Hotels: Which Product Is Right for You?

MyStay checks many boxes with its comprehensive features, integrations, and proven user satisfaction, making it ideal if your hotel aims to automate and upscale guest experiences. Its larger review base and ongoing development provide confidence in stability and support.

Sezam24 excels in ease of use, affordability, and simplicity, making it suitable for small hotels or properties seeking a no-fuss, self-service check-in solution. Its perfect recent ratings indicate high reliability in its niche.

If your hotel needs sophisticated automation, marketing, and extensive integrations, choose MyStay. If you prioritize straightforward, budget-conscious self-service check-in with quick setup, Sezam24 is your best fit.