LIKE MAGIC (Check-in) vs. Sezam24:
Which Is Right for You?

The Decision

When choosing a contactless check-in platform, your hotel needs a solution that not only streamlines operations but also enhances guest satisfaction. LIKE MAGIC offers a comprehensive guest journey experience, integrating mobile check-in, digital keys, and automated communication. Conversely, Sezam24 specializes in self-service kiosks that allow guests to check in independently, focusing heavily on operational efficiency for budget hotels. Which platform aligns better with your property's needs?

Both products aim to reduce front desk congestion and improve guest convenience, but their approaches differ. LIKE MAGIC emphasizes a digital guest journey with automation and upselling, while Sezam24 centers on self-service kiosks for straightforward check-in. Are you seeking a unified guest experience or a simple self-service solution?

Is LIKE MAGIC or Sezam24 Better for Hotels?

LIKE MAGIC and Sezam24 both target contactless check-in but cater to different hotel types and operational models. LIKE MAGIC is designed for properties seeking to elevate guest engagement through a full digital journey, including personalized communications, upselling, and integration with PMS systems. It boasts a 74.02 HT score and 29 reviews, with 2 recent ones indicating active use and ongoing improvements.

Sezam24, however, has a perfect overall rating of 5/5 based on a single review, emphasizing its reliability for small-budget hotels. Its focus is on providing a seamless self-check-in terminal that requires minimal staff involvement, ideal for properties prioritizing operational efficiency over guest engagement. Given its limited review count, LIKE MAGIC's more recent and numerous reviews make it the stronger choice currently.

Do you want a holistic digital guest experience or a straightforward self-service check-in kiosk?

LIKE MAGIC vs Sezam24: Which Should Your Hotel Choose?

If your hotel needs to provide a personalized, engaging guest experience with automated communication, upselling, and integration into existing PMS systems, go with LIKE MAGIC. Its platform supports contactless check-in, digital keys, and a guest journey app, making it suitable for properties aiming to differentiate through service quality and revenue opportunities.

If your hotel prioritizes affordability, simplicity, and operational efficiency—especially for small, budget-friendly properties—Sezam24 is the better fit. It offers a high-quality self-service check-in kiosk that works well without a reception, providing accuracy, reliability, and multilingual support, ideal for hotels with minimal staffing.

For hotels where guest engagement and upselling are key, LIKE MAGIC provides a more comprehensive solution. If reducing staffing and streamlining check-in procedures are your primary goals, Sezam24’s straightforward kiosk approach will serve you better.

Is LIKE MAGIC or Sezam24 Easier to Use?

LIKE MAGIC scores a 4.9/5 for ease of use, with reviewers praising its intuitive interface and smooth onboarding process. However, some note that its backend could benefit from increased simplicity, and occasional push notification delays have been mentioned.

Sezam24 is rated a perfect 5/5 for ease of use, with reviews emphasizing its straightforward setup and user-friendly kiosks. Its minimal staff training requirements and seamless guest check-in process contribute to a highly intuitive experience.

Edge: Sezam24.

Which Has Better Features: LIKE MAGIC or Sezam24?

LIKE MAGIC offers 16 shared features plus one exclusive feature—Pre-arrival Upselling & Upgrades—that can significantly boost revenue by offering targeted upsell opportunities before guests arrive. It also integrates AI-powered communication, digital keys, and a guest app, providing a comprehensive digital guest journey.

Sezam24 features 16 shared features but includes PCI Compliance, a critical security aspect for financial transactions, which LIKE MAGIC does not explicitly list. Its core strength lies in fully self-service check-in kiosks, providing a reliable, contactless check-in experience.

For properties seeking a feature-rich guest engagement platform, LIKE MAGIC’s upselling and automation features are advantageous. If your focus is on secure, efficient self-check-in, Sezam24’s functionalities will meet your needs.

Edge: LIKE MAGIC.

Which Has Better Customer Support: LIKE MAGIC or Sezam24?

LIKE MAGIC maintains a high customer support rating of 4.83/5, with reviewers highlighting its prompt and helpful assistance, especially during onboarding. Its onboarding experience scores 4.78/5, though some users note that the backend interface could be simplified further.

Sezam24, on the other hand, boasts a perfect 5/5 support rating based on available reviews, emphasizing its reliable, ongoing assistance and straightforward implementation. Its support is particularly praised for its responsiveness and ease, which is vital for small properties needing quick setup.

Edge: Sezam24.

Which Has More Integrations: LIKE MAGIC or Sezam24?

LIKE MAGIC connects with 10 verified partners, including major PMS providers like Mews, Oracle Hospitality, and apaleo GmbH. Its integrations support automation, digital keys, and guest messaging, enabling a more connected operational environment.

Sezam24 integrates with 9 verified partners, including WuBook and Cloudbeds, with shared integrations like Mews. Its integrations focus on check-in and property management, providing essential operational connectivity.

Given the slightly higher number of partnerships, LIKE MAGIC offers broader integration options. If your hotel relies on specific PMS or automation tools, LIKE MAGIC’s ecosystem might provide more flexibility.

Edge: LIKE MAGIC.

Which Do Hoteliers Rate Higher: LIKE MAGIC or Sezam24?

LIKE MAGIC's reviews are recent, with a total of 29 reviews and an overall rating of 0/5—the rating itself seems to reflect a different scoring system but indicates active feedback and ongoing development. Reviewers praise its efficiency, automation, and revenue-boosting features, with one client noting an 80% staff reduction while maintaining high guest satisfaction.

Sezam24, despite only having one review, rates a perfect 5/5, indicating strong satisfaction among its users. However, limited reviews mean less comprehensive feedback on its overall performance compared to LIKE MAGIC.

Considering the number and recency of reviews, LIKE MAGIC’s broader and more recent feedback makes it the preferred choice based on user ratings.

Edge: LIKE MAGIC.

How Much Do LIKE MAGIC and Sezam24 Cost?

LIKE MAGIC charges a base price of $700 per month, with no freemium or trial options available. Pricing details for additional features or scaling are not explicitly provided, which may impact flexibility for smaller properties.

Sezam24 costs $300 per month with no freemium or trial options, making it more affordable for budget-conscious properties. Its straightforward pricing makes it easier to evaluate and plan for smaller hotels seeking an economical self-service check-in solution.

If budget is a primary concern, Sezam24 offers a lower-cost entry point. For more integrated, feature-rich platforms, LIKE MAGIC’s higher price reflects its broader capabilities.

What Type of Hotel Should Use LIKE MAGIC?

• Hotels that want to offer a personalized digital guest journey, including pre-arrival upselling and automated communication.
• Properties seeking to increase revenue through targeted upsells, late checkouts, or packages.
• Hotels with the technical infrastructure to integrate with PMS and digital key systems.
• Larger hotels or chains aiming to automate check-in and reduce staffing costs.
• Hotels prioritizing guest satisfaction with seamless, contactless interactions and real-time messaging.

Not ideal if your hotel is small, budget-focused, or lacks the technical setup for integrations.

What Type of Hotel Should Use Sezam24?

• Budget hotels or small properties seeking a straightforward, cost-effective self-check-in kiosk.
• Hotels with minimal staffing needs, or properties operating without reception.
• Hotels prioritizing operational efficiency over personalized guest engagement.
• Properties serving international guests needing multilingual support.
• Hotels in remote or high-volume locations where quick, reliable check-in is essential.

Not ideal if your hotel requires a full digital guest journey, upselling, or complex automation features.

LIKE MAGIC vs Sezam24: The Bottom Line for Hotels

LIKE MAGIC offers a detailed, engaging digital guest experience focused on automation, upselling, and integration. It suits larger properties or those seeking to differentiate through personalized service and revenue growth.

Sezam24 excels in simple, reliable self-service check-in kiosks ideal for budget hotels or properties with minimal staffing. Its straightforward approach ensures operational efficiency and guest convenience at a lower price point.

If your hotel prioritizes a comprehensive guest journey with automation and revenue opportunities, LIKE MAGIC is the clear choice. For straightforward, cost-efficient check-in, Sezam24’s solution will serve you best.

In conclusion, your decision hinges on whether you desire a full digital guest engagement platform or a reliable self-service check-in kiosk tailored for budget-conscious properties. Both have their merits, but based on recent reviews and features, LIKE MAGIC currently offers a more versatile and well-reviewed solution for most hotels.