Canary Upsells vs. MyStay:
Which Is Right for You?

The Decision

Choosing between Canary Upsells and MyStay hinges on your hotel's specific needs and priorities. Both aim to boost revenue and streamline guest interactions, but their approaches and features differ significantly. Canary specializes in advanced upselling and guest management with a proven track record backed by more recent, extensive reviews. MyStay offers an all-in-one contactless platform that emphasizes digital communication and simple operations, yet it has fewer reviews and less recent feedback. Which aligns better with your goals?

Is Canary Upsells or MyStay Better for Hotels?

Both Canary Upsells and MyStay are designed to increase revenue through guest engagement, but they focus on different parts of the guest journey. Canary excels at operational efficiency and revenue enhancement via strategic upselling, contactless check-in, and security features. MyStay focuses on delivering a full guest experience, combining communication, digital marketing, and contactless services, with a strong emphasis on personalization and ease of use.

While Canary has a broader set of features, including gift vouchers and chain management tools, MyStay emphasizes seamless online check-in, digital catalogs, and cross-promotional offers. Do you need a more aggressive upselling engine, or a comprehensive contactless guest service platform?

Canary Upsells vs MyStay: Which Should Your Hotel Choose?

If your hotel prioritizes revenue growth through targeted upselling, Canary is the better choice. With 794 reviews and a high recent review count, it demonstrates proven effectiveness, especially in increasing ancillary revenue and operational efficiency. On the other hand, MyStay, with only 41 reviews and no recent feedback, might appeal to hotels seeking a straightforward, contactless guest journey solution.

For hotels that want a robust upselling system with features like gift vouchers and multi-property dashboards, Canary is ideal. If your focus is on contactless check-in, digital guest communication, and simple upselling integrated into a broader guest experience, MyStay could work, but with less confidence given its smaller review base.

Is Canary Upsells or MyStay Easier to Use?

Canary’s interface is consistently rated at 4.85/5 for ease of use, praised for its intuitive design, quick onboarding, and minimal guest app downloads. Customer reviews emphasize that staff pick up the platform quickly, and its modular setup reduces learning curves. Conversely, MyStay also shares a top-tier usability score of 4.85/5, with many users highlighting its straightforward setup, especially for online check-in and digital catalogs.

Both platforms excel in user-friendliness, but Canary’s extensive support and longer track record provide an edge in real-world implementation. Edge: Canary Upsells.

Which Has Better Features: Canary Upsells or MyStay?

Canary offers 14 core features, including gift vouchers, multi-property management, automated task routing, and advanced data security with SOC 2 certification. It also provides unique upselling tools like dynamic upgrade pricing and digital tipping, setting it apart from MyStay. MyStay’s core features include contactless check-in, automated communication, and a smart catalog for upselling, but it lacks many of the specialized tools Canary offers.

If your hotel needs a feature-rich upselling platform with security and multi-property management, Canary’s broader capabilities give it an edge. For simplified digital check-in and guest communication, MyStay’s features suffice, but with fewer options for advanced upselling. Edge: Canary Upsells.

Which Has Better Customer Support: Canary Upsells or MyStay?

Canary’s support team scores 4.71/5, with reviews praising responsiveness and helpful onboarding, especially during system integration. Many hoteliers comment on its proactive support, which helps reduce setup challenges. MyStay scores slightly higher at 4.85/5, with reviews emphasizing excellent ongoing support and a collaborative approach, despite fewer total reviews.

Given Canary’s larger review volume and recent activity, its support reputation is more established. Edge: MyStay.

Which Has More Integrations: Canary Upsells or MyStay?

Canary boasts 54 verified integrations, including PMS systems, channel managers, and access solutions, with notable partners like Protel, WebRezPro, and Stayntouch. MyStay offers 30 verified integrations, including popular PMS and channel partners, but fewer than Canary. Shared partners include major providers such as Oracle Hospitality and HotelTime, but Canary’s broader partner network indicates more flexibility.

If seamless integration is crucial, Canary’s larger ecosystem provides a clear advantage. Edge: Canary Upsells.

Which Do Hoteliers Rate Higher: Canary Upsells or MyStay?

Canary has a higher review count and more recent data, with a 4.8/5 overall score based on 794 reviews, most within the last 6 months. Its ratings are consistently high across segments, especially in luxury and branded hotels, reflecting widespread satisfaction. MyStay’s rating is comparable at 4.82/5, but with only 41 reviews, mostly older, making it harder to gauge current sentiment.

Given the volume and recency of Canary’s reviews, hoteliers rate it slightly higher. Edge: Canary Upsells.

How Much Do Canary Upsells and MyStay Cost?

Canary charges a base price of $300 per month, with no freemium or tiered pricing, offering transparency in its flat-rate model. MyStay’s base price is $400 per month, also without a free tier, making Canary slightly more affordable upfront.

Pricing differences are minimal but significant for budget-conscious hotels. Both are subscription-based, so consider your expected ROI when choosing. No clear winner here; cost should be weighed against features.

What Type of Hotel Should Use Canary Upsells?

• Hotels that want to increase revenue from ancillary sales like upgrades, gift vouchers, and pre-arrival experiences.
• Properties seeking secure, PCI-compliant upselling tools with detailed analytics.
• Chain and multi-property hotels needing centralized dashboards.
• Hotels aiming for contactless check-in/out with integrated guest messaging.
• Properties looking for a flexible, modular platform adaptable to various operational needs.

Not ideal if your hotel primarily needs a simple check-in system without a focus on upselling or security features.

What Type of Hotel Should Use MyStay?

• Hotels prioritizing contactless check-in and check-out, especially during or after the pandemic.
• Properties aiming to improve guest communication through automated messaging.
• Hotels seeking an all-in-one platform that combines upselling, digital catalogs, and online payments.
• Small to medium hotels that want a straightforward, easy-to-deploy system.
• Hotels that want to promote third-party offers effortlessly.

Not ideal if you require complex upselling or multi-property management features.

The Bottom Line for Hotels

Canary Upsells is the more comprehensive platform backed by a larger number of recent reviews and verified integrations. Its focus on revenue-driven upselling, security, and multi-property management makes it suitable for hotels looking to maximize incremental income and streamline operations. The platform’s high user ratings and extensive feature set provide confidence in its ability to deliver results.

MyStay offers a solid contactless guest journey with automated communication and digital check-in, ideal for properties seeking simplicity and contactless solutions. However, its smaller review base and fewer recent feedback point to less proven effectiveness in revenue optimization. Use it if your priority is seamless guest engagement rather than aggressive upselling.

In conclusion, if your hotel aims to grow revenue through intelligent upselling and operational automation, Canary Upsells is the superior choice. For a more straightforward contactless experience with basic upselling, MyStay can suffice, but with less confidence in its long-term performance.