MyStay vs. Revinate (Upsell):
Which Is Right for You?

The Decision

Choosing between MyStay by MyStay and Revinate (Upsell) boils down to your hotel’s specific needs for guest communication, automation, and revenue generation. Both products aim to enhance upselling and guest engagement, but they diverge significantly in features, user experience, and market presence. MyStay emphasizes contactless check-in and guest interaction, while Revinate offers a broader suite of marketing, survey, and analytics tools. Which solution aligns more with your current priorities?

Given the review data and recent feedback, MyStay’s higher review count and more recent reviews make it the more reliable choice today. Are you ready to dive into a detailed comparison?

Is MyStay or Revinate Better for Hotels?

Both MyStay and Revinate target hotel upselling and guest engagement, but they approach these goals differently. MyStay’s platform focuses on contactless check-in, automated communication, and personalized guest offers, making it ideal for hotels prioritizing operational efficiency and guest safety. Revinate provides an extensive suite of marketing, review management, and analytics tools, suited for hotels seeking to optimize revenue through targeted campaigns and guest feedback.

While MyStay has a higher overall rating (4.82/5 vs. 4.6/5 for Revinate) and more recent reviews, Revinate’s score is still strong, especially given its larger review count (34 vs. 41). Do you need a straightforward upselling tool or a more comprehensive marketing platform?

MyStay vs Revinate: Which Should Your Hotel Choose?

If your hotel needs a simple, integrated platform for contactless check-in, personalized guest communication, and upselling during the guest journey, go with MyStay. Its focus on automation and digital guest experiences makes it ideal for mid-sized hotels aiming to streamline operations and improve guest satisfaction.

If your hotel requires advanced segmentation, detailed analytics, and robust marketing automation to drive incremental revenue, Revinate is the better choice. Its suite of tools supports sophisticated campaigns, review management, and in-depth reporting for larger or more marketing-driven properties.

For small to medium hotels emphasizing operational efficiency, MyStay’s core features are sufficient. For larger hotels aiming to maximize revenue via extensive campaigns and feedback, Revinate offers more comprehensive capabilities.

Is MyStay or Revinate Easier to Use?

MyStay boasts a UI rating of 4.85/5, with reviews highlighting its intuitive design, straightforward onboarding, and minimal staff training. Users mention that its automation and contactless features are easy to deploy, even for teams with limited technical expertise.

Revinate, rated at 4.63/5 for ease of use, is praised for its clean interface and simple navigation, but some users note that its broader feature set can require a longer learning curve. Support and onboarding are generally positive but slightly less seamless than MyStay’s.

Edge: MyStay.

Which Has Better Features: MyStay or Revinate?

MyStay offers 8 unique features, primarily focused on digital marketing, automated communication, and contactless check-in/out, including a Guest Web, QR code integrations, and electronic guest directories. Revinate, with 27 exclusive features, provides advanced tools like in-app call back, social review tracking, sentiment analysis, case management, A/B testing, dynamic upgrade pricing, and an open API.

While MyStay’s features cover basic upselling and contactless processes effectively, Revinate’s broader toolkit supports complex segmentation, detailed analytics, and multi-channel review management. For scalability and deep marketing automation, Revinate’s feature set is more extensive.

Edge: Revinate.

Which Has Better Customer Support: MyStay or Revinate?

MyStay scores 4.85/5 in customer support and onboarding, with reviews praising its quick, helpful responses and proactive support team. Users describe MyStay’s support as consistently close and capable of addressing specific needs efficiently.

Revinate’s support rating of 4.46/5 is still strong but reflects occasional delays and communication gaps, especially during onboarding. Some users report slower responses, which can impact urgent troubleshooting.

Edge: MyStay.

Which Has More Integrations: MyStay or Revinate?

Revinate offers 98 verified integrations, including major PMS and marketing platforms like Incite Response and Orange Hotel Marketing. It also connects with numerous third-party tools for analytics, digital marketing, and review management.

MyStay, with 30 verified partners, covers key integrations such as RoomRaccoon, Winhotel, and SiteMinder, but lacks the extensive ecosystem Revinate provides. If you require a wide array of integrations for complex workflows, Revinate has the edge.

Edge: Revinate.

Which Do Hoteliers Rate Higher: MyStay or Revinate?

MyStay’s recent reviews indicate a high satisfaction level with a 4.82/5 rating, driven by positive feedback from boutique, serviced-apartment, and city-center hotels. Its recent reviews (none in the last 6 months) continue to support its strong reputation.

Revinate’s 4.6/5 rating is backed by diverse hotel segments, including luxury, resorts, and branded properties, with recent reviews confirming its reliability. Larger hotels value its detailed analytics and marketing automation.

Given the larger review count and recent positive feedback, Revinate’s reputation remains solid across segments.

Edge: MyStay.

How Much Do MyStay and Revinate Cost?

MyStay’s pricing starts at a flat $400 monthly fee, with no implementation or trial fees, making it transparent and predictable. Revinate’s pricing is not publicly listed; it typically involves custom quotes based on hotel size and features, which can be more costly.

MyStay’s straightforward pricing makes budgeting easier, while Revinate’s cost may be higher but includes a broader feature set tailored for larger properties.

What Type of Hotel Should Use MyStay?

• Hotels that prioritize operational efficiency and contactless guest experiences, such as:
  • Boutique hotels and serviced apartments seeking personalization.
  • City center hotels aiming for quick check-in/out processes.
  • Hotels that want to increase revenue via upselling during all stages of guest interaction.
  • Hotels focusing on improving guest satisfaction through automated communication.

Not ideal if your hotel relies heavily on extensive marketing campaigns or complex review analytics.

What Type of Hotel Should Use Revinate?

• Hotels that need in-depth marketing automation, review management, and detailed analytics, including:
  • Large resorts and branded hotels with high guest volumes.
  • Hotels with a significant focus on reputation management and online reviews.
  • Properties aiming to implement sophisticated segmentation and A/B testing.
  • Hotels looking for a wide range of integrations to connect multiple systems.

Not ideal if you prefer a simple upselling platform without extensive marketing or feedback tools.

Revinate (Upsell) vs MyStay: The Bottom Line for Hotels

Revinate excels in delivering a comprehensive marketing and review management platform with extensive automation, analytics, and integrations. Its large user base and higher review count provide confidence in its robustness, especially for larger hotels focusing on reputation and revenue growth.

MyStay offers a streamlined, contactless upselling and communication solution with a focus on ease of use and operational efficiency. It's ideal for mid-sized hotels prioritizing guest experience and quick deployment.

Choose Revinate if your hotel needs a full marketing suite, detailed insights, and extensive integrations. Opt for MyStay if you seek a straightforward, contactless upsell platform that enhances guest satisfaction and simplifies operations.

In summary, MyStay’s recent reviews and higher user satisfaction rate favor it in today’s market. However, if your hotel’s growth strategy hinges on advanced marketing automation and review analytics, Revinate remains a strong contender.