NewBook All-in-1 HMS vs. roommaster HMS:
Which Is Right for You?

The Decision

Choosing a hotel management system (HMS) often hinges on understanding which platform aligns best with your property’s needs and operational scale. Both NewBook All-in-1 HMS and roommaster HMS aim to streamline hotel operations, yet they approach this goal differently. NewBook’s cloud-based, all-in-one interface focuses on ease of use and rapid onboarding, while roommaster offers a more extensive feature set with robust integrations and detailed reporting. Your decision should depend on your hotel’s size, complexity, and specific operational priorities.

Are you prioritizing quick setup and user-friendly management, or do you need a deeply customizable platform with extensive third-party integrations?

Is NewBook or roommaster Better for Hotels?

Both platforms serve the hotel industry, but their strengths diverge significantly. NewBook, with only three reviews, provides a cloud-based solution designed for simplicity and fast deployment, especially appealing to small to medium properties like motels and RV parks. Its recent reviews highlight a straightforward, cloud-native experience, but the limited review count means less feedback on long-term stability or advanced features.

Conversely, roommaster has over 129 reviews, with recent feedback from the last six months, making its user insights more current and reliable. It is favored by a broad spectrum of hotel types, from boutique to resorts, thanks to its extensive feature set—over 69 unique capabilities—and deep integration options. Does your property require a highly customizable, feature-rich solution, or are you seeking a quick-to-implement system with minimal fuss?

NewBook vs roommaster: Which Should Your Hotel Choose?

If your hotel needs a straightforward, cloud-based property management system that’s easy to learn and operate, NewBook is the better fit. Its high ease-of-use rating (4.67/5) and glowing reviews about support and onboarding (both 4.67/5) suggest a smooth transition for staff. It’s ideal for small properties, motels, and RV parks seeking a cost-effective, all-in-one platform without the complication of extensive features.

If, however, you operate a larger property or a chain requiring advanced automation, detailed reporting, and comprehensive integrations, roommaster is the clear choice. Its extensive feature set (69 features), robust third-party integrations, and 4.32/5 overall rating backed by 129 reviews make it suitable for hotels wanting data-driven insights and operational control.

In summary, choose NewBook for simplicity and speed; opt for roommaster if you need depth and customization.

Is NewBook or roommaster Easier to Use?

NewBook scores slightly higher on ease of use (4.67/5) compared to roommaster (4.41/5), reflecting its focus on intuitive navigation and onboarding. NewBook’s reviews consistently praise its straightforward setup and cloud-based interface, with users noting that staff can learn the system rapidly. Its onboarding process is rated 4.67/5, emphasizing quick training for new users.

roommaster, while also rated well (4.41/5), can be more complex due to its extensive feature set, sometimes requiring more training time. Support responsiveness is strong, but some users mention occasional stability issues after updates, which can impact ease of use temporarily.

Edge: NewBook.

Which Has Better Features: NewBook or roommaster?

roommaster offers a significantly larger feature set, boasting 69 unique capabilities, including property management, channel management, booking engine, POS, revenue management, guest feedback, and more. It provides native email marketing, multi-currency support, digital registration, guest CRM, and over 270 real-time reports—features essential for complex operations.

NewBook, with zero exclusive features listed, focuses on core PMS functions and integration capabilities rather than extensive specialization. Its streamlined approach might lack some advanced modules present in roommaster but suits smaller, less complex properties.

Edge: roommaster.

Which Has Better Customer Support: NewBook or roommaster?

NewBook’s customer support scores a perfect 5/5, with reviews highlighting their dedicated, timely, and solution-oriented service. Users praise the ongoing support and training, emphasizing the platform’s user-friendliness and responsive assistance.

roommaster’s support is rated at 4.34/5, with reviews noting quick responses and helpful support staff. However, some feedback mentions that updates can sometimes cause issues requiring additional support intervention, indicating room for improvement.

Edge: NewBook.

Which Has More Integrations: NewBook or roommaster?

roommaster boasts 56 verified integrations, far exceeding NewBook’s 16 partners. Shared integrations include major players like SiteMinder, Revinate, and TigerTMS, but roommaster also connects with Sage, GuestCentric, and Cendyn, offering broader connectivity.

NewBook’s fewer integrations limit its connectivity options, but it covers essential partners like TripAdvisor, PriceLabs, and ChargeAutomation, which may suffice for smaller properties or those with minimal third-party needs.

Edge: roommaster.

Which Do Hoteliers Rate Higher: NewBook or roommaster?

roommaster has a higher overall rating of 4.32/5 based on 129 reviews, with recent feedback from the last six months, indicating more current and reliable data. Hoteliers across multiple segments, especially independent and resort properties, rate it favorably, citing its versatility and comprehensive features.

NewBook, with only 3 reviews, has a rating of 0/5, which is unreliable and indicates limited feedback. Its recent reviews praise ease of use but lack the breadth of insights necessary for a definitive comparison.

Edge: roommaster.

How Much Do NewBook and roommaster Cost?

NewBook does not list specific pricing details, suggesting it may operate on a quote-based or customized pricing model. Its lack of upfront costs or implementation fees could make it attractive for small properties seeking simplicity.

roommaster charges a flat fee of $500 per month, with no mention of setup costs or optional add-ons. This predictable pricing model appeals to larger hotels that require extensive functionality and support.

What Type of Hotel Should Use NewBook?

• Hotels that prioritize quick deployment and simple operation, such as motels, RV parks, and small inns.
• Teams that need a cloud-based, all-in-one management platform with minimal technical complexity.
• Properties seeking a cost-effective solution with high ease-of-use ratings.
• Businesses that value dedicated support and rapid onboarding.

Not ideal if your hotel requires extensive customization, advanced automation, or deep integrations with third-party systems.

What Type of Hotel Should Use roommaster?

• Larger hotels, resorts, or multi-property groups needing detailed reporting and operational control.
• Teams that rely on extensive integrations with POS, channel managers, or revenue management systems.
• Properties seeking a highly customizable platform with over 69 features to tailor workflows.
• Hotels that want real-time business intelligence and automated guest communications.

Not ideal if your property is small, with simple needs, or if you prefer a lightweight, cloud-native system with minimal configuration.

roommaster vs NewBook: The Bottom Line for Hotels

The core difference lies in scope: NewBook is a straightforward, cloud-based PMS designed for ease and speed, while roommaster offers a comprehensive, feature-rich platform suited for larger or complex operations. If your hotel needs quick implementation and simplicity, NewBook’s high support ratings and ease of use make it the better choice. For properties demanding automation, detailed analytics, and extensive integrations, roommaster’s deep feature set and current reviews make it the stronger candidate.

Choose NewBook if your focus is on rapid deployment and easy staff adoption. Opt for roommaster if your hotel’s complexity warrants a more detailed, customizable system with broad integration capabilities.

In conclusion, your decision should reflect your hotel’s size, operational complexity, and technology strategy. Both platforms can deliver value, but only one will align perfectly with your specific needs.