The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 100 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Newway shines .
roommaster shines in ease of use and customer support — especially for brand properties (5.0/5) , with exclusive features like Revenue management module and Payment processing.
Side-by-side ratings based on 100 verified hotelier reviews on HTR.
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| Ease of Use |
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| Value for Money |
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| Starting Price | Contact sales | From $500/mo |
| Verified Reviews | 0 | 100 |
After analyzing 100 verified reviews, Newway users most value its , while roommaster users highlight customer support, reservation management, centralized data management. Click any theme to see what reviewers say.
| Newway |
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| Pros | |
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Customer Support
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Reservation Management
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Centralized Data Management
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Cloud and Mobile Access
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| Cons | |
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Report Generation
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User Interface Experience
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Group Booking Capabilities
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Newway |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #30 26 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #13 54 reviews |
| Large (75-199 rooms) | — | #31 3 reviews |
| X-Large (200+ rooms) | — | #32 1 reviews |
By Property Type
| Segment | Newway |
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|---|---|---|
| Boutique ▾ | — | #22 35 reviews |
| Luxury ▾ | — | #34 8 reviews |
| Branded / Chain ▾ | — | #24 15 reviews |
| Extended Stay ▾ | — | #27 6 reviews |
By Region
| Segment | Newway |
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|---|---|---|
| North America ▾ | — | #10 62 reviews |
| Europe ▾ | — | #29 11 reviews |
| Middle East | — | #27 0 reviews |
Choosing between Newway by Newway and roommaster PMS hinges on your hotel’s specific operational needs and growth ambitions. Both systems aim to streamline hotel management, but their core strengths and focus areas differ significantly. Newway emphasizes revenue management through AI-driven insights, while roommaster focuses on operational integration and data centralization. Your team should assess whether maximizing financial performance or operational efficiency is your priority.
While Newway is a sophisticated AI revenue tool, it currently has no reviews or active ratings, making its real-world applicability uncertain. Conversely, roommaster boasts over 83 reviews with recent feedback, positioning it as the more proven choice. So, which system ultimately aligns better with your goals?
Both Newway and roommaster target hotel management, but they approach it differently. Newway’s AI-driven revenue optimization is ideal if your hotel needs to refine pricing strategies based on data insights. Roommaster, with its extensive feature set and strong user feedback, is better suited if your focus is operational control and streamlining workflows.
Newway aims to boost profitability through automated, intelligent pricing suggestions, but with zero reviews, its effectiveness remains unverified. Roommaster, on the other hand, has a solid reputation backed by over 80 recent reviews, emphasizing operational efficiency. Are you looking for a proven system that reduces manual work, or are you willing to experiment with a new AI platform?
If your hotel needs to optimize revenue with advanced AI and analytics, go with Newway, especially if data-driven decision-making is a priority. Its focus on financial performance makes it suitable for hotels with complex pricing strategies and revenue management teams.
If your hotel requires a comprehensive property management system that centralizes reservations, front desk, housekeeping, and reporting, choose roommaster. It’s ideal for properties seeking to improve operational workflows, reduce manual data entry, and benefit from an established platform supported by extensive reviews.
In essence, pick Newway for revenue growth and analytics, and roommaster for operational efficiency and data integration.
Newway’s interface specifics aren’t available, but with no reviews, its ease of use remains unconfirmed. Roommaster’s user experience is rated 4.22/5, with many users citing its straightforward, intuitive design especially for reservation management and reporting. Its onboarding process scores 4.17/5, indicating a relatively smooth setup for hotel staff.
Recent reviews highlight that roommaster’s back-office features are friendly for first-timers and seasoned users alike, though some note room for UI improvements. Edge: roommaster.
Roommaster offers over 60 features including channel management, EPoS, revenue management, online booking, guest profiles, integrated payments, and more. It also supports automation with tools like online check-in/out, guest messaging, and real-time reporting.
Newway, by comparison, has zero verified features listed, suggesting it may lack the breadth of functionality needed for comprehensive hotel management. Unless Newway offers unique AI revenue tools, roommaster’s extensive feature count makes it the clear winner here. Edge: roommaster.
Roommaster’s support ratings are 4.25/5, with many reviews praising quick responses and effective problem-solving. Users mention that support staff are knowledgeable and helpful, though some point out inconsistent experiences.
Newway has no reviews or support ratings available, leaving its service quality uncertain. Given the recent, positive feedback on roommaster’s support, it holds the edge in customer service.
Roommaster integrates with 56 verified partners, including major booking engines, channel managers, and POS systems like Sage, Volo, and GuestRevu. Its open architecture allows seamless data flow across operational tools.
Newway currently has no verified integrations, limiting its compatibility and flexibility. For hotels that rely on a multi-system setup, roommaster’s extensive partner network offers a decisive advantage. Edge: roommaster.
Since Newway has no reviews or recent ratings, it cannot be assessed on user satisfaction. Roommaster’s recent reviews emphasize its efficiency, ease of use, and support, with an overall rating of 4.33/5 based on 83 reviews.
Segment-wise, boutique hotels and independent properties rate it highly, with scores often above 4.2/5. Hotels generally appreciate its reliability and comprehensive reporting. Clearly, roommaster’s established reputation makes it the preferred choice here. Edge: roommaster.
Newway’s pricing details are unavailable, which suggests it may have a bespoke or undisclosed pricing model. Roommaster charges a $500 monthly base fee, with no free trial or tiered pricing explicitly listed.
Hotels should inquire directly for tailored quotes, but the fixed cost of roommaster provides a transparent starting point. The lack of clarity around Newway’s pricing makes roommaster the more straightforward option for budgeting.
Not ideal if:
Not ideal if:
The core difference lies in their focus: Newway centers on AI revenue management, while roommaster delivers operational and data management tools. If your hotel’s goal is to optimize pricing and profitability through sophisticated analytics, Newway’s AI approach could be valuable, provided it proves effective.
For properties wanting a proven, comprehensive PMS that simplifies workflows and provides detailed reporting, roommaster is the safer choice. Its extensive features, integrations, and solid user feedback make it the more dependable system today.
Choose Newway if your hotel needs cutting-edge revenue strategies and is comfortable experimenting with an unreviewed platform. Opt for roommaster if you seek a trusted, feature-rich system that supports your daily operations and long-term growth.
Summary: For now, roommaster’s proven track record, extensive feature set, and recent positive reviews make it the more reliable option. Unless Newway demonstrates clear, review-backed advantages in revenue management, it remains an uncertain choice. Your team should prioritize stability, support, and integration — areas where roommaster clearly excels.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Newway |
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| Starting Price | — | From $500/mo |
According to HTR's product database, Newway and roommaster PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Newway |
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| Booking Engine | ||
| Channel Manager | ||
| EPoS | ||
| Housekeeping module | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 48 more features differ between these products.
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"From my point of view as an asset manager that has the responsibility to tell the owners about their investment, roommaster gives me all that information. It's easy to report and e..."
No published case study for this goal yet.
"We’re an independent hotel surrounded by giants, but roomMaster gave us the tools we needed to stand tall alongside them."
What hoteliers love
While some users experience excellent customer support, others find inconsistencies. They suggest that improvements in support agent expertise and und... While some users experience excellent customer support, others find inconsistencies. They suggest that improvements in support agent expertise and understanding of user issues are needed for a more satisfying experience.
Reservation handling is noted as a strong point, with users finding RoomMaster user-friendly and effective for managing reservations, including group... Reservation handling is noted as a strong point, with users finding RoomMaster user-friendly and effective for managing reservations, including group bookings. However, some see room for improvement, particularly in handling rooming lists and group check-ins.
RoomMaster's shift from disjointed manual methods to centralized data management is highly praised for reducing errors and improving the reliability o... RoomMaster's shift from disjointed manual methods to centralized data management is highly praised for reducing errors and improving the reliability of hotel operations. Users appreciate having all reservations, guest information, and financial data in one secure platform, enhancing workflow efficiency.
Where hoteliers push back
RoomMaster's report generation, while helpful, is identified as an area needing improvement. Users demand more efficiency and effectiveness in creatin... RoomMaster's report generation, while helpful, is identified as an area needing improvement. Users demand more efficiency and effectiveness in creating and exporting reports, suggesting that enhancements could streamline analysis tasks.
Some users note the need for improvements in user experience, particularly emphasizing the need to eliminate repetitive tasks like frequent logins, wh... Some users note the need for improvements in user experience, particularly emphasizing the need to eliminate repetitive tasks like frequent logins, which can affect the seamlessness of using the software for daily tasks.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Newway and roommaster PMS share many core Property Management Systems features, but each has unique capabilities. Newway offers 0 verified integration partners, while roommaster PMS offers 56. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. roommaster PMS leads in ease of use at 4.1/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Newway: No. roommaster PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Newway has an HT Score of 0 and roommaster has 83. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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