OpenHotel PMS vs. ResNexus PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is critical for your hotel's operational efficiency and guest experience. Both OpenHotel PMS and ResNexus PMS aim to streamline hotel management, but they serve slightly different needs and hotel types. OpenHotel offers a highly rated, all-in-one platform with a focus on ease of use, while ResNexus emphasizes automation, guest engagement, and extensive features. How do these differences impact your decision?

Are you prioritizing user reviews and recent feedback, or feature depth? Which platform aligns better with your hotel’s size, segment, and growth ambitions? Let’s explore the key differences.

Is OpenHotel or ResNexus Better for Hotels?

OpenHotel and ResNexus both address core hotel operations like reservations, channel management, and guest data. However, OpenHotel’s strength lies in its intuitive interface, high overall ratings (4.81/5 from 57 reviews), and a more consolidated feature set focused on small to medium properties. ResNexus, with over three times as many reviews (186) and a stellar NPS score (9.66/10), leans heavily into automation, guest communication, and integrations, catering to a broad range of property types.

OpenHotel’s more recent reviews emphasize its ease of use and reliability, but some users cite limitations in reporting and Airbnb integration. ResNexus’s latest feedback highlights its customer support and comprehensive feature suite, but some find its interface less intuitive. Given the recent review volume and higher ratings, ResNexus appears to have more current and positive user sentiment. Which platform will better support your operational goals?

OpenHotel vs ResNexus: Which Should Your Hotel Choose?

If your hotel requires a straightforward, easy-to-navigate PMS with excellent channel management and a strong reputation among small properties, OpenHotel is your pick. Its streamlined interface and high satisfaction rates make it ideal for boutique hotels, inns, or motels that want reliable, integrated solutions without complexity.

If your hotel values automation, guest engagement tools like contactless check-in, messaging, and advanced reporting, ResNexus suits larger or more tech-savvy properties, especially those that need extensive integrations and robust marketing capabilities. ResNexus’s 186 reviews and top-tier recent ratings suggest it’s a more widely trusted choice for diverse property types.

In summary: For small to medium hotels seeking simplicity and solid support, choose OpenHotel. For properties looking for advanced automation and guest experience features, pick ResNexus.

Is OpenHotel or ResNexus Easier to Use?

Both platforms boast high ease-of-use scores—OpenHotel 4.71/5 and ResNexus 4.72/5—and their recent reviews reaffirm this. OpenHotel’s intuitive interface is favored for its straightforward booking and channel management, especially by users managing smaller properties. New users report quick onboarding, and many appreciate the clean layout, though some mention the need for more customizable reports.

ResNexus’s interface is similarly rated for user-friendliness, with praise for its drag-and-drop reservation management and contactless check-in. Some users note that despite the overall simplicity, initial setup can be complex, especially for larger or more feature-rich deployments.

Edge: ResNexus.

Which Has Better Features: OpenHotel or ResNexus?

OpenHotel offers 23 shared features, including core PMS functions, channel management, and booking engine, but lacks many specialized tools. ResNexus provides 28 features exclusive to its platform, such as guest CRM, automated reminders, online check-in/out, guest messaging, and mobile housekeeping, making it more feature-rich.

ResNexus’s extensive capabilities support automation and guest engagement at a higher level, with features like real-time reporting, task management, and rate management absent in OpenHotel. If you need comprehensive guest communication and automation, ResNexus’s 28 unique features give it a clear edge.

Edge: ResNexus.

Which Has Better Customer Support: OpenHotel or ResNexus?

OpenHotel’s support ratings (4.82/5) are strong, with users highlighting personalized, helpful service from dedicated staff like Peter and Valerie. Review quotes emphasize the value of their ongoing support, especially during emergencies and onboarding.

ResNexus’s support scores are slightly higher (4.86/5), with reviews praising prompt responses and knowledgeable staff who “really get to know us.” Several reviews stress the importance of their quick, human support, especially during critical issues like system outages. Given the recent volume of positive feedback, ResNexus’s support is marginally superior.

Edge: ResNexus.

Which Has More Integrations: OpenHotel or ResNexus?

OpenHotel integrates with 12 verified partners, including SiteMinder, RateGain, and OpenKey, covering essential hotel management tools. ResNexus offers 17 verified integrations, including major OTAs like Booking.com, Expedia, Airbnb, and Triptease, along with tools for POS and payment processing.

ResNexus’s broader integration ecosystem supports a more connected hotel operation, especially when linking online distribution, marketing, and contactless check-in tools. If extensive integrations matter, ResNexus holds the advantage.

Edge: ResNexus.

Which Do Hoteliers Rate Higher: OpenHotel or ResNexus?

OpenHotel has a higher overall rating (4.81/5 from 57 reviews), with many recent reviews emphasizing its ease of use, channel management, and reliable support. ResNexus, despite having more reviews, scores slightly lower overall, but recent feedback underscores its automation features and support quality.

Property types also influence ratings: boutique hotels and inns favor OpenHotel’s simplicity, while larger or more automated properties appreciate ResNexus’s features. Overall, OpenHotel’s more recent ratings and reviews make it the more favorably-rated platform currently.

Edge: OpenHotel.

How Much Do OpenHotel and ResNexus Cost?

OpenHotel does not publicly list its pricing—no freemium, monthly flat, or per-room fees are advertised—implying custom quotes based on hotel size and needs. ResNexus charges a base fee of $800 per month, with no trial or freemium options, positioning itself as a premium, feature-rich solution.

Pricing perceptions vary, but OpenHotel’s lack of published costs may benefit small hotels seeking transparent, simple pricing. ResNexus’s flat rate offers predictability for larger properties with extensive feature needs.

What Type of Hotel Should Use OpenHotel?

• Hotels that prioritize ease of use with minimal training.
• Small to medium-sized properties seeking integrated PMS, channel management, and booking engine.
• Boutique hotels, motels, and inns needing reliable, straightforward software.
• Teams that value dedicated support and regular updates.
• Not ideal if you require extensive automation, advanced guest engagement tools, or customizable reporting.

What Type of Hotel Should Use ResNexus?

• Hotels that want automation, guest communication, and contactless check-in/out.
• Properties needing extensive integrations with OTAs, POS, and marketing tools.
• Larger boutique hotels, resorts, or properties with complex operations.
• Teams that benefit from detailed data analytics and real-time reporting.
• Not ideal if your hotel prefers simple, minimalistic systems or has budget constraints on monthly fees.

ResNexus vs OpenHotel: The Bottom Line for Hotels

OpenHotel offers a streamlined, highly-rated platform ideal for small to medium properties emphasizing ease of use and reliable support. Its focus on core PMS and channel management makes it suitable for boutique hotels and inns that want straightforward, integrated solutions.

ResNexus, with its broader feature set, automation, and extensive integrations, is better suited for larger, more technologically advanced hotels or properties seeking deep automation and guest engagement features. Its higher review volume and recent performance signal a strong, evolving platform.

If your hotel values simplicity and speed, go with OpenHotel. If automation, integrations, and guest communication are priorities, ResNexus is the more comprehensive choice.