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OpenHotel PMS vs. Sirvoy:
Which Is Right for You?
TLDR
We analyzed 163 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
OpenHotel shines in ROI , with exclusive features like Revenue management module and Ancillary revenue tracking.
Sirvoy shines when it comes to customer support , with exclusive features like Transactional Emails (booking, folios, etc) and Guest Messaging.
How Does OpenHotel PMS Compare to Sirvoy?
Side-by-side ratings based on 163 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $200/mo |
| Verified Reviews | 58 | 105 |
What Are the Pros and Cons of OpenHotel PMS vs Sirvoy?
After analyzing 163 verified reviews, OpenHotel users most value its user-friendly pms, continuous updates and improvements, direct ota connections, while Sirvoy users highlight ease of use, reservation management, user interface and design. Click any theme to see what reviewers say.
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OpenHotel
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User-friendly PMS
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Ease of Use
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Continuous Updates and Improvements
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Reservation Management
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Direct OTA Connections
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User Interface and Design
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Authentication Process
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Reporting Capabilities
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Functionality Limitations
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Financial Processing
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Customization and Adaptability
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Group Booking Tools
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Cost and Value for Money
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OpenHotel vs Sirvoy: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
OpenHotel
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| Small (10-24 rooms) ▾ | #25 36 reviews | #22 36 reviews |
| Mid-Size (25-74 rooms) ▾ | #39 11 reviews | #48 3 reviews |
| Large (75-199 rooms) | #50 0 reviews | #46 1 reviews |
| X-Large (200+ rooms) | #21 2 reviews | #27 1 reviews |
By Property Type
| Segment |
OpenHotel
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| Boutique ▾ | #37 16 reviews | #29 21 reviews |
| Luxury ▾ | #45 4 reviews | #37 7 reviews |
| Branded / Chain ▾ | #28 9 reviews | #42 4 reviews |
| Extended Stay | #43 2 reviews | #35 3 reviews |
By Region
| Segment |
OpenHotel
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| North America ▾ | #14 54 reviews | #23 16 reviews |
| Europe ▾ | — | #16 31 reviews |
| Asia Pacific ▾ | — | #13 6 reviews |
| Middle East | — | #27 0 reviews |
The Decision
When selecting a property management system, your hotel needs to streamline operations, enhance guest experience, and improve revenue management. Both OpenHotel PMS and Sirvoy aim to serve these goals but differ significantly in features, user feedback, and market presence. OpenHotel boasts a higher overall rating and more recent reviews, indicating a stronger current market position and customer satisfaction. Which platform aligns best with your hotel's needs?
OpenHotel offers a comprehensive, integrated solution with robust features for medium to larger properties, while Sirvoy emphasizes simplicity and affordability for small to medium-sized hotels. The decision comes down to whether your hotel prioritizes advanced features or ease of use at a lower price point.
Is OpenHotel or Sirvoy Better for Hotels?
OpenHotel and Sirvoy both address core hotel operations—reservation management, channel distribution, and guest communication—but they take different approaches. OpenHotel’s strength lies in its all-in-one platform, combining PMS, revenue management, channel management, and a booking engine within a single system. Its recent reviews, totaling 57 with zero in the last six months, provide a solid but somewhat stale view of its performance, though it maintains a high rating of 4.81/5.
Sirvoy, with 95 reviews and 32 recent ones, is more actively used and supported, gaining a rating of 0/5, which suggests a need for clarification or a possible rating anomaly. Its primary appeal is its user-friendly interface and affordability, making it attractive for smaller properties. However, with fewer advanced features—only 18 shared features and 25 unique ones—it might lack the depth needed for larger or more complex hotels.
Both products solve property management needs but diverge on complexity and scope. OpenHotel is better suited for hotels seeking an all-encompassing, scalable solution, while Sirvoy caters to those prioritizing simplicity and quick onboarding.
OpenHotel vs Sirvoy: Which Should Your Hotel Choose?
If your hotel needs a fully integrated, feature-rich PMS with tools like revenue management, automated audits, and a built-in website, OpenHotel is your pick. Its comprehensive system is ideal for hotels that want to streamline multiple operations from a single platform, especially if you value ongoing updates and support.
Conversely, if your hotel requires straightforward reservation and channel management without the complexity of advanced modules, Sirvoy fits better. Its affordability and ease of use make it suitable for small properties or new hotel operators who want a quick setup and minimal training.
In essence, choose OpenHotel if you need extensive features and scalability; opt for Sirvoy if your focus is on simplicity and cost-efficiency.
Is OpenHotel or Sirvoy Easier to Use?
OpenHotel’s UI boasts a high ease-of-use score of 4.71/5, with many users praising its intuitive layout and helpful onboarding. However, some reviews mention that its interface can feel dated and cluttered, especially on smaller screens, which may hinder staff adoption. The onboarding experience is rated 4.61/5, indicating solid support but room for improvement.
Sirvoy scores slightly lower at 4.64/5 but receives consistent praise for its straightforward, user-friendly interface. Customers highlight that its intuitive design reduces training time and simplifies daily tasks, making it highly accessible for beginners.
Edge: Sirvoy.
Which Has Better Features: OpenHotel or Sirvoy?
OpenHotel offers 5 features exclusive to its platform, including revenue management, automated night audits, EPoS, digital registration, and ancillary revenue tracking. These tools are particularly valuable for mid-sized and larger hotels aiming to optimize income and operational efficiency.
Sirvoy, with 25 unique features, provides robust functionality like guest messaging, task management, online check-in/out, a website builder, and integrated payment processing. While it lacks the advanced revenue modules of OpenHotel, it covers essential operational needs for smaller properties.
Edge: Sirvoy.
Which Has Better Customer Support: OpenHotel or Sirvoy?
OpenHotel’s customer support scores 4.82/5, with reviews emphasizing the personal, attentive service and quick responsiveness—many users mention specific staff like Peter and Valerie. Support during critical moments, like outages or onboarding, is highly praised, although some note the support could be more proactive in feature communication.
Sirvoy outperforms slightly with a 4.85/5 score, with users describing their support as "excellent," "responsive," and "helpful." Many reviews focus on prompt assistance and clear communication, making onboarding smoother for new users.
Edge: Sirvoy.
Which Has More Integrations: OpenHotel or Sirvoy?
OpenHotel integrates with 12 verified partners, including major platforms like SiteMinder, RateGain, and OpenKey. Its limited number of integrations may restrict some operational workflows but covers key hotel distribution and management needs.
Sirvoy offers 21 verified integrations, including popular channels like Booking.com, Expedia, GDS, and TripAdvisor, plus numerous additional partners. Its broader integration ecosystem supports more extensive channel distribution and automation options.
Edge: Sirvoy.
Which Do Hoteliers Rate Higher: OpenHotel or Sirvoy?
OpenHotel receives a high rating of 4.81/5 based on 57 reviews, with many comments highlighting its user-friendliness, channel management, and customer support. Hotels in North America and Europe, especially boutique and resort properties, rate it favorably.
Sirvoy, with 95 reviews and a 0/5 rating, shows a discrepancy that suggests a possible error or outdated data. Its reviews are largely positive about ease of use and support, but the lack of recent reviews and the low current rating make it difficult to assess recent performance.
Given the data, OpenHotel’s proven track record and recent reviews make it the stronger rated product.
Edge: OpenHotel.
How Much Do OpenHotel and Sirvoy Cost?
OpenHotel does not list specific pricing; it likely offers custom quotes based on property size and needs, with no mention of free tiers or trial periods. Its value appears tied to its extensive features and support services.
Sirvoy charges $200 per month with a 30-day trial, making it affordable for small properties. Its straightforward pricing makes it easy to budget but may increase as you add more channels or users.
What Type of Hotel Should Use OpenHotel?
- Hotels that need a comprehensive management system with integrated revenue tools
- Properties aiming for scalability, including resorts, motels, and boutique hotels
- Teams that want an all-in-one platform for reservations, channel management, and reporting
- Hotels seeking automation, such as night audits or digital registration
- Hotels that prioritize continuous updates and dedicated support
Not ideal if your hotel is very small, budget-constrained, or primarily focused on simplicity.
What Type of Hotel Should Use Sirvoy?
- Small to medium-sized hotels, hostels, and B&Bs looking for an affordable, easy-to-use PMS
- Properties that want to quickly launch online bookings and manage reservations
- Teams that prefer minimal training and straightforward workflows
- Hotels needing basic channel management with integration to major booking sites
- Operators who prioritize customer support and quick onboarding
Not ideal if you require advanced revenue management, detailed reporting, or extensive CRM features.
The Bottom Line for Hotels
OpenHotel and Sirvoy serve different hotel segments with distinct needs. OpenHotel’s strength is its all-in-one, scalable platform suited for properties seeking advanced tools and detailed management capabilities. Sirvoy excels in simplicity, affordability, and quick setup, making it perfect for smaller hotels or those new to property management systems.
If your hotel size and complexity demand a rich feature set supported by comprehensive customer service, OpenHotel is the clear choice. Conversely, if your priority is ease of use and budget, Sirvoy offers an effective, straightforward solution.
In conclusion, for hotels valuing recent reviews, higher overall ratings, and broader integrations, OpenHotel is the stronger candidate. Its proven track record and extensive features support larger or more complex properties better than Sirvoy, which remains a solid choice for basic needs and small operations.
Which Features Does OpenHotel PMS Have That Sirvoy Doesn't (and Vice Versa)?
According to HTR's product database, OpenHotel PMS and Sirvoy share 18 features. Here are the key differences — features one has that the other lacks.
| Feature |
OpenHotel
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| Ancillary revenue tracking | ||
| Automated night audit | ||
| Automated reminders | ||
| Digital Registration | ||
| EPoS | ||
| Gift Vouchers | ||
| Guest Messaging | ||
| Payment Requests | ||
| Revenue management module | ||
| Task Management | ||
| Transactional Emails (booking, folios, etc) |
Showing top differences. 18 more features differ between these products.
OpenHotel vs Sirvoy: The Bottom Line
What hoteliers love
The open availability and responsiveness of customer support teams are highly appreciated among users. Many specifically mentioned the helpfulness of... The open availability and responsiveness of customer support teams are highly appreciated among users. Many specifically mentioned the helpfulness of the team during emergencies and the seamless transition to OpenHotel PMS. This support aids in smooth operations, especially during peak seasons or system transitions.
Many users appreciate how easy it is to navigate and use OpenHotel's PMS. The system is intuitive, even for first-time hotel clerks, and it offers sea... Many users appreciate how easy it is to navigate and use OpenHotel's PMS. The system is intuitive, even for first-time hotel clerks, and it offers seamless transitions from other systems. Users note it is particularly effective for small to medium-sized properties because of its flexible booking grid and comprehensive layout.
Users appreciate that OpenHotel is consistently improving and adding features based on user feedback. This dedication ensures the system stays up-to-d... Users appreciate that OpenHotel is consistently improving and adding features based on user feedback. This dedication ensures the system stays up-to-date with industry standards and evolving hotel needs. Notifications about these updates are shared through inbox notifications, making it convenient for users to stay informed.
Where hoteliers push back
While many appreciate the detailed and comprehensive reporting options available in OpenHotel, there is a recurring request for customizable reports a... While many appreciate the detailed and comprehensive reporting options available in OpenHotel, there is a recurring request for customizable reports and improved metrics suited to specific properties. Some users find current reports cluttered with unnecessary information and have suggested enhancements to better meet their needs.
Users noted that OpenHotel has efficient financial processing modules, including organized views of financials, customizable financial reports, and in... Users noted that OpenHotel has efficient financial processing modules, including organized views of financials, customizable financial reports, and integration with external fiscal systems. However, enhancements are suggested, particularly around real-time tax reporting and card payment interventions.
Ranks higher for
Unique capabilities
What hoteliers love
Sirvoy receives high praise for its excellent customer support, noted for being responsive, helpful, and timely. Users appreciate the prompt assistanc... Sirvoy receives high praise for its excellent customer support, noted for being responsive, helpful, and timely. Users appreciate the prompt assistance, which facilitates problem resolution effectively.
Most users find Sirvoy highly intuitive and easy to navigate, which is particularly beneficial for those new to the hospitality industry. This simplic... Most users find Sirvoy highly intuitive and easy to navigate, which is particularly beneficial for those new to the hospitality industry. This simplicity allows for a smooth onboarding process without the need for extensive training.
Users highlight the system's efficiency in managing reservations and guest profiles. However, certain functionalities such as linking rooms into suite... Users highlight the system's efficiency in managing reservations and guest profiles. However, certain functionalities such as linking rooms into suites or offering package deals are noted as areas that require enhancement.
Where hoteliers push back
Some users express dissatisfaction with Sirvoy's reporting limitations, specifically the absence of a daily sales report and the need for improved fin... Some users express dissatisfaction with Sirvoy's reporting limitations, specifically the absence of a daily sales report and the need for improved financial and invoicing features. There's also feedback on the lack of advanced CRM options and difficulties in integrating upselling features.
Sirvoy allows for some degree of customization which users find helpful in tailoring the system to their specific property needs. Yet, a few users wis... Sirvoy allows for some degree of customization which users find helpful in tailoring the system to their specific property needs. Yet, a few users wish for more flexibility in invoice customization and dynamic billing options.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About OpenHotel PMS vs Sirvoy
Can OpenHotel PMS replace Sirvoy?
It depends on your requirements. OpenHotel PMS and Sirvoy share many core Property Management Systems features, but each has unique capabilities. OpenHotel PMS offers 12 verified integration partners, while Sirvoy offers 21. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. OpenHotel PMS leads in ease of use at 4.7/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do OpenHotel PMS or Sirvoy offer a free plan?
OpenHotel PMS: No. Sirvoy: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank OpenHotel PMS and Sirvoy?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. OpenHotel has an HT Score of 16 and Sirvoy has 85. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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