OpenHotel PMS vs. VIPS PMS:
Which Is Right for You?

The Decision

Choosing between OpenHotel PMS by OpenHotel and VIPS PMS by VIPS hinges on your hotel’s specific operational needs and your priorities. OpenHotel offers a well-reviewed, all-in-one platform with a strong focus on ease of use, customer support, and recent updates, making it a robust choice for many hotels. VIPS, on the other hand, boasts a broad feature set with more advanced modules but lacks recent review data and user feedback to support its performance. Which system will truly support your hotel’s growth?

Is OpenHotel or VIPS Better for Hotels?

Both OpenHotel and VIPS aim to streamline hotel operations, but they diverge significantly in their approach. OpenHotel emphasizes ease of use, customer support, and affordability, backed by 57 recent reviews with an overall score of 4.81/5. It covers core PMS functions and integrates channel management, booking engines, and websites, making it a compelling choice for small to medium-sized properties. VIPS, with no recent reviews or user feedback, touts an extensive feature set, including guest CRM, online check-in, and automated reminders, but its true performance remains unverified.

OpenHotel’s recent feedback underscores its focus on intuitive operation and excellent support, while VIPS’s lack of recent user reviews makes it difficult to gauge real-world performance. If your team values proven reliability and ongoing customer satisfaction, OpenHotel clearly leads. Are you willing to trust a system with little recent validation, or is proven user experience more critical?

OpenHotel vs VIPS: Which Should Your Hotel Choose?

If your hotel prioritizes a user-friendly, well-supported PMS with high satisfaction among hotels in your segment, go with OpenHotel. Its 57 reviews over the last six months, with a 95% likelihood to recommend and a 4.81/5 overall rating, reflect strong user confidence. For properties that need straightforward management of reservations, channels, and simple group bookings, OpenHotel’s recent feature updates and dedicated customer support make it a reliable choice.

VIPS might appeal if your hotel requires a wide array of advanced features like guest CRM, automated reminders, or kiosk check-in, assuming these features are critical and you are comfortable with unverified recent user feedback. If your operation relies heavily on complex automation and integrated systems, and you can tolerate the absence of recent reviews, VIPS could be considered—but proceed with caution. In most cases, OpenHotel’s recent review data makes it the more dependable option.

Is OpenHotel or VIPS Easier to Use?

OpenHotel scores a 4.71/5 for ease of use, supported by detailed reviews praising its intuitive interface and straightforward onboarding. Users highlight its user-friendly PMS, which is easy for staff to navigate and reduces learning curves, especially for small to medium-sized hotels. Customer support ratings are equally high at 4.82/5, with reviewers describing the support team as helpful, responsive, and familiar with their needs.

VIPS’s ease of use remains unverified, as it has no recent reviews or ratings available. Without user feedback, it’s impossible to confidently assess how intuitive or user-friendly VIPS is for your staff. Given the proven high scores and recent reviews for OpenHotel, Edge: OpenHotel.

Which Has Better Features: OpenHotel or VIPS?

OpenHotel offers 21 shared features with two unique modules: multi-currency management and guest communication via SMS messaging. VIPS boasts 24 features, including guest CRM, automated reminders, online check-in, and real-time reporting, many of which are not present in OpenHotel’s core package. VIPS’s feature set appears more extensive, particularly in automation, guest engagement, and compliance, with 24 features compared to OpenHotel’s 21.

Despite the broader feature list, OpenHotel’s core offerings focus on ease of management and integration for small to medium hotels. VIPS’s unique features could provide more automation and guest engagement tools if your hotel’s operations are complex. Edge: VIPS, if advanced automation and guest engagement are priorities. Otherwise, OpenHotel remains a strong, straightforward option.

Which Has Better Customer Support: OpenHotel or VIPS?

OpenHotel’s customer support scores an impressive 4.82/5, with reviews emphasizing helpfulness, quick responses, and personalized service. Hotel operators appreciate the dedicated, friendly support team, which has been described as an “invaluable” asset during system transitions or emergencies.

VIPS’s customer support data is unavailable, as there are no recent reviews or testimonials. Without recent feedback, confidence in VIPS’s support quality is limited. For reliable, highly-rated support backed by recent user experience, OpenHotel holds the edge. Edge: OpenHotel.

Which Has More Integrations: OpenHotel or VIPS?

OpenHotel integrates with 12 verified partners, including major channel managers like SiteMinder, SHR Group, and RateGain, along with unique integrations like OpenKey and LaaSie.ai. VIPS connects with 11 verified partners, sharing SiteMinder but lacking many of the specialized integrations OpenHotel offers.

OpenHotel’s broader integration ecosystem supports seamless management across multiple channels and systems, reducing manual work. VIPS’s slightly fewer integrations and limited data make OpenHotel the better choice for hotels seeking extensive connectivity. Edge: OpenHotel.

Which Do Hoteliers Rate Higher: OpenHotel or VIPS?

OpenHotel’s recent reviews demonstrate high satisfaction, with a 4.81/5 rating from 57 reviews in the last six months, and a 95% probability of recommending. Reviewers praise its user-friendliness, support, and overall value for smaller hotels and inns.

VIPS does not have recent ratings or reviews available, making it impossible to assess user satisfaction or performance. Given the recent, high ratings for OpenHotel, it clearly resonates with hoteliers. Edge: OpenHotel.

How Much Do OpenHotel and VIPS Cost?

OpenHotel does not publicly disclose pricing, which typically indicates a custom quote based on property size and needs. VIPS charges a flat $800 monthly fee, with no mention of additional costs or tiered plans.

OpenHotel’s pricing model, while not transparent, is often considered competitive for the features offered. VIPS’s $800/month fee may be a significant investment for smaller properties, especially without transparent tier options. Without precise estimates, your best move is to request a quote from OpenHotel.

What Type of Hotel Should Use OpenHotel?

• Hotels that seek a straightforward, easy-to-navigate PMS with strong support.
• Small to medium-sized properties, including inns, boutique hotels, and motels.
• Hotels prioritizing channel management integration and reliable customer service.
• Teams that value regular updates and responsive technical support.
• Hotels needing multi-currency management and guest communication features.
• Not ideal if your hotel requires advanced automation beyond basic integrations or has heavily customized workflows.

What Type of Hotel Should Use VIPS?

• Hotels or chains requiring extensive automation, guest engagement, and advanced features.
• Properties that need integrated CRM, real-time reporting, and kiosk check-ins.
• Teams looking to consolidate operations with a versatile, modular system.
• Hotels that prioritize automation in reminders, task management, and online check-in.
• Not ideal if your property prefers proven user feedback or relies on recent reviews for confidence.
• Not suitable if your hotel is small, with limited automation needs, or if cost transparency is a concern.

The Bottom Line for Hotels

OpenHotel offers a recent, well-reviewed, user-friendly PMS with a focus on core hotel management functions, making it ideal for small to medium-sized properties seeking reliability. Its high customer support scores, recent positive reviews, and extensive integrations make it a safe, proven choice.

VIPS, while offering a broader feature set, suffers from a lack of recent user feedback, creating uncertainty about its current performance and support quality. If your hotel values a system with verified, satisfied users and excellent support, OpenHotel is the clear winner.

Choose OpenHotel if you need a proven, easy-to-use PMS backed by recent reviews and high satisfaction. Reserve VIPS for properties that require extensive automation and advanced modules, but only if you are willing to accept the risk of unverified current performance.