Planet HMS vs. RoomRaccoon HMS:
Which Is Right for You?

Is Planet HMS or RoomRaccoon HMS Better for Hotels?

Planet HMS and RoomRaccoon HMS both target hotel management but diverge sharply in execution, features, and user satisfaction. Planet promotes an all-in-one platform integrating PMS, booking engine, and payment solutions, aiming to simplify operations and boost direct revenue. RoomRaccoon offers a more feature-rich, user-friendly HMS focused on independent hoteliers, combining property management, channel management, and booking tools with advanced automation.

Both solve the core challenge of streamlining front desk operations and centralizing reservations to improve guest experiences and operational efficiency. However, RoomRaccoon’s extensive features and higher user ratings position it better for small to medium independent properties, while Planet’s limited review volume and lower scores suggest it fits hotels with basic needs or those already invested in its ecosystem.

Planet HMS vs RoomRaccoon HMS: Which Should Your Hotel Choose?

If your property is a small or medium independent hotel, B&B, or boutique with a need for a comprehensive, automated hotel management system, RoomRaccoon is the stronger choice. Data from 573 reviews averaging 4.8/5 overall and 4.9/5 ease of use demonstrate its appeal, particularly for B&Bs (4.9/5 from 299 reviews) and boutique hotels (4.8/5 from 248 reviews). Its feature set of 57 unique hotel-specific tools and integrations supports diverse workflows and revenue management.

If you run a hotel with minimal feature requirements or are located in regions where Planet has presence but RoomRaccoon is less established, and you prioritize a clear daily workflow with integrated payments, Planet HMS could fit. However, Planet’s limited eight reviews averaging 2.2/5 overall and user concerns about communication and support reduce confidence. The data for Planet is thin for most segments except vacation rentals (one 5/5 review) and boutique hotels (2/5 average), limiting definitive recommendations.

Is Planet HMS or RoomRaccoon HMS Easier to Use?

RoomRaccoon scores 4.9/5 for ease of use and 4.8/5 for onboarding across 573 reviews, reflecting widespread user praise for its intuitive interface that reduces staff training time and accelerates adoption. Reviewers commonly highlight its simple calendar color-coding and straightforward booking management as operational advantages that front desk teams appreciate.

Planet HMS rates 3.4/5 for ease of use and 2.6/5 for onboarding based on 8 reviews. While some users find the daily workflow clear and the system smooth at check-in/out, others report missing features that would ease operations, like payment date reporting and credit card flagging. Staff adoption may be hindered by inconsistent support during onboarding.

Given equal rating thresholds and review volumes, the edge in ease of use is Even, but RoomRaccoon’s volume and user comments suggest a more consistently user-friendly experience.

Edge: Even.

Which Has Better Features: Planet HMS or RoomRaccoon HMS?

RoomRaccoon offers 57 unique hotel-relevant features that Planet HMS lacks. These include automated pre- and post-stay emails, special offers and discounts, loyalty program integration, multi-currency and multi-lingual support, advanced revenue management modules, digital guest registration, online check-in and checkout, housekeeping and task management, integrated payment terminals, group booking capabilities, and real-time reporting. These features transform front desk workflows by automating guest communication, optimizing pricing dynamically, and providing tools for ancillary revenue tracking and operational oversight.

Planet HMS does not list any exclusive features. Its focus is on combining PMS, booking engine, and integrated payments in one platform, but reviews note missing capabilities like flexible payment date reporting and preauthorization alerts for credit cards.

RoomRaccoon’s feature depth enables hotels to automate guest messaging, dynamically manage rates, and improve operational efficiency, while Planet’s feature set is more basic and less differentiated.

Edge: RoomRaccoon HMS.

Which Has Better Customer Support: Planet HMS or RoomRaccoon HMS?

Customer support ratings are 2.4/5 for Planet HMS and 4.7/5 for RoomRaccoon HMS. Onboarding scores follow a similar pattern: 2.6/5 for Planet versus 4.8/5 for RoomRaccoon. Despite this gap, neither product meets the threshold of 10+ reviews for a decisive edge call, so the official edge is Even.

Planet reviewers report competent and friendly support in some cases, but also frustrating delays, inconsistent information, and lack of transparency on update costs. One user describes a lengthy phone system routing that ends in unhelpful ticket creation, creating operational uncertainty.

RoomRaccoon users praise the initial setup support and responsiveness, though some note support availability is limited to weekday business hours with little weekend coverage, which can be problematic during busy weekend periods. This limitation affects guest-facing operations when issues arise on weekends.

Both products face criticism for communication gaps, but RoomRaccoon’s higher ratings and more positive comments on support responsiveness indicate generally stronger customer service.

Edge: Even.

Which Has More Integrations: Planet HMS or RoomRaccoon HMS?

Planet HMS has 196 verified partners, more than double RoomRaccoon’s 87. Both share 49 common integrations with platforms like Bookboost, RevControl, Customer Alliance, and IVvy. Planet’s unique integrations include Innspire, Right Revenue, Omnibees, Profitroom, and NightsBridge, which cater to hotels requiring diverse third-party ERP, POS, and channel management connections.

RoomRaccoon offers unique integrations with Sage accounting, FLEXIPASS keyless access, HQ revenue, ROIBACK, and WuBook PMS, supporting modern operational needs for small independent hotels, especially in Europe and global markets where it has broader presence.

Hotels needing extensive third-party ERP and global POS options may prefer Planet’s larger integration ecosystem. Independent properties prioritizing streamlined, hospitality-focused integrations should consider RoomRaccoon.

Edge: Planet HMS.

Which Do Hoteliers Rate Higher: Planet HMS or RoomRaccoon HMS?

RoomRaccoon holds a 4.8/5 overall rating across 573 reviews, with strong representation from B&Bs (4.9/5, 299 reviews), boutique hotels (4.8/5, 248 reviews), and city center hotels (4.8/5, 87 reviews). Its last six months show only 1 review, down from an average of 12.5 per half-year over the prior two years, indicating a steep decline in recent rating activity that could mask emerging issues.

Planet HMS averages 2.2/5 from 8 reviews, insufficient volume for stable conclusions. Segment ratings show low scores for luxury (0.5/5), budget (1/5), and boutique hotels (2/5). Only one vacation rental review at 5/5 stands out but is too limited to generalize.

Likelihood to recommend is 96% for RoomRaccoon versus 44% for Planet, reinforcing users’ positive experience with RoomRaccoon.

Edge: Even, due to Planet’s limited reviews and RoomRaccoon’s recent drop in review frequency.

How Much Do Planet HMS and RoomRaccoon HMS Cost?

Planet HMS does not publish pricing information, offers no freemium or trial options, and does not disclose monthly fees or implementation costs publicly, which may complicate budgeting and vendor comparison.

RoomRaccoon’s pricing starts at $1,000.00 (currency unspecified) without freemium or trial options. It does not charge monthly flat or per-room fees or implementation fees. Pricing transparency is noted by users as a positive aspect, easing transition concerns.

Without published pricing for Planet, a direct cost comparison is unfeasible. RoomRaccoon’s known baseline fee supports hotels seeking predictable cost structures.

What Type of Hotel Should Use Planet HMS?

• Hotels that prioritize integrated payments within a unified management platform.
• Properties with basic PMS needs and simple front desk workflows, valuing clarity in daily operations.
• Hotels requiring access to a broad integrations marketplace with 196 partners, especially for ERP or POS connectivity.
• Properties operating in Planet’s market regions including North America, South America, Europe, and Asia Pacific.
• Teams comfortable with limited support and onboarding services based on user reports.

Not ideal if:

• Hotels needing advanced automation, guest communications, or revenue management features.
• Properties requiring transparent and consistent customer support experiences.
• Hotels seeking up-to-date, frequent user feedback to inform software reliability.
• Operators looking for extensive feature sets and modern guest journey tools.

What Type of Hotel Should Use RoomRaccoon HMS?

• Independent hotels, B&Bs, and boutique properties that benefit from a comprehensive set of 57 hotel-specific features.
• Hotels aiming to automate pre- and post-stay guest emails, dynamic pricing, and ancillary revenue tracking.
• Properties focusing on user-friendly interfaces that reduce staff training time and improve operational efficiency.
• Hotels valuing transparent pricing and a strong integration ecosystem tailored to hospitality needs.
• Teams seeking active software development with AI-driven pricing and upselling tools.

Not ideal if:

• Properties requiring 24/7, weekend customer support due to busy peak periods.
• Hotels with very large portfolios needing the widest global integration network.
• Operators preferring a flat or per-room monthly pricing model.
• Hotels concerned about recent sharp declines in review activity, suggesting potential emerging issues.

Planet HMS vs RoomRaccoon HMS: The Bottom Line for Hotels

Planet HMS and RoomRaccoon HMS diverge most clearly in feature depth and user satisfaction. Planet offers a core all-in-one platform emphasizing integrated payments and a broad integrations network but lacks advanced automation and guest journey tools. RoomRaccoon delivers an extensive feature set tailored to independent hoteliers that automates guest communications, dynamic pricing, and housekeeping, backed by strong user ratings and reviews.

Choose Planet HMS if your property requires a straightforward PMS with integrated payments and extensive external integrations, and if your team can manage with less robust support and fewer advanced features. Choose RoomRaccoon HMS if you manage a small to medium independent hotel, B&B, or boutique prioritizing automation, user-friendly interfaces, and comprehensive hotel-specific features, supported by a proven track record in these segments.

Note RoomRaccoon’s review activity has dropped sharply: only 1 review in the last six months compared to an average of 12.5 in prior periods. This decline suggests that its all-time high ratings may not fully reflect current product or support quality. Planet’s limited reviews prevent confident conclusions about its ongoing performance. Buyers should factor this into their decision-making.