Preno HMS vs. Optima HMS:
Which Is Right for You?

The Decision

Choosing between Preno HMS by Preno and Optima HMS by Priority Software hinges on your hotel's operational needs, budget, and regional presence. Both products aim to streamline hotel management tasks, but they approach this goal differently. Preno emphasizes simplicity, ease of use, and rapid onboarding, while Priority offers extensive features, global connectivity, and a broader integrations network. Your decision should align with your hotel's size, complexity, and growth plans.

Preno is tailored for hotels seeking straightforward, user-friendly PMS with a focus on small to medium properties, particularly in Western markets. Conversely, Priority Software caters to larger, international chains needing sophisticated revenue management and extensive global distribution. Will your hotel benefit more from simplicity, or do you require a comprehensive, feature-rich platform?

Is Preno or Priority Better for Hotels?

Preno and Priority Software serve different hotel profiles with distinct strengths. Preno’s cloud-based platform, with a customer rating of 0/5 but strong reviews emphasizing ease and support, is ideal for boutique hotels, motels, and limited-service properties that prioritize quick setup and intuitive operations. On the other hand, Priority’s 5/5 rating and broader feature set suit large-scale hotels, resorts, and hotel groups that need advanced revenue tools and extensive distribution channels.

Preno’s recent reviews focus on its simplicity and responsive support, making it attractive for hoteliers who want to reduce training time and avoid complex systems. Priority’s reviews, though fewer in number, highlight its robust functionality, multi-language support, and global site integrations, which are crucial for hotels with international guests. Are you leaning towards a lightweight system or a comprehensive management suite?

Preno vs Priority: Which Should Your Hotel Choose?

If your hotel predominantly operates in North America, Europe, or Asia-Pacific and values ease of use, Preno is the better choice. Its high ease and onboarding ratings (4.86/5 and 4.64/5 respectively), along with positive recent reviews, indicate a system that’s quick to adopt and well-supported. For properties with limited budgets and straightforward operational needs, Preno’s $600/month flat fee offers clear value, especially given its 58 reviews and 95% likelihood to recommend.

If your hotel is a large, international property, chain, or resort looking for a broad array of features—such as multi-currency, online check-in, guest messaging, revenue management, and extensive integrations—Priority Software is preferable. Its 40 verified integrations, including popular global distribution channels, and support for multi-lingual and multi-currency operations, make it suitable for complex, multi-location hotels. However, its lack of recent reviews and lower overall ratings suggest it’s less tested in the current market.

Is Preno or Priority Easier to Use?

Preno’s UI and onboarding are rated at 4.86/5 and 4.64/5 respectively, with many users praising its simplicity and quick staff adoption. Its intuitive design reduces training time, and recent reviews mention how staff find it easy to learn, even with limited technical experience. Priority’s UI, rated at 5/5, emphasizes its open architecture and ease of access across devices, appealing to hotels that need a sophisticated but user-friendly interface.

Both platforms excel in ease of use, but Preno’s recent reviews specifically cite its straightforward layout and quick onboarding as key advantages. Priority’s support for multi-lingual and multi-currency features enhances usability for international hotels. Edge: Preno.

Which Has Better Features: Preno or Priority Software?

Priority boasts 25 features exclusive to its platform, including multi-currency, online check-in/out, guest communication, revenue management, and advanced task management. It also supports integrations like STR, Net Affinity, and TravelLine, broadening its global reach. Preno offers 1 unique feature: Pricing Intelligence, which aids in dynamic pricing decisions, alongside 28 shared features like channel management and reservation handling.

If your hotel requires complex revenue tools, global distribution, and guest engagement functionalities, Priority’s extensive features and integrations make it the clear winner. For properties seeking core PMS capabilities with some added perks like pricing insights, Preno suffices. Edge: Priority Software.

Which Has Better Customer Support: Preno or Priority Software?

Preno’s support ratings stand at 4.69/5, with reviews praising its quick, reliable service and responsiveness. Users mention how Preno's support team is attentive and continues to improve the system based on user feedback. Priority’s support ratings are perfect at 5/5, and reviews highlight their 24/7 availability and quick problem resolution, especially for large, international clients.

While both offer excellent support, Priority’s support reputation is slightly stronger due to its dedicated global help desk and consistent recent ratings. However, Preno’s responsiveness and ongoing customer care make it a reliable choice for small to mid-sized hotels. Edge: Priority Software.

Which Has More Integrations: Preno or Priority Software?

Priority’s platform offers 40 verified integrations, including leading global channels like Booking.com, Expedia, and Agoda, as well as advanced tools like STR and Vertical Booking. Preno has 17 verified partners, with notable integrations including Xero, TrustYou, and SiteMinder. Shared integrations include TrustYou, SiteMinder, Revinate, and Cendyn.

For hotels that depend heavily on extensive distribution and analytics, Priority’s broader ecosystem is advantageous. Preno’s more limited but focused set of integrations suits properties prioritizing core management features. Edge: Priority Software.

Which Do Hoteliers Rate Higher: Preno or Priority?

Preno’s reviews, despite a 0/5 HT Score, frequently mention its ease of use, quick onboarding, and support. Customers from boutique hotels and motels appreciate its simplicity, with many citing it as the reason they switched from older systems. Priority’s reviews, although fewer, emphasize its reliability and comprehensive features, especially among larger chains. Due to the volume and recency of reviews, Preno’s positive feedback on usability makes it the clearer performer.

Given the review count and recent feedback, Preno’s user satisfaction and likelihood to recommend (95%) clearly surpass Priority.
Edge: Preno.

How Much Do Preno and Priority Cost?

Preno charges a straightforward $600/month base fee, with no trial or implementation fees. Pricing details for Priority Software are not publicly available, but it’s generally considered to be a more costly, enterprise-level product, often tailored per client’s needs.

For smaller hotels or those seeking transparent, predictable costs, Preno offers better clarity. Larger, multi-property hotels with complex needs may find value in Priority’s broader feature set despite the higher or bespoke pricing.

What Type of Hotel Should Use Preno?

• Hotels that prioritize simplicity, ease of onboarding, and quick staff adoption.
• Properties with 10–100 rooms, including boutique hotels, motels, and B&Bs.
• Hotels operating mainly in North America, Europe, or Asia-Pacific regions.
• Teams that want a cloud-based system with integrated channel management.
• Not ideal if your hotel requires extensive revenue management, multi-lingual support, or global distribution.

What Type of Hotel Should Use Priority Software?

• Large hotels, resorts, or chains with multiple locations and complex management needs.
• Hotels that operate across multiple countries and require multi-currency and multi-lingual support.
• Teams needing advanced revenue management, online check-in/out, and guest messaging.
• Hotels looking to list rooms on numerous global booking platforms simultaneously.
• Not ideal if your hotel is small, local, or prioritizes a simple, budget-friendly system.

The Bottom Line for Hotels

Preno and Priority serve different hotel segments, with Preno focusing on simple, easy-to-use management for small to medium properties. Its recent reviews and high user recommendation rate make it the more tested and trusted option in the current market.

Priority offers a broader feature set, extensive integrations, and global distribution tools suited for larger, international operations with complex revenue and guest engagement needs. Its limited recent reviews make it less proven in today’s environment but still highly capable for its target market.

If your hotel seeks a straightforward, reliable PMS with quick setup and strong support, Preno is the clear choice. If you need a feature-rich, globally connected platform and your hotel operates at scale, Priority Software could better serve your needs.