Preno HMS vs. ThinkReservations All-in-1 HMS:
Which Is Right for You?

The Decision

Choosing between Preno HMS and ThinkReservations All-in-1 HMS hinges on your hotel’s specific operational needs, budget, and growth ambitions. Both products aim to streamline hotel management, but they diverge significantly in features, user experience, and regional presence. Preno, with its simpler interface and focus on smaller to mid-sized hotels, is often praised for ease of use. ThinkReservations, boasting a broader feature set and more recent reviews, appeals to properties looking for comprehensive, scalable solutions.

Your decision should focus on what matters most: Do you prioritize simplicity and affordability, or do you need a feature-rich system with extensive integrations? Both platforms address core management challenges, but which aligns better with your strategic goals?

Is Preno HMS or ThinkReservations All-in-1 HMS Better for Hotels?

Preno and ThinkReservations both serve as management tools designed to reduce administrative burdens, improve booking accuracy, and enhance guest interactions. Preno’s cloud-based PMS is built by hoteliers, emphasizing ease of use, quick onboarding, and essential features for small to mid-sized properties. ThinkReservations offers a more expansive suite, including advanced guest messaging, multi-currency support, and a mobile app, making it suitable for growing or larger operations.

However, Preno’s overall rating (0/5) starkly contrasts with ThinkReservations’ high score (4.88/5), reflecting a more consistent and recent positive user experience with ThinkReservations. Moreover, Preno’s last reviews are over six months old, limiting fresh insights into its ongoing development. Do you want a proven, highly-rated system or one still evolving?

Preno HMS vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel is a small boutique or motel seeking an intuitive, straightforward management system, Preno’s lower cost ($600) and user-friendly interface make it an attractive option. Its core features cover reservations, check-ins, and basic reporting, suitable for properties that value simplicity and quick setup.

Conversely, if you need a highly scalable platform with extensive features like guest messaging, multi-lingual support, revenue management, and integrations with OTAs and payment terminals, ThinkReservations is the better fit. Its larger, more recent review base and higher ratings indicate a more reliable and mature product, especially for properties aiming to grow or requiring advanced automation.

Is Preno HMS or ThinkReservations All-in-1 HMS Easier to Use?

Preno’s ease of use is consistently rated at 4.86/5, with reviews highlighting its simple, intuitive interface that reduces staff training time. Onboarding is rated 4.64/5, with many users praising the quick, straightforward setup, even for non-tech-savvy teams.

ThinkReservations slightly edges out in overall support and ease, with a 4.8/5 usability rating and 4.73/5 onboarding score. Reviews often mention its user-friendly design, although some users have expressed a desire for a dedicated mobile app. Given the recent reviews and high ratings, Edge: ThinkReservations.

Which Has Better Features: Preno or ThinkReservations?

Preno offers unique features like native email marketing, guest CRM, and automated space optimization, totaling 4 exclusive functionalities not found in ThinkReservations. ThinkReservations, on the other hand, boasts a broader set of 18 features including gift vouchers, guest messaging, multi-currency, mobile app, revenue management, and integrated payment terminals.

While Preno covers key essentials for small hotels, ThinkReservations provides a more comprehensive toolkit for larger or multi-property operations. The higher feature count and recent additions give ThinkReservations an edge. End: Edge: ThinkReservations.

Which Has Better Customer Support: Preno or ThinkReservations?

Preno’s customer support scores 4.69/5, with reviews describing the team as quick, reliable, and attentive to customer needs. Users consistently praise Preno’s support service, though some note it could be more available 24/7.

ThinkReservations’ support rating is slightly higher at 4.79/5, with reviews emphasizing the team’s patience, responsiveness, and deep product knowledge. Many users describe ThinkReservations’ support as integral to their satisfaction, especially during onboarding and upgrades. Edge: ThinkReservations.

Which Has More Integrations: Preno or ThinkReservations?

Preno connects with 17 verified partners, including Xero, Bookboost, Zingle, SiteMinder, and Revinate, giving it strong integration options for various operational needs. ThinkReservations offers 16 verified partners, including Expedia, Airbnb, Tripadvisor, and OpenKey, with some exclusive integrations like Sojern and INTELITY.

Both systems have robust integrations; however, Preno’s slightly wider partner network and inclusion of accounting and marketing tools give it a slight advantage. End: Edge: Preno.

Which Do Hoteliers Rate Higher: Preno or ThinkReservations?

ThinkReservations enjoys a higher overall rating (4.88/5 from 312 reviews) and a stronger recent review count (8 reviews in the last six months). Its reviews are predominantly positive, especially from small to medium-sized properties, with praise for revenue growth, ease of use, and excellent support.

Preno, with only 58 reviews and a 0/5 overall rating, has limited recent feedback, mostly positive about its simplicity but lacking the volume and recency to recommend it confidently. For hoteliers seeking a trusted, well-rated system, Edge: ThinkReservations.

How Much Do Preno and ThinkReservations Cost?

Preno’s flat-rate pricing is $600 per month, with no implementation or trial fees, making it more affordable for smaller budgets. ThinkReservations costs $1,100 per month, reflecting its broader feature set and more extensive integrations.

Pricing differences suggest that Preno is suited for properties with tighter budgets or less complex needs, while ThinkReservations is an investment for properties needing advanced features and scalability.

What Type of Hotel Should Use Preno?

• Hotels that are small to mid-sized, such as boutique hotels, motels, or inns, prioritizing ease of use and quick onboarding.
• Teams that want a straightforward system for reservations, check-ins, and basic guest management.
• Properties with limited technical resources or staff unfamiliar with complex software.
• Hotels seeking affordability without sacrificing core management functions.

Not ideal if:

• You need advanced revenue management or multi-currency support.
• Your property requires extensive integrations or automation features.
• You operate at a large scale or need multi-property management.

What Type of Hotel Should Use ThinkReservations?

• Small to medium properties aiming for growth, with needs for advanced automation, guest communication, and revenue tools.
• Teams that want a comprehensive, scalable platform with diverse integrations, including OTAs and payment systems.
• Hotels seeking features like multi-lingual support, mobile check-in, and dynamic pricing.
• Properties looking to increase revenue through upselling and targeted marketing.

Not ideal if:

• You operate a very small property with minimal management needs.
• Your budget is tight, and you prefer a simple, no-frills system.
• You don’t require integrations or advanced automation features.

The Bottom Line for Hotels: Preno or ThinkReservations?

Preno offers a simple, affordable PMS ideal for small hotels, motels, and inns that prioritize straightforward management and quick setup. Its core features and ease of use appeal to properties with limited tech resources, though its limited recent reviews suggest potential concerns about ongoing development.

ThinkReservations provides a feature-rich, scalable system with extensive integrations, automation, and advanced tools. Its high ratings and recent positive reviews make it suitable for properties seeking growth, automation, and higher revenue potential.

If your hotel values reliability, broad features, and recent user feedback, go with ThinkReservations. If simplicity and cost are your primary concerns, Preno might suffice—but be aware of its limited recent data. As of now, the clearer choice for most hotels is ThinkReservations.