Preno vs. RoomRaccoon PMS:
Which Is Right for You?

Is Preno or RoomRaccoon Better for Hotels?

Preno and RoomRaccoon both target independent hotels, but Preno caters primarily to boutique hotels, motels, B&Bs, and pubs with rooms, emphasizing simplicity and multi-property management. RoomRaccoon aims at small to mid-sized independent hotels seeking an all-in-one PMS, channel manager, and booking engine platform with extensive automation features. Preno is better suited for properties prioritizing ease of multi-property oversight and integration with accounting software like Xero. RoomRaccoon fits hotels needing a more extensive feature set including dynamic pricing, guest communication automation, and integrated housekeeping tools.

Both PMS solutions address the core challenge of managing bookings, payments, and operations in one platform to reduce administrative overhead and prevent overbookings. They streamline daily workflows for front desk teams, improve revenue management, and enable faster staff onboarding. The divergence lies in operational depth: Preno focuses on straightforward usability and key integrations for independents, while RoomRaccoon offers a broader suite of features and integrations geared toward scaling operations and maximizing revenue through automation.

Preno vs RoomRaccoon: Which Should Your Hotel Choose?

If your property is a boutique hotel, motel, or B&B with under 50 rooms and values quick staff training, easy multi-property management, and native accounting integration with Xero, Preno is the superior choice. This is supported by Preno’s 4.8/5 rating across 170 reviews, with 68 from boutique hotels and 55 from motels, and frequent reviewer praise for its intuitive interface and reliable support. However, Preno’s recent review activity has dropped sharply—only 3 reviews in the last 6 months versus an average of 23.3 per 6 months previously—so recent user experience may differ from historical data.

If your hotel requires a comprehensive all-in-one system that integrates PMS, channel management, booking engines, and advanced features like dynamic pricing, multi-currency support, housekeeping apps, and online check-in/out, RoomRaccoon is the better fit. Its 4.7/5 rating from 210 reviews, including 101 from boutique hotels and 90 from B&Bs, reflects broad acceptance in various independent segments. RoomRaccoon’s 87 verified integrations surpass Preno’s 17, supporting more complex operational needs. For properties seeking to increase direct bookings and ancillary revenue through automation, RoomRaccoon’s case studies demonstrate measurable success.

For larger or branded hotels, neither product leads strongly, but RoomRaccoon’s broader feature set and integrations may provide better scalability. Data for luxury or extended stay segments is limited for both, so decisions should weigh specific integration and feature needs.

Is Preno or RoomRaccoon Easier to Use?

Preno and RoomRaccoon both score highly on ease of use, with Preno rated 4.8/5 and RoomRaccoon 4.7/5. Reviewers consistently cite Preno’s intuitive interface and rapid staff onboarding, often noting new team members become confident within hours. For example, Preno users appreciate its clean layout and simple drag-and-drop room assignment. RoomRaccoon users also praise the system’s clarity, particularly the occupancy calendar with color-coded statuses, and find training videos helpful for quick adoption.

Both platforms have onboarding ratings within 0.1 points of each other (Preno 4.7/5, RoomRaccoon 4.6/5), reinforcing similar user-friendliness. However, some RoomRaccoon reviewers report occasional clunky workflows during complex tasks that may extend learning curves. Preno’s simplicity reduces operational friction but can limit advanced configurations.

Edge: Even.

Which Has Better Features: Preno or RoomRaccoon?

RoomRaccoon offers a substantially greater number of unique features with 26 exclusive to it versus Preno’s 5 unique features. RoomRaccoon includes multi-currency and multi-lingual support, gift vouchers, integrated payment terminals and card readers, employee messaging, shift planning, a housekeeping mobile app, online check-in and checkout, ID scanning and pre-filled registration, lobby kiosk, payment requests, advanced rate management including yield rules and derived rates, and unlimited channels at no extra cost. These features transform front desk and back-of-house workflows by automating revenue management, team communication, guest registration, and housekeeping coordination.

Preno’s unique features—online 24/7 support, native email marketing, base pricing, PCI compliance, and GDPR compliance—focus more on regulatory adherence and marketing within the PMS. For example, the built-in email marketing allows independent hotels to send campaigns without separate tools, simplifying guest communication management.

Operationally, RoomRaccoon’s richer feature set supports hotels with complex rate strategies, multi-currency transactions, and mobile housekeeping management, which benefits properties with larger teams or diverse guest profiles. Preno’s features emphasize simplicity, compliance, and basic marketing, fitting smaller operations with limited technical resources.

Edge: RoomRaccoon.

Which Has Better Customer Support: Preno or RoomRaccoon?

Preno leads in customer support with a 4.8/5 rating versus RoomRaccoon’s 4.5/5, both having similar onboarding scores (4.7 vs 4.6). Preno reviewers frequently mention responsive, helpful support teams that assist with onboarding and ongoing issues, including direct phone access and personalized onboarding without additional fees. One user stated, "The support team took the PDF of 2 years before and after transition date and imported for the hotel no fuss." Another highlighted "The team is very responsive whenever I have an issue, and even incorporated several improvements that I've suggested."

RoomRaccoon’s support is praised for initial setup and training but criticized for limited availability outside business hours and slow responses during busy periods. Several reviews mention support only being accessible by email or chat 9-5, with no weekend coverage, which creates operational risk during peak booking times. This was summarized by a user describing "Terrible customer support... Only available 9-5 by email or slow webchat and will leave you mid email conversation at 5pm on the dot."

Edge: Preno.

Which Has More Integrations: Preno or RoomRaccoon?

RoomRaccoon offers 87 verified integrations compared to Preno’s 17. Both share integrations with key hotel tech players like SiteMinder, Revinate, TrustYou, Cendyn, and Lightspeed, supporting channel management, guest feedback, and revenue management. Unique to Preno are integrations with Xero, GuestTraction, Zingle, STAAH, and HelloShift, which benefit accountants and operational staff relying on these specific tools. RoomRaccoon’s wider integration ecosystem includes Sage accounting, FLEXIPASS mobile key access, HQ revenue management, Paxxio, Customer Alliance, and WuBook, among others, providing scalability and flexibility for diverse operational needs.

Hotels needing seamless connections to a broad range of third-party platforms, particularly for payment processing, guest services, and revenue optimization, will find RoomRaccoon’s extensive marketplace advantageous. Preno’s integrations are fewer but focused, especially on Xero accounting, which remains a top priority for many independent hoteliers.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: Preno or RoomRaccoon?

Preno and RoomRaccoon have virtually identical overall ratings: Preno at 4.8/5 from 170 reviews and RoomRaccoon at 4.7/5 from 210 reviews. Among key hotel segments, Preno scores 4.8/5 across boutique hotels (68 reviews), luxury hotels (54), resorts (46), B&Bs (65), and motels (55). RoomRaccoon’s boutique hotel rating is 4.7/5 from 101 reviews, B&Bs 4.8/5 from 90 reviews, and luxury hotels 4.8/5 from 66 reviews. This similarity shows strong satisfaction in comparable market segments.

However, Preno’s recent review activity has declined sharply, with only 3 reviews in the last 6 months versus an average of 23.3 per 6 months previously. RoomRaccoon has had 1 recent review against 6 per 6 months historically. This steep drop in Preno’s review volume may signal changes not reflected in its high all-time ratings.

In smaller segments like extended stay and serviced apartments, both products have fewer reviews, limiting rating reliability. RoomRaccoon shows more breadth in segments like serviced apartments and hostels.

Edge: Even.

How Much Do Preno and RoomRaccoon Cost?

Preno’s pricing starts at a base price of $500, with no freemium, monthly flat fees, per-room charges, or implementation fees. It offers a 30-day trial. RoomRaccoon’s base price begins at $1,000, also without freemium or per-room fees and no implementation fee, but does not offer a trial.

Preno’s lower entry price may appeal to smaller properties cautious about upfront costs. RoomRaccoon’s higher price reflects its broader functionality and integration ecosystem. Neither product charges per room, which simplifies budgeting for growing hotels.

What Type of Hotel Should Use Preno?

• Hotels that are independent boutique hotels, motels, B&Bs, or pubs with fewer than 50 rooms, based on its user base composition and highest ratings in these segments.
• Teams that prioritize rapid staff onboarding and ease of use, supported by multiple reviews highlighting quick training and intuitive interfaces.
• Properties requiring native integration with Xero accounting for seamless financial management.
• Hotels with multi-property operations needing a centralized dashboard to oversee bookings and availability efficiently.
• Operators who value responsive, phone-accessible customer support available beyond standard business hours.

Not ideal if:

• You need advanced rate management tools like yield rules or derived rates, which Preno lacks.
• Your property requires multi-currency or multi-lingual support for international guests.
• You depend on a wide range of third-party integrations beyond Preno’s 17 verified partners.
• Mobile app functionality with offline capability is a priority for your management workflow.

What Type of Hotel Should Use RoomRaccoon?

• Independent hotels, small chains, and boutique properties seeking an all-in-one PMS with integrated channel management and booking engine.
• Hotels requiring advanced revenue management tools such as dynamic pricing, yield rules, and derived rates to maximize RevPAR.
• Properties with multi-currency and multi-lingual needs, supporting international guests and markets.
• Hotels that want mobile housekeeping apps, online check-in/out, and ID scanning to streamline front desk and back-of-house operations.
• Teams looking for extensive third-party integrations (87 verified partners) to connect various operational, marketing, and financial systems.

Not ideal if:

• You need 24/7 live customer support with direct phone access; RoomRaccoon’s support is limited to business hours with email and chat only.
• Your property requires highly customizable invoicing and reporting for complex group bookings, as some users report limitations.
• You operate very small properties under 10 rooms where Preno’s simplicity and lower cost may be more appropriate.

Preno vs RoomRaccoon: The Bottom Line for Hotels

Preno and RoomRaccoon both serve independent hotels but diverge on complexity and feature breadth. Preno excels in simplicity, rapid onboarding, and native accounting integration tailored for boutique hotels, motels, and B&Bs. RoomRaccoon offers a more comprehensive feature set, wider integrations, and advanced revenue management tools suited for hotels aiming to scale operations and automate multiple workflows.

Choose Preno if you operate a smaller independent hotel or motel valuing ease of use, fast multi-property management, and responsive support. Preno’s native Xero integration and 4.8/5 rating across 170 reviews, especially from boutique and motel segments, support this choice. Be cautious, however, as Preno’s recent review activity has dropped sharply, potentially indicating evolving service or product issues.

Choose RoomRaccoon if your hotel needs a robust all-in-one platform with extensive features like multi-currency support, mobile housekeeping, online check-in, and a large integration ecosystem. RoomRaccoon’s 87 verified partners and 26 unique features support complex operations and revenue management. Its strong case studies demonstrate measurable revenue and booking growth. The trade-off is less accessible customer support and a higher base price of $1,000.

This data-driven comparison identifies Preno as the better fit for smaller, operationally simple hotels focused on core PMS functionality with strong support, and RoomRaccoon for hotels requiring a scalable, feature-rich platform that integrates deeply across hotel operations and marketing.