Prostay vs. Sirvoy:
Which Is Right for You?

The Decision

Choosing the right Property Management System (PMS) can determine how smoothly your hotel operates and how satisfied your guests are. Both Prostay by Prostay and Sirvoy by Sirvoy aim to streamline your property’s daily tasks, but their approaches and strengths differ significantly. Your decision hinges on whether you prioritize recent reviews and advanced features or affordability and ease of use.

Prostay offers a highly rated, feature-rich platform with recent, plentiful reviews, making it a strong contender for larger or multi-property hotels seeking comprehensive tools. Sirvoy provides an accessible, budget-friendly solution with a broad international presence, especially suited for small to medium-sized properties. Which factors matter most to your team?

Is Prostay or Sirvoy Better for Hotels?

Prostay and Sirvoy both aim to simplify hotel operations, but they do so with different focuses. Prostay is designed for resorts, hotels, and vacation rentals of all sizes, emphasizing full centralization of operations with advanced features like revenue management, integrated CRS, and ancillary revenue tracking. Sirvoy, on the other hand, is tailored to small and medium-sized accommodation providers, offering essential functionalities like booking management, channel integration, and a simple interface.

Where they diverge is in their feature depth and flexibility. Prostay's extensive capabilities seem built for larger properties or chains that require complex management tools, whereas Sirvoy emphasizes ease of use and affordability, making it attractive for smaller properties. Considering recent reviews, which product aligns better with your operational needs?

Prostay vs Sirvoy: Which Should Your Hotel Choose?

If your hotel needs a scalable, feature-packed PMS that supports multiple properties and offers advanced management tools, go with Prostay. Its recent reviews highlight high satisfaction with automation, detailed reporting, and full multi-property support. Larger resorts or chains that require extensive integrations or on-premise capabilities will find Prostay’s solutions more aligned with their complex workflows.

Conversely, if your hotel is small or medium-sized, prioritizes affordability, and values straightforward operation, Sirvoy is likely the better fit. Its recent reviews praise its user-friendly interface, excellent support, and low cost. If your primary goal is quick onboarding and simple reservation management without complex reporting needs, Sirvoy provides a budget-conscious, reliable platform.

Is Prostay or Sirvoy Easier to Use?

Prostay scores a 4.8 out of 5 for ease of use, with recent reviews highlighting its intuitive interface and smooth onboarding. Users mention that it simplifies operations across reservations, housekeeping, and billing, especially noting its offline mode and comprehensive workflow automation. Training staff on Prostay is generally fast, with some users indicating the platform feels “professional and user-friendly.”

Sirvoy, rated at 4.64/5, impresses users with its simplicity. Many reviews mention that even those new to hospitality find Sirvoy straightforward and easy to navigate, appreciating its quick setup and helpful support team. It’s especially praised for its clarity and minimal learning curve.

Edge: Prostay.

Which Has Better Features: Prostay or Sirvoy?

Prostay boasts 37 unique features, including integrated CRS, revenue management, ancillary revenue tracking, and a spa & wellness module—features that cater to larger or more complex operations. It also supports on-premise deployment, offering flexibility for properties with specific security or infrastructure requirements.

Sirvoy, with 43 features, emphasizes core hospitality functionalities and includes unique features like guest SMS messaging, online check-in, and an integrated website builder. While it lacks some advanced management tools, its broad feature set covers the essentials needed for small to medium properties.

Given the focus on specialized features, Prostay’s deep management tools give it the edge for properties needing complex operations.

Edge: Prostay.

Which Has Better Customer Support: Prostay or Sirvoy?

Prostay’s support receives a perfect 5/5 rating, with recent reviews emphasizing its professionalism, quick response times, and helpfulness. Users report that Prostay’s support team alleviates onboarding challenges and provides ongoing assistance, making it easier to adopt and troubleshoot.

Sirvoy also garners high praise, with a 4.85/5 rating. Customers frequently mention the responsiveness, friendliness, and thoroughness of the support staff, describing their experience as “excellent” and “helpful,” especially during onboarding.

While both support teams are outstanding, Prostay’s recent review count (more recent reviews in the last six months) and perfect ratings give it a slight advantage.

Edge: Prostay.

Which Has More Integrations: Prostay or Sirvoy?

Sirvoy connects with 21 verified partners, including major booking channels like Booking.com, Expedia, and GDS systems, along with many third-party solutions like Cloudbeds, TrustYou, and Revinate. Its extensive integration network makes it easier to scale and automate workflows across numerous platforms.

Prostay’s integrations are limited to Stripe and STAAH, which restricts its ability to connect with other systems. However, for properties needing advanced booking channels and revenue tools, Prostay’s native features may compensate for fewer integrations.

Given Sirvoy’s broader integration ecosystem, it offers more flexibility for expanding property tech stacks.

Edge: Sirvoy.

Which Do Hoteliers Rate Higher: Prostay or Sirvoy?

Prostay has more recent reviews (32 in the last six months) and a higher overall rating of 83.93 out of 100, with a perfect NPS score of 10/5. Hoteliers in resorts and large properties especially appreciate its comprehensive features and automation capabilities. Reviewers describe it as “reliable,” “intuitive,” and “a game-changer,” with high satisfaction across property sizes.

Sirvoy’s reviews, while plentiful (95 reviews), are more varied, with an overall rating of 0/5 (due to a rating scale issue) but high marks for support and ease of use. Small property owners praise its affordability and responsiveness, but the lack of advanced features is a common critique.

Given the recent, high-quality feedback, Prostay is the more highly-rated choice among hoteliers.

Edge: Prostay.

How Much Do Prostay and Sirvoy Cost?

Prostay charges a flat $600 monthly fee, with no freemium or trial options listed. Its pricing reflects the extensive features and customization it offers, suitable for larger properties or chains with complex needs.

Sirvoy costs $200 per month, without a trial period but with a 30-day trial offer. Its lower price point makes it attractive for small and medium properties seeking basic management tools without a hefty investment.

Cost considerations should align with your property’s size and operational complexity. Larger, feature-heavy properties will find Prostay’s pricing justified; smaller properties may prefer Sirvoy’s affordability.

What Type of Hotel Should Use Prostay?

Hotels that benefit most from Prostay are:

• Resorts or large hotels with multiple properties.
• Chains requiring centralized reservation and management systems.
• Properties needing advanced revenue management and analytics.
• Hotels seeking on-premise deployment options.
• Businesses planning to scale their operations without changing platforms.

Not ideal if:

• Your property is a small, independent boutique.
• You prioritize low-cost, straightforward solutions.
• You lack the resources for more complex systems.

Prostay is suited for teams that need detailed control, automation, and multi-property support.

What Type of Hotel Should Use Sirvoy?

Hotels best suited for Sirvoy include:

• Small to medium-sized hotels, B&Bs, and hostels.
• Properties that prioritize quick onboarding and simple operations.
• Hotels that want integrated booking engine and channel management.
• Businesses seeking an affordable monthly fee without sacrificing core features.
• Hotels with limited IT support or staff unfamiliar with complex systems.

Not ideal if:

• Your property requires detailed revenue management or advanced analytics.
• You need extensive customizations or integrations.
• You operate a large chain or resort with complex management needs.

Sirvoy is ideal for teams that value simplicity, affordability, and reliable support.

The Bottom Line for Hotels

Prostay and Sirvoy serve different hotel segments with distinct priorities. Prostay’s feature depth and recent reviews make it a dominant option for resorts and large hotels needing robust management tools. Sirvoy’s affordability and ease of use appeal to small and medium properties seeking straightforward solutions with proven support.

If your hotel requires advanced features, multi-property support, and detailed analytics, Prostay is the clear choice. For independent hotels or small properties focused on simplicity and budget, Sirvoy offers a reliable, easy-to-deploy platform.

In conclusion, prioritize Prostay if your property’s complexity and growth plans demand it, and choose Sirvoy if cost and ease are your main considerations. Both systems can improve operations, but selecting the right one hinges on your property size, operational needs, and future goals.