Sirvoy vs. Stayntouch:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can significantly impact your hotel's operations, guest experience, and revenue. Sirvoy and Stayntouch are two leading options that address different needs and hotel profiles. While Sirvoy excels in affordability and simplicity for small to medium-sized properties, Stayntouch offers extensive multi-property management and advanced features suited for larger hotels or chains. Both systems aim to streamline workflows but diverge in their core strengths.

Your team must evaluate what matters most: ease of use and affordability or scalability and feature depth. Are you ready to dig into their differences to find the best fit for your hotel?

Is Sirvoy or Stayntouch Better for Hotels?

Sirvoy is designed for small to medium hotels, B&Bs, hostels, and similar accommodation providers. It offers an easy-to-use interface, affordable pricing, and core functionalities such as booking management, channel management, and basic reporting. Stayntouch, on the other hand, targets hotels with more complex needs, especially those managing multiple properties or requiring advanced revenue management, mobile check-in, and extensive integrations.

While Sirvoy's review count is much lower at 95, its recent reviews (32 in the last six months) are more current, providing a clearer picture of ongoing support and product maturity. Conversely, Stayntouch boasts 317 reviews, but only 26 recent ones, which slightly lessens confidence in the latest user experience. Do you prioritize a system with a larger, more current review base or a straightforward, budget-friendly solution?

Sirvoy vs Stayntouch: Which Should Your Hotel Choose?

If your hotel needs a simple, affordable property management system with essential features, Sirvoy is the logical choice. It suits boutique hotels, hostels, or B&Bs that want an intuitive platform without breaking the bank. For hotels with multiple properties, a larger portfolio, or complex revenue strategies, Stayntouch offers more advanced modules, including revenue management, guest apps, and digital registration.

Your decision depends on your property size and operational complexity. If you seek ease of onboarding and minimal training, Sirvoy’s straightforward approach is ideal. If your focus is on scalability and automation, Stayntouch’s extensive features will serve you better.

Is Sirvoy or Stayntouch Easier to Use?

Sirvoy's UI is widely praised for its simplicity, with a 4.64/5 ease of use rating, and many reviews mention how quick it is for new staff to learn. Support responsiveness is highlighted as "superb," making onboarding smooth. Stayntouch also scores high at 4.7/5 for ease of use, with users emphasizing its intuitive interface and fast staff training.

However, Sirvoy's interface is often described as more straightforward, particularly for smaller teams or first-time users. Stayntouch’s mobility and multi-property dashboards are advanced but still user-friendly. Edge: Sirvoy.

Which Has Better Features: Sirvoy or Stayntouch?

Sirvoy provides core PMS features plus four unique functionalities not common in other systems: native email marketing, gift vouchers, automated reminders, and a guest CRM. These add marketing and guest engagement capabilities but are basic compared to more comprehensive tools.

Stayntouch offers ten features exclusive to its platform, including revenue management, ancillary revenue tracking, automated night audits, mobile app, lobby kiosk, ID scanning, guest app, digital registration, shift planning, and integrated CRS. These are crucial for larger hotels seeking automation and guest personalization. Edge: Stayntouch.

Which Has Better Customer Support: Sirvoy or Stayntouch?

Sirvoy consistently receives praise for its customer support, rated at 4.85/5, with reviews emphasizing quick, helpful, and friendly assistance. Users highlight that support is "superior" and "responsive," which is vital for small properties relying on vendor help.

Stayntouch also scores highly at 4.68/5, with positive feedback about onboarding and ongoing support. Reviewers appreciate the support team’s dedication, though some mention occasional delays with complex issues. Given the volume and recent reviews, Sirvoy appears to have a slight edge. Edge: Sirvoy.

Which Has More Integrations: Sirvoy or Stayntouch?

Stayntouch’s ecosystem boasts 188 verified integrations, including popular partners like RoomPriceGenie, STAAH, and TrustYou. It also offers open APIs, enabling extensive third-party connections, ideal for complex or multi-property setups.

Sirvoy has 21 verified partners, including major channels like Booking.com, Expedia, GDS, and TripAdvisor. While sufficient for small operations, its smaller integration pool limits scalability for larger chains. Edge: Stayntouch.

Which Do Hoteliers Rate Higher: Sirvoy or Stayntouch?

Stayntouch is rated at 4.56/5 overall and has a higher review count, with more recent reviews from hotel segments like luxury and independent hotels (average 4.9/5). Hoteliers from larger or multi-property hotels particularly praise its scalability and automation.

Sirvoy’s reviews, mainly from boutique hotels and hostels, average around 0/5 in some segments (notably vacation rentals), reflecting less satisfaction or fewer recent reviews. For properties seeking sustained, high-rated support and features, Stayntouch’s recent review volume makes it the stronger choice. Edge: Stayntouch.

How Much Do Sirvoy and Stayntouch Cost?

Sirvoy's base price is $200/month with no implementation or setup fees and offers a 30-day free trial. Stayntouch’s starting cost is higher at $800/month, with no trial period, reflecting its enterprise focus.

While Sirvoy is more budget-friendly, Stayntouch’s pricing aligns with its larger feature set and multi-property capabilities. Your choice should weigh your budget against your operational needs: smaller hotels will likely favor Sirvoy; larger, multi-property hotels may find value in Stayntouch’s advanced modules.

What Type of Hotel Should Use Sirvoy?

• Hotels that are small to medium-sized with limited staff resources
• Properties that prioritize ease of onboarding and minimal training
• Vacation rentals, boutique hotels, hostels, and B&Bs
• Teams seeking affordable, straightforward management
• Not ideal if you need extensive automation, revenue management, or multi-property oversight

Sirvoy’s simplicity and affordability make it ideal for properties that want to start small and grow gradually. It’s less suited for large resorts or hotel chains that require complex integrations and automation.

What Type of Hotel Should Use Stayntouch?

• Hotels with multiple properties or a growing chain
• Properties that need advanced revenue management and automation
• Hotels looking for extensive integrations, mobile check-in, and contactless solutions
• Brands that value real-time data access and scalability
• Teams eager for robust guest engagement tools and shift planning

Stayntouch’s suite of features suits larger, dynamic hotels aiming to enhance efficiency and guest experience. Not ideal if you operate a small hotel with minimal tech needs or tight budgets.

Stayntouch vs Sirvoy: The Bottom Line for Hotels

The core difference is that Sirvoy emphasizes simplicity and affordability, targeting small to medium properties, while Stayntouch leans into scalability, automation, and multi-property management for larger operations. Sirvoy’s strengths lie in its ease of use and support, though it offers fewer features. Stayntouch’s extensive modules, integrations, and multi-property tools make it the more comprehensive choice.

If your hotel values straightforward management, limited budget, and quick onboarding, Sirvoy is your best bet. However, if your growth plans involve multiple properties, automation, and revenue optimization, Stayntouch provides the more capable platform.

For smaller hotels seeking a cost-effective solution with solid support, Sirvoy wins. For larger hotels or those with complex needs, Stayntouch’s extensive features and integrations justify the higher price. Ultimately, the decision hinges on your property size, operational complexity, and growth ambitions.