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Sirvoy vs. Stayntouch:
Which Is Right for You?
TLDR
We analyzed 483 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Sirvoy shines when it comes to customer support , with exclusive features like Native Email Marketing and Guest CRM.
Stayntouch shines when it comes to user-friendly interface — especially for brand properties (4.9/5) , with exclusive features like Revenue management module and Ancillary revenue tracking.
How Does Sirvoy Compare to Stayntouch?
Side-by-side ratings based on 483 verified hotelier reviews on HTR.
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| Ease of Use |
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| Value for Money |
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| Starting Price | From $200/mo | From $800/mo |
| Verified Reviews | 111 | 372 |
What Are the Pros and Cons of Sirvoy vs Stayntouch?
After analyzing 483 verified reviews, Sirvoy users most value its customer support, ease of use, user interface and design, while Stayntouch users highlight user-friendly interface, integration and onboarding, system performance and reliability. Click any theme to see what reviewers say.
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Sirvoy
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Stayntouch
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Customer Support
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User-Friendly Interface
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Ease of Use
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Integration and Onboarding
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User Interface and Design
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System Performance and Reliability
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Cloud and Mobile Integration
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Functionality Limitations
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Reporting and Analytics
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Customization and Adaptability
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Room Management and Housekeeping
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Cost and Value for Money
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Rate and Revenue Management
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Sirvoy vs Stayntouch: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
Sirvoy
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Stayntouch
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|---|---|---|
| Small (10-24 rooms) ▾ | #22 36 reviews | #18 51 reviews |
| Mid-Size (25-74 rooms) ▾ | #48 3 reviews | #5 208 reviews |
| Large (75-199 rooms) ▾ | #46 1 reviews | #7 29 reviews |
| X-Large (200+ rooms) ▾ | #27 1 reviews | #2 58 reviews |
By Property Type
| Segment |
Sirvoy
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Stayntouch
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|---|---|---|
| Boutique ▾ | #29 21 reviews | #6 220 reviews |
| Luxury ▾ | #37 7 reviews | #6 180 reviews |
| Branded / Chain ▾ | #42 4 reviews | #3 152 reviews |
| Extended Stay ▾ | #35 3 reviews | #14 17 reviews |
By Region
| Segment |
Sirvoy
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Stayntouch
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|---|---|---|
| North America ▾ | #23 16 reviews | #4 262 reviews |
| Europe ▾ | #16 31 reviews | #12 64 reviews |
| Asia Pacific ▾ | #13 6 reviews | #21 3 reviews |
| Middle East | #27 0 reviews | — |
The Decision
Choosing the right property management system (PMS) can significantly impact your hotel's operations, guest experience, and revenue. Sirvoy and Stayntouch are two leading options that address different needs and hotel profiles. While Sirvoy excels in affordability and simplicity for small to medium-sized properties, Stayntouch offers extensive multi-property management and advanced features suited for larger hotels or chains. Both systems aim to streamline workflows but diverge in their core strengths.
Your team must evaluate what matters most: ease of use and affordability or scalability and feature depth. Are you ready to dig into their differences to find the best fit for your hotel?
Is Sirvoy or Stayntouch Better for Hotels?
Sirvoy is designed for small to medium hotels, B&Bs, hostels, and similar accommodation providers. It offers an easy-to-use interface, affordable pricing, and core functionalities such as booking management, channel management, and basic reporting. Stayntouch, on the other hand, targets hotels with more complex needs, especially those managing multiple properties or requiring advanced revenue management, mobile check-in, and extensive integrations.
While Sirvoy's review count is much lower at 95, its recent reviews (32 in the last six months) are more current, providing a clearer picture of ongoing support and product maturity. Conversely, Stayntouch boasts 317 reviews, but only 26 recent ones, which slightly lessens confidence in the latest user experience. Do you prioritize a system with a larger, more current review base or a straightforward, budget-friendly solution?
Sirvoy vs Stayntouch: Which Should Your Hotel Choose?
If your hotel needs a simple, affordable property management system with essential features, Sirvoy is the logical choice. It suits boutique hotels, hostels, or B&Bs that want an intuitive platform without breaking the bank. For hotels with multiple properties, a larger portfolio, or complex revenue strategies, Stayntouch offers more advanced modules, including revenue management, guest apps, and digital registration.
Your decision depends on your property size and operational complexity. If you seek ease of onboarding and minimal training, Sirvoy’s straightforward approach is ideal. If your focus is on scalability and automation, Stayntouch’s extensive features will serve you better.
Is Sirvoy or Stayntouch Easier to Use?
Sirvoy's UI is widely praised for its simplicity, with a 4.64/5 ease of use rating, and many reviews mention how quick it is for new staff to learn. Support responsiveness is highlighted as "superb," making onboarding smooth. Stayntouch also scores high at 4.7/5 for ease of use, with users emphasizing its intuitive interface and fast staff training.
However, Sirvoy's interface is often described as more straightforward, particularly for smaller teams or first-time users. Stayntouch’s mobility and multi-property dashboards are advanced but still user-friendly. Edge: Sirvoy.
Which Has Better Features: Sirvoy or Stayntouch?
Sirvoy provides core PMS features plus four unique functionalities not common in other systems: native email marketing, gift vouchers, automated reminders, and a guest CRM. These add marketing and guest engagement capabilities but are basic compared to more comprehensive tools.
Stayntouch offers ten features exclusive to its platform, including revenue management, ancillary revenue tracking, automated night audits, mobile app, lobby kiosk, ID scanning, guest app, digital registration, shift planning, and integrated CRS. These are crucial for larger hotels seeking automation and guest personalization. Edge: Stayntouch.
Which Has Better Customer Support: Sirvoy or Stayntouch?
Sirvoy consistently receives praise for its customer support, rated at 4.85/5, with reviews emphasizing quick, helpful, and friendly assistance. Users highlight that support is "superior" and "responsive," which is vital for small properties relying on vendor help.
Stayntouch also scores highly at 4.68/5, with positive feedback about onboarding and ongoing support. Reviewers appreciate the support team’s dedication, though some mention occasional delays with complex issues. Given the volume and recent reviews, Sirvoy appears to have a slight edge. Edge: Sirvoy.
Which Has More Integrations: Sirvoy or Stayntouch?
Stayntouch’s ecosystem boasts 188 verified integrations, including popular partners like RoomPriceGenie, STAAH, and TrustYou. It also offers open APIs, enabling extensive third-party connections, ideal for complex or multi-property setups.
Sirvoy has 21 verified partners, including major channels like Booking.com, Expedia, GDS, and TripAdvisor. While sufficient for small operations, its smaller integration pool limits scalability for larger chains. Edge: Stayntouch.
Which Do Hoteliers Rate Higher: Sirvoy or Stayntouch?
Stayntouch is rated at 4.56/5 overall and has a higher review count, with more recent reviews from hotel segments like luxury and independent hotels (average 4.9/5). Hoteliers from larger or multi-property hotels particularly praise its scalability and automation.
Sirvoy’s reviews, mainly from boutique hotels and hostels, average around 0/5 in some segments (notably vacation rentals), reflecting less satisfaction or fewer recent reviews. For properties seeking sustained, high-rated support and features, Stayntouch’s recent review volume makes it the stronger choice. Edge: Stayntouch.
How Much Do Sirvoy and Stayntouch Cost?
Sirvoy's base price is $200/month with no implementation or setup fees and offers a 30-day free trial. Stayntouch’s starting cost is higher at $800/month, with no trial period, reflecting its enterprise focus.
While Sirvoy is more budget-friendly, Stayntouch’s pricing aligns with its larger feature set and multi-property capabilities. Your choice should weigh your budget against your operational needs: smaller hotels will likely favor Sirvoy; larger, multi-property hotels may find value in Stayntouch’s advanced modules.
What Type of Hotel Should Use Sirvoy?
- Hotels that are small to medium-sized with limited staff resources
- Properties that prioritize ease of onboarding and minimal training
- Vacation rentals, boutique hotels, hostels, and B&Bs
- Teams seeking affordable, straightforward management
- Not ideal if you need extensive automation, revenue management, or multi-property oversight
Sirvoy’s simplicity and affordability make it ideal for properties that want to start small and grow gradually. It’s less suited for large resorts or hotel chains that require complex integrations and automation.
What Type of Hotel Should Use Stayntouch?
- Hotels with multiple properties or a growing chain
- Properties that need advanced revenue management and automation
- Hotels looking for extensive integrations, mobile check-in, and contactless solutions
- Brands that value real-time data access and scalability
- Teams eager for robust guest engagement tools and shift planning
Stayntouch’s suite of features suits larger, dynamic hotels aiming to enhance efficiency and guest experience. Not ideal if you operate a small hotel with minimal tech needs or tight budgets.
Stayntouch vs Sirvoy: The Bottom Line for Hotels
The core difference is that Sirvoy emphasizes simplicity and affordability, targeting small to medium properties, while Stayntouch leans into scalability, automation, and multi-property management for larger operations. Sirvoy’s strengths lie in its ease of use and support, though it offers fewer features. Stayntouch’s extensive modules, integrations, and multi-property tools make it the more comprehensive choice.
If your hotel values straightforward management, limited budget, and quick onboarding, Sirvoy is your best bet. However, if your growth plans involve multiple properties, automation, and revenue optimization, Stayntouch provides the more capable platform.
For smaller hotels seeking a cost-effective solution with solid support, Sirvoy wins. For larger hotels or those with complex needs, Stayntouch’s extensive features and integrations justify the higher price. Ultimately, the decision hinges on your property size, operational complexity, and growth ambitions.
How Much Do Sirvoy and Stayntouch Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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Sirvoy
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Stayntouch
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| Starting Price | From $200/mo | From $800/mo |
Which Features Does Sirvoy Have That Stayntouch Doesn't (and Vice Versa)?
According to HTR's product database, Sirvoy and Stayntouch share 39 features. Here are the key differences — features one has that the other lacks.
| Feature |
Sirvoy
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Stayntouch
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| Ancillary revenue tracking | ||
| Automated night audit | ||
| Automated reminders | ||
| Gift Vouchers | ||
| Guest CRM | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
| Mobile App | ||
| Native Email Marketing | ||
| Revenue management module |
Showing top differences. 2 more features differ between these products.
Real-World Results: Sirvoy vs Stayntouch by Business Goal
We analyzed 5 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
Sirvoy
No published case study for this goal yet.
Snowflake Mountain Resort & Spa
Small
"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and..."
Sirvoy
No published case study for this goal yet.
The TWA Hotel
Small
"As an independent hotel that runs above 100% occupancy on many nights, the TWA Hotel finds Stayntouch integral to our operations."
Sirvoy vs Stayntouch: The Bottom Line
What hoteliers love
Sirvoy receives high praise for its excellent customer support, noted for being responsive, helpful, and timely. Users appreciate the prompt assistanc... Sirvoy receives high praise for its excellent customer support, noted for being responsive, helpful, and timely. Users appreciate the prompt assistance, which facilitates problem resolution effectively.
Most users find Sirvoy highly intuitive and easy to navigate, which is particularly beneficial for those new to the hospitality industry. This simplic... Most users find Sirvoy highly intuitive and easy to navigate, which is particularly beneficial for those new to the hospitality industry. This simplicity allows for a smooth onboarding process without the need for extensive training.
Users highlight the system's efficiency in managing reservations and guest profiles. However, certain functionalities such as linking rooms into suite... Users highlight the system's efficiency in managing reservations and guest profiles. However, certain functionalities such as linking rooms into suites or offering package deals are noted as areas that require enhancement.
Where hoteliers push back
Some users express dissatisfaction with Sirvoy's reporting limitations, specifically the absence of a daily sales report and the need for improved fin... Some users express dissatisfaction with Sirvoy's reporting limitations, specifically the absence of a daily sales report and the need for improved financial and invoicing features. There's also feedback on the lack of advanced CRM options and difficulties in integrating upselling features.
Sirvoy allows for some degree of customization which users find helpful in tailoring the system to their specific property needs. Yet, a few users wis... Sirvoy allows for some degree of customization which users find helpful in tailoring the system to their specific property needs. Yet, a few users wish for more flexibility in invoice customization and dynamic billing options.
Ranks higher for
Unique capabilities
What hoteliers love
The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements ar... The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements are highlighted as aiding faster task execution and enhancing staff capability, thus improving guest interactions.
Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. T... Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. The guidance provided by these individuals was deemed invaluable, particularly for system transition and setup.
Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns ove... Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns over the speed of addressing complex issues amidst rapid company growth.
Where hoteliers push back
While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack deta... While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack detail or are hard to manipulate, highlighting the need for customizable analytics solutions.
Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functi... Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functionality in room diary visibility and tasks scheduling to address specific management needs.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Sirvoy vs Stayntouch
Can Sirvoy replace Stayntouch?
It depends on your requirements. Sirvoy and Stayntouch share many core Property Management Systems features, but each has unique capabilities. Sirvoy offers 21 verified integration partners, while Stayntouch offers 188. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Sirvoy leads in ease of use at 4.7/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Sirvoy or Stayntouch offer a free plan?
Sirvoy: No. Stayntouch: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Sirvoy and Stayntouch?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Sirvoy has an HT Score of 86 and Stayntouch has 91. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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