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PT. Supranusa Sindata vs. RoomRaccoon PMS:
Which Is Right for You?
TLDR
We analyzed 209 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
PT. Supranusa Sindata shines .
RoomRaccoon shines in ease of use and customer support — especially for independent properties (4.1/5) , with exclusive features like Revenue management module and Payment processing.
How Does PT. Supranusa Sindata Compare to RoomRaccoon PMS?
Side-by-side ratings based on 209 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $1,000/mo |
| Verified Reviews | 0 | 209 |
What Are the Pros and Cons of PT. Supranusa Sindata vs RoomRaccoon PMS?
After analyzing 209 verified reviews, PT. Supranusa Sindata users most value its , while RoomRaccoon users highlight user interface and experience, all-in-one system, automated emails and documents. Click any theme to see what reviewers say.
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User Interface and Experience
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All-in-one System
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Automated Emails and Documents
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Service and Support
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Integration Limitations
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PT. Supranusa Sindata vs RoomRaccoon: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | — | #10 90 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #17 27 reviews |
| Large (75-199 rooms) ▾ | — | #14 7 reviews |
| X-Large (200+ rooms) | — | #19 0 reviews |
By Property Type
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| Boutique ▾ | — | #9 100 reviews |
| Luxury ▾ | — | #9 64 reviews |
| Branded / Chain ▾ | — | #14 29 reviews |
| Extended Stay ▾ | — | #7 28 reviews |
By Region
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| North America ▾ | — | #24 7 reviews |
| Europe ▾ | — | #5 123 reviews |
| Asia Pacific | — | #31 4 reviews |
| Middle East | — | #31 1 reviews |
The Decision
Choosing the right property management system (PMS) can determine how smoothly your hotel operates, impacts revenue, and enhances guest experiences. You’re evaluating PT. Supranusa Sindata and RoomRaccoon, two options vastly different in market presence and feature sets. While PT. Supranusa Sindata offers a long-established, Indonesia-focused solution, RoomRaccoon stands out with a high review count, recent positive feedback, and a broad international footprint. Which product truly fits your hotel's needs?
Is PT. Supranusa Sindata or RoomRaccoon Better for Hotels?
PT. Supranusa Sindata has been a key player in Indonesia for over 30 years, delivering enterprise-level solutions tailored mainly to local markets and larger hotel groups. Conversely, RoomRaccoon’s cloud-based platform emphasizes ease of use and quick deployment, primarily serving small and independent hotels globally. While PT. Supranusa Sindata offers comprehensive management tools, RoomRaccoon’s all-in-one system simplifies daily operations, but with a focus on smaller properties.
RoomRaccoon’s recent reviews—169 in the last six months—highlight ongoing product improvements, whereas PT. Supranusa Sindata has no recent reviews, making it difficult to assess current customer satisfaction. Are you prioritizing a system with active, recent user feedback? If so, RoomRaccoon’s recent reviews provide a clearer picture of its strengths and weaknesses.
RoomRaccoon vs PT. Supranusa Sindata: Which Should Your Hotel Choose?
If your hotel is a small to mid-sized independent property seeking an intuitive, cloud-based PMS with built-in booking engine, channel management, and automation, RoomRaccoon is the clear choice. Its users praise the platform for automating tasks, increasing direct bookings, and boosting revenue, especially through features like dynamic pricing and upselling.
In contrast, PT. Supranusa Sindata suits larger hotels or chains in Asia Pacific that require a fully integrated, multi-property management system with extensive POS and retail features. If your team needs a mature, on-premise or cloud solution with a long local track record and dedicated support, PT. Supranusa Sindata may be more aligned, despite the lack of recent user reviews.
Is PT. Supranusa Sindata or RoomRaccoon Easier to Use?
RoomRaccoon boasts a 4.74/5 ease of use rating based on 169 recent reviews, with many users calling it “extremely user-friendly” and noting how easy it is to learn and teach staff. Its intuitive interface simplifies daily tasks like bookings, check-ins, and reporting, supported by a well-designed onboarding process.
PT. Supranusa Sindata scores a zero in ease of use, as there are no recent reviews to gauge current usability. Historically, enterprise systems like PT. Supranusa Sindata tend to have steeper learning curves, requiring more extensive training and onboarding. Edge: RoomRaccoon.
Which Has Better Features: PT. Supranusa Sindata or RoomRaccoon?
RoomRaccoon offers 51 features, including a channel manager, revenue management, booking engine, payment processing, mobile app, guest CRM, automated night audit, and multi-currency support. These features are built into a single platform, which many hoteliers find simplifies management and enhances revenue opportunities.
PT. Supranusa Sindata provides no detailed feature count, but as an enterprise solution, it covers multi-property management, POS, banquet, conference, and retail systems. However, its feature set isn’t as tailored toward small properties or automation as RoomRaccoon.
Edge: RoomRaccoon.
Which Has Better Customer Support: PT. Supranusa Sindata or RoomRaccoon?
RoomRaccoon has a 4.53/5 customer support rating from recent reviews, with users appreciating responsiveness and helpfulness. Many praise the onboarding process, describing staff as “eager to help” and “quick to resolve issues,” although some mention occasional delays.
PT. Supranusa Sindata has no recent reviews or ratings, making it difficult to assess current support quality. Historically, enterprise providers like PT. Supranusa Sindata tend to offer dedicated support, but without recent feedback, RoomRaccoon’s support stands out as more reliable today. Edge: RoomRaccoon.
Which Has More Integrations: PT. Supranusa Sindata or RoomRaccoon?
RoomRaccoon connects with 88 verified partners, including popular systems like Sage, Revinate, and RateGain, along with 4 shared integrations. Its extensive marketplace offers diverse options for payment gateways, revenue tools, and marketing platforms, providing flexibility for small hotels seeking seamless tech stacks.
PT. Supranusa Sindata has only 7 verified partners, with 4 shared integrations, mainly focusing on local Indonesian systems. Its limited integration options restrict flexibility, especially for hotels looking to connect with newer or global tech solutions.
Edge: RoomRaccoon.
Which Do Hoteliers Rate Higher: PT. Supranusa Sindata or RoomRaccoon?
RoomRaccoon’s overall rating of 4.88/5 from 169 recent reviews indicates strong user satisfaction across small and boutique hotels worldwide. Hoteliers rave about its ease of use, automation, and revenue-boosting features.
PT. Supranusa Sindata, with no recent reviews and a 0/5 score, cannot be directly compared on user satisfaction. Given the recent positive feedback for RoomRaccoon, it clearly leads in customer perception today.
Edge: RoomRaccoon.
How Much Do PT. Supranusa Sindata and RoomRaccoon Cost?
PT. Supranusa Sindata does not publicly list pricing, which suggests a bespoke quote based on hotel size and needs. It generally involves a licensing fee, implementation, and ongoing support, typical for enterprise systems.
RoomRaccoon charges a base fee of $1,000 per month, with no additional implementation or setup fees, making its pricing transparent for small and midsize hotels. Its subscription model suits hotels seeking predictable costs and quick deployment.
What Type of Hotel Should Use PT. Supranusa Sindata?
- Hotels that operate in Asia Pacific and need multi-property management
- Large hotels or chains seeking an all-in-one enterprise system
- Properties requiring extensive POS, retail, and conference management
- Hotels with existing IT infrastructure that prefer on-premise or hybrid solutions
- Teams that prefer dedicated, possibly 24/7 support with tailored consulting
Not ideal if your hotel is small, independent, or prioritizes quick, cloud-based setup.
What Type of Hotel Should Use RoomRaccoon?
- Small and boutique hotels aiming for easy management of reservations and guest communications
- Independent operators seeking an all-in-one cloud platform
- Hotels focused on increasing direct bookings with integrated booking engine and channel manager
- Properties wanting to automate revenue management and upselling
- Teams that value user-friendly interfaces and rapid onboarding
- Hotels looking for a flexible system with numerous integrations and automations
Not ideal if your hotel requires highly specialized, enterprise-level features, or operates at a scale that demands complex multi-property tools.
RoomRaccoon vs PT. Supranusa Sindata: The Bottom Line for Hotels
The core difference lies in their target audience and feature depth. PT. Supranusa Sindata delivers a long-standing, comprehensive management solution for larger, often enterprise-level hotels primarily in Asia Pacific, but with no recent user feedback to confirm current satisfaction.
RoomRaccoon, meanwhile, provides a highly-rated, user-friendly, all-in-one cloud PMS tailored for small and independent hotels globally. Its recent reviews underscore its ease of use, extensive integrations, and revenue-boosting features, making it the stronger choice for most hoteliers today.
If your hotel is a small to midsize property looking for a quick-to-implement, highly rated system with active support and recent user feedback, go with RoomRaccoon. If your hotel is a large chain or operates in Indonesia or Asia Pacific with complex needs, PT. Supranusa Sindata might still be worth considering, though the lack of recent reviews is a concern.
In conclusion, for most hoteliers evaluating these two options today, RoomRaccoon stands out as the better choice, especially given its recent reviews, ease of use, and extensive features tailored for small properties. PT. Supranusa Sindata remains a significant player in its local markets but lacks the current customer feedback to inspire confidence for new customers.
How Much Do PT. Supranusa Sindata and RoomRaccoon PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | — | From $1,000/mo |
Which Features Does PT. Supranusa Sindata Have That RoomRaccoon PMS Doesn't (and Vice Versa)?
According to HTR's product database, PT. Supranusa Sindata and RoomRaccoon PMS share 0 features. Here are the key differences — features one has that the other lacks.
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| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Custom rates | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 39 more features differ between these products.
Real-World Results: PT. Supranusa Sindata vs RoomRaccoon by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
No published case study for this goal yet.
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
PT. Supranusa Sindata vs RoomRaccoon: The Bottom Line
What hoteliers love
Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, t... Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, there are suggestions for improvement, especially for mobile and tablet versions of the system to enhance usability further.
RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidat... RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidation helps streamline operations and eliminate the need for multiple software solutions. Many reviews highlight how this feature saves time and makes management easier.
Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Aut... Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Automated invoicing and pre/post-stay emails are frequently mentioned benefits. Users also commend the customization options for these automated functionalities.
Where hoteliers push back
While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomR... While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomRaccoon's support team. Long wait times for issue resolution, especially during critical operational periods, are common complaints.
Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs.... Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs. Users express their desire for more seamless integrations to avoid manual work and additional expenses.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About PT. Supranusa Sindata vs RoomRaccoon PMS
Can PT. Supranusa Sindata replace RoomRaccoon PMS?
It depends on your requirements. PT. Supranusa Sindata and RoomRaccoon PMS share many core Property Management Systems features, but each has unique capabilities. PT. Supranusa Sindata offers 7 verified integration partners, while RoomRaccoon PMS offers 88. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do PT. Supranusa Sindata or RoomRaccoon PMS offer a free plan?
PT. Supranusa Sindata: No. RoomRaccoon PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank PT. Supranusa Sindata and RoomRaccoon PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. PT. Supranusa Sindata has an HT Score of 0 and RoomRaccoon has 80. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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