Revinate vs. Service Metrics Group: Which is a Better Fit?

Ratings Summary

HT Score

Revinate (Surveys)

Service Metrics Group

unranked

Popularity

Revinate (Surveys)

146 verified reviews

Service Metrics Group

2 verified reviews

Likelihood to Recommend

Revinate (Surveys)

93%

Service Metrics Group

100%

Ease of Use

Revinate (Surveys)

4.7

Service Metrics Group

ROI

Revinate (Surveys)

4.5

Service Metrics Group

Implementation

Revinate (Surveys)

4.6

Service Metrics Group

Not enough data available

Customer Support

Revinate (Surveys)

4.6

Verified Customer Support

Service Metrics Group

Verified Customer Support

Certificate of Excellence

Revinate (Surveys)

Service Metrics Group

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Revinate (Surveys)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

Social review tracking

Service Metrics Group

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Revinate

vs.

Service Metrics Group

vs.

Take recommendations quiz

Customers

Top 3 Segments

Revinate (Surveys)

Resorts - 23%

Boutiques - 18%

Luxury Hotels - 14%

Service Metrics Group

Other - 50%

Boutiques - 50%

Resorts - 0%

Featured clients

Pricing

Pricing Benchmark

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Medium (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Revinate (Surveys)

Below Average

Service Metrics Group

Pricing Available By Request

Custom Price Quote

Revinate

vs.

Service Metrics Group

vs.

1-click quote request

What Customers Are Saying

Most Recent Review

Revinate (Surveys)

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from Pasay (Philippines)

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Most Positive Review

Revinate (Surveys)

Learning

Guest Services Supervisor

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Most Critical

Revinate (Surveys)

Great Control and management tool for guest reputation

Area GM

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

References

General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Revinate (Surveys)

Property Management Systems (40) Hotel Management Software (20) Booking Engine (14)

View all integrations (90)

Service Metrics Group

Service Metrics Group doesn't have any integrations

Recent Company Updates

Revinate (Surveys)

O’Callaghan Collection Selects Revinate

3 years ago

Revinate Achieves Hotel Tech Report Global Support Certification

3 years ago

Service Metrics Group

Service Metrics Group doesn’t have any recent articles