Stayntouch HMS vs. ThinkReservations All-in-1 HMS:
Which Is Right for You?

The Decision

Choosing the right hotel management software can drastically impact your operations, guest experience, and revenue. Stayntouch HMS and ThinkReservations All-in-1 HMS both aim to streamline your workflows, but they differ significantly in scale, features, and user feedback. Your decision hinges on whether you prioritize a system with extensive integrations and global reach or a more recent, highly-rated platform with strong user reviews.

Stayntouch offers a broad, enterprise-level solution with a vast network of partners, while ThinkReservations is more tailored for small to mid-sized properties with a focus on ease of use and high customer satisfaction. Which aligns better with your hotel's size, needs, and growth plans?

Is Stayntouch or ThinkReservations Better for Hotels?

Stayntouch is a cloud-based platform that consolidates reservations, front desk, housekeeping, and multi-property management within one mobile-first interface. ThinkReservations, on the other hand, combines property management, online booking, and channel management into an all-in-one system designed for simplicity and speed.

Stayntouch's strength lies in its extensive integrations—199 verified partners—including channel managers, payment providers, and guest engagement tools—making it ideal for larger or multi-property hotels seeking a connected ecosystem. ThinkReservations has fewer integrations (16 verified partners) but offers a robust feature set, especially for small hotels and independent operators.

Stayntouch’s user reviews are scarce, and its overall rating is unranked, making it difficult to assess satisfaction. Conversely, ThinkReservations boasts over 300 recent reviews with a 4.88/5 rating, highlighting high satisfaction and recent positive feedback. Are you willing to rely on a platform with limited recent reviews and no visible rating?

Stayntouch vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel needs a scalable, enterprise-grade management system with broad integration capabilities, Stayntouch is the right pick. Its mobile PMS and multi-property management tools are ideal if you operate multiple locations or require extensive third-party integrations.

If your hotel is a small to mid-sized property prioritizing ease of use, quick onboarding, and strong customer support, ThinkReservations is the better option. Its high review scores, features like upselling, revenue management, and a user-friendly interface suit properties focused on growth and guest satisfaction with less complexity.

For properties seeking a high-tech, connected infrastructure, Stayntouch’s extensive partner network is invaluable. Conversely, if your team values simplicity, quick implementation, and proven user satisfaction, ThinkReservations will serve you better.

Is Stayntouch or ThinkReservations Easier to Use?

Stayntouch's interface is designed for large-scale operations, integrating numerous modules but receiving limited recent reviews on ease of use. Its onboarding process and staff adoption are less documented, and some users note complexity due to its broad feature set.

ThinkReservations scores a 4.81/5 for ease of use, with recent reviews praising its intuitive interface, simple navigation, and fast onboarding. Users describe it as "very easy to learn," with a support team that is "easy to work with and very accessible."

Edge: ThinkReservations.

Which Has Better Features: Stayntouch or ThinkReservations?

Stayntouch offers core features like reservations, guest profiles, and reporting, but has no unique features highlighted in the data. ThinkReservations, however, provides 43 features including a channel manager, booking engine, POS, guest messaging, real-time updates, revenue management, and online check-in.

ThinkReservations also supports digital registration, automated reminders, shift planning, and integrated payment terminals—features not listed for Stayntouch. Its comprehensive feature roster makes it well-suited for properties aiming to automate and expand their offerings.

Edge: ThinkReservations.

Which Has Better Customer Support: Stayntouch or ThinkReservations?

Stayntouch's support ratings are unavailable, and reviews do not mention its customer service, leaving some uncertainty around responsiveness. ThinkReservations maintains a 4.79/5 support rating, with many reviews lauding friendly, knowledgeable, and accessible support staff.

Recent reviews highlight support as a standout feature, with users saying, "The support team is very responsive and helpful," and "Their customer service made onboarding smooth." Given the recent and high ratings, ThinkReservations currently offers superior support.

Edge: ThinkReservations.

Which Has More Integrations: Stayntouch or ThinkReservations?

Stayntouch has 199 verified partners, including global brands and industry-specific tools, with 8 shared partners with ThinkReservations. Its extensive network covers channel managers, payment providers, and guest engagement systems.

ThinkReservations has 16 verified partners, including major OTAs and payment systems like Airbnb, Expedia, Stripe, and Triptease. Despite fewer integrations, the quality and relevance for small hotels are strong.

Stayntouch’s broader integration portfolio favors larger properties with complex needs. For ease of use and quick setup, ThinkReservations’s more targeted integrations are sufficient.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: Stayntouch or ThinkReservations?

ThinkReservations's recent reviews (over 300 in the last 6 months) yield an average rating of 4.88/5, with a 97% likelihood to recommend. Hoteliers across segments—particularly small and boutique hotels—appreciate its ease of use and support, with comments like "it saved us so much time" and "it’s like adding another employee."

Stayntouch's limited recent reviews mean its rating remains unranked, and without current user feedback, its reputation is harder to gauge. Its reviews, if available, tend to be from larger, enterprise clients.

Given the volume and recency of ThinkReservations reviews, it clearly has higher ratings among hoteliers.

Edge: ThinkReservations.

How Much Do Stayntouch and ThinkReservations Cost?

Stayntouch does not publicly list its pricing, suggesting customized quotes—likely reflecting its enterprise target market. ThinkReservations charges a flat fee of $1,100 per month, with no implementation or setup fees.

This predictable pricing makes ThinkReservations accessible for small to mid-sized hotels, while Stayntouch’s custom quote approach suits larger operations with complex needs.

What Type of Hotel Should Use Stayntouch?

• Hotels with multiple properties seeking centralized management.
• Large independent hotels or resort groups needing extensive integrations.
• Hotels aiming to automate complex workflows across departments.
• Properties requiring multi-currency and multi-lingual support for international guests.
• Hotels wanting a scalable platform with broad partnership options.

Not ideal if your hotel is small, budget-constrained, or prefers a lightweight, straightforward system.

What Type of Hotel Should Use ThinkReservations?

• Small hotels, inns, B&Bs, and boutique properties.
• Independents looking for a simple, fast-to-implement system.
• Hotels focusing on upselling, revenue management, and guest engagement.
• Properties that rely heavily on OTAs and want seamless online booking.
• Teams that prioritize support, ease of use, and quick onboarding.

Not ideal if your hotel needs extensive integrations, global reach, or complex multi-property management.

The Bottom Line for Hotels

Stayntouch is a comprehensive, enterprise-level solution designed for large, multi-property hotels and resorts. Its extensive integrations and scalable features make it suitable for complex operations but may overwhelm small teams.

ThinkReservations excels at serving small to mid-sized properties with its highly-rated, user-friendly platform. Its focus on ease of use, support, and automation helps independent hotels grow efficiently.

If your hotel operates at a larger scale or plans expansion, Stayntouch’s broad integration network and management tools will serve you best. For smaller properties seeking simplicity, quick deployment, and high satisfaction, ThinkReservations is the clearer choice.

In conclusion, choose Stayntouch if your hotel needs enterprise-level management and extensive integrations. Opt for ThinkReservations if you want a highly-rated, easy-to-use system tailored for independent and small hotels focused on growth and guest experience.