Stayntouch HMS vs. ThinkReservations All-in-1 HMS:
Which Is Right for You?

Name: ThinkReservations All-in-1 HMS
Rating: 4.9 (353 reviews)

Updated August 15, 2026 · 353 verified reviews analyzed

Stayntouch

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0.0 (0 reviews) · 199 integrations

ThinkReservations

Visit Profile

4.9 (353 reviews) · 16 integrations

TLDR

We analyzed 353 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:

Stayntouch shines .

ThinkReservations shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Housekeeping module and Guest Messaging.

See the full breakdown below ↓

How Does Stayntouch HMS Compare to ThinkReservations All-in-1 HMS?

Side-by-side ratings based on 353 verified hotelier reviews on HTR.

	Stayntouch	ThinkReservations
HTScore	0	86
Likelihood to Recommend	0%	97%
Ease of Use	0.0/5	4.8/5
Customer Support	0.0/5	4.8/5
Value for Money	0.0/5	4.7/5

Starting Price	Contact sales	From $1,100/mo
Verified Reviews	0	353

What Are the Pros and Cons of Stayntouch HMS vs ThinkReservations All-in-1 HMS?

After analyzing 353 verified reviews, Stayntouch users most value its , while ThinkReservations users highlight technical support limitations, user-friendly interface, guest communication. Click any theme to see what reviewers say.

Stayntouch	ThinkReservations
Pros
	+ Technical Support Limitations ▾ A few reviews suggested limitations in technical support, specifically mentioning non-24/7 availability and response delays. Users occasionally felt improvements could be made in this area for quicker resolutions.
	+ User-Friendly Interface ▾ The interface is intuitive and easy to navigate for staff and customers. This transparency ensures a smooth booking process and simplifies management tasks, benefiting tech and non-tech-savvy users alike.
	+ Guest Communication ▾ The platform supports automated messaging, customizable email templates, and guest reviews post-stay, enhancing guest engagement and satisfaction. It effectively facilitates pre, during, and post-visit communication.
	+ Customization Options ▾ The software provides extensive customization options, enabling properties to tailor communication, reports, and management processes. This customization enhances the user experience and aligns closely with specific business needs.
Cons
	− Calendar Functionality ▾ The calendar functionality, although strong, was noted to lack continuous scrolling capabilities, sometimes complicating long-term planning and requiring date input for navigation.

Stayntouch vs ThinkReservations: Rankings by Hotel Segment

How each product ranks among Hotel Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment	Stayntouch	ThinkReservations
Small (10-24 rooms) ▾	—	#4 129 reviews
Stayntouch No segment summary available. ThinkReservations Small hotels say that ThinkReservations's Hotel Management Software ranks highly in verified HotelTechReport reviews for its user-friendly interface, responsive customer service, and efficient booking process. These strengths allow small hotels to streamline operations and enhance guest satisfaction effectively.
Mid-Size (25-74 rooms) ▾	—	#5 15 reviews
Stayntouch No segment summary available. ThinkReservations Mid-sized hotels say that ThinkReservations's Hotel Management Software is rated highly due to its user-friendly interface and responsive support, as highlighted in verified HotelTechReport reviews. Mid-sized hotels value features like real-time availability, ease of use, and robust reporting capabilities.
Large (75-199 rooms)	—	#2 3 reviews
X-Large (200+ rooms)	—	#1 1 reviews

By Property Type

Segment	Stayntouch	ThinkReservations
Boutique ▾	—	#4 92 reviews
Stayntouch No segment summary available. ThinkReservations Boutique hotels say that ThinkReservations' Hotel Management Software excels in user-friendliness and customization, crucial for managing unique properties. Verified HotelTechReport reviews highlight its responsive customer support and ability to seamlessly handle direct and OTA bookings, aiding boutique operations.
Luxury ▾	—	#5 72 reviews
Stayntouch No segment summary available. ThinkReservations Luxury hotels say that ThinkReservations' Hotel Management Software is ranked highly due to its intuitive interface, comprehensive reporting, and responsive customer service as highlighted in verified HotelTechReport reviews. These features align well with the operational needs of luxury properties.
Branded / Chain ▾	—	#4 22 reviews
Stayntouch No segment summary available. ThinkReservations Branded hotels say that ThinkReservations' Hotel Management Software ranks highly due to its ease of use, strong customer support, and intuitive interface. Verified HotelTechReport reviews highlight these strengths, emphasizing their importance for efficiently managing reservations and enhancing guest experiences at Branded properties.
Extended Stay ▾	—	#9 8 reviews
Stayntouch No segment summary available. ThinkReservations Extended-Stay-Serviced-Apartments hotels say that ThinkReservations's Hotel Management Software is highly rated in verified HotelTechReport reviews for its ease of use, comprehensive functionality, and exceptional customer support, addressing unique needs for long-term and serviced apartment operations efficiently.

By Region

Segment	Stayntouch	ThinkReservations
North America ▾	—	#1 332 reviews
Stayntouch No segment summary available. ThinkReservations Na hotels say that ThinkReservations' Hotel Management Software, as per verified HotelTechReport reviews, is valued for its ease of use, robust customer support, and seamless OTA integration. Hotels in Na find these features essential for streamlining operations, effectively managing reservations, and ensuring guest satisfaction.
Europe	—	#36 2 reviews
Asia Pacific	—	#24 0 reviews
Middle East	—	#20 0 reviews

How Much Do Stayntouch HMS and ThinkReservations All-in-1 HMS Cost?

Hotel Management Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

	Stayntouch	ThinkReservations
Starting Price	—	From $1,100/mo

Feature Comparison: Stayntouch HMS vs ThinkReservations All-in-1 HMS

These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.

Feature	Stayntouch	ThinkReservations
▾ Accounting & Finance	0%	86%
Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests
▾ Marketing & Ecommerce	0%	73%
Native Email Marketing
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)
Native Email Marketing
Guest profiles
Guest CRM
▾ Administration & Configuration	0%	100%
Multi-lingual
Multi-currency
Centralized user & role management
▾ Customer Management	0%	67%
Native Email Marketing
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging
▾ Front Office	0%	72%
Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)
Mobile App
Calendar view
Task Management
Automated reminders
Guest profiles
Tablet/Kiosk Check-in
Payment Requests
Centralized Messaging
Automated Space Optimization
▾ Groups Management	0%	50%
Group functionality
Automated Space Optimization
▾ Guest Experience	0%	60%
Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner
Digital Registration
Guest App
Online Check-in
Online Checkout
Guest Messaging
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in
▾ Housekeeping	0%	56%
Housekeeping module
Automated Space Optimization
Housekeeping Mobile App
Real-Time Status Updates
Automated Assignments
Real Time Reporting
Shift Planning
Employee Messaging
Online Checkout
▾ Payments	0%	84%
Multi-currency
Gift Vouchers
Payment Requests
Direct billing
Automated reminders
Integrated Payment Terminal & Card Reader
▾ Reservations Management	0%	67%
Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart
Rate Management
Automated Space Optimization
Automated Assignments
Rules Based Room Assignments
Transactional Emails (booking, folios, etc)
▾ Revenue Management	0%	88%
Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing
▾ Taxes & Compliance	0%	75%
PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration
▾ Support & Training	0%	100%
Online 24/7 support
▾ Food & Beverage	0%	100%
Point of Sale

Real-World Results: Stayntouch vs ThinkReservations by Business Goal

We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.

Increase Revenue & Reduce Costs

Stayntouch

No published case study for this goal yet.

Blue Tang Inn Mid-Size

+ Blue Tang Inn was able to significantly increase its bottom line after implementing ThinkReservations, with 52% year on year increase during Q1.

+ The property capitalized on upsell opportunities, offering a wide variety of activities (snorkeling, scuba diving, sailing, fishing) as well as F&B packages. Upsell revenue increased 80% in Q1 2023 vs the previous year

+ Blue Tang Inn management was pleased to see the property booked more nights in Q1 2023, at a significant higher rate while the market maintained the previous year's numbers.

"I became aware of ThinkReservations at a trade show in the US, and I could see right away that it would help Blue Tang Inn streamline our operations, increase our booking and upsel..."

Kristin Fisher

Sales and Marketing Director

Increase Operational Efficiency

Stayntouch

No published case study for this goal yet.

Yara Palm Springs Small

+ 17.3% of revenue in 2024 came from items and packages, growing their revenue without additional capital investments.

+ Yara Palm Springs consistently has 62% of their bookings through their direct channels, saving thousands of dollars that would otherwise go to OTA commisions.

+ Yara Palm Springs has automated their guest journey and made it easy for guests to enjoy a personalized stay through technology, making it easier for the owners to operate their propertyremotely. "Living in another city from my hotel, working remotely on my hotel, being a mother, trying to have a social life...ThinkReservations makes it so I can still do all those things and be a hotel operator from wherever I am" said Kate.

"ThinkReservations Digital Registration has streamlined our check in process, making my job so much easier. Being able to ask guests for their ID and credit card ahead of time, agre..."

Kate Reid Nashawaty

Founder

Improve Guest Experience

Stayntouch

No published case study for this goal yet.

Inn on Main Small

+ Increased Repeat Guests - The inn has seen a notable rise in repeat bookings, including guests who have stayed over 20 times since implementing ThinkReservations.

+ Boosted Upsell Revenue - Upselling opportunities through the booking engine have resulted in a 15% increase in additional revenue from services like late check-ins and special packages.

+ Improved Efficiency - Administrative tasks have been reduced by 30%, allowing staff to dedicate more time to creating memorable guest experiences.

"We try to take care of all the needs of our guests so that they have an experience rather than just a stay"

Chris Kennedy

Co-Owner

Stayntouch vs ThinkReservations: The Bottom Line

Stayntouch

0.0/5 from 0 reviews

0.0/5 ease of use 0.0/5 support 199 integrations

Visit Profile

ThinkReservations

4.9/5 from 353 reviews

What hoteliers love

Technical Support Limitations 100% positive

A few reviews suggested limitations in technical support, specifically mentioning non-24/7 availability and response delays. Users occasionally felt i... A few reviews suggested limitations in technical support, specifically mentioning non-24/7 availability and response delays. Users occasionally felt improvements could be made in this area for quicker resolutions.

User-Friendly Interface 100% positive

The interface is intuitive and easy to navigate for staff and customers. This transparency ensures a smooth booking process and simplifies management... The interface is intuitive and easy to navigate for staff and customers. This transparency ensures a smooth booking process and simplifies management tasks, benefiting tech and non-tech-savvy users alike.

Guest Communication 77% positive

The platform supports automated messaging, customizable email templates, and guest reviews post-stay, enhancing guest engagement and satisfaction. It... The platform supports automated messaging, customizable email templates, and guest reviews post-stay, enhancing guest engagement and satisfaction. It effectively facilitates pre, during, and post-visit communication.

Where hoteliers push back

Calendar Functionality 40% negative

The calendar functionality, although strong, was noted to lack continuous scrolling capabilities, sometimes complicating long-term planning and requir... The calendar functionality, although strong, was noted to lack continuous scrolling capabilities, sometimes complicating long-term planning and requiring date input for navigation.

Unique capabilities

Channel Manager Property Management System Booking Engine Point of Sale Group Booking Engine

4.8/5 ease of use 4.8/5 support 16 integrations

Visit Profile

Where the ratings diverge most

Overall Rating ThinkReservations 4.9 vs 0.0 (+4.9)

Ease of Use ThinkReservations 4.8 vs 0.0 (+4.8)

Customer Support ThinkReservations 4.8 vs 0.0 (+4.8)

Value for Money ThinkReservations 4.7 vs 0.0 (+4.7)

Onboarding ThinkReservations 4.7 vs 0.0 (+4.7)

Frequently Asked Questions About Stayntouch HMS vs ThinkReservations All-in-1 HMS

Can Stayntouch HMS replace ThinkReservations All-in-1 HMS?

It depends on your requirements. Stayntouch HMS and ThinkReservations All-in-1 HMS share many core Hotel Management Software features, but each has unique capabilities. Stayntouch HMS offers 199 verified integration partners, while ThinkReservations All-in-1 HMS offers 16. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. ThinkReservations All-in-1 HMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do Stayntouch HMS or ThinkReservations All-in-1 HMS offer a free plan?

Stayntouch HMS: No. ThinkReservations All-in-1 HMS: No. Neither product currently offers a free tier. Most Hotel Management Software vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank Stayntouch HMS and ThinkReservations All-in-1 HMS?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Stayntouch has an HT Score of 0 and ThinkReservations has 86. Here is how the score is calculated.

Criteria Group	Weight	What It Measures
Customer Ratings & Reviews		How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.
Partner Ecosystem		How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.
Customer Centricity		How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.
Reach, Staying Power & Resources		How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →