RMS vs. Sirvoy:
Which Is Right for You?

Is RMS by RMS or Sirvoy by Sirvoy Better for Hotels?

RMS and Sirvoy target different hotel operational needs despite both being property management systems. RMS excels in complex, multi-property environments and outdoor or serviced apartment accommodations with its wide feature set including integrated channel management, revenue management, and extensive reporting. Sirvoy fits small to medium independent hotels, B&Bs, and hostels focusing on ease of use and affordability with essential booking, channel management, and guest communication features.

Both systems solve hotel reservation, channel management, and daily operations challenges by centralizing bookings, syncing availability, and simplifying front desk workflows. RMS’s 326 reviews vs. Sirvoy’s 157 show a broader historical footprint for RMS, but Sirvoy’s recent review volume (61 in the last 6 months) vastly outpaces RMS’s 7, indicating more active current user engagement.

RMS by RMS vs Sirvoy by Sirvoy: Which Should Your Hotel Choose?

If you run a multi-property operation or manage a resort, serviced apartment, or RV park requiring complex inventory and revenue management, choose RMS based on its 32 unique hotel-oriented features and 118 verified integrations that support scale and operational depth. RMS’s case studies show it enables Lafayette Hotels to onboard new properties in 9 days and Roomzzz to automate 40% of payments, underscoring its fit for medium to large portfolios.

If your property is a 10-50 room boutique hotel, B&B, or hostel in need of an easy-to-use, affordable PMS with strong front desk and channel management capabilities, Sirvoy suits you better. Its 4.8 overall rating across 157 reviews, including 61 recent ones, reflects consistent satisfaction. Sirvoy’s drag-and-drop tape chart and 30-day free trial support fast adoption and low risk for small teams without complex reporting or revenue management needs.

For luxury hotels or branded properties, data is thinner; RMS has more presence but with moderate ratings (4.2/5 across 60 luxury hotel reviews). Sirvoy’s fewer luxury hotel reviews (18) rate it higher (4.8/5), but sample size is limited. Both platforms serve motels well, with RMS having a larger user base and Sirvoy rating a perfect 5/5 from nine motel reviews, though numbers are small.

Is RMS by RMS or Sirvoy by Sirvoy Easier to Use?

Sirvoy leads in ease of use with a 4.6/5 rating over RMS’s 4.3/5, alongside higher onboarding scores (4.6 vs. 4.1). Reviewers frequently cite Sirvoy’s intuitive interface and straightforward setup, noting it reduces training time and daily friction. One Sirvoy user praised its simplicity and excellent support for first-time PMS users.

RMS is praised for managing complex workflows but has a steeper learning curve. Some users find rate entry tedious and guest refund processes non-intuitive, which can slow front desk staff unfamiliar with its depth. However, its scalability and feature richness justify the complexity for larger operations.

Edge: Sirvoy.

Which Has Better Features: RMS by RMS or Sirvoy by Sirvoy?

RMS offers 32 hotel-relevant features not found in Sirvoy, including integrated CRS, revenue management module, guest CRM, ancillary revenue tracking, automated night audit, multi-currency support, native email marketing, digital registration, and a mobile guest app. These features change operations by enabling multi-property management, revenue optimization, guest engagement, and comprehensive back-office automation.

Sirvoy’s single unique feature is a drag-and-drop tape chart, which simplifies visual reservation management for small properties and helps front desk staff quickly adjust bookings.

Since RMS includes integrated channel management and POS, it eliminates the need for multiple systems, unlike Sirvoy whose channel manager is more basic and relies on fewer integrations.

Edge: RMS.

Which Has Better Customer Support: RMS by RMS or Sirvoy by Sirvoy?

Sirvoy scores 4.9/5 in customer support, significantly above RMS’s 4.5/5, with onboarding scores mirroring this gap. Reviewers highlight Sirvoy’s fast, knowledgeable, and responsive support, often available 24/7, which helps resolve issues promptly and supports learning.

RMS’s support is generally praised for expertise and patience, with specific praise for agents like Sonya and Makiko. However, some users report slow responses from account managers and occasional outdated help documentation. The sharp drop in RMS’s recent review count may indicate changes in support responsiveness or product updates affecting user experience.

Edge: Sirvoy.

Which Has More Integrations: RMS by RMS or Sirvoy by Sirvoy?

RMS has 118 verified integrations, nearly six times Sirvoy’s 21. Shared partners include major names like SiteMinder, TrustYou, Tripadvisor, and Cendyn, crucial for distribution and reputation management. RMS’s unique integrations include STR, Sage, HiJiffy, and Event Temple, which support revenue benchmarking, accounting, guest messaging, and event management—vital for larger or diverse properties.

Sirvoy’s unique integrations focus on small hotel operational tools like Bookboost, RevControl, Oaky by Plusgrade, and HelloShift, which enhance upselling, revenue control, guest engagement, and staff communication but may lack the breadth needed for complex operations.

Edge: RMS.

Which Do Hoteliers Rate Higher: RMS by RMS or Sirvoy by Sirvoy?

Sirvoy has a higher overall rating of 4.8/5 across 157 reviews versus RMS’s 4.2/5 across 326. Sirvoy’s 61 recent reviews maintain a stable 4.8, while RMS’s 7 recent reviews are insufficient for a reliable current rating and represent a 54% drop in review volume compared to prior periods, signaling potential recent challenges.

Segment ratings confirm Sirvoy’s advantage in small hotel segments: Bed & Breakfast & Inns rate Sirvoy 4.7/5 over RMS’s 4.3/5 (70 vs. 94 reviews); Boutique Hotels rate Sirvoy 4.7/5 versus RMS at 4.2/5; Hostels rate Sirvoy 4.9/5, RMS lacks sufficient reviews here.

RMS performs better in RV Parks & Campgrounds and Vacation Rentals with ratings at 4.4/5, but Sirvoy’s sample is smaller and ratings slightly lower (4.5/5 and 4.8/5 respectively). Motels rate Sirvoy a perfect 5/5 but with only 9 reviews, while RMS has 83 reviews at 4.2/5.

Edge: Sirvoy.

How Much Do RMS by RMS and Sirvoy by Sirvoy Cost?

RMS charges a base price of $800 with no freemium, no monthly flat or per-room pricing, and no implementation fee disclosed. RMS does not offer a free trial, which may increase buyer risk and requires contact for detailed pricing or custom quotes.

Sirvoy’s base price is $200, with no freemium or monthly flat/per-room pricing and no implementation fee. Importantly, Sirvoy offers a 30-day free trial, enabling hotels to test the system before committing, reducing adoption risk.

The significant price gap favors Sirvoy for budget-conscious small properties, while RMS’s pricing likely scales with larger operations and additional modules.

What Type of Hotel Should Use RMS by RMS?

• Hotels that manage multiple properties or diverse inventory types needing centralized, scalable PMS workflows.
• Resorts, serviced apartments, RV parks, and holiday parks requiring complex trust accounting and ancillary revenue tracking.
• Teams needing advanced revenue management, integrated CRS, and channel management tightly connected to the PMS.
• Properties seeking robust reporting and analytics with customizable dashboards for operational and financial decision-making.
• Hotels prioritizing a cloud-native platform with mobile device support, digital registration, and guest engagement tools.

Not ideal if:

• Your property is a small hotel or B&B that needs very simple setup and minimal complexity.
• You require a low-cost solution with a straightforward onboarding process and minimal training.
• You want a PMS with a dedicated mobile app for front desk staff or guest self-service.
• Your team prefers a drag-and-drop tape chart interface for booking visualization.

What Type of Hotel Should Use Sirvoy by Sirvoy?

• Small to medium hotels, B&Bs, inns, and hostels with straightforward operations and fewer complex revenue management needs.
• Properties valuing ease of use and quick onboarding, often with limited technical staff or first-time PMS users.
• Hotels seeking an affordable PMS with essential features like channel management, booking engine, and guest messaging.
• Teams that benefit from responsive, 24/7 customer support and regular product updates based on user feedback.
• Properties that need a basic but reliable channel manager integrated with major OTAs and GDS.

Not ideal if:

• You operate multi-property portfolios or require advanced revenue management and comprehensive reporting.
• Your property demands extensive integrations with third-party accounting, benchmarking, or guest engagement platforms.
• You require advanced features like automated night audits, loyalty programs, or mobile guest apps.
• You need sophisticated pricing controls, packages, and upselling tools integrated directly into the PMS.

RMS by RMS vs Sirvoy by Sirvoy: The Bottom Line for Hotels

RMS and Sirvoy diverge primarily in scale and complexity. RMS targets medium to large properties and multi-property groups with a vast feature set that supports complex operations, extensive integrations, and advanced revenue management. Sirvoy targets small to medium independent hotels and similar accommodations with a focus on simplicity, affordability, and ease of use.

Choose RMS when your property requires end-to-end integration across reservations, channel management, revenue optimization, and back-office workflows. RMS enables rapid onboarding of multiple properties, supports specialized markets like RV parks, and offers 118 verified integrations adding operational depth. Its comprehensive reporting and guest engagement modules provide operational control essential for larger teams.

Choose Sirvoy if your hotel is smaller, values a gentle learning curve, and needs reliable core PMS functions without the complexity or cost of larger systems. Sirvoy’s drag-and-drop tape chart simplifies front desk operations, and its superior customer support ratings reflect quick issue resolution and user-friendly onboarding. A 30-day free trial and lower price reduce risk for independent operators.

Note that RMS’s recent review activity has dropped sharply by 54%, with only 7 reviews in the last 6 months versus an average of 15.3 over prior periods. This may indicate emerging challenges with product updates or support. Sirvoy’s 61 recent reviews maintain a steady high rating of 4.8/5, signaling strong current user satisfaction.