Little Hotelier vs. roommaster HMS:
Which Is Right for You?

Is Little Hotelier or roommaster Better for Hotels?

Little Hotelier and roommaster HMS serve distinctly different hotel segments despite both being comprehensive property management systems. Little Hotelier is tailored for small properties such as boutique hotels, bed and breakfasts, vacation rentals, and inns, with 1924 verified reviews averaging 4.6/5 and recent ratings rising to 4.8/5. It focuses on simplifying reservations, channel management, and direct bookings with a mobile-friendly interface. roommaster, by contrast, targets mid-sized to larger properties, including resorts and motels, with 165 reviews averaging 4.4/5 and recent ratings at 4.6/5. It offers deeper operational modules like POS, revenue management, and group booking engines more suited to complex hotel environments.

Both products solve the core problem of integrating reservations, front desk tasks, and channel management to reduce manual errors and optimize occupancy. Little Hotelier excels in simplifying daily operations for small teams with limited tech resources, while roommaster aims to centralize multiple departments and support data-driven management in larger or multi-property hotels.

Little Hotelier vs roommaster: Which Should Your Hotel Choose?

If you operate a small independent hotel, bed and breakfast, boutique property, or vacation rental with a lean staff and rely on direct bookings and OTA channels, Little Hotelier’s 1924 reviews averaging 4.6/5 overall and 4.8/5 in the last six months indicate strong satisfaction with its ease of use, mobile app, and streamlined workflows. It fits properties that prioritize simple onboarding and remote management, supported by its 700-employee company’s commitment to hospitality-focused support.

If you manage a mid-sized resort, motel, or larger branded hotel with a need for extensive operational modules like POS, housekeeping, group booking, and revenue management, roommaster is more appropriate despite its smaller review base of 165 and overall rating of 4.4/5. Its 40 unique features support complex workflows, and it integrates well with large-scale hotel systems. However, expect a longer setup period and need for stronger internal administration, as reviews cite onboarding challenges and interface complexity.

Data on extended stay and serviced apartments is limited for both (123 reviews for Little Hotelier; 16 for roommaster), so neither stands out definitively there. For boutique hotels, Little Hotelier’s 4.6/5 across 571 reviews beats roommaster’s 4.4/5 from 62 reviews, supporting Little Hotelier’s fit for small upscale properties. For resorts, roommaster’s 4.4/5 (76 reviews) trails Little Hotelier’s 4.6/5 (585 reviews), but roommaster’s deeper feature set may better serve resorts with complex operations despite slightly lower satisfaction.

Is Little Hotelier or roommaster Easier to Use?

Little Hotelier rates higher in ease of use and onboarding, scoring 4.6/5 and 4.5/5 respectively across 1924 reviews, with reviewers highlighting its straightforward workflows for non-technical staff and quick learning curves. The mobile app and simplified reservation management allow front desk staff to operate efficiently even with minimal training.

roommaster’s ease of use and onboarding ratings stand at 4.3/5 and 4.2/5 from 165 reviews, where users often report slower interfaces, more complex menus, and a steeper initial learning curve that can hinder adoption among less tech-savvy teams. Some reviewers mention outdated UI elements and longer training periods.

Reviewers describe Little Hotelier as better suited for small teams that need intuitive and quick-to-learn software, while roommaster requires more administrative expertise. Edge: Little Hotelier.

Which Has Better Features: Little Hotelier or roommaster?

roommaster offers 40 unique hotel-specific features beyond the 29 shared with Little Hotelier. These include Point of Sale, Group Booking Engine, Gift Vouchers, Guest Feedback Management, Spa & Wellness modules, comprehensive Channel Manager, Revenue Management module, Payment Processing, Housekeeping module, Direct Billing, and 270+ reports. These features support complex operations, multi-department coordination, and financial management typical of larger hotels.

Little Hotelier’s 3 unique features are Multi-lingual support, a Mobile App, and Centralized Messaging. The mobile app allows managers to oversee operations remotely, which is crucial for small properties relying on flexible staff deployment. Centralized messaging streamlines guest communications from reservation data, reducing manual follow-up.

roommaster’s extensive modules change operational workflows significantly: POS integration reduces manual charges, Group Booking Engine simplifies block bookings, and Revenue Management enables data-driven pricing. Little Hotelier’s mobile management and messaging improve staff responsiveness and guest experience in small, lean teams.

Edge: roommaster.

Which Has Better Customer Support: Little Hotelier or roommaster?

Little Hotelier scores 4.6/5 for customer support and 4.5/5 for onboarding across 1924 reviews, with many praising knowledgeable, hospitality-trained agents who provide fast, patient, and effective help. Reviewers say strong human support reduces stress, especially during setup and troubleshooting. Negative comments focus on occasional delays or limited weekend availability.

roommaster’s support scores are 4.3/5 and 4.2/5 from 165 reviews. Users report helpful and patient support agents but note long wait times—up to 40 minutes—for live assistance during busy periods. Some reviewers express frustration with slow callbacks and inconsistent communication.

Little Hotelier’s larger support team and hospitality expertise provide more reliable assistance for small property operators needing quick resolutions. Edge: Little Hotelier.

Which Has More Integrations: Little Hotelier or roommaster?

Little Hotelier has 72 verified integrations, including 18 shared with roommaster’s 60 verified partners. Both connect to common partners like SiteMinder, Revinate, TrustYou, and HelloShift, covering essential OTA channel managers, reputation management, and housekeeping tools.

Unique to Little Hotelier are integrations with Bookboost, RevControl, RateBoard GmbH, Zingle, Oaky by Plusgrade, and Welcome Pickups, which support dynamic pricing, guest engagement, and ancillary services — valuable for small properties aiming to maximize direct bookings and guest communication.

roommaster’s unique integrations include Sage accounting, Inntopia, M3 revenue management, SHR Group, Otelier, Whistle, Vertical Booking, and Triptease, focusing on financial systems, sophisticated distribution, upselling, and advanced pricing channels favored by larger hotels with complex ecosystems.

For small, budget-conscious hotels, Little Hotelier offers broader guest engagement and pricing tools. For larger or multi-property hotels requiring ERP and revenue management integration, roommaster’s partners are more suitable.

Edge: Little Hotelier.

Which Do Hoteliers Rate Higher: Little Hotelier or roommaster?

Little Hotelier’s overall rating is 4.6/5 from 1924 reviews, with 172 recent reviews maintaining or improving to 4.8/5. roommaster has a 4.4/5 average from 165 reviews, with recent ratings slightly higher at 4.6/5 from 16 reviews, indicating modest recent improvements.

Segment ratings favor Little Hotelier for small to medium hotels: Bed & Breakfast & Inns rate it 4.6/5 across 665 reviews versus roommaster’s 4.4/5 (61 reviews). Boutique hotels rate Little Hotelier at 4.6/5 (571 reviews), higher than roommaster’s 4.4/5 (62 reviews). Resorts rate Little Hotelier 4.6/5 (585 reviews) and roommaster 4.4/5 (76 reviews). For motels, roommaster scores slightly higher at 4.5/5 (22 reviews) compared to Little Hotelier’s 4.4/5 (110 reviews), reflecting roommaster’s fit for mid-sized, more operationally complex properties.

Large hotel segments have sparse data, limiting conclusions. Both products maintain strong likelihood-to-recommend scores (Little Hotelier 93%, roommaster 89%).

Edge: Even.

How Much Do Little Hotelier and roommaster Cost?

Little Hotelier’s base price is $400.00, while roommaster’s is $500. Neither offers freemium or monthly flat fees; pricing details beyond base price require vendor inquiry. Little Hotelier includes a free 30-day trial; roommaster does not offer a trial.

The lower entry cost and trial availability make Little Hotelier more accessible for small properties evaluating software, while roommaster’s higher base price reflects its broader feature set and enterprise focus.

What Type of Hotel Should Use Little Hotelier?

• Hotels that are small to medium-sized with 1-50 rooms focusing on boutique, bed and breakfast, or vacation rental operations (supported by 1924 reviews with 4.6/5 overall rating).
• Teams needing mobile access to manage bookings and rates remotely via a dedicated app.
• Properties prioritizing direct booking growth with built-in channel management, pricing insights, and commission-free booking engines.
• Operators who value hospitality-experienced support staff for onboarding and ongoing assistance.
• Hotels requiring a straightforward, easy-to-learn system with minimal setup time.

Not ideal if:

• You need comprehensive modules for POS, group bookings, or spa and wellness management.
• Your property requires advanced revenue management and financial reporting beyond basic analytics.
• You operate a large resort or multi-property hotel with complex operational workflows.

What Type of Hotel Should Use roommaster?

• Mid-sized to large hotels or resorts needing deep operational control with modules like POS, housekeeping, group functionality, and direct billing.
• Properties requiring extensive reporting and revenue management, supported by over 270 built-in reports.
• Hotels with the administrative resources to handle longer onboarding and system configuration.
• Multi-property groups seeking centralized user and role management across locations.
• Properties integrating with advanced financial and distribution systems like Sage and M3.

Not ideal if:

• Your staff prefers intuitive, fast interfaces with minimal training overhead.
• You require extensive mobile management capabilities.
• You run a small property with limited budgets for setup and software complexity.

Little Hotelier vs roommaster: The Bottom Line for Hotels

Little Hotelier and roommaster diverge sharply in their target markets and operational depth. Little Hotelier focuses on small properties, offering a unified, mobile-friendly platform with streamlined workflows and hospitality-trained support that helps reduce manual work and grow direct bookings. roommaster targets larger properties with a broader feature set that includes POS, group booking, housekeeping, and a robust reporting suite, supporting complex operations and multi-department coordination.

Choose Little Hotelier if you operate a small independent property, bed and breakfast, or boutique hotel that needs an easy-to-use, cloud-based PMS with integrated channel management, mobile app access, and dedicated hospitality support. Its 1924 reviews averaging 4.6/5 with an upward trend in recent months confirm strong operator satisfaction and rapid onboarding.

Opt for roommaster if your property demands a comprehensive operational system with advanced features like revenue management, group booking engines, and extensive reporting, and if you have the internal resources to manage longer implementation and user training. Its 40 unique hotel-specific features and integrations cater to mid-to-large scale hotels and resorts despite a smaller review volume and slightly lower ease of use ratings.