roommaster HMS vs. Visual Matrix PMS:
Which Is Right for You?

Users most often praise Roommaster's support team for being patient, knowledgeable, and effective at resolving issues quickly, especially during urgen... Users most often praise Roommaster's support team for being patient, knowledgeable, and effective at resolving issues quickly, especially during urgent operational problems. However, many reviews also note long hold times, slow callbacks, or difficulty reaching a live person, especially during busy periods or outages. Read more Read less

Many users describe Roommaster as easy to use, user-friendly, and relatively simple once set up. At the same time, some mention the interface can feel... Many users describe Roommaster as easy to use, user-friendly, and relatively simple once set up. At the same time, some mention the interface can feel outdated, slow, or not intuitive, which affects staff adoption and day-to-day efficiency. Read more Read less

Reviewers frequently say Roommaster makes reservations, check-in, check-out, walk-ins, room moves, and related front desk tasks easier and more straig... Reviewers frequently say Roommaster makes reservations, check-in, check-out, walk-ins, room moves, and related front desk tasks easier and more straightforward. Many describe it as helping reduce errors and speed up daily operations, especially for properties that want a simple, dependable PMS workflow. Read more Read less

Users appreciate the flexibility of Roommaster's cloud access, including the ability to work remotely and manage the property from anywhere. However,... Users appreciate the flexibility of Roommaster's cloud access, including the ability to work remotely and manage the property from anywhere. However, they also report freezes, instability, downtime during updates, and concerns about what happens when the cloud system goes down. Read more Read less

A major theme is how Roommaster connects to booking engines, OTAs, and other systems, which helps hotels keep inventory and bookings synced. But users... A major theme is how Roommaster connects to booking engines, OTAs, and other systems, which helps hotels keep inventory and bookings synced. But users also report lag-related double bookings, compatibility limitations, and a desire for stronger integrations with POS and other hotel tools. Read more Read less

Users most often praise Visual Matrix for fast, courteous, and knowledgeable support that resolves problems quickly, often through chat or remote assi... Users most often praise Visual Matrix for fast, courteous, and knowledgeable support that resolves problems quickly, often through chat or remote assistance. Many say this reduces operational downtime and helps managers and front desk staff get unstuck during busy shifts. Read more Read less

Reviewers frequently mention that Visual Matrix is easy for new employees to learn, with onboarding support and training resources that help staff bec... Reviewers frequently mention that Visual Matrix is easy for new employees to learn, with onboarding support and training resources that help staff become productive quickly. The VM University and knowledge base are seen as especially useful for reducing ramp-up time and supporting ongoing learning. Read more Read less

Users value the idea of better room-status and housekeeping coordination, but some say the current workflow is limited or awkward. Requests include ea... Users value the idea of better room-status and housekeeping coordination, but some say the current workflow is limited or awkward. Requests include easier access to room rack status, better out-of-order controls for future dates, and real-time updates for housekeeping and maintenance tasks. Read more Read less

Users commonly say the system is functional but can feel cumbersome because key tasks require too much clicking and menu navigation. Several want a mo... Users commonly say the system is functional but can feel cumbersome because key tasks require too much clicking and menu navigation. Several want a more intuitive layout, fixed navigation, and easier access to commonly used screens and reports. Read more Read less

A smaller but important set of reviews highlights operational risk around night audit, credit card batching, pin pad communication, and settlement err... A smaller but important set of reviews highlights operational risk around night audit, credit card batching, pin pad communication, and settlement errors. These issues can create billing confusion, possible double-charge concerns, and extra work for staff to reconcile payments. Read more Read less