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roommaster PMS vs. Softstar:
Which Is Right for You?
TLDR
We analyzed 100 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
roommaster shines in ease of use and customer support — especially for brand properties (5.0/5) , with exclusive features like Revenue management module and Payment processing.
Softstar shines .
How Does roommaster PMS Compare to Softstar?
Side-by-side ratings based on 100 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | From $500/mo | Contact sales |
| Verified Reviews | 100 | 0 |
What Are the Pros and Cons of roommaster PMS vs Softstar?
After analyzing 100 verified reviews, roommaster users most value its customer support, reservation management, centralized data management, while Softstar users highlight . Click any theme to see what reviewers say.
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Customer Support
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Reservation Management
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Centralized Data Management
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Cloud and Mobile Access
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Report Generation
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User Interface Experience
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Group Booking Capabilities
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roommaster vs Softstar: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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Softstar |
|---|---|---|
| Small (10-24 rooms) ▾ | #30 26 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #13 54 reviews | — |
| Large (75-199 rooms) | #31 3 reviews | — |
| X-Large (200+ rooms) | #32 1 reviews | — |
By Property Type
| Segment |
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Softstar |
|---|---|---|
| Boutique ▾ | #22 35 reviews | — |
| Luxury ▾ | #34 8 reviews | — |
| Branded / Chain ▾ | #24 15 reviews | — |
| Extended Stay ▾ | #27 6 reviews | — |
By Region
| Segment |
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Softstar |
|---|---|---|
| North America ▾ | #10 62 reviews | — |
| Europe ▾ | #29 11 reviews | — |
| Middle East | #27 0 reviews | — |
The Decision
Choosing the right property management system is critical for your hotel’s operational success. RoomMaster PMS by RoomMaster is a well-established solution with a considerable user base and recent positive reviews, while Softstar by Softstar appears to lack user feedback and reviews altogether. Both aim to streamline property operations, but they diverge significantly in features, market presence, and support. How do you determine which platform aligns best with your needs?
Is RoomMaster or Softstar Better for Hotels?
RoomMaster and Softstar serve different hotel management needs, with RoomMaster focusing on property management for hotels and larger hospitality operations, and Softstar primarily targeting rental property managers with a focus on automation and tenant management. While RoomMaster offers a comprehensive suite of features such as channel management, revenue tools, and integrated POS, Softstar’s core strengths lie in automating rental and maintenance workflows powered by AI. Given the lack of user reviews for Softstar, RoomMaster’s established reputation and recent 17 reviews in the past six months make it the more reliable choice. Do you need a proven hotel-centric PMS or a flexible rental property solution?
RoomMaster vs Softstar: Which Should Your Hotel Choose?
If your hotel needs a robust, hotel-specific PMS with extensive integrations, real-time reporting, and features like online check-in, guest profiles, and revenue management, RoomMaster is the clear winner. It caters well to boutique, resort, and city hotels seeking operational control, with a proven track record evidenced by over 80 reviews and a 4.33/5 overall rating. Conversely, if your property management focus is on rental properties, tenant tracking, and maintenance automation, Softstar’s AI-driven workflow might be more suitable—though its lack of reviews makes assessment difficult.
Is RoomMaster or Softstar Easier to Use?
RoomMaster scores a 4.22/5 for ease of use, according to user reviews, with many praising its intuitive interface and straightforward onboarding process. Customers mention that the system is easy to get up and running and that staff training is quick, which is vital for smooth adoption. Since Softstar has no publicly available review data, we cannot compare ease of use directly. Based on this, edge: RoomMaster.
Which Has Better Features: RoomMaster or Softstar?
RoomMaster offers over 60 features exclusive to its platform, including channel management, revenue and pricing modules, integrated POS, online booking, guest messaging, and automated reporting. These features directly support hotel operations, guest engagement, and financial management. Softstar’s features focus more on automation, tenant management, and AI insights, but lack the detailed hotel-centric tools provided by RoomMaster. Given the feature count and hotel-specific functionality, edge: RoomMaster.
Which Has Better Customer Support: RoomMaster or Softstar?
RoomMaster maintains a customer support rating of 4.25/5, with reviewers appreciating quick responses and reliable assistance, though some note inconsistencies. Its recent reviews praise prompt help with issues and effective training. Since Softstar has no available support ratings or reviews, we cannot compare support quality directly. Based on available data, edge: RoomMaster.
Which Has More Integrations: RoomMaster or Softstar?
RoomMaster boasts 56 verified partners, including major channel managers and booking platforms like Sage, Volo, and GuestCentric. These integrations facilitate seamless operation across the hospitality ecosystem. Softstar offers no verified integrations, limiting its connectivity options. Therefore, edge: RoomMaster.
Which Do Hoteliers Rate Higher: RoomMaster or Softstar?
RoomMaster’s recent reviews show an overall customer rating of 4.33/5, with 83 total reviews and a 91% likelihood to recommend. Hoteliers across various segments, especially boutique and resort properties, value its operational controls and support. Softstar has no user reviews or ratings, making it impossible to gauge user sentiment. Thus, edge: RoomMaster.
How Much Do RoomMaster and Softstar Cost?
RoomMaster’s pricing starts at $500 per month, with no free tier or trial information provided. Its pricing model is straightforward but may be a significant investment for smaller properties. Softstar’s pricing is not publicly available, making direct comparison impossible. If budget considerations are critical, roommaster’s transparent fee structure provides clarity, but Softstar’s unknown costs could be a barrier.
What Type of Hotel Should Use RoomMaster?
- Hotels seeking comprehensive property management including reservations, front desk, housekeeping, and financials.
- Boutique hotels aiming for operational control with integrated guest profiles and communication tools.
- Resorts and city-center hotels needing real-time reports and multi-property oversight.
- Teams that want cloud access and mobile management capabilities.
- Not ideal if: your hotel is a small bed & breakfast with minimal operational complexity, or if you prefer a rental-focused platform with tenant management features.
What Type of Hotel Should Use Softstar?
- Property managers overseeing multiple rental units, apartments, or maintenance-heavy operations.
- Businesses aiming to automate tenant tracking, maintenance, and financial reporting with AI insights.
- Teams that value AI-driven recommendations for pricing and maintenance priorities.
- Not ideal if: your hotel needs detailed hotel-centric features like online booking engines, channel management, or guest engagement tools.
RoomMaster vs Softstar: The Bottom Line for Hotels
RoomMaster provides a proven, feature-rich platform designed explicitly for hotel management, with recent reviews confirming its reliability and comprehensive capabilities. It offers a broad set of integrations and strong support, making it suitable for boutique, resort, and larger hotels looking for operational control. Its more limited focus and lack of reviews make Softstar less suitable for hotel-specific needs.
If your hotel requires a trusted PMS with extensive hotel features, proven customer support, and recent positive reviews, RoomMaster is the clear choice. It excels in delivering operational efficiency and real-time insights that can directly impact your bottom line.
Conversely, if your property management needs lean toward rental automation and tenant management with AI-driven operations, and you can evaluate Softstar’s capabilities directly, it might fit. But with no available reviews or detailed feature list for Softstar, it is difficult to recommend confidently.
In summary, for hotels seeking a dependable, well-reviewed PMS, RoomMaster is the better option. Its extensive features, integrations, and recent positive feedback make it the safer, more strategic investment.
How Much Do roommaster PMS and Softstar Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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Softstar | |
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| Starting Price | From $500/mo | — |
Which Features Does roommaster PMS Have That Softstar Doesn't (and Vice Versa)?
According to HTR's product database, roommaster PMS and Softstar share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
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Softstar |
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| Booking Engine | ||
| Channel Manager | ||
| EPoS | ||
| Housekeeping module | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 48 more features differ between these products.
Real-World Results: roommaster vs Softstar by Business Goal
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"From my point of view as an asset manager that has the responsibility to tell the owners about their investment, roommaster gives me all that information. It's easy to report and e..."
No published case study for this goal yet.
"We’re an independent hotel surrounded by giants, but roomMaster gave us the tools we needed to stand tall alongside them."
No published case study for this goal yet.
roommaster vs Softstar: The Bottom Line
What hoteliers love
While some users experience excellent customer support, others find inconsistencies. They suggest that improvements in support agent expertise and und... While some users experience excellent customer support, others find inconsistencies. They suggest that improvements in support agent expertise and understanding of user issues are needed for a more satisfying experience.
Reservation handling is noted as a strong point, with users finding RoomMaster user-friendly and effective for managing reservations, including group... Reservation handling is noted as a strong point, with users finding RoomMaster user-friendly and effective for managing reservations, including group bookings. However, some see room for improvement, particularly in handling rooming lists and group check-ins.
RoomMaster's shift from disjointed manual methods to centralized data management is highly praised for reducing errors and improving the reliability o... RoomMaster's shift from disjointed manual methods to centralized data management is highly praised for reducing errors and improving the reliability of hotel operations. Users appreciate having all reservations, guest information, and financial data in one secure platform, enhancing workflow efficiency.
Where hoteliers push back
RoomMaster's report generation, while helpful, is identified as an area needing improvement. Users demand more efficiency and effectiveness in creatin... RoomMaster's report generation, while helpful, is identified as an area needing improvement. Users demand more efficiency and effectiveness in creating and exporting reports, suggesting that enhancements could streamline analysis tasks.
Some users note the need for improvements in user experience, particularly emphasizing the need to eliminate repetitive tasks like frequent logins, wh... Some users note the need for improvements in user experience, particularly emphasizing the need to eliminate repetitive tasks like frequent logins, which can affect the seamlessness of using the software for daily tasks.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About roommaster PMS vs Softstar
Can roommaster PMS replace Softstar?
It depends on your requirements. roommaster PMS and Softstar share many core Property Management Systems features, but each has unique capabilities. roommaster PMS offers 56 verified integration partners, while Softstar offers 0. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. roommaster PMS leads in ease of use at 4.1/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do roommaster PMS or Softstar offer a free plan?
roommaster PMS: No. Softstar: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank roommaster PMS and Softstar?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. roommaster has an HT Score of 83 and Softstar has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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