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RoomRaccoon PMS vs. Soraso:
Which Is Right for You?
TLDR
We analyzed 209 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
RoomRaccoon shines in ease of use and customer support — especially for independent properties (4.1/5) , with exclusive features like Revenue management module and Payment processing.
Smart Finder shines .
How Does RoomRaccoon PMS Compare to Soraso?
Side-by-side ratings based on 209 verified hotelier reviews on HTR.
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| Starting Price | From $1,000/mo | Contact sales |
| Verified Reviews | 209 | 0 |
What Are the Pros and Cons of RoomRaccoon PMS vs Soraso?
After analyzing 209 verified reviews, RoomRaccoon users most value its user interface and experience, all-in-one system, automated emails and documents, while Smart Finder users highlight . Click any theme to see what reviewers say.
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User Interface and Experience
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All-in-one System
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Automated Emails and Documents
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Service and Support
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Integration Limitations
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System Bugs and Stability Issues
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RoomRaccoon vs Smart Finder: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #10 90 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #17 27 reviews | — |
| Large (75-199 rooms) ▾ | #14 7 reviews | — |
| X-Large (200+ rooms) | #19 0 reviews | — |
By Property Type
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| Boutique ▾ | #9 100 reviews | — |
| Luxury ▾ | #9 64 reviews | — |
| Branded / Chain ▾ | #14 29 reviews | — |
| Extended Stay ▾ | #7 28 reviews | — |
By Region
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| North America ▾ | #24 7 reviews | — |
| Europe ▾ | #5 123 reviews | — |
| Asia Pacific | #31 4 reviews | — |
| Middle East | #31 1 reviews | — |
The Decision
Choosing the right property management system (PMS) can transform your hotel's operations, guest experience, and revenue. Both RoomRaccoon and Smart Finder aim to streamline your workflows, but they diverge significantly in maturity, features, and market presence. Your decision hinges on the scale of your hotel, your integration needs, and the level of support you expect.
RoomRaccoon, with its extensive review base, recent positive feedback, and broad feature set, clearly stands as the more established and reliable option. Smart Finder, lacking reviews and market presence, offers little evidence of robustness or customer satisfaction. Is your hotel ready for a proven, feature-rich PMS?
Is RoomRaccoon or Smart Finder Better for Hotels?
RoomRaccoon, established in 2017, is a comprehensive cloud-based PMS designed primarily for small to medium-sized independent hotels. It offers an integrated platform combining a channel manager, booking engine, and revenue management tools, aiming to reduce operational complexity and boost revenue. Conversely, Smart Finder, founded in 1997, has minimal online presence, no reviews, and a limited feature set, making it difficult to assess its suitability or reliability.
While RoomRaccoon has a proven track record with over 160 verified reviews and a recent surge of five reviews in the last six months, Smart Finder's lack of reviews suggests a less tested product. Given the absence of user feedback, it's uncertain whether Smart Finder can match RoomRaccoon’s performance or support.
Are you comfortable relying on a solution with no publicly available reviews or recent customer feedback?
RoomRaccoon vs Smart Finder: Which Should Your Hotel Choose?
If your hotel needs an all-in-one solution that simplifies daily operations, automates guest communications, and enhances revenue through dynamic pricing, RoomRaccoon is the clear choice. Its extensive feature suite—including channel management, booking engine, payments, and guest CRM—tailors well to independent hotels seeking efficiency and growth.
On the other hand, if your hotel requires a minimal or niche system with limited or unspecified features, and you’re willing to accept the risk of limited support and uncertain performance, Smart Finder might seem appealing. However, without substantial reviews or proven functionality, it's safer to prioritize a platform with track record and proven success, such as RoomRaccoon.
In summary, for hotels prioritizing reliability, proven capabilities, and a substantial user base, RoomRaccoon is the recommended platform.
Is RoomRaccoon or Smart Finder Easier to Use?
RoomRaccoon’s user experience is highly rated, with a 4.74/5 ease of use score based on 169 reviews, and recent feedback emphasizes its intuitive interface and straightforward onboarding. Users frequently mention that their staff find it easy to learn, with some noting that the system’s design reduces training time significantly.
Smart Finder, lacking any reviews or detailed information, offers no data on ease of use. Without user feedback, we cannot reliably assess how simple or complex it might be for your team to adopt.
Edge: RoomRaccoon.
Which Has Better Features: RoomRaccoon or Smart Finder?
RoomRaccoon boasts a rich feature set with 51 unique capabilities, including a channel manager, revenue management, booking engine, automated night audit, guest CRM, and integrations with payment terminals and ID scanners. Its features cater to comprehensive hotel management and revenue optimization, with real-time reporting and multi-lingual support.
Smart Finder reportedly offers no features publicly, and no unique functionalities are documented. Without a detailed feature list or user reviews, it's impossible to compare the two on features. Based on available data, RoomRaccoon’s extensive capabilities clearly give it the edge.
Edge: RoomRaccoon.
Which Has Better Customer Support: RoomRaccoon or Smart Finder?
RoomRaccoon’s support staff receives a 4.53/5 rating from 169 reviews, with many users praising their responsiveness and helpfulness. Comments from hoteliers highlight quick issue resolution and attentive onboarding, which are critical for smooth daily operations.
Smart Finder’s lack of reviews or support ratings means we cannot evaluate its support quality. Given the importance of reliable support in PMS selection, RoomRaccoon’s established reputation makes it the safer choice.
Edge: RoomRaccoon.
Which Has More Integrations: RoomRaccoon or Smart Finder?
RoomRaccoon integrates with 88 verified partners, including popular solutions like Sage, RevControl, and Paxxio, providing extensive connectivity with payment, marketing, and other hospitality tools. These integrations facilitate seamless workflows and reduce manual entry.
Smart Finder, with only 2 verified partners (including IDeaS and Hoteliers.Guru), offers far fewer integrations, limiting flexibility and operational efficiency. For most hotels, especially those seeking a connected tech stack, RoomRaccoon’s broad integration network is a significant advantage.
Edge: RoomRaccoon.
Which Do Hoteliers Rate Higher: RoomRaccoon or Smart Finder?
RoomRaccoon’s 169 reviews with an overall rating of 4.88/5 and recent positive feedback confirm high user satisfaction. Hoteliers consistently praise its usability, automation, and revenue tools, with a 94% likelihood to recommend and a recent 9.09/10 NPS score.
Smart Finder’s lack of reviews makes it impossible to gauge user sentiment. Without customer ratings or feedback, we must rely on proven performance, which favors RoomRaccoon.
Edge: RoomRaccoon.
How Much Do RoomRaccoon and Smart Finder Cost?
RoomRaccoon charges a monthly flat fee of $1,000, with no free tier, trial, or implementation fee. Pricing appears straightforward, though it is geared toward small and medium-sized hotels with the budget for an all-in-one platform.
Pricing details for Smart Finder are unavailable, and without this information, assessing value or affordability is impossible. Given RoomRaccoon’s transparent pricing and proven value, it remains the more reliable choice.
What Type of Hotel Should Use RoomRaccoon?
- Hotels that want an all-in-one PMS, channel management, and booking engine platform.
- Independent hotels and small operators seeking automation and revenue growth.
- Hotels aiming to reduce manual tasks like invoicing, guest communication, and reporting.
- Hotels that value integrations with popular payment and marketing tools.
- Teams looking for proven, user-friendly software with recent positive reviews.
Not ideal if your hotel is a large chain needing enterprise-level, highly customizable solutions or complex integrations outside of RoomRaccoon’s offerings.
What Type of Hotel Should Use Smart Finder?
- Small hotels or guesthouses willing to risk limited features and support.
- Hotels seeking a minimal or niche system without extensive integration needs.
- Teams that do not prioritize robust reviews or proven support.
- Hotels preferring a solution from a vendor with a long history but lacking public validation.
- Hotels that are comfortable working with an untested or less transparent platform.
Not ideal if you need a scalable, fully supported system with proven customer satisfaction.
RoomRaccoon vs Smart Finder: The Bottom Line for Hotels
RoomRaccoon, with its extensive features, large review base, and recent high ratings, stands out as the most reliable and comprehensive PMS for small to medium-sized hotels. Its proven track record in automating operations, increasing revenue, and supporting integrations makes it the logical choice for hoteliers seeking stability and growth.
Smart Finder, lacking reviews and detailed features, offers no evidence of performance or support quality. Without user validation, it’s a risky option for any hotel looking for a dependable PMS.
If your hotel values proven performance, a broad feature set, and strong customer support, RoomRaccoon is the clear winner. For hotels willing to accept uncertainty and minimal features, Smart Finder might be considered, but it’s not advisable given the available data.
How Much Do RoomRaccoon PMS and Soraso Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $1,000/mo | — |
Which Features Does RoomRaccoon PMS Have That Soraso Doesn't (and Vice Versa)?
According to HTR's product database, RoomRaccoon PMS and Soraso share 0 features. Here are the key differences — features one has that the other lacks.
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| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Custom rates | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 39 more features differ between these products.
Real-World Results: RoomRaccoon vs Smart Finder by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
No published case study for this goal yet.
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
No published case study for this goal yet.
RoomRaccoon vs Smart Finder: The Bottom Line
What hoteliers love
Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, t... Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, there are suggestions for improvement, especially for mobile and tablet versions of the system to enhance usability further.
RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidat... RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidation helps streamline operations and eliminate the need for multiple software solutions. Many reviews highlight how this feature saves time and makes management easier.
Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Aut... Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Automated invoicing and pre/post-stay emails are frequently mentioned benefits. Users also commend the customization options for these automated functionalities.
Where hoteliers push back
While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomR... While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomRaccoon's support team. Long wait times for issue resolution, especially during critical operational periods, are common complaints.
Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs.... Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs. Users express their desire for more seamless integrations to avoid manual work and additional expenses.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About RoomRaccoon PMS vs Soraso
Can RoomRaccoon PMS replace Soraso?
It depends on your requirements. RoomRaccoon PMS and Soraso share many core Property Management Systems features, but each has unique capabilities. RoomRaccoon PMS offers 88 verified integration partners, while Soraso offers 2. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do RoomRaccoon PMS or Soraso offer a free plan?
RoomRaccoon PMS: No. Soraso: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank RoomRaccoon PMS and Soraso?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. RoomRaccoon has an HT Score of 80 and Smart Finder has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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