RoomRaccoon PMS vs. xenus hotelsoftware:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is critical for your hotel’s efficiency, guest experience, and revenue growth. Both RoomRaccoon PMS and xenus hotelsoftware aim to streamline operations, but they diverge significantly in their market presence, features, and user feedback. While xenus offers a broad suite of tools, RoomRaccoon’s more recent reviews and larger user base showcase a proven track record for independent hotels. Which one aligns best with your hotel’s specific needs?

Is RoomRaccoon or xenus hotelsoftware Better for Hotels?

RoomRaccoon stands out as the more established platform, with 169 reviews and a recent review count of 5 in the last six months, indicating active customer engagement. Conversely, xenus has no reviews in the last six months and a review count of zero, making its current performance and user satisfaction less transparent. Both systems aim to automate routine tasks, but RoomRaccoon emphasizes a user-friendly, all-in-one solution tailored for small to medium-sized hotels.

Where they truly diverge is in their regional presence and integration capabilities. RoomRaccoon operates in Europe, Africa, and North America across 25 countries, with over 88 verified partners, while xenus appears less globally active with just four verified partners. Do you prefer a platform with proven international reach and a robust partner network? If so, RoomRaccoon’s recent feedback underscores its reliability for independent operators seeking to optimize operations without complexity.

RoomRaccoon vs xenus hotelsoftware: Which Should Your Hotel Choose?

If your hotel needs an intuitive, all-in-one property management platform that combines reservation management, channel connections, and revenue tools, RoomRaccoon is the clear choice. Its extensive feature set—including a booking engine, channel manager, automated guest communications, and revenue management—caters well to small and boutique hotels that prioritize simplicity and automation.

On the other hand, if your hotel requires a highly customizable system with extensive room for manual management, or if you operate in a region where xenus has a stronger local presence, then xenus might appeal—though its lack of recent reviews limits confidence. For independent hotels seeking proven, recent user satisfaction, RoomRaccoon’s higher review count and recent activity give it a decisive edge.

Is RoomRaccoon or xenus hotelsoftware Easier to Use?

Based on available ratings, RoomRaccoon scores 4.74 out of 5 for ease of use, with many reviewers praising its intuitive interface that simplifies daily operations. Users mention that its onboarding process is smooth, and staff can adapt quickly, reducing training time.

In contrast, xenus has no recent reviews or publicly available ratings, leaving its user experience unverified. Given its smaller team and less transparent feedback, it’s difficult to assess how user-friendly xenus is in practice.

Edge: RoomRaccoon.

Which Has Better Features: RoomRaccoon or xenus hotelsoftware?

RoomRaccoon offers 51 unique features, including a channel manager, revenue management, booking engine, integrated payments, housekeepings modules, guest CRM, and automated night audits. These features enable small hotels to manage reservations, optimize revenue, and automate guest communications without needing additional systems.

xenus provides reservation management, billing, guest check-ins, check-outs, and housekeeping tools as part of its platform, but it lacks the extensive feature set seen in RoomRaccoon. With no detailed feature count available for xenus, it’s clear that RoomRaccoon’s comprehensive suite offers a broader operational toolkit.

Edge: RoomRaccoon.

Which Has Better Customer Support: RoomRaccoon or xenus hotelsoftware?

RoomRaccoon maintains a customer support rating of 4.53 out of 5, with recent reviews highlighting helpful support agents who resolve issues quickly and effectively. Reviewers like “the support team is eager to help and ensures smooth operation,” reflecting a high level of responsiveness.

Since xenus has no recent reviews or publicly available feedback, evaluating its support quality isn’t possible. Its small team (10 employees) might limit support responsiveness, especially compared to RoomRaccoon’s demonstrated commitment.

Edge: RoomRaccoon.

Which Has More Integrations: RoomRaccoon or xenus hotelsoftware?

RoomRaccoon boasts 88 verified partner integrations, including major OTAs, payment solutions, and marketing tools, making it highly adaptable to various tech stacks. This extensive network allows your hotel to connect preferred systems with ease, reducing manual work and integration headaches.

xenus, on the other hand, has only four verified partners, focusing on basic reservation and billing integrations. If your hotel relies on multiple systems, RoomRaccoon’s broader integration landscape offers significant operational flexibility.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: RoomRaccoon or xenus hotelsoftware?

RoomRaccoon’s recent reviews show an overall rating of 4.88/5, with 94% likelihood to recommend, especially among boutique and independent hotels. Users praise its ease of use, automation, and ability to increase direct bookings, with hotels like Buff and Fellow increasing RevPAR by 60%.

xenus lacks recent reviews and doesn’t provide ratings, making it impossible to gauge user satisfaction. Given the active feedback for RoomRaccoon, it’s clearly the better-rated option in today’s market.

Edge: RoomRaccoon.

How Much Do RoomRaccoon and xenus hotelsoftware Cost?

RoomRaccoon charges a flat monthly fee of $1,000, with no additional implementation or setup fees, offering predictable budgeting. Pricing details for xenus are unavailable; without transparency, assessing value is challenging.

If your hotel seeks a straightforward, predictable cost structure, RoomRaccoon’s transparent pricing makes it easier to evaluate ROI. The lack of pricing details for xenus suggests it may require direct contact for quotes, which could complicate budgeting.

What Type of Hotel Should Use RoomRaccoon?

• Hotels that operate independently or small boutique hotels seeking an all-in-one management system.
• Teams that prioritize automation of reservations, guest communications, and revenue management.
• Hotels aiming to increase direct bookings and reduce reliance on OTAs.
• Properties looking for a cloud-based, intuitive platform with proven support.

Not ideal if your hotel:

• Is a large property requiring a highly customized, enterprise-level system.
• Operates in regions where RoomRaccoon has limited presence.
• Needs deep integrations with complex property-specific solutions.

What Type of Hotel Should Use xenus hotelsoftware?

• Hotels with a preference for highly customizable or region-specific solutions.
• Small properties looking for straightforward reservation and billing management.
• Hotels that prioritize manual control over automation.
• Properties seeking a simple, centralized system with minimal integrations.

Not ideal if your hotel:

• Needs extensive automation and dynamic revenue tools.
• Operates across multiple countries where xenus has minimal presence.
• Demands a robust partner network or active user community.

RoomRaccoon vs xenus hotelsoftware: The Bottom Line for Hotels

RoomRaccoon offers a comprehensive, easy-to-use PMS with a proven track record, especially suitable for small-to-medium independent hotels. Its feature-rich platform, extensive integrations, and active customer base make it the stronger choice for hotels looking to streamline operations and boost revenue in today’s competitive landscape.

xenus may appeal to hotels with specific regional needs or simpler management requirements, but its lack of recent reviews and limited integrations create uncertainty. For hotels that want a reliable, well-supported system with recent user feedback, RoomRaccoon’s current momentum makes it the clear leader.

If your hotel values proven performance, active support, and a feature-rich platform, choose RoomRaccoon. If you’re seeking a basic, customizable solution with minimal automation, xenus might suffice—but beware of limited recent feedback.