RMS vs. Semper:
Which Is Right for You?

Is RMS by RMS or Semper by Semper Better for Hotels?

RMS by RMS and Semper by Semper diverge primarily in scale and complexity of operations they support. RMS is designed to serve a broad spectrum of accommodations, including multi-property groups, resorts, and specialty outdoor accommodations, with over 6,000 businesses globally. It excels at handling complex operations like trust accounting, multi-property management, and deep reporting. Semper targets hotels with multiple revenue centers—such as restaurants, bars, and events—focusing on integrating front office with back-of-house functions in one platform. It is favored by a smaller but dedicated user base of about 1,500 properties, mostly in Africa, Europe, and Oceania.

Both products solve the core problem of unifying hotel operations—reservations, guest management, and reporting—while automating workflows and improving guest engagement. RMS emphasizes scalability and operational depth for diverse property types, while Semper concentrates on streamlining multi-department revenue management and stock control. This distinction shapes their suitability for different hotel profiles.

RMS by RMS vs Semper by Semper: Which Should Your Hotel Choose?

If your hotel is part of a multi-property group or operates a resort, serviced apartment, or campground, RMS stands out with 326 reviews averaging 4.2 overall and a user base proven in complex environments. Its features like integrated CRS, pricing intelligence, and robust reporting fit properties requiring scalable, configurable workflows. Data shows RMS supports rapid onboarding—in one case, 26 properties went live in 9 days—and strong direct booking tools, critical for larger or multi-site operations.

Conversely, if you run a mid-sized hotel with multiple revenue centers such as restaurants, bars, and event spaces, especially in Africa, Europe, or Oceania, Semper’s 57 reviews averaging 4.7 overall indicate high customer satisfaction. Its feature set includes direct billing, integrated POS, group functionality, and detailed stock control, which align with properties needing tight integration across departments. Semper’s support receives exceptional praise, and the system is noted for ease of use and quick staff training.

For small independent hotels or boutique properties, both systems have strengths but limited segment-specific data for Semper (only 5 reviews for city center hotels). RMS’s broader review base in boutique and city center hotels (106 and 55 reviews respectively) suggests more reliable performance data for those segments. However, Semper’s high scores in similar segments recommend it when multi-revenue integration outweighs scale.

Is RMS by RMS or Semper by Semper Easier to Use?

Semper scores higher on ease of use (4.5/5) and onboarding (4.5/5) compared to RMS’s 4.3 and 4.1 respectively, based on 57 Semper reviews and 326 RMS reviews. Semper users consistently report a straightforward interface with simplified workflows, enabling new employees to learn quickly, supported by responsive training and helpdesk staff like Bea and Zizipho. RMS users note that while the system is powerful, some tasks such as entering rates and refunding guests require more steps and training, reflecting its greater complexity.

Although RMS’s larger feature set may slow adoption, reviewers frequently praise the helpfulness and patience of support personnel during onboarding. The drop in RMS’s review volume in the last six months (down 54% from prior averages) means recent ease-of-use experiences may be less documented. Semper’s current user feedback underlines consistent staff adoption and positive training experiences.

Edge: Semper.

Which Has Better Features: RMS by RMS or Semper by Semper?

RMS offers 17 unique features including an integrated CRS, guest CRM, multi-lingual support, housekeeping, group booking engine, pricing intelligence, guest feedback management, and a spa & wellness module. These features facilitate complex inventory management, personalized guest interactions, and operational automation valuable to multi-property and specialty accommodations.

Semper includes 37 unique features such as a drag-and-drop tapechart, direct billing, transactional emails, RevPAR & ADR reports, automated night audit, integrated ID & passport scanning, digital and online check-in/out, guest app, real-time status updates, centralized messaging, and an integrated payment terminal with card reader. These support hotels managing multiple revenue centers, improving front-to-back office coordination, guest engagement, and payment processing.

Both platforms share 57 features, including guest profiles, guest CRM, mobile notes with voice-to-text, automated assignments, and integrated CRS. Semper’s broader feature set in guest messaging, revenue management, and payment integration caters to properties prioritizing guest interaction and financial workflows. RMS’s unique strengths lie in scalability, pricing intelligence, and specialized modules like spa management.

Edge: Semper.

Which Has Better Customer Support: RMS by RMS or Semper by Semper?

Semper leads in customer support with a 4.9/5 rating and 4.5/5 onboarding score, compared to RMS’s 4.5 and 4.1 respectively, across substantial review volumes. Semper reviewers highlight quick issue resolution, professional and friendly staff, and personalized attention from team members such as Bea and Luvuyo. Users report the support team goes “beyond to help” and effectively resolves problems, often within initial contact.

RMS also receives positive remarks for knowledgeable and patient support staff, with detailed follow-ups and helpful training. However, some RMS reviews mention occasional delays in account manager responsiveness and desire for more up-to-date help center materials. The sharp decline in RMS’s recent reviews (7 in last 6 months vs. 15.3 prior average) weakens confidence in current support consistency.

Edge: Semper.

Which Has More Integrations: RMS by RMS or Semper by Semper?

RMS offers 118 verified integrations, outnumbering Semper’s 11 by a factor greater than 10, including shared partners like Sage, STAAH, SiteMinder, Revinate, and Vingcard. RMS uniquely integrates with critical hospitality platforms such as Criton, Fairmas, PhoneSuite, STR, HiJiffy, Event Temple, and Net Affinity, supporting extensive distribution, revenue management, and guest engagement needs.

Semper’s smaller integration list includes NightsBridge, Cloudbeds, and Profitroom, focusing on core OTA and distribution connectivity. Both systems connect with major OTAs, but RMS’s broader marketplace benefits hotels requiring diverse third-party systems, especially multi-property operators and those needing advanced revenue or event management functionality.

Edge: RMS by RMS.

Which Do Hoteliers Rate Higher: RMS by RMS or Semper by Semper?

Semper achieves a higher overall rating of 4.7/5 across 57 reviews, while RMS rates 4.2/5 from 326 reviews. Semper’s superior scores span ease of use, support, onboarding, and value, with a 94% likelihood to recommend versus RMS’s 85%. However, RMS’s recent review volume has fallen sharply, with only 7 reviews in the last six months compared to a 15.3 average previously, indicating its historical ratings may not fully reflect current user experience.

Segment ratings show Semper excels in luxury hotels (4.7/5 from 33 reviews), resorts (4.6/5), bed & breakfasts (4.7/5), and boutique hotels (4.7/5). RMS has a broader review base with over 50 reviews in boutique hotels (4.2/5), city center hotels (4.3/5), and motels (4.2/5). RMS’s strength in RV parks and campgrounds (4.4/5) aligns with its specialty market fit.

Edge: Semper.

How Much Do RMS by RMS and Semper by Semper Cost?

RMS’s base price is $800 with no freemium, no monthly flat or per-room fees, and no implementation fee. Semper’s base price is $600, also without freemium or additional fees. Neither offers a free trial. Pricing structures are similar, but Semper’s lower base price may appeal to cost-conscious properties, especially smaller independent hotels or those with limited budgets. RMS’s pricing reflects its enterprise features and scalability.

What Type of Hotel Should Use RMS by RMS?

• Hotels that manage multiple properties or large portfolios needing centralized control and scalability.
• Properties requiring specialized modules like spa & wellness and advanced pricing intelligence.
• Resorts, campgrounds, serviced apartments, and holiday parks with complex, non-standard inventory.
• Teams needing robust trust accounting and detailed, customizable reporting tools.
• Properties aiming to improve direct bookings through an integrated CRS and booking engine.

Not ideal if:

• You require seamless, integrated POS and multi-revenue center management, as RMS’s POS integration is limited.
• Your team prefers a simpler, more intuitive interface with minimal training.
• You operate primarily in regions where Semper has stronger local presence and support (Africa, Oceania).

What Type of Hotel Should Use Semper by Semper?

• Hotels with multiple revenue centers such as restaurants, bars, conferences, and events needing integrated management.
• Properties prioritizing user-friendly systems that new staff can adopt quickly.
• Hotels valuing strong customer support with personalized, rapid issue resolution.
• Properties requiring comprehensive stock control and billing integrated with reservations.
• Hotels operating mainly in Africa, Europe, and Oceania seeking localized service.

Not ideal if:

• You run multiple properties or require advanced pricing intelligence and specialized modules.
• You need broad third-party integrations for revenue management, distribution, or guest engagement.
• Your operations demand complex trust accounting or highly customizable reporting.

RMS by RMS vs Semper by Semper: The Bottom Line for Hotels

RMS and Semper serve different operational needs and hotel profiles. RMS focuses on scalable, configurable solutions for multi-property groups, resorts, and specialty accommodations that require depth in trust accounting, pricing intelligence, and extensive integrations. Semper targets hotels looking for a unified platform across multiple revenue centers, emphasizing ease of use, integrated billing, and strong support.

Choose RMS if you need comprehensive multi-property management, a broad integration ecosystem (118 partners), and specialized features such as housekeeping, group booking engines, and spa modules. RMS’s ability to scale and handle complex operations is proven in case studies where multi-site rollouts completed in days and direct bookings increased by 70%.

Choose Semper if your hotel operates multiple revenue streams under one roof and values a system that is simple to learn and backed by highly rated customer service. Semper’s feature set supports integrated POS, guest engagement, and automated reporting, with a 4.7 overall rating and superior ease of use. Its base price of $600 and responsive support team appeal to hotels with focused operational needs and smaller portfolios.

Note that RMS’s recent sharp drop in review volume (7 reviews in the last 6 months vs. 15.3 previously) suggests its all-time ratings may not capture current product or support challenges. Semper’s steady review activity and high scores provide a more current snapshot of user satisfaction.