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Hoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2025 HotelTechAwards
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Compare Service Metrics Group vs Loop CXM (by Benbria) vs GuestRevu (Surveys)
Guest Survey Software vendor comparison between Service Metrics Group vs Loop CXM (by Benbria) vs GuestRevu (Surveys). Find out which Guest Survey Software is right for you based on realtime data from 437 verified hotelier reviews across 54 countries.
Service Metrics Group
Ranked 12 (out of 26)
Benbria
Ranked 14 (out of 26)
GuestRevu
Ranked 1 (out of 26)
2025 Winner HotelTechAwards
Hoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2025 HotelTechAwards.
Learn more
Learn more
Ratings Summary
Service Metrics Group
unranked
Loop CXM (by Benbria)
unranked
GuestRevu (Surveys)
100
Service Metrics Group
2 verified reviewsLoop CXM (by Benbria)
1 verified reviewsGuestRevu (Surveys)
434 verified reviewsService Metrics Group
Loop CXM (by Benbria)
GuestRevu (Surveys)
Service Metrics Group
Loop CXM (by Benbria)
GuestRevu (Surveys)
Service Metrics Group
Loop CXM (by Benbria)
GuestRevu (Surveys)
Service Metrics Group
Not enough data available
Loop CXM (by Benbria)
Not enough data available
GuestRevu (Surveys)
Service Metrics Group
Verified Customer Support
Loop CXM (by Benbria)
Verified Customer Support
GuestRevu (Surveys)
Verified Customer Support
Service Metrics Group
Loop CXM (by Benbria)
GuestRevu (Surveys)
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Service Metrics Group
Other - 50%
Boutiques - 50%
Resorts - 0%
Loop CXM (by Benbria)
Resorts - 100%
Motels - 0%
Hostels - 0%
GuestRevu (Surveys)
Boutiques - 21%
Resorts - 17%
Luxury Hotels - 11%
Featured clients
-
-
GuestRevu (Surveys)
GuestRevu doesn’t have any featured brands available
Fit Score for Your Property
Pricing
Service Metrics Group
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Loop CXM (by Benbria)
Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
GuestRevu (Surveys)
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
What Customers Are Saying
Most Recent Review
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Loop CXM (by Benbria)
Benbria
VP Sales and MarketingGuestRevu (Surveys)
Excellent guest review platform
Group Marketing ManagerMost Positive Review
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Loop CXM (by Benbria)
Benbria
VP Sales and MarketingGuestRevu (Surveys)
Be up to date, full automatic
MDMost Critical
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Loop CXM (by Benbria)
Benbria
VP Sales and MarketingGuestRevu (Surveys)
Excellent company to work with.
General ManagerReferences
-
-
GuestRevu (Surveys)
Kevin Charity
CEO The Coaching Inn Group
CEO The Coaching Inn Group
Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Laurence Wall
Director of Operations Crazy Bear Fitzrovia
Director of Operations Crazy Bear Fitzrovia
General Info
Screenshots
Service Metrics Group doesn't have any screenshots
Integrations
Service Metrics Group
Service Metrics Group doesn't have any integrations
Loop CXM (by Benbria)
Staff Collaboration Tools (4)
Event Management Software (3)
Housekeeping Software (3)
GuestRevu (Surveys)
Property Management Systems (22)
Hotel Management Software (10)
Booking Engine (8)
Recent Company Updates
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Recent Articles
Service Metrics Group
Service Metrics Group doesn’t have any recent articles