Compare Service Metrics Group vs Clarabridge vs Revinate (Surveys)

Service Metrics Group

Service Metrics Group

2 reviews
Clarabridge

Clarabridge

0 reviews
Revinate

Revinate (Surveys)

146 reviews

Compare Service Metrics Group vs Clarabridge vs Revinate (Surveys)

Guest Surveys & Feedback vendor comparison between Service Metrics Group vs Clarabridge vs Revinate (Surveys). Find out which Guest Surveys & Feedback is right for you based on realtime data from 148 verified hotelier reviews across 39 countries.

Service Metrics Group

Service Metrics Group

Ranked 11 (out of 25)

5.0
2 reviews
View profile
Clarabridge

Clarabridge

Ranked 18 (out of 25)

N/A
0 reviews
View profile
Revinate

Revinate

Ranked 4 (out of 25)

4.7
146 reviews
View profile

Ratings Summary

HT Score

Service Metrics Group

unranked HTScore Icon

Clarabridge

unranked HTScore Icon

Revinate (Surveys)

84 HTScore Icon
Popularity

Service Metrics Group

2 verified reviews

Clarabridge

0 verified reviews

Revinate (Surveys)

146 verified reviews
Likelihood to Recommend

Service Metrics Group

100%

Clarabridge

0%

Revinate (Surveys)

93%
Ease of Use

Service Metrics Group

5

Clarabridge

0

Revinate (Surveys)

4.7
ROI

Service Metrics Group

5

Clarabridge

0

Revinate (Surveys)

4.5
Implementation

Service Metrics Group

Not enough data available

Clarabridge

Not enough data available

Revinate (Surveys)

4.6
Customer Support

Service Metrics Group

5

Verified Customer Support

Clarabridge

0

Verified Customer Support

Revinate (Surveys)

4.6

Verified Customer Support

Certificate of Excellence

Service Metrics Group

Clarabridge

Revinate (Surveys)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Clarabridge

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Revinate (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Service Metrics Group
vs.
Clarabridge
vs.
Revinate

Customers

Top 3 Segments

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

Clarabridge

Resorts - 0%
Motels - 0%
Hostels - 0%

Revinate (Surveys)

Resorts - 23%
Boutiques - 18%
Luxury Hotels - 14%
Featured clients
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Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Clarabridge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Revinate Average Revinate

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Clarabridge

Pricing Available By Request
Clarabridge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Revinate (Surveys)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Service Metrics Group
vs.
Clarabridge
vs.
Revinate

What Customers Are Saying

Most Recent Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Clarabridge

Clarabridge doesn’t have any clients that have vouched for the product

Revinate (Surveys)

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from Pasay (Philippines)
Most Positive Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Clarabridge

Clarabridge doesn’t have any clients that have vouched for the product

Revinate (Surveys)

Learning

Guest Services Supervisor
Most Critical

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Clarabridge

Clarabridge doesn’t have any clients that have vouched for the product

Revinate (Surveys)

Great Control and management tool for guest reputation

Area GM
References
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General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Clarabridge doesn't have any screenshots

Integrations

Service Metrics Group

Service Metrics Group doesn't have any integrations

Clarabridge

Clarabridge doesn't have any integrations

Revinate (Surveys)

Property Management Systems (40) Hotel Management Software (21) Booking Engine (13)
Recent Company Updates
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Recent Articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles

Clarabridge

Clarabridge doesn’t have any recent articles