2024 Winner HotelTechAwards
Hoteliers voted GuestRevu as the #1 Guest Surveys & Feedback provider in the 2024 HotelTechAwards
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Compare Service Metrics Group vs GuestRevu (Surveys) vs Loop CXM (by Benbria)
Guest Surveys & Feedback vendor comparison between Service Metrics Group vs GuestRevu (Surveys) vs Loop CXM (by Benbria). Find out which Guest Surveys & Feedback is right for you based on realtime data from 435 verified hotelier reviews across 54 countries.
Service Metrics Group
Ranked 11 (out of 25)
GuestRevu
Ranked 1 (out of 25)
2024 Winner HotelTechAwards
Hoteliers voted GuestRevu as the #1 Guest Surveys & Feedback provider in the 2024 HotelTechAwards.
Learn more
Learn more
Benbria
Ranked 14 (out of 25)
Ratings Summary
Service Metrics Group
unranked
GuestRevu (Surveys)
100
Loop CXM (by Benbria)
unranked
Service Metrics Group
2 verified reviewsGuestRevu (Surveys)
432 verified reviewsLoop CXM (by Benbria)
1 verified reviewsService Metrics Group
GuestRevu (Surveys)
Loop CXM (by Benbria)
Service Metrics Group
GuestRevu (Surveys)
Loop CXM (by Benbria)
Service Metrics Group
GuestRevu (Surveys)
Loop CXM (by Benbria)
Service Metrics Group
Not enough data available
GuestRevu (Surveys)
Loop CXM (by Benbria)
Not enough data available
Service Metrics Group
Verified Customer Support
GuestRevu (Surveys)
Verified Customer Support
Loop CXM (by Benbria)
Verified Customer Support
Service Metrics Group
GuestRevu (Surveys)
Loop CXM (by Benbria)
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Service Metrics Group
Other - 50%
Boutiques - 50%
Resorts - 0%
GuestRevu (Surveys)
Boutiques - 21%
Resorts - 17%
Luxury Hotels - 11%
Loop CXM (by Benbria)
Resorts - 100%
Motels - 0%
Hostels - 0%
Featured clients
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GuestRevu (Surveys)
GuestRevu doesn’t have any featured brands available
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Fit Score for Your Property
Pricing
Service Metrics Group
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
GuestRevu (Surveys)
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Loop CXM (by Benbria)
Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
What Customers Are Saying
Most Recent Review
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestRevu (Surveys)
How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu
Owner from Victoria Falls (Zimbabwe)Loop CXM (by Benbria)
Benbria
VP Sales and MarketingMost Positive Review
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestRevu (Surveys)
Be up to date, full automatic
MDLoop CXM (by Benbria)
Benbria
VP Sales and MarketingMost Critical
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestRevu (Surveys)
Great platform to use to colleect reviews.
Front Office ManagerLoop CXM (by Benbria)
Benbria
VP Sales and MarketingReferences
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GuestRevu (Surveys)
Kevin Charity
CEO The Coaching Inn Group
CEO The Coaching Inn Group
Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Laurence Wall
Director of Operations Crazy Bear Fitzrovia
Director of Operations Crazy Bear Fitzrovia
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General Info
Screenshots
Service Metrics Group doesn't have any screenshots
Integrations
Service Metrics Group
Service Metrics Group doesn't have any integrations
GuestRevu (Surveys)
Property Management Systems (22)
Hotel Management Software (10)
Booking Engine (8)
Loop CXM (by Benbria)
Staff Collaboration Tools (4)
Event Management Software (3)
Housekeeping Software (3)
Recent Company Updates
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Recent Articles
Service Metrics Group
Service Metrics Group doesn’t have any recent articles