2025 Winner HotelTechAwards
Hoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2025 HotelTechAwards
Learn more
Learn more
Compare Service Metrics Group vs GuestRevu (Surveys) vs Tripadvisor (Reputation Pro)
Guest Survey Software vendor comparison between Service Metrics Group vs GuestRevu (Surveys) vs Tripadvisor (Reputation Pro). Find out which Guest Survey Software is right for you based on realtime data from 437 verified hotelier reviews across 54 countries.
Service Metrics Group
Ranked 12 (out of 26)
GuestRevu
Ranked 1 (out of 26)
2025 Winner HotelTechAwards
Hoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2025 HotelTechAwards.
Learn more
Learn more
Tripadvisor
Ranked 13 (out of 26)
Ratings Summary
Service Metrics Group
unranked
GuestRevu (Surveys)
100
Tripadvisor (Reputation Pro)
unranked
Service Metrics Group
2 verified reviewsGuestRevu (Surveys)
434 verified reviewsTripadvisor (Reputation Pro)
1 verified reviewsService Metrics Group
GuestRevu (Surveys)
Tripadvisor (Reputation Pro)
Service Metrics Group
GuestRevu (Surveys)
Tripadvisor (Reputation Pro)
Service Metrics Group
GuestRevu (Surveys)
Tripadvisor (Reputation Pro)
Service Metrics Group
Not enough data available
GuestRevu (Surveys)
Tripadvisor (Reputation Pro)
Not enough data available
Service Metrics Group
Verified Customer Support
GuestRevu (Surveys)
Verified Customer Support
Tripadvisor (Reputation Pro)
Verified Customer Support
Service Metrics Group
GuestRevu (Surveys)
Tripadvisor (Reputation Pro)
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Service Metrics Group
Other - 50%
Boutiques - 50%
Resorts - 0%
GuestRevu (Surveys)
Boutiques - 21%
Resorts - 17%
Luxury Hotels - 11%
Tripadvisor (Reputation Pro)
Other - 100%
Resorts - 0%
Motels - 0%
Featured clients
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GuestRevu (Surveys)
GuestRevu doesn’t have any featured brands available
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Fit Score for Your Property
Pricing
Service Metrics Group
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
GuestRevu (Surveys)
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Tripadvisor (Reputation Pro)
Pricing Available By Request
Tripadvisor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
What Customers Are Saying
Most Recent Review
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestRevu (Surveys)
Excellent guest review platform
Group Marketing ManagerTripadvisor (Reputation Pro)
OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES
ReservasMost Positive Review
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestRevu (Surveys)
Be up to date, full automatic
MDTripadvisor (Reputation Pro)
OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES
ReservasMost Critical
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestRevu (Surveys)
Excellent company to work with.
General ManagerTripadvisor (Reputation Pro)
OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES
ReservasReferences
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GuestRevu (Surveys)
Kevin Charity
CEO The Coaching Inn Group
CEO The Coaching Inn Group
Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Laurence Wall
Director of Operations Crazy Bear Fitzrovia
Director of Operations Crazy Bear Fitzrovia
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General Info
Screenshots
Service Metrics Group doesn't have any screenshots
Integrations
Service Metrics Group
Service Metrics Group doesn't have any integrations
GuestRevu (Surveys)
Property Management Systems (22)
Hotel Management Software (10)
Booking Engine (8)
Tripadvisor (Reputation Pro)
Booking Engine (22)
Channel Managers (22)
Property Management Systems (20)
Recent Company Updates
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Recent Articles
Service Metrics Group
Service Metrics Group doesn’t have any recent articles
Tripadvisor (Reputation Pro)
Tripadvisor doesn’t have any recent articles