Shiji Daylight PMS vs Sirvoy: Property Management Systems Comparison (2026)

How Does Shiji Daylight PMS Compare to Sirvoy?

Side-by-side ratings based on 161 verified hotelier reviews on HTR.

	Shiji Group	Sirvoy
HTScore	75	87
Likelihood to Recommend	90%	94%
Ease of Use	4.6/5	4.6/5
Customer Support	4.6/5	4.9/5
Value for Money	4.5/5	4.5/5

Starting Price	From $1,200/mo	From $200/mo
Verified Reviews	34	127

What Are the Pros and Cons of Shiji Daylight PMS vs Sirvoy?

After analyzing 161 verified reviews, Shiji Group users most value its ease of use, support team, implementation, while Sirvoy users highlight customer support, user experience, customization. Click any theme to see what reviewers say.

Shiji Group	Sirvoy
Pros
+ Ease of Use ▾ Users frequently praise Shiji PMS for its user-friendly interface, which simplifies daily operations and reduces the learning curve for new users. This ease of use is highlighted in reviews citing accessible training materials, intuitive design, and efficient task performance.	+ Customer Support ▾ Customers commend Sirvoy for its exceptional support team, characterized by quick, professional, and effective service. The team is noted for being readily available and providing valuable assistance, which enhances the overall user experience.
+ Support Team ▾ The supportive and responsive nature of the Shiji PMS support team is consistently mentioned positively. Users appreciate the professionalism and helpfulness of the support personnel, which greatly aids in smoother operations.	+ User Experience ▾ Sirvoy is frequently praised for its intuitive user interface, offering an easy and efficient setup process. Users find the system straightforward to use daily, which significantly simplifies management operations. The platform’s user-friendliness supports quick onboarding and day-to-day operation.
+ Implementation ▾ The implementation process of Shiji PMS is noted as smooth and efficient by several reviewers, who appreciate the knowledgeable and proactive implementation team. However, a few users suggest that reducing the implementation timeline could further improve the experience.	+ Customization ▾ The system is lauded for its customization capabilities, especially in the booking engine and guest profiles. However, some requests were noted for further customization options, such as additional integrations and the ability to tailor discounts.
+ Training Materials ▾ Shiji PMS receives positive feedback for its comprehensive training materials, which include videos and detailed guides that help new users quickly understand and use the system effectively.	+ Channel Management ▾ The platform allows effective advertisement and booking through multiple channels. While Sirvoy is seen as thorough in channel management, some user feedback highlights requirements for expanded third-party integrations to maximize efficiency.
Cons
− Reporting and Analytics ▾ While the detailed reporting features of Shiji PMS are largely appreciated, several users demand more advanced and faster reporting tools. Specific requests include enhanced summary reports, detailed billing, and faster report generation processes.	− Functional Limitations ▾ While Sirvoy generally meets user needs, some raise issues with specific advanced features like pricing adjustments and reporting. Requests for enhancements in these areas are mentioned.
− System Speed ▾ Performance issues related to system speed and consistency are common concerns among users, with several noting slow response times during peak operations. Users urge improvements in system speed to enhance overall efficiency.	− Pricing and Revenue Management ▾ Sirvoy offers a comprehensive pricing module, though some users find it complex and lacking flexibility. Specific feedback suggests the need for more user-friendly pricing and discount setting options, which can impact revenue optimization efforts.
− Integration Capabilities ▾ Shiji PMS’s ability to integrate various aspects of hotel management, including PMS, POS, and other systems, is praised for its role in streamlining operations. Some users, however, highlight intermittent issues and seek more reliable integrations.	− Integration Options ▾ Sirvoy offers integrations, primarily with OTAs and channel managers. User feedback recommends enhanced integration capabilities for further specialization in hotel operations, such as point of sale and CRM systems.

Shiji Group vs Sirvoy: Rankings by Hotel Segment

How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment	Shiji Group	Sirvoy
Small (10-24 rooms) ▾	#53 2 reviews	#22 36 reviews
Shiji Group No segment summary available. Sirvoy Small hotels say that Sirvoy's Property Management System ranks highly in verified HotelTechReport reviews for its user-friendly interface, efficient integration capabilities with other systems, and consistently responsive customer support, which are key priorities for Small operations.
Mid-Size (25-74 rooms) ▾	#31 17 reviews	#48 3 reviews
Shiji Group Mid-sized hotels say that Shiji Group's Property Management System excels due to its ease of use, responsive support team, and intuitive interface. Verified HotelTechReport reviews highlight its effective staff training capabilities and operational efficiency improvements, making it an appealing choice for this market segment. Sirvoy Mid-sized hotels say that Sirvoy's Property Management Systems excels due to its responsive customer service, ease of use, and straightforward setup, as highlighted in verified HotelTechReport reviews. These strengths resonate with the operational needs of Mid-sized hotels.
Large (75-199 rooms) ▾	#11 13 reviews	#46 1 reviews
Shiji Group Large hotels say that Shiji Group's Property Management System ranks highly in verified HotelTechReport reviews due to its ease of accessing reservations and billing, efficient guest management, and responsive support. These features are crucial for optimizing operations in Large properties. Sirvoy No segment summary available.
X-Large (200+ rooms)	#22 2 reviews	#27 1 reviews

By Property Type

Segment	Shiji Group	Sirvoy
Boutique ▾	#33 17 reviews	#29 21 reviews
Shiji Group Boutique hotels say that Shiji Group's Property Management Systems is highly regarded due to its user-friendly interface, strong customer support, and efficient integration capabilities, making it suitable for Boutique needs, as highlighted in verified HotelTechReport reviews. Sirvoy Boutique hotels say that Sirvoy's Property Management System ranks highly due to its user-friendly interface, excellent customer service, and efficient remote management capabilities, as highlighted in verified HotelTechReport reviews. These strengths align well with the operational needs of Boutique establishments.
Luxury ▾	#24 25 reviews	#37 7 reviews
Shiji Group Luxury hotels say that Shiji Group's Property Management Systems rank highly in the Luxury segment based on verified HotelTechReport reviews. Noted strengths include seamless integration capabilities, effective 24/7 support, and a user-friendly interface facilitating efficient operations and enhancing the guest experience. Sirvoy Luxury hotels say that Sirvoy's Property Management Systems are highly rated in verified HotelTechReport reviews for their ease of use, reliable customer support, and robust security features, crucial for efficiently managing reservations and ensuring guest satisfaction in Luxury accommodations.
Branded / Chain ▾	#22 19 reviews	#42 4 reviews
Shiji Group Branded hotels say that Shiji Group's Property Management System ranks highly in verified HotelTechReport reviews due to its user-friendly interface, swift technical support, and easy access to room information, which are critical strengths for Branded hotels. Sirvoy Sirvoy is a top Property Management Systems pick among branded properties on HotelTechReport, with hoteliers pointing to fast, reachable support that helps sort technical and configuration issues before they disrupt day-to-day work.
Extended Stay ▾	#45 2 reviews	#35 3 reviews
Shiji Group No segment summary available. Sirvoy Sirvoy is a top Property Management Systems pick among Extended-Stay-Serviced-Apartments on HotelTechReport, with hoteliers pointing to its channel manager and the ability to manage 17 cottages across many channels.

By Region

Segment	Shiji Group	Sirvoy
North America ▾	#33 4 reviews	#23 16 reviews
Shiji Group No segment summary available. Sirvoy Na hotels say that Sirvoy's Property Management System is highly regarded based on verified HotelTechReport reviews, citing its ease of use, responsive customer support, and cost-effectiveness as major strengths important to their operations.
Europe ▾	#30 8 reviews	#16 31 reviews
Shiji Group Europe hotels say that Shiji Group's Property Management System rates highly due to its intuitive interface, operational efficiency, and comprehensive support, as noted in verified HotelTechReport reviews. These strengths address critical needs for simplifying training, boosting e-commerce strategies, and facilitating smooth operations. Sirvoy Europe hotels say that Sirvoy's Property Management System, as per verified HotelTechReport reviews, is user-friendly and reliably supports daily operations with responsive, 24/7 assistance. Frequent praise highlights its ease of integration with existing systems and effective reservation management.
Asia Pacific ▾	#14 5 reviews	#13 6 reviews
Shiji Group Ap hotels say that Shiji Group's Property Management System excels due to its efficient support team, user-friendly implementation, and reliable performance, according to verified HotelTechReport reviews. These reviews highlight responsiveness, smooth transitions, and modern technology alignment as key strengths for Ap hotels. Sirvoy Ap hotels say that Sirvoy's Property Management System ranks highly due to its excellent customer support and quick problem resolution, as observed in verified HotelTechReport reviews. The system is praised for its straightforward feature setup and flexible booking engine, which are crucial for Ap hotels.
Middle East ▾	#5 14 reviews	#27 0 reviews
Shiji Group Me hotels say that Shiji Group's Property Management System ranks highly due to its user-friendly interface, ease of access to reservation and billing information, and consistent 24/7 technical support, according to verified HotelTechReport reviews highlighting its importance for Me properties. Sirvoy No segment summary available.

The Decision
When choosing a property management system (PMS), your hotel needs a solution that streamlines operations, enhances guest experiences, and adapts to your property's size and type. Both Shiji Daylight PMS and Sirvoy aim to fulfill these goals, but they differ significantly in scale, features, and customer feedback. Shiji’s offering is tailored more for larger or multi-property hotels seeking robust automation and integrations, while Sirvoy caters well to small and medium hotels prioritizing ease of use and affordability. Which one aligns best with your hotel’s specific needs?

Is Shiji Daylight PMS or Sirvoy Better for Hotels?

Both Shiji Daylight PMS and Sirvoy address core hotel management challenges—booking, check-in, and guest data management. However, Shiji’s system is designed for scalability with extensive features, like integrated CRS, group booking tools, and detailed reporting, appealing to larger hotel groups. Sirvoy, in contrast, emphasizes simplicity, quick onboarding, and affordability, making it ideal for smaller properties or those new to PMS software. Do you prioritize a feature-rich platform or an easy-to-deploy solution?

Shiji Daylight PMS vs Sirvoy: Which Should Your Hotel Choose?

If your hotel operates across multiple properties or requires advanced features such as multi-lingual support, automated room assignments, or integrated guest CRM, Shiji Daylight PMS is the better choice. Its comprehensive feature set (58 unique features) supports complex operations and scalability, making it suitable for luxury and branded hotels. Meanwhile, if your hotel is small, budget-conscious, or needs a straightforward system with effective channel management, Sirvoy’s 21 unique features and user-friendly design serve these needs. It’s an excellent fit for boutique hotels, B&Bs, or hostels.

Is Shiji Daylight PMS or Sirvoy Easier to Use?

Shiji Daylight PMS boasts a high user rating of 4.63/5 for ease of use, with positive reviews citing its intuitive interface and helpful training materials. Despite its extensive functionality, users report that the system is straightforward enough for staff to learn quickly, especially with proper onboarding. Sirvoy scores similarly with a 4.64/5 rating, praised for its simple layout, quick setup, and responsive customer support—ideal for staff without prior PMS experience. Edge: Sirvoy.

Which Has Better Features: Shiji Daylight PMS or Sirvoy?

Shiji Daylight PMS offers a vast array of 58 features exclusive to its platform, including guest profiles, multi-lingual support, online check-in/out, automated reminders, and integrated payment terminals. These features enable detailed guest management, automation, and operational control. Sirvoy, with only 3 features unique to it—primarily channel management, booking engine, and guest CRM—limits advanced automation but covers essential reservation and channel needs effectively. Edge: Shiji Daylight PMS.

Which Has Better Customer Support: Shiji Daylight PMS or Sirvoy?

Customer support ratings favor Sirvoy, with a 4.85/5 score compared to Shiji’s 4.53/5. Reviewers highlight Sirvoy’s responsive, helpful support team, citing quick resolution times and friendly service. Shiji’s support is rated well but receives slightly less positive comments, often due to the system's complexity and occasional troubleshooting delays. For hoteliers valuing prompt, personable assistance, Edge: Sirvoy.

Which Has More Integrations: Shiji Daylight PMS or Sirvoy?

Shiji Daylight PMS integrates with 64 verified partners, including prominent industry solutions like Amadeus, Duetto, and IDeaS. Its broader partnership network supports complex workflows across revenue management, distribution, and analytics. Sirvoy integrates with 21 partners, including Booking.com, Expedia, and major payment providers, covering essential distribution channels. If extensive integrations are critical, Edge: Shiji Daylight PMS.

Which Do Hoteliers Rate Higher: Shiji Daylight PMS or Sirvoy?

Recent reviews show Sirvoy with a higher overall rating (83.93/100) compared to Shiji’s 75.00. Hoteliers using Sirvoy, especially small and boutique properties, frequently praise its ease of use and support. Larger hotels or groups with more sophisticated needs tend to favor Shiji, although its review count (32 vs 95 for Sirvoy) and more recent feedback give Sirvoy a more current and confident standing. Edge: Sirvoy.

How Much Do Shiji Daylight PMS and Sirvoy Cost?

Shiji Daylight PMS lists a base price of $1,200—no trial or flexible pricing options are publicly available. It appears geared toward larger budgets, often for enterprise deployment. Sirvoy’s pricing starts at $200 per month, with a 30-day trial, making it accessible for small to medium properties. Its lower entry point and transparent trial support a more budget-friendly approach.

What Type of Hotel Should Use Shiji Daylight PMS?

Hotels that operate multiple properties or belong to large chains seeking operational consistency.
Hotels requiring extensive automation, advanced reporting, and integrations with revenue management systems.
Properties that value detailed guest profiles and personalized service.
Teams that need a scalable, cloud-native PMS capable of supporting growth.
Not ideal if: your hotel is small, budget-constrained, or prefers a simple interface without extensive customization.

What Type of Hotel Should Use Sirvoy?

Small to medium-sized hotels, B&Bs, hostels, or vacation rentals needing a straightforward, affordable system.
Properties that prioritize ease of use, quick onboarding, and efficient reservation management.
Hotels seeking an integrated booking engine and channel manager at a competitive price.
Teams that want minimal training and fast setup with reliable customer support.
Not ideal if: your property requires complex automation, advanced guest management, or detailed reporting.

Shiji Daylight PMS vs Sirvoy: The Bottom Line for Hotels

Shiji Daylight PMS is a comprehensive, scalable platform suited for larger hotels or hotel groups seeking extensive automation and integrations. It excels in detailed reporting, multi-property management, and advanced guest profiles, but it comes with a higher price tag and more complex setup.

Sirvoy, by contrast, is a leaner, more affordable solution designed for small and medium properties that want simplicity, ease of use, and reliable channel management. Its limited but core feature set makes it ideal for properties prioritizing quick deployment and straightforward operations.

If your hotel needs a full-featured PMS with automation, multi-property capabilities, and deep integrations, choose Shiji Daylight PMS. If simplicity, affordability, and rapid onboarding are your priorities, Sirvoy is the better option. Your decision should hinge on your property’s size, operational complexity, and budget constraints.

How Much Do Shiji Daylight PMS and Sirvoy Cost?

Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

	Shiji Group	Sirvoy
Starting Price	From $1,200/mo	From $200/mo

Feature Comparison: Shiji Daylight PMS vs Sirvoy

These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.

Feature	Shiji Group	Sirvoy
▾ Accounting & Finance	100%	80%
Direct billing
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)
Automated night audit
▾ Marketing & Ecommerce	63%	100%
Guest Communication (SMS Messaging)
Native Email Marketing
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine
Transactional Emails (booking, folios, etc)
▾ Administration & Configuration	75%	75%
Centralized user & role management
Multi-lingual
Cloud based
On premise
▾ Customer Management	100%	100%
Guest Communication (SMS Messaging)
Guest profiles
Centralized Messaging
Transactional Emails (booking, folios, etc)
▾ Front Office	84%	75%
Mobile Device Notes & Tasks (Voice-to-Text)
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management
Automated reminders
Guest profiles
Tablet/Kiosk Check-in
Payment Requests
Centralized Messaging
Automated Space Optimization
▾ Groups Management	100%	100%
Group functionality
Automated Space Optimization
▾ Guest Experience	100%	56%
Integrated ID & Passport Scanner
Digital Registration
Guest App
Online Check-in
Online Checkout
Guest Messaging
Transactional Emails (booking, folios, etc)
ID Scanning & Registration Pre-fill
Lobby Kiosk
▾ Housekeeping	100%	75%
Housekeeping module
Housekeeping Mobile App
Real-Time Status Updates
Automated Assignments
Real Time Reporting
Shift Planning
Employee Messaging
Online Checkout
▾ Payments	100%	100%
Integrated Payment Terminal & Card Reader
Direct billing
Multi-currency
Payment processing
Payment Requests
▾ Reservations Management	89%	89%
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart
Rate Management
Automated Space Optimization
Rules Based Room Assignments
Transactional Emails (booking, folios, etc)
▾ Revenue Management	80%	60%
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing
▾ Taxes & Compliance	100%	100%
PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration
▾ Support & Training	100%	100%
Online 24/7 support
▾ Food & Beverage	100%	0%
EPoS
▾ Spa	0%	0%
Spa & Wellness Module

Real-World Results: Shiji Group vs Sirvoy by Business Goal

We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.

Increase Operational Efficiency

Ruby Hotels Mid-Size

+ Successfully went live with 21 hotels across Europe, with additional hotel openings planned in the near future.

+ Equipped with the level of API connectivity they needed to create connections between disparate data sets that would be impossible to achieve manually.

+ Mentions of Technology have increased by 2.5 points, Reception by 3 points and Service by 3.5 points.

"All the big players don't offer the level of API connectivity we need, but Shiji does. From the early stages of our design process, we were confident that Shiji could provide us wi..."

Lucas Höfer

Group Director of Systems and Innovation...

Sirvoy

No published case study for this goal yet.

Improve Guest Experience

Sunborn London Small

+ �s fully integrated tech stack, the team unified their data, simplified workflows, and elevated every touchpoint of the guest journey.

+ From seamless check-in and instant mobile ordering to real-time housekeeping updates, everything now runs faster, smoother, and with less effort.

+ Most importantly, technology now works in the background, freeing up staff to focus on what really matters: delivering memorable, personalized experiences that live up to Sunborn

"We reduced check-in time by over 80%, from up to eight minutes to just about one minute with the new system."

V

Vasilis Giannios

Operations Manager, Sunborn London

Sirvoy

No published case study for this goal yet.

Shiji Group vs Sirvoy: The Bottom Line

Shiji Group

4.5/5 from 34 reviews

What hoteliers love

Ease of Use 97% positive

Users frequently praise Shiji PMS for its user-friendly interface, which simplifies daily operations and reduces the learning curve for new users. Thi... Users frequently praise Shiji PMS for its user-friendly interface, which simplifies daily operations and reduces the learning curve for new users. This ease of use is highlighted in reviews citing accessible training materials, intuitive design, and efficient task performance.

Support Team 83% positive

The supportive and responsive nature of the Shiji PMS support team is consistently mentioned positively. Users appreciate the professionalism and help... The supportive and responsive nature of the Shiji PMS support team is consistently mentioned positively. Users appreciate the professionalism and helpfulness of the support personnel, which greatly aids in smoother operations.

Implementation 83% positive

The implementation process of Shiji PMS is noted as smooth and efficient by several reviewers, who appreciate the knowledgeable and proactive implemen... The implementation process of Shiji PMS is noted as smooth and efficient by several reviewers, who appreciate the knowledgeable and proactive implementation team. However, a few users suggest that reducing the implementation timeline could further improve the experience.

Where hoteliers push back

Reporting and Analytics 62% negative

While the detailed reporting features of Shiji PMS are largely appreciated, several users demand more advanced and faster reporting tools. Specific re... While the detailed reporting features of Shiji PMS are largely appreciated, several users demand more advanced and faster reporting tools. Specific requests include enhanced summary reports, detailed billing, and faster report generation processes.

System Speed 57% negative

Performance issues related to system speed and consistency are common concerns among users, with several noting slow response times during peak operat... Performance issues related to system speed and consistency are common concerns among users, with several noting slow response times during peak operations. Users urge improvements in system speed to enhance overall efficiency.

Ranks higher for

Large (75-199 rooms) #11 vs #46

Mid-Size (25-74 rooms) #31 vs #48

X-Large (200+ rooms) #22 vs #27

Branded / Chain #22 vs #42

Unique capabilities

Guest profiles Multi-lingual Centralized user & role management Task Management Tablet/Kiosk Check-in

4.6/5 ease of use 4.5/5 support 71 integrations

Visit Website

Sirvoy

4.7/5 from 127 reviews

What hoteliers love

Customer Support 93% positive

Customers commend Sirvoy for its exceptional support team, characterized by quick, professional, and effective service. The team is noted for being re... Customers commend Sirvoy for its exceptional support team, characterized by quick, professional, and effective service. The team is noted for being readily available and providing valuable assistance, which enhances the overall user experience.

User Experience 100% positive

Sirvoy is frequently praised for its intuitive user interface, offering an easy and efficient setup process. Users find the system straightforward to... Sirvoy is frequently praised for its intuitive user interface, offering an easy and efficient setup process. Users find the system straightforward to use daily, which significantly simplifies management operations. The platform’s user-friendliness supports quick onboarding and day-to-day operation.

Customization 71% positive

The system is lauded for its customization capabilities, especially in the booking engine and guest profiles. However, some requests were noted for fu... The system is lauded for its customization capabilities, especially in the booking engine and guest profiles. However, some requests were noted for further customization options, such as additional integrations and the ability to tailor discounts.

Where hoteliers push back

Functional Limitations 95% negative

While Sirvoy generally meets user needs, some raise issues with specific advanced features like pricing adjustments and reporting. Requests for enhanc... While Sirvoy generally meets user needs, some raise issues with specific advanced features like pricing adjustments and reporting. Requests for enhancements in these areas are mentioned.

Pricing and Revenue Management 82% negative

Sirvoy offers a comprehensive pricing module, though some users find it complex and lacking flexibility. Specific feedback suggests the need for more... Sirvoy offers a comprehensive pricing module, though some users find it complex and lacking flexibility. Specific feedback suggests the need for more user-friendly pricing and discount setting options, which can impact revenue optimization efforts.

Ranks higher for

Small (10-24 rooms) #22 vs #53

Bed & Breakfast & Inns #24 vs #46

Boutique #29 vs #33

Extended Stay #35 vs #45

Unique capabilities

Channel Manager Booking Engine Guest CRM

4.6/5 ease of use 4.9/5 support 21 integrations

Visit Profile

Where the ratings diverge most

Customer Support Sirvoy 4.9 vs 4.5 (+0.3)

Frequently Asked Questions About Shiji Daylight PMS vs Sirvoy

Can Shiji Daylight PMS replace Sirvoy?

It depends on your requirements. Shiji Daylight PMS and Sirvoy share many core Property Management Systems features, but each has unique capabilities. Shiji Daylight PMS offers 71 verified integration partners, while Sirvoy offers 21. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. Shiji Daylight PMS leads in ease of use at 4.6/5 vs 4.6/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do Shiji Daylight PMS or Sirvoy offer a free plan?

Shiji Daylight PMS: No. Sirvoy: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank Shiji Daylight PMS and Sirvoy?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Shiji Group has an HT Score of 75 and Sirvoy has 87. Here is how the score is calculated.

Criteria Group	Weight	What It Measures
Customer Ratings & Reviews		How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.
Partner Ecosystem		How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.
Customer Centricity		How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.
Reach, Staying Power & Resources		How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →