SkyTouch Technology vs. Softstar:
Which Is Right for You?

The Decision

Choosing between SkyTouch Technology and Softstar hinges on your hotel’s specific operational needs and priorities. SkyTouch, with its established presence and extensive feature set, is aimed at properties seeking a comprehensive, cloud-based PMS tailored for hotels. Softstar, meanwhile, appears more suited to property managers focused on rental and tenant management, but lacks recent reviews and detailed public data.

Your decision should consider whether you prioritize a well-rated, feature-rich hotel management platform or a less-documented, potentially more niche solution. Which system will best support your property's growth and daily operations?

Is SkyTouch Technology or Softstar Better for Hotels?

SkyTouch Technology has built a reputation over a decade as a leading hotel property management system, with a broad feature array and a large user base. Its reviews are recent, with 119 in the last 6 months, and a high likelihood of recommendation at 89%. Conversely, Softstar has no recent reviews or detailed feedback, making it difficult to assess its suitability.

SkyTouch’s strengths lie in its ease of use, extensive integrations, and strong support, making it the more reliable choice for hotel properties. Softstar's lack of recent validation raises questions about ongoing development and user satisfaction.

Will your property benefit from a proven platform with active user feedback, or are you exploring less-tried options?

SkyTouch vs Softstar: Which Should Your Hotel Choose?

If your hotel needs a comprehensive PMS with extensive integrations, detailed reporting, and proven support, SkyTouch is the clear winner. Its 119 reviews, high ratings for ease of use, customer support, and value for money make it a dependable choice for hotels of various sizes, especially those in North America.

Softstar might appeal if you operate rental properties or are looking for a niche management system, but without recent reviews, its functionality and support quality remain unverified. For a hotel-focused solution, SkyTouch is the safer, more validated option.

Is your hotel looking for a mature, feature-rich PMS or a less-established platform with uncertain support?

Is SkyTouch or Softstar Easier to Use?

SkyTouch’s user interface scores 4.64/5, with many reviews praising how quickly staff can learn the system—sometimes within a day. Its onboarding process is rated 4.36/5, and users highlight its cloud-based, remote access capabilities as a major advantage.

In contrast, Softstar offers no publicly available user ratings or recent reviews, making it impossible to evaluate usability or onboarding effectiveness. Its lack of recent feedback suggests it’s either not widely adopted or not actively supported.

Edge: SkyTouch.

Which Has Better Features: SkyTouch or Softstar?

SkyTouch boasts 27 unique features, including online 24/7 support, housekeeping modules, guest profiles, revenue management, channel management, automated night audits, and real-time reporting. These features support comprehensive hotel operations from reservation to guest experience.

Softstar provides no publicly listed features or recent updates, raising doubts about its current capabilities. Without detailed info, it’s clear that SkyTouch offers a broader, more mature feature set.

Edge: SkyTouch.

Which Has Better Customer Support: SkyTouch or Softstar?

SkyTouch’s support is rated 4.5/5, with reviews praising their professionalism and helpful responses. Many users mention their support team’s responsiveness and ability to resolve issues efficiently, despite occasional frustrations with update scheduling.

Softstar has no recent reviews or support ratings available, leaving support quality and responsiveness unverified. This lack of feedback diminishes confidence in Softstar’s customer service.

Edge: SkyTouch.

Which Has More Integrations: SkyTouch or Softstar?

SkyTouch integrates with 33 verified partners, including well-known solutions like SiteMinder, Impulsify, and Chargeback. These integrations streamline functions like distribution, payments, and guest management.

Softstar has no verified integrations listed and no recent updates on its partner network. The absence of integrations suggests a limited or outdated ecosystem.

Edge: SkyTouch.

Which Do Hoteliers Rate Higher: SkyTouch or Softstar?

SkyTouch’s reviews reflect a strong, consistent user satisfaction, with a 76.67/100 HTR Score and an 89% likelihood to recommend. Property types like independent hotels and boutique properties rate it highly, citing ease of use and good support.

Softstar has no recent ratings or reviews, preventing a meaningful comparison. Without recent feedback, SkyTouch clearly holds the better reputation among hoteliers.

Edge: SkyTouch.

How Much Do SkyTouch and Softstar Cost?

SkyTouch charges a flat monthly fee of $600, with no free trial or hidden costs listed. Its transparent pricing aligns with its extensive feature set and support offerings.

Softstar’s pricing is not publicly available, making it difficult to assess value. The lack of transparent costs and recent reviews further diminishes its attractiveness.

SkyTouch’s clear pricing makes it easier to evaluate ROI.

Edge: SkyTouch.

What Type of Hotel Should Use SkyTouch?

• Hotels seeking a proven, scalable property management system with extensive integrations.
• Properties that value detailed reporting and revenue management tools.
• Hotels with multiple properties looking for centralized control.
• Hotels that prioritize reliable customer support and cloud-based access.
• Teams that want a user-friendly platform with minimal onboarding time.

Not ideal if your hotel:

• Operates in a niche segment that requires specialized management.
• Has very limited IT support or prefers on-premise solutions.
• Needs extensive customization beyond what SkyTouch offers.

What Type of Hotel Should Use Softstar?

• Rental property managers focusing on tenant tracking, maintenance, and financial reporting.
• Small property portfolios seeking an AI-driven platform to optimize operations.
• Businesses desiring automation features for day-to-day management.
• Teams that don’t require extensive integrations or hotel-specific features.

Not ideal if your hotel needs comprehensive PMS functions, hotel-specific modules, or active support from a well-established provider.

SkyTouch vs Softstar: The Bottom Line for Hotels

SkyTouch is a mature, feature-rich hotel PMS with extensive integrations, proven support, and positive recent reviews. Its broad adoption and active user feedback make it the safer choice for most hotel properties seeking an all-in-one management system.

Softstar, while potentially suited for rental or tenant management, lacks recent validation and detailed public features, making it a less reliable option for hotels. Its unverified support and integration ecosystem further weaken its position.

If your hotel values proven reliability, extensive features, and active support, SkyTouch is the clear choice. For niche rental management needs and less focus on hotel-specific features, Softstar may be worth exploring, but with caution due to limited recent data.

In conclusion, for most hoteliers, SkyTouch represents a more dependable and robust solution, especially given its recent reviews, ongoing support, and comprehensive feature set.