The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 215 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
STAY shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Mobile App and Guest Messaging.
wetter.com GmbH shines .
Side-by-side ratings based on 215 verified hotelier reviews on HTR.
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| Starting Price | From $300/mo | Contact sales |
| Verified Reviews | 215 | 0 |
After analyzing 215 verified reviews, STAY users most value its guest experience optimization, mobile and user experience, operational efficiency, while wetter.com GmbH users highlight . Click any theme to see what reviewers say.
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wetter.com GmbH |
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Guest Experience Optimization
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Mobile and User Experience
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Operational Efficiency
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Support and Service
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CMS and Customization
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Integration Capabilities
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Analytics and Reporting
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How each product ranks among Hotel Guest Apps vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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wetter.com GmbH |
|---|---|---|
| Small (10-24 rooms) ▾ | #9 10 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #4 83 reviews | — |
| Large (75-199 rooms) ▾ | #2 89 reviews | — |
| X-Large (200+ rooms) ▾ | #2 24 reviews | — |
By Property Type
| Segment |
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wetter.com GmbH |
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| Boutique ▾ | #2 77 reviews | — |
| Luxury ▾ | #2 88 reviews | — |
| Branded / Chain ▾ | #3 91 reviews | — |
| Extended Stay ▾ | #6 7 reviews | — |
By Region
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wetter.com GmbH |
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| North America ▾ | #5 27 reviews | — |
| Europe ▾ | #3 112 reviews | — |
| Asia Pacific | #6 3 reviews | — |
| Middle East | #7 2 reviews | — |
Choosing the right guest app can significantly shape your hotel's guest experience, operational efficiency, and revenue. On one hand, STAY Guest App by STAY offers a comprehensive platform with over 200 reviews, recent positive feedback, and a suite of features designed for scalability. On the other, wetter.com GmbH has little to no recent reviews, limited data, and no apparent market presence in the hotel industry. Does your hotel want a proven, well-rated solution or an unverified alternative?
Both products aim to enhance the guest experience and streamline hotel operations but differ vastly in market adoption and feature set. STAY Guest App provides a full-featured, mobile-first experience with a proven track record of over 200 reviews, a 4.78/5 ease-of-use rating, and a 4.83/5 customer support score, making it a reliable choice for hotels seeking proven technology. wetter.com GmbH, by contrast, has no reviews, no publicly available ratings, and no documented hotel-specific features, raising questions about its market validation and support.
While STAY's extensive integration network and regional presence in over 30 countries speak to its stability, wetter.com GmbH's lack of integration or client data makes it a questionable contender unless you are exploring untested options. Given the current reviews and industry presence, STAY clearly leads as the more dependable and relevant choice for hotels seeking trustworthy guest engagement technology.
Edge: STAY Guest App.
If your hotel needs a mature, feature-rich platform with proven results in reducing queues, increasing revenue, and engaging guests via a mobile app, go with STAY Guest App. It suits hotel chains and independent hotels aiming to digitize their services, from room service orders to guest messaging, supported by a broad partner network and extensive regional coverage.
If, however, your hotel is exploring basic or initial guest messaging solutions without concern for proven industry performance, support, or integrations, wetter.com GmbH might seem appealing. Yet, with no available data, reviews, or features, it’s hard to justify choosing wetter.com over a solution like STAY, which delivers tangible results and ongoing support.
Edge: STAY Guest App.
STAY receives a 4.78/5 rating for ease of use, with reviews citing its intuitive interface, straightforward onboarding, and simple content management. Users describe the app as "very intuitive and friendly," with staff easily adopting it, making guest requests and information management effortless.
There is no publicly available user feedback or ratings for wetter.com GmbH, making it impossible to assess its usability. Without any review data, wetter.com GmbH cannot be compared on this critical aspect.
Edge: STAY Guest App.
STAY offers 14 distinct features, including guest messaging, room service ordering, local recommendations, multilingual translations, mobile checkout, and guest profiles—covering a broad range of guest engagement needs. wetter.com GmbH, on the other hand, has no documented features or functionalities, which suggests limited or unproven capabilities.
The presence of integrated features, especially ones that directly impact guest satisfaction and operational efficiency, makes STAY the clear leader. Its features are designed to digitize and streamline the guest experience effectively.
Edge: STAY Guest App.
STAY boasts a 4.83/5 customer support rating, with reviews highlighting responsive, helpful assistance. Guests and staff appreciate their support, even though some mention the lack of phone support and limited regional hours.
wetter.com GmbH offers no available reviews or support ratings, leaving hotels to guess about its service quality. The absence of feedback or documented support channels makes wetter.com GmbH significantly less trustworthy for hotels prioritizing reliable help.
Edge: STAY Guest App.
STAY integrates with 20 verified partners, including major PMS and distribution systems like SiteMinder, Oracle Hospitality, and Mews. This extensive network allows for seamless data sharing and operational harmony.
wetter.com GmbH has no documented integrations or partner connections, raising concerns about its ability to connect with existing hotel systems. For hotels needing smooth operational workflows, STAY’s integration ecosystem is a decisive advantage.
Edge: STAY Guest App.
STAY has accumulated over 200 reviews in the last six months, with a 3/5 overall rating but notably a 4.78/5 for ease of use and 4.83/5 for support, reflecting strong recent satisfaction. Its NPS of 9.59/10 indicates a high likelihood of recommendation.
wetter.com GmbH has no recent reviews or ratings, so no comparative data exists. This lack of recent feedback suggests that STAY’s user base is more satisfied and confident in their product.
Edge: STAY Guest App.
STAY offers a straightforward pricing model, starting at $300 per month with no freemium or trial options. There are no implementation fees or hidden costs, providing clarity for hotel budgets.
wetter.com GmbH’s pricing details are unavailable, with no public information on costs, plans, or trial options. The lack of transparent pricing makes it difficult to evaluate its value or compare it to STAY’s established pricing.
Edge: STAY Guest App.
Not ideal if your hotel is exploring basic messaging or untested solutions without a need for proven features or support.
Not ideal if your hotel values proven performance, extensive features, proven support, or integration capabilities.
The core difference between the two solutions is proven market presence and feature depth. STAY Guest App is an established, highly-rated platform with extensive integrations, features, and a broad client base, making it the safer, more effective choice for hotels aiming to digitize and elevate their guest experience.
Choose STAY if your hotel seeks a reliable, well-supported platform that has demonstrated success across multiple regions and property types. Its recent reviews, high satisfaction scores, and comprehensive features make it the clear leader.
On the other hand, wetter.com GmbH offers little to no verifiable data, reviews, or features, making it an uncertain option for hotels that rely on proven solutions. Unless your hotel is experimenting with untested tools or has specific, simple needs, STAY remains the recommended choice for your digital guest experience strategy.
Hotel Guest Apps pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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wetter.com GmbH | |
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| Starting Price | From $300/mo | — |
According to HTR's product database, STAY Guest App and wetter.com GmbH share 0 features. Here are the key differences — features one has that the other lacks.
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wetter.com GmbH |
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| Automated Replies | ||
| Chatbot | ||
| Guest Messaging | ||
| Message Routing | ||
| Mobile App | ||
| Web-app |
Showing top differences. 2 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Thanks to STAY, we offer our guests an interaction tool with our staff. We can make real-time decisions with it. This simplifies our staff's duties at the same time. The guest expe..."
No published case study for this goal yet.
"Implementing STAY contributed to a significant increase in our revenue and customer satisfaction. The app pays for itself. We have seen significant increases in consumption for all..."
No published case study for this goal yet.
What hoteliers love
Multiple reviews highlight how STAY dramatically enhances guest experience by providing digital and sustainable ways for guests to access information... Multiple reviews highlight how STAY dramatically enhances guest experience by providing digital and sustainable ways for guests to access information and services. Features like real-time updates, mobile service ordering, and the ability to make restaurant reservations reduce wait times and provide convenience.
The app's user interface and mobile experience are lauded for being intuitive and easy to navigate. Users find it simple to update information and man... The app's user interface and mobile experience are lauded for being intuitive and easy to navigate. Users find it simple to update information and manage content, whether they are hotel staff or guests.
STAY aids in improving hotel operational efficiency by allowing quicker handling of guest requests, optimized internal processes, and reduced front de... STAY aids in improving hotel operational efficiency by allowing quicker handling of guest requests, optimized internal processes, and reduced front desk lines. The tool facilitates sustainable practices by digitizing traditional paper-based services, aiding hotels in their sustainability goals.
Where hoteliers push back
The CMS is highlighted for its ease of use and customization capabilities, though users have indicated some areas for improvement, particularly more f... The CMS is highlighted for its ease of use and customization capabilities, though users have indicated some areas for improvement, particularly more flexibility in design and functionality.
Users appreciate STAY's robust integration capabilities with various internal applications and systems, including PMS and CRM systems. These integrati... Users appreciate STAY's robust integration capabilities with various internal applications and systems, including PMS and CRM systems. These integrations streamline data management and help provide a seamless experience for both staff and guests.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. STAY Guest App and wetter.com GmbH share many core Hotel Guest Apps features, but each has unique capabilities. STAY Guest App offers 20 verified integration partners, while wetter.com GmbH offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. STAY Guest App leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
STAY Guest App: No. wetter.com GmbH: No. Neither product currently offers a free tier. Most Hotel Guest Apps vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. STAY has an HT Score of 47 and wetter.com GmbH has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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