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Stayntouch vs. WebRezPro:
Which Is Right for You?
TLDR
We analyzed 606 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Stayntouch shines when it comes to user-friendly interface — especially for brand properties (4.9/5) , with exclusive features like Shift Planning and SOC2 Complaint.
WebRezPro shines when it comes to technical support — especially for independent properties (4.9/5) , with exclusive features like Housekeeping module and Guest CRM.
How Does Stayntouch Compare to WebRezPro?
Side-by-side ratings based on 606 verified hotelier reviews on HTR.
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| Ease of Use |
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| Value for Money |
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| Starting Price | From $800/mo | From $700/mo |
| Verified Reviews | 371 | 235 |
What Are the Pros and Cons of Stayntouch vs WebRezPro?
After analyzing 606 verified reviews, Stayntouch users most value its user-friendly interface, integration and onboarding, system performance and reliability, while WebRezPro users highlight technical support, ease of use, shortcuts. Click any theme to see what reviewers say.
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Stayntouch
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User-Friendly Interface
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Technical Support
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Integration and Onboarding
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Ease of Use
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System Performance and Reliability
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Shortcuts
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Reservation Management
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Reporting and Analytics
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Double Booking Issue
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Room Management and Housekeeping
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Reservation Management
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Stayntouch vs WebRezPro: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
Stayntouch
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|---|---|---|
| Small (10-24 rooms) ▾ | #18 51 reviews | #8 124 reviews |
| Mid-Size (25-74 rooms) ▾ | #5 208 reviews | #11 65 reviews |
| Large (75-199 rooms) ▾ | #7 29 reviews | #22 4 reviews |
| X-Large (200+ rooms) ▾ | #2 58 reviews | #15 3 reviews |
By Property Type
| Segment |
Stayntouch
|
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|---|---|---|
| Boutique ▾ | #6 220 reviews | #13 74 reviews |
| Luxury ▾ | #6 180 reviews | #19 35 reviews |
| Branded / Chain ▾ | #3 152 reviews | #18 24 reviews |
| Extended Stay ▾ | #14 17 reviews | #16 15 reviews |
By Region
| Segment |
Stayntouch
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|---|---|---|
| North America ▾ | #4 262 reviews | #5 206 reviews |
| Europe ▾ | #12 64 reviews | #37 4 reviews |
| Asia Pacific | #21 3 reviews | #19 3 reviews |
| Middle East | — | #21 1 reviews |
The Decision
Choosing the right property management system (PMS) can significantly impact your hotel's operations, guest satisfaction, and revenue. Stayntouch and WebRezPro both aim to streamline your management tasks, but they do so with different strengths. While Stayntouch offers more recent reviews and a higher overall rating, WebRezPro provides extensive integrations and a broader feature set. Which one aligns better with your hotel's needs?
Is Stayntouch or WebRezPro Better for Hotels?
Both Stayntouch and WebRezPro serve the core purpose of managing reservations, front desk operations, and reporting. Stayntouch emphasizes an intuitive, mobile-friendly interface with robust multi-property management, making it ideal for hotels seeking ease of use and scalability. WebRezPro, meanwhile, offers a comprehensive suite of features, including a built-in booking engine and extensive third-party integrations, suitable for properties aiming for deep customization and automation. Do you need a system focused on simplicity or one packed with integrations?
WebRezPro vs Stayntouch: Which Should Your Hotel Choose?
If your hotel needs a straightforward, user-friendly PMS with excellent multi-property capabilities, go with Stayntouch. Its high reviews and ease of onboarding make it ideal for hotels prioritizing operational efficiency without complex customization. However, if your property relies heavily on third-party integrations, online booking, and advanced billing features, WebRezPro’s extensive partner network and flexible tools will better serve your needs. Consider your property size and integration complexity.
Is Stayntouch or WebRezPro Easier to Use?
Stayntouch boasts a 4.7/5 ease-of-use rating based on current reviews, with users praising its intuitive screens and quick onboarding, especially for mobile management. WebRezPro receives a slightly lower rating of 4.58/5 but is still considered simple for most users, with recent updates improving shortcuts and navigation. Staff adoption is smooth for both, but Stayntouch’s focus on visual design and user-friendly layout offers a slight edge.
Edge: Stayntouch.
Which Has Better Features: Stayntouch or WebRezPro?
Stayntouch offers 49 features, including shift planning, SOC2 compliance, and GDPR adherence—features tailored for security and automation. WebRezPro provides 46 shared features plus 14 unique ones like a booking engine, multi-currency, guest CRM, and spa modules, making it highly versatile. WebRezPro's broad feature set, especially its online booking and extensive billing tools, makes it more comprehensive for diverse property types. Which features are essential for your hotel’s operations?
Edge: WebRezPro.
Which Has Better Customer Support: Stayntouch or WebRezPro?
Stayntouch's support is rated 4.68/5, with reviews highlighting their proactive onboarding and support team, especially during transitions. WebRezPro surpasses with a 4.81/5 rating, with users frequently praising their responsiveness and technical expertise, describing their support as "stellar" and "quick to resolve issues." Recent reviews emphasize WebRezPro’s exceptional customer service as a key strength.
Edge: WebRezPro.
Which Has More Integrations: Stayntouch or WebRezPro?
Stayntouch connects with 188 verified partners, including popular systems like Tripleseat, Experience Hotel, and SiteMinder—offering extensive open API capabilities. WebRezPro offers integrations with 90 verified partners, including major platforms like Oracle Hospitality, Kipsu, and GuestCentric, with over 125 total integrations available. While Stayntouch has a larger verified partner pool, WebRezPro's wide-ranging API support makes it highly adaptable for varied tech stacks.
Edge: Stayntouch.
Which Do Hoteliers Rate Higher: Stayntouch or WebRezPro?
Stayntouch's current reviews mainly come from boutique and independent hotels, averaging 4.9/5, with recent feedback praising its ease of use and mobile features. WebRezPro has a broader hotel segment base, with a 4.72/5 rating, especially favored by motels, resorts, and larger properties for its flexibility and support. Given the recency and volume of reviews, Stayntouch’s higher overall rating and more recent feedback favor it.
Edge: Stayntouch.
How Much Do Stayntouch and WebRezPro Cost?
Stayntouch charges a flat monthly fee of $800, with no additional implementation costs or trial options. WebRezPro offers a slightly lower base price at $700 per month, also without implementation fees or trial info. The pricing reflects their market positioning—Stayntouch emphasizes scalability and enterprise features, while WebRezPro offers affordability with extensive capabilities.
What Type of Hotel Should Use Stayntouch?
- Hotels that prioritize ease of use and quick onboarding.
- Properties with multiple locations seeking centralized management.
- Hotels looking for mobile check-in, self-service kiosks, and contactless options.
- Boutique hotels and independent properties wanting an intuitive interface.
- Teams that value open APIs and third-party integrations.
- Not ideal if you need advanced in-house marketing tools or complex billing features.
What Type of Hotel Should Use WebRezPro?
- Properties seeking a flexible, customizable PMS with extensive third-party integrations.
- Hotels that want an integrated booking engine and online reservation capabilities.
- Larger properties or chains managing group bookings and complex packages.
- Hotels needing advanced billing options like folio splitting.
- Properties with diverse accommodation types, including resorts and motels.
- Not ideal if you prefer a minimalistic, simple system without many integrations.
WebRezPro vs Stayntouch: The Bottom Line for Hotels
Stayntouch excels in delivering an easy-to-use, mobile-optimized PMS with strong multi-property management and recent positive reviews. If your hotel values intuitive operation and rapid onboarding, it’s the clear choice, especially given its higher overall ratings and recent review count.
WebRezPro offers a broader feature set, with extensive integrations, online booking, and customizable tools that suit larger or more complex operations. When deep automation, advanced billing, and wide connectivity are priorities, WebRezPro is the better fit.
In summary, choose Stayntouch if your focus is on simplicity, quick staff adaptation, and modern guest experiences. Opt for WebRezPro if you need depth in features, integrations, and flexibility to tailor the system to your property’s specific needs.
How Much Do Stayntouch and WebRezPro Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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Stayntouch
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| Starting Price | From $800/mo | From $700/mo |
Which Features Does Stayntouch Have That WebRezPro Doesn't (and Vice Versa)?
According to HTR's product database, Stayntouch and WebRezPro share 46 features. Here are the key differences — features one has that the other lacks.
| Feature |
Stayntouch
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|---|---|---|
| Booking Engine | ||
| Channel Manager | ||
| GDPR Compliant | ||
| Group Booking Engine | ||
| Multi-currency | ||
| Multi-lingual | ||
| Property Management System | ||
| SOC2 Complaint | ||
| Shift Planning |
Showing top differences. 5 more features differ between these products.
Real-World Results: Stayntouch vs WebRezPro by Business Goal
We analyzed 10 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
Stayntouch
No published case study for this goal yet.
"Love [WebRezPro’s] customer support. No matter the issue, they always respond and resolve it."
Snowflake Mountain Resort & Spa
Small
"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and..."
No published case study for this goal yet.
The TWA Hotel
Small
"As an independent hotel that runs above 100% occupancy on many nights, the TWA Hotel finds Stayntouch integral to our operations."
"WebRezPro is modern and integrates well with other modern companies’ products, is extremely easy to use and to teach, and is sufficiently customizable. But their ‘absolutely can do..."
Stayntouch vs WebRezPro: The Bottom Line
What hoteliers love
The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements ar... The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements are highlighted as aiding faster task execution and enhancing staff capability, thus improving guest interactions.
Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. T... Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. The guidance provided by these individuals was deemed invaluable, particularly for system transition and setup.
Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns ove... Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns over the speed of addressing complex issues amidst rapid company growth.
Where hoteliers push back
While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack deta... While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack detail or are hard to manipulate, highlighting the need for customizable analytics solutions.
Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functi... Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functionality in room diary visibility and tasks scheduling to address specific management needs.
Ranks higher for
Unique capabilities
What hoteliers love
Web-Rez is commended for having responsive and helpful technical support, which assists in resolving technical issues efficiently and maintaining syst... Web-Rez is commended for having responsive and helpful technical support, which assists in resolving technical issues efficiently and maintaining system reliability.
Reviewers note that the updated version 11.0.3 of Web-Rez is user-friendly and easy to learn, which helps in minimizing the time spent on training sta... Reviewers note that the updated version 11.0.3 of Web-Rez is user-friendly and easy to learn, which helps in minimizing the time spent on training staff and ensures faster onboarding.
The introduction of new shortcuts in the latest software update is appreciated by users, as it aids in quicker navigation and task completion, ultimat... The introduction of new shortcuts in the latest software update is appreciated by users, as it aids in quicker navigation and task completion, ultimately contributing to operational efficiency.
Where hoteliers push back
Some users experience occasional double booking problems, which can lead to guest dissatisfaction if not managed promptly; however, these issues are r... Some users experience occasional double booking problems, which can lead to guest dissatisfaction if not managed promptly; however, these issues are reportedly fixable on the user's end.
Ranks higher for
Unique capabilities
Frequently Asked Questions About Stayntouch vs WebRezPro
Can Stayntouch replace WebRezPro?
It depends on your requirements. Stayntouch and WebRezPro share many core Property Management Systems features, but each has unique capabilities. Stayntouch offers 187 verified integration partners, while WebRezPro offers 89. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Stayntouch leads in ease of use at 4.7/5 vs 4.6/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Stayntouch or WebRezPro offer a free plan?
Stayntouch: No. WebRezPro: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Stayntouch and WebRezPro?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Stayntouch has an HT Score of 91 and WebRezPro has 84. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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