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eviivo Suite™ HMS vs. ThinkReservations All-in-1 HMS:
Which Is Right for You?
TLDR
We analyzed 567 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
eviivo shines when it comes to customer service — especially for Vacation Rentals & Villas properties (0.0/5) , with exclusive features like Native Email Marketing and Guest Feedback Management.
ThinkReservations shines in ease of use and ROI — especially for brand properties (0.0/5) , with exclusive features like Point of Sale and GDPR Compliant.
How Does eviivo Suite™ HMS Compare to ThinkReservations All-in-1 HMS?
Side-by-side ratings based on 567 verified hotelier reviews on HTR.
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| Starting Price | From $700/mo | From $1,100/mo |
| Verified Reviews | 216 | 351 |
What Are the Pros and Cons of eviivo Suite™ HMS vs ThinkReservations All-in-1 HMS?
After analyzing 567 verified reviews, eviivo users most value its customer service, user friendly interface and ease of use, communication and integration, while ThinkReservations users highlight technical support limitations, user-friendly interface, guest communication. Click any theme to see what reviewers say.
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eviivo
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ThinkReservations
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Customer Service
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Technical Support Limitations
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User Friendly Interface and Ease of Use
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User-Friendly Interface
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Communication and Integration
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Guest Communication
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Training and Documentation
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Customization Options
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Chat Support Limitations
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Calendar Functionality
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Booking Management
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Group Management and Automation
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eviivo vs ThinkReservations: Rankings by Hotel Segment
How each product ranks among Hotel Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
eviivo
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ThinkReservations
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|---|---|---|
| Small (10-24 rooms) ▾ | #11 54 reviews | #4 129 reviews |
| Mid-Size (25-74 rooms) ▾ | #18 14 reviews | #5 15 reviews |
| Large (75-199 rooms) ▾ | #10 6 reviews | #2 3 reviews |
| X-Large (200+ rooms) | #21 0 reviews | #1 1 reviews |
By Property Type
| Segment |
eviivo
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ThinkReservations
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|---|---|---|
| Boutique ▾ | #10 44 reviews | #4 92 reviews |
| Luxury ▾ | #7 35 reviews | #5 72 reviews |
| Branded / Chain ▾ | #10 19 reviews | #4 22 reviews |
| Extended Stay ▾ | #10 12 reviews | #9 8 reviews |
By Region
| Segment |
eviivo
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ThinkReservations
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|---|---|---|
| North America ▾ | #10 30 reviews | #1 332 reviews |
| Europe ▾ | #3 152 reviews | #36 2 reviews |
| Asia Pacific | #25 2 reviews | #24 0 reviews |
| Middle East | #21 0 reviews | #20 0 reviews |
The Decision
Choosing the right hotel management software can dramatically influence your property's efficiency, guest satisfaction, and profitability. Both eviivo Suite™ HMS and ThinkReservations All-in-1 HMS aim to streamline operations, but they cater to different hotel profiles and operational priorities. While eviivo boasts a larger global footprint and a broader feature set, ThinkReservations emphasizes ease of use and revenue optimization through its comprehensive platform. Which solution aligns best with your property's needs?
Is eviivo Suite™ or ThinkReservations Better for Hotels?
eviivo Suite™ and ThinkReservations are both designed to simplify property management, yet they serve different segments and operational styles. eviivo is known for its extensive integrations, especially with independent hotels and vacation rentals, and its focus on automation and multi-channel synchronization. ThinkReservations, meanwhile, emphasizes straightforward usability, strong guest communication, and revenue-driving features, making it popular among small and medium-sized properties. Do you prioritize a broad feature set or ease of operation?
ThinkReservations All-in-1 HMS vs eviivo Suite™: Which Should Your Hotel Choose?
If your hotel is a small property or inn seeking a user-friendly system with proven revenue uplift capabilities, go with ThinkReservations. Its intuitive interface, strong OTA integration, and upselling tools have earned it a high user rating of 4.88/5 from 312 recent reviews. If your hotel manages multiple properties, vacation rentals, or requires advanced automation, eviivo's larger feature library and global presence make it the better fit, despite its lower overall rating of 1/5 and fewer recent reviews. Which profile best describes your hotel?
Is eviivo Suite™ or ThinkReservations Easier to Use?
ThinkReservations scores slightly higher for ease of use at 4.8/5 based on user reviews, with many praising its straightforward setup and helpful onboarding. Users frequently highlight how easily staff adapt to its interface, with some calling it "like adding another employee." eviivo, rated at 4.48/5, is also praised for its intuitive reservation and billing processes but has some complaints about interface design complexity. Edge: ThinkReservations.
Which Has Better Features: eviivo Suite™ or ThinkReservations?
eviivo boasts 41 shared features plus 13 unique, including native email marketing, guest CRM, and integrated CRS, making it highly versatile for independent hotels and vacation rentals. ThinkReservations offers 41 shared features and 2 exclusive ones, notably point of sale and GDPR compliance, emphasizing simplicity and legal readiness. If your property needs advanced marketing and operational tools, eviivo’s feature set is more comprehensive. For straightforward booking and guest management, ThinkReservations’ core features suffice. Edge: eviivo.
Which Has Better Customer Support: eviivo or ThinkReservations?
eviivo’s support scores 4.57/5, with users highlighting helpfulness and professionalism, especially during onboarding. However, some reviews mention occasional communication issues, particularly in chat support. ThinkReservations outperforms slightly with a 4.79/5 rating, with users describing their support team as "very accessible" and "knowledgeable," providing quick resolutions. When it comes to reliable, responsive support, ThinkReservations has the edge.
Which Do Hoteliers Rate Higher: eviivo or ThinkReservations?
ThinkReservations enjoys a higher overall rating at 4.88/5, based on 312 recent reviews, with many users from small properties and inns praising its ease of use and revenue tools. eviivo's score of 1/5 is notably low, but its 191 reviews include many from larger or more complex properties, with mixed satisfaction levels. For recent, positive feedback from small lodging operations, ThinkReservations leads. Edge: ThinkReservations.
How Much Do eviivo and ThinkReservations Cost?
eviivo’s pricing starts at $700/month, with no free tier or trial, reflecting its enterprise-level focus. ThinkReservations charges $1,100/month, also without a free trial, but its pricing includes more built-in automation tools aimed at ROI. Both are premium, subscription-based systems, but your choice depends on your budget and whether the added features justify the higher cost.
What Type of Hotel Should Use eviivo Suite™?
- Hotels that operate independently and prioritize multi-channel distribution.
- Vacation rentals, villas, or cottages needing dynamic pricing and automation.
- Small to medium-sized properties seeking extensive integrations.
- Hotels that want to grow direct bookings via native marketing tools.
- Teams that value automation and guest feedback management.
- Not ideal if your property requires a simple, low-cost solution with minimal integrations.
What Type of Hotel Should Use ThinkReservations?
- Small hotels, inns, or B&Bs looking for a user-friendly interface.
- Properties aiming to increase revenue through upselling and yield management.
- Hotels that want seamless OTA integration and automated guest communications.
- Teams that prefer an intuitive platform with quick onboarding.
- Properties emphasizing guest satisfaction and operational efficiency.
- Not ideal if your hotel needs highly advanced automation or multi-property management.
ThinkReservations vs eviivo Suite™: The Bottom Line for Hotels
The core difference lies in their target users: eviivo’s extensive feature set and global presence make it suited for larger, independent, or vacation rental properties, despite its lower recent review scores. ThinkReservations excels in simplicity, user satisfaction, and revenue-focused tools, making it ideal for small hotels and inns that prioritize ease of use and quick ROI.
Choose eviivo if your property requires broad integrations, automation, and multi-channel management—especially if you operate multiple locations or vacation rentals. Opt for ThinkReservations if your focus is on straightforward operations, guest engagement, and revenue growth with minimal complexity.
In conclusion, if recent reviews and ease of use matter most, ThinkReservations is the stronger choice. However, for extensive features and a proven track record in diverse markets, eviivo remains a robust, albeit more complex, solution.
How Much Do eviivo Suite™ HMS and ThinkReservations All-in-1 HMS Cost?
Hotel Management Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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eviivo
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ThinkReservations
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| Starting Price | From $700/mo | From $1,100/mo |
Which Features Does eviivo Suite™ HMS Have That ThinkReservations All-in-1 HMS Doesn't (and Vice Versa)?
According to HTR's product database, eviivo Suite™ HMS and ThinkReservations All-in-1 HMS share 41 features. Here are the key differences — features one has that the other lacks.
| Feature |
eviivo
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ThinkReservations
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| GDPR Compliant | ||
| Guest CRM | ||
| Guest Feedback Management | ||
| Native Email Marketing | ||
| Native Email Marketing | ||
| Payment Requests | ||
| Point of Sale | ||
| Rate Shopping Module |
Showing top differences. 3 more features differ between these products.
Real-World Results: eviivo vs ThinkReservations by Business Goal
We analyzed 16 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
Brambles of Inveraray
Mid-Size
"Because of the automation from the eviivo Suite, it saves me a huge amount of time. This time I can use on growing the business; working on the business instead of in the business...."
Blue Tang Inn
Mid-Size
"I became aware of ThinkReservations at a trade show in the US, and I could see right away that it would help Blue Tang Inn streamline our operations, increase our booking and upsel..."
Hotel Garni Seestern
Small
"Auf eviivo könnte ich heut gar nicht mehr drauf verzichten. Das Hotel ohne dieses Programm zu führen, scheint mir fast unmöglich, weil die Zeit, die ich jetzt erspart habe, die ich..."
Yara Palm Springs
Small
"ThinkReservations Digital Registration has streamlined our check in process, making my job so much easier. Being able to ask guests for their ID and credit card ahead of time, agre..."
Be Still Getaways
Large
"Managing The Historic Berkeley Place is a unique challenge given its historic significance and diverse suite offerings. With eviivo, every aspect, from booking to guest communicati..."
Inn on Main
Small
"We try to take care of all the needs of our guests so that they have an experience rather than just a stay"
eviivo vs ThinkReservations: The Bottom Line
What hoteliers love
Users frequently commend Eviivo for its exceptional customer service, with advisors like Jilani, Gu7etif, and Sam noted for their professionalism and... Users frequently commend Eviivo for its exceptional customer service, with advisors like Jilani, Gu7etif, and Sam noted for their professionalism and responsiveness during support interactions. The support team's availability significantly aids users in troubleshooting and optimizing system use.
Eviivo's interface is consistently hailed as simple and intuitive, making it easy for newcomers to manage bookings, calendars, and hotel operations ef... Eviivo's interface is consistently hailed as simple and intuitive, making it easy for newcomers to manage bookings, calendars, and hotel operations effortlessly. This contributes to enhanced productivity by reducing the learning curve for users.
Integration with communication tools like SMS and WhatsApp is a notable feature many users appreciate for streamlining customer interactions. This add... Integration with communication tools like SMS and WhatsApp is a notable feature many users appreciate for streamlining customer interactions. This adds to the customization and personalization of the guest experience.
Where hoteliers push back
While Eviivo's chat support is generally praised, some users report limitations such as limited availability and variable advisor quality. Improving t... While Eviivo's chat support is generally praised, some users report limitations such as limited availability and variable advisor quality. Improving these aspects could enhance the overall customer service experience.
Eviivo's efficient reservation and booking management features are praised, helping hotels manage room availability and bookings seamlessly across dif... Eviivo's efficient reservation and booking management features are praised, helping hotels manage room availability and bookings seamlessly across different channels. This enhances revenue optimization by ensuring effective occupancy management.
Ranks higher for
Unique capabilities
What hoteliers love
A few reviews suggested limitations in technical support, specifically mentioning non-24/7 availability and response delays. Users occasionally felt i... A few reviews suggested limitations in technical support, specifically mentioning non-24/7 availability and response delays. Users occasionally felt improvements could be made in this area for quicker resolutions.
The interface is intuitive and easy to navigate for staff and customers. This transparency ensures a smooth booking process and simplifies management... The interface is intuitive and easy to navigate for staff and customers. This transparency ensures a smooth booking process and simplifies management tasks, benefiting tech and non-tech-savvy users alike.
The platform supports automated messaging, customizable email templates, and guest reviews post-stay, enhancing guest engagement and satisfaction. It... The platform supports automated messaging, customizable email templates, and guest reviews post-stay, enhancing guest engagement and satisfaction. It effectively facilitates pre, during, and post-visit communication.
Where hoteliers push back
The calendar functionality, although strong, was noted to lack continuous scrolling capabilities, sometimes complicating long-term planning and requir... The calendar functionality, although strong, was noted to lack continuous scrolling capabilities, sometimes complicating long-term planning and requiring date input for navigation.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About eviivo Suite™ HMS vs ThinkReservations All-in-1 HMS
Can eviivo Suite™ HMS replace ThinkReservations All-in-1 HMS?
It depends on your requirements. eviivo Suite™ HMS and ThinkReservations All-in-1 HMS share many core Hotel Management Software features, but each has unique capabilities. eviivo Suite™ HMS offers 32 verified integration partners, while ThinkReservations All-in-1 HMS offers 16. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. ThinkReservations All-in-1 HMS leads in ease of use at 4.8/5 vs 4.5/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do eviivo Suite™ HMS or ThinkReservations All-in-1 HMS offer a free plan?
eviivo Suite™ HMS: No. ThinkReservations All-in-1 HMS: No. Neither product currently offers a free tier. Most Hotel Management Software vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank eviivo Suite™ HMS and ThinkReservations All-in-1 HMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. eviivo has an HT Score of 88 and ThinkReservations has 87. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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