Prostay vs. ThinkReservations PMS:
Which Is Right for You?

Is Prostay or ThinkReservations Better for Hotels?

Prostay and ThinkReservations both address core property management needs—reservations, billing, guest communications, and operations coordination—but they diverge sharply in fit and market presence. Prostay targets resorts and larger properties needing an all-in-one, on-premise or cloud solution with offline capability and deep automation for room assignments and revenue management. ThinkReservations focuses on small to medium independent inns, bed & breakfasts, and boutique hotels, emphasizing direct booking growth, channel integration, and guest messaging.

Both systems streamline booking workflows, reduce manual errors, and improve operational visibility. However, Prostay’s offline mode and spa module cater to resorts with complex service offerings, while ThinkReservations’ mobile app, OTA connectivity, and robust guest communication tools suit properties prioritizing online distribution and guest engagement.

Prostay vs ThinkReservations: Which Should Your Hotel Choose?

If you operate a resort or multi-property group requiring offline access, integrated spa and wellness modules, and automated room assignment rules, Prostay’s 10 unique features and on-premise option provide operational depth backed by top ratings (5/5 from 5 reviews). Conversely, if you run a small bed & breakfast, boutique hotel, or inn in North America, ThinkReservations offers superior OTA connectivity (17 verified partners), a mobile app, and proven revenue lift (e.g., 52% growth at Blue Tang Inn). Its 427 reviews averaging 4.8/5 overall, with 5/5 in the last six months (43 recent reviews), demonstrate current market trust.

Limited data exists for Prostay outside resorts and boutique hotels, so smaller or budget properties should cautiously evaluate fit. ThinkReservations dominates small independent properties with 62% of users rating it 4.9/5 or higher, making it the safer choice for that segment.

Is Prostay or ThinkReservations Easier to Use?

Both Prostay and ThinkReservations score 4.8/5 for ease of use and onboarding, reflecting intuitive interfaces and straightforward training. Prostay reviewers praise its “professional, intuitive, user friendly” design that accelerates staff training and daily operations, minimizing learning curves. ThinkReservations users value its simple navigation, clear icons, and integrated workflows that reduce front desk workload.

Both products support fast adoption by front desk and management teams. Prostay’s offline mode enhances usability in low-connectivity environments, while ThinkReservations’ mobile app extends operational access. Review volume favors ThinkReservations, but with only 5 reviews, Prostay’s high rating is credible though less validated by scale.

Edge: Even.

Which Has Better Features: Prostay or ThinkReservations?

Prostay has 10 unique features focused on operational automation and multi-property management: on-premise deployment, a guest CRM, centralized messaging, payment requests, automated space optimization, rules-based room assignments, an integrated CRS, a revenue management module, and a spa & wellness module. These features empower resorts to optimize room allocation and revenue, automate communications centrally, and manage spa services without external tools.

ThinkReservations offers 12 distinct features, including group functionality, automated night audits, PCI compliance, tax configuration, a mobile app, digital and tablet/kiosk check-in, integrated payment terminals with card readers, shift planning, and SMS guest messaging. These target independent inns and boutique hotels that rely heavily on OTA channels, direct booking, and mobile operations. ThinkReservations’ integration with popular OTAs and digital registration streamlines guest check-in and payment processing.

Prostay’s unique features improve operational control and automation for larger properties, while ThinkReservations provides tools that enhance guest engagement and streamline front desk workflows for smaller properties.

Edge: Even.

Which Has Better Customer Support: Prostay or ThinkReservations?

Prostay and ThinkReservations both receive strong marks for customer support and onboarding, at 5/5 and 4.8/5 respectively. Prostay users highlight the professionalism and responsiveness of the support team, noting the company’s assistance during data migration and feature guidance. ThinkReservations customers repeatedly praise live-person support, rapid issue resolution, and knowledgeable account managers who understand innkeeping operations.

ThinkReservations’ larger user base benefits from extensive support resources, including training videos and proactive client engagement. Prostay’s support is highly rated but based on a smaller review sample. Both vendors enable smooth onboarding, ensuring teams adapt quickly.

Edge: Even.

Which Has More Integrations: Prostay or ThinkReservations?

ThinkReservations leads with 17 verified integrations, including major OTAs like Airbnb, Expedia, Tripadvisor, and specialized partners such as TrustYou, Intely, Sojern, and Canary Technologies. This breadth supports wide distribution, guest feedback, and upsell opportunities critical for independent hotels seeking direct booking growth and channel diversification. Shared integrations include Stripe payment processing.

Prostay lists only 2 verified partners: Stripe and STAAH, a channel manager. This limited ecosystem restricts connectivity options, potentially adding manual workflows or third-party tools for distribution and guest engagement. Prostay’s strength lies in built-in modules rather than extensive third-party integrations.

Hotels focused on OTA connectivity and marketing integrations benefit from ThinkReservations’ broader ecosystem, while properties prioritizing in-house operational automation may find Prostay’s integrations sufficient.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Prostay or ThinkReservations?

Both products earn excellent overall ratings: Prostay a perfect 5/5 from 5 reviews, ThinkReservations 4.8/5 from 427 reviews. ThinkReservations’ 43 recent reviews in the last six months average 5/5, indicating consistent high satisfaction. Prostay lacks recent reviews, meaning its rating may not reflect current user experience fully.

Segment-specific ratings favor Prostay in resorts (5/5 from 4 reviews) and boutique hotels (5/5 from 3 reviews), though sample sizes are small. ThinkReservations dominates bed & breakfasts and inns with 4.9/5 across 377 reviews, and has strong scores in luxury hotels (4.9/5) and airport/conference hotels (4.9/5).

Given ThinkReservations’ extensive data and broad segment coverage, its ratings provide a more statistically reliable indicator. Prostay’s perfect scores indicate high satisfaction but require caution due to limited review volume and recency.

Edge: Even.

How Much Do Prostay and ThinkReservations Cost?

Prostay charges a base price of $600 with no monthly fees, no per-room pricing, and no implementation fee. It does not offer a trial period. This upfront pricing may suit properties preferring CAPEX investment over monthly OPEX, especially multi-property groups.

ThinkReservations sets a base price of $500, also without monthly or per-room fees and no implementation cost. Like Prostay, it lacks a trial period. The slightly lower base price may appeal to smaller properties or those starting new.

Neither vendor publishes detailed pricing tiers or add-on costs. The absence of per-room fees suggests pricing scales well for various property sizes but requires direct vendor consultation for full cost transparency.

What Type of Hotel Should Use Prostay?

• Hotels that operate resorts or multi-property groups needing offline access and on-premise deployment.
• Teams requiring integrated spa and wellness management alongside room and billing operations.
• Properties seeking automated space optimization and rules-based room assignments to reduce manual allocation.
• Hotels that value a centralized guest CRM and integrated guest/agent messaging to streamline communications.
• Resorts aiming for embedded revenue management tools without relying on third-party software.

Not ideal if:

• You run a small bed & breakfast or independent inn primarily focused on OTA distribution and mobile guest engagement.
• Your property requires broad OTA integrations beyond STAAH or extensive third-party marketing tools.
• You need a proven track record with a large user base and recent market validation.

What Type of Hotel Should Use ThinkReservations?

• Small to medium independent inns, bed & breakfasts, and boutique hotels focused on direct bookings and OTA connectivity.
• Properties needing integrated payment terminals, PCI compliance, and tax configuration to streamline financial workflows.
• Hotels requiring mobile access for staff via an app, digital registration, and tablet/kiosk check-in options.
• Teams that prioritize guest communication via SMS and email to enhance the guest experience.
• Properties looking to improve operational efficiency with features like automated night audits and shift planning.

Not ideal if:

• Your hotel demands offline capability and on-premise deployment for remote or low-connectivity locations.
• You require spa or wellness module integration within the PMS.
• Your property needs advanced automated space optimization and rule-based room assignments.

Prostay vs ThinkReservations: The Bottom Line for Hotels

Prostay and ThinkReservations both deliver strong property management capabilities but serve distinct hotel types. Prostay excels in resort and multi-property environments with its on-premise option, offline mode, spa module, and automation tailored to complex operations. ThinkReservations shines in the boutique inn and small hotel segment by integrating deeply with OTAs, offering mobile tools, and powering direct booking growth.

Choose Prostay if your property benefits from centralized guest CRM, automated room assignment rules, and integrated revenue management tools, especially in resort or multi-property scenarios. Its all-in-one platform reduces the need for multiple systems and supports offline operation, critical for certain geographies.

Choose ThinkReservations if your hotel prioritizes distribution across multiple OTAs, needs a mobile app for staff, and values advanced guest messaging including SMS. Its proven revenue impact in small to mid-size inns and bed & breakfasts, supported by hundreds of recent positive reviews, demonstrates operational and financial gains through direct bookings and streamlined front desk workflows.