RMS vs. ThinkReservations PMS:
Which Is Right for You?

Is RMS by RMS or ThinkReservations PMS by ThinkReservations Better for Hotels?

RMS by RMS and ThinkReservations PMS both serve the property management system (PMS) market but target distinct hotel types and operational complexities. RMS excels in multi-property portfolios, resorts, RV parks, and serviced apartments, offering a broad feature set that supports complex workflows and scaling needs. ThinkReservations focuses on small to medium independent hotels and inns, particularly bed & breakfasts, with a user-friendly system optimized for straightforward daily operations.

Both platforms centralize reservation management, channel distribution, guest communication, and payment processing to reduce manual tasks and improve revenue management. They each aim to replace fragmented tools with a unified system but diverge in depth and scope. RMS’s strength lies in its scalability and extensive hotel-relevant features, while ThinkReservations prioritizes ease of use and responsive support for smaller properties.

RMS by RMS vs ThinkReservations PMS by ThinkReservations: Which Should Your Hotel Choose?

If your property is a multi-property group, resort, RV park, or serviced apartment complex seeking a highly configurable system with embedded channel management and revenue tools, RMS is the data-backed choice. RMS’s 326 reviews with an average rating of 4.2/5 reflect strong performance in segments like motels (20% of users) and resorts (9%), where it maintains consistent ratings around 4.2/5. Its 118 verified integrations ensure broad connectivity critical for complex operations.

If you operate a single or small cluster of independent inns or boutique hotels, especially bed & breakfasts that make up 63% of ThinkReservations’ user base, choose ThinkReservations. It holds a higher overall rating of 4.8/5 across 424 reviews and scores 4.9/5 with 38 recent reviews, indicating current satisfaction. The platform’s streamlined workflows, intuitive interface, and dedicated support cater to smaller teams aiming for quick adoption and operational simplicity.

For hotel segments with fewer than 10 reviews for ThinkReservations, such as extended stay and RV parks, the data is thin; RMS’s broader feature set and multi-segment presence suggest better fit for those niches. Conversely, ThinkReservations’ superior ease of use and support ratings make it preferable for properties where staff training and responsiveness are critical.

Is RMS by RMS or ThinkReservations PMS by ThinkReservations Easier to Use?

ThinkReservations leads in ease of use with a combined ease of use and onboarding rating of 4.8/5 versus RMS’s 4.3/5 and 4.1/5 respectively. Reviewers praise ThinkReservations for its intuitive interface and minimal training requirements, calling it "so easy even a caveman can run this stuff" and highlighting straightforward reservation management and calendar views. Users report quick adoption across front desk and management teams, reducing operational friction.

RMS, while praised for robust capabilities, is noted by some reviewers for complexity in workflows like refund processing and rate entry, which can be tedious for frontline staff. Some users mention the need for more accessible digital learning resources. This complexity reflects RMS’s broader functionality but can slow onboarding in smaller staff settings.

Edge: ThinkReservations.

Which Has Better Features: RMS by RMS or ThinkReservations PMS by ThinkReservations?

RMS offers a significantly larger set of hotel-specific features with 36 unique capabilities compared to ThinkReservations’ single unique feature, the drag-and-drop tape chart. RMS’s exclusive features such as an integrated CRS, revenue management module, guest CRM, multi-currency and multi-lingual support, group booking engine, native email marketing, ID & passport scanning, and a dedicated housekeeping mobile app deliver operational depth.

These features enable complex workflows: the revenue management module allows revenue managers to optimize rates dynamically, while the integrated guest CRM supports personalized marketing campaigns. The housekeeping app streamlines room turnover tasks, improving operational efficiency for larger properties.

ThinkReservations’ drag-and-drop tape chart simplifies reservation visualization and room assignment but lacks the breadth of RMS’s specialized modules. Both share 38 features including booking engine, channel management, guest feedback, and online checkout, but RMS’s additional capabilities offer a competitive edge for complex operations.

Edge: RMS.

Which Has Better Customer Support: RMS by RMS or ThinkReservations PMS by ThinkReservations?

ThinkReservations holds a higher combined customer support and onboarding rating of 4.8/5 versus RMS’s 4.5/5 and 4.1/5. Reviewers frequently highlight ThinkReservations’ responsive and knowledgeable support teams, with accessible live-person help and proactive guidance. One reviewer notes, “The Think team was very easy to work with and very accessible,” emphasizing rapid issue resolution.

RMS’s support is praised for deep expertise, especially in trust accounting and multi-property setups. Several reviewers commend specific agents for patience and thorough follow-ups with screenshots and detailed emails. However, some complaints mention delayed responses and occasional outdated help articles.

Edge: ThinkReservations.

Which Has More Integrations: RMS by RMS or ThinkReservations PMS by ThinkReservations?

RMS substantially outpaces ThinkReservations in integrations with 118 verified partners versus 17. Both support major OTA platforms including Booking.com, Expedia, Airbnb, and Tripadvisor, plus shared integrations with Whistle, TrustYou, INTELITY, PriceLabs, and Stripe.

RMS’s unique integrations include STR, Fairmas, PhoneSuite, HiJiffy, and Event Temple, which cater to advanced reporting, revenue benchmarking, guest messaging, and event management. ThinkReservations’ exclusive partners like Sojern, Triptease, and Lynx Automation serve marketing and automation functions but in fewer numbers.

Hotels requiring extensive third-party connectivity, especially multi-property or resort operations, will benefit from RMS’s broader ecosystem. Smaller properties with simpler integration needs may find ThinkReservations adequate.

Edge: RMS.

Which Do Hoteliers Rate Higher: RMS by RMS or ThinkReservations PMS by ThinkReservations?

ThinkReservations is rated higher overall at 4.8/5 across 424 reviews, with a recent 6-month rating of 4.9/5 over 38 reviews, reflecting current user satisfaction. RMS holds a 4.2/5 rating across 326 reviews but only 7 recent reviews in the last 6 months, fewer than the 10 needed for a recent rating, and representing a 54% drop from its historical average of 15.3 reviews per 6 months. This decline suggests RMS’s all-time rating may not fully reflect the present product experience.

Segment ratings reinforce ThinkReservations’ strength in bed & breakfasts (4.9/5 from 375 reviews) and boutique hotels (4.7/5), while RMS maintains consistent 4.2/5 to 4.4/5 scores across motels, resorts, and RV parks. ThinkReservations also scores near 4.9/5 in luxury and city-center hotels, albeit with fewer reviews than RMS in these categories.

Edge: ThinkReservations.

How Much Do RMS by RMS and ThinkReservations PMS by ThinkReservations Cost?

RMS’s base price is $800.00 with no freemium, flat monthly fee, or per-room pricing disclosed. ThinkReservations lists a base price of $500.00, also without freemium, flat fee, or per-room rates. Neither product publishes implementation fees or trial options. The lower base price of ThinkReservations may better suit smaller properties or those with tighter budgets, while RMS’s higher price reflects its broader feature set and enterprise focus.

What Type of Hotel Should Use RMS by RMS?

Hotels that should consider RMS by RMS:

• Manage multiple properties or complex portfolios requiring centralized control.
• Operate resorts, RV parks, or serviced apartments with specialized inventory and housekeeping needs.
• Require integrated revenue management and advanced reporting for data-driven decisions.
• Need multi-lingual, multi-currency support for international guest bases.
• Seek a PMS with extensive third-party integrations for marketing, distribution, and accounting.

Not ideal if:

• Your team prefers a highly intuitive, simple interface with minimal training.
• You operate a small independent inn or B&B prioritizing ease of use over feature breadth.
• You require frequent, proactive support with rapid response times.

What Type of Hotel Should Use ThinkReservations PMS by ThinkReservations?

Hotels that should consider ThinkReservations:

• Are small to medium independent hotels, inns, or bed & breakfasts focusing on straightforward daily operations.
• Prioritize ease of use and rapid staff onboarding with minimal technical complexity.
• Seek strong customer support and accessible live assistance.
• Want a PMS that integrates well with major OTAs and supports direct booking growth.
• Value a clear calendar and reservation management interface with a drag-and-drop tape chart.

Not ideal if:

• You operate multiple properties or require highly configurable workflows.
• You need advanced revenue management modules or specialized housekeeping tools.
• Your property demands broad third-party integrations beyond the 17 partners ThinkReservations offers.

RMS by RMS vs ThinkReservations PMS by ThinkReservations: The Bottom Line for Hotels

RMS by RMS and ThinkReservations PMS differ fundamentally in scope and target customer. RMS is a powerful, scalable PMS platform geared toward complex, multi-property operations with advanced revenue management and extensive integrations. ThinkReservations caters to smaller, independent properties emphasizing ease of use, responsive support, and efficient daily workflows.

Choose RMS when managing resorts, RV parks, or serviced apartments needing multi-lingual and multi-currency capabilities, integrated revenue management, and a wide partner ecosystem. RMS’s 36 unique hotel-focused features and 118 integrations support operational complexity and growth.

Choose ThinkReservations if you run a bed & breakfast, boutique hotel, or small independent inn where ease of use, onboarding speed, and live customer support matter most. ThinkReservations’s higher overall rating (4.8/5), recent 6-month rating (4.9/5), and superior ease of use and support scores reflect its strength in this segment.

Note RMS’s sharp drop in review activity (7 recent reviews vs a prior 6-month average of 15.3) may indicate emerging challenges not yet fully captured by its all-time 4.2/5 rating. ThinkReservations’s steady review volume and rising ratings suggest its platform and support are currently more aligned with user expectations.