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TourDesk
5.0 (1 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
TourDesk
Unranked in Concierge Software
Our intuitive platform allows you to earn a commission while impressing your guests with good service.
100% recommended by 1 hotels
TourDesk has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is TourDesk?
Founded in 2013 | Headquarters in Reykjavík (Iceland) | 23 employees
**TourDesk is a tour booking management system designed exclusively for hotels and guesthouses.** It streamlines the process of booking tours, enhancing service quality while significantly reducing front-desk and back-office workload. The platform features an intuitive Agent System that allows hotel staff to efficiently book tours for guests in-person. Additionally, it offers a branded Sales Portal where guests can independently plan and book their own adventures. By providing this dual functionality, TourDesk not only enhances guest satisfaction but also generates automatic revenue for properties. It's free to use and even offers commissions for each sale, aligning its success directly with that of your business.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of TourDesk products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
TourDesk Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
TourDesk Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by TourDesk
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
TourDesk's Provided Description:
"TourDesk, designed exclusively for hotels and guesthouses, streamlines tour bookings, elevates service quality, and reduces front-desk and back-office workload. Our platform offers an Agent System for efficient in-person bookings and a branded Sales Portal for guests to plan their adventures, generating automatic revenue. Best of all, it's free to use, and we pay commissions for every sale, aligning our success with yours."
FAQs
Capabilities
Upselling Tours and Activities
Upselling Tours and Activities
Every affiliate gets their own Sales Portal they can share with their guests to allow the guests to book tours and activities on their own. The affiliate earns commission on each booking made through their portal.
Book Tours and Activities in 1 minute
Book Tours and Activities in 1 minute
Each affiliate has access to the TourDesk Agent system where they can book tours and activities for their guests whilst the guest stands in front of them. The agent system is easy to use and intuitive.
Live availability from Suppliers
Live availability from Suppliers
TourDesk connects directly to numerous supplier system which deliver live availability for tours and activities. Affiliates can save their time making calls and sending emails to figure out availability of local tours and use TourDesk instead.
Customer Support
Customer Support
TourDesk has a team of experienced customer support agents that assist your guests with any issues regarding to their Tours and Activities bookings, including refunds and cancellations.
Add local accommodation providers as sellers
Add local accommodation providers as sellers
By listing your products on TourDesk, you tap into a thriving network of local accommodation providers eager to offer unique experiences to their guests. Boost your reach, revenue, and reputation by seamlessly connecting with a diverse customer base.
Features
Branding & Customization
4/5 features
Logistics & Fulfillment
4/5 features
Vendor Management
4/5 features
Guest Communication
4/5 features
Available Add-ons & Modules
Agent System
Upselling Software
Used by the front desk staff as a point-of-sale. The Agent System allows the front desk and/or concierge to easily and securely identify, book, and confirm a tour for a guest standing in front of them.
Sales Portal
Hotel Guest Apps
used by guests to plan their own adventure. The Sales Portal allows you to earn revenue from your guest’s bookings automatically. TourDesk creates a Sales Portal for you and customizes it with your logo and brand colors. You can then simply share the Sales Portal with your guests who then can book their experiences on their own in one location.
Q2 '26 Concierge Software Survey Insights
Is TourDesk a good fit for your hotel?
Rank
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Actabl is a top Concierge Software pick among mid-sized hotels on HotelTechReport because hoteliers point to guest itineraries that can be updated and shared in minutes, keeping concierge details, reservations, and follow-up in one place.
Large
90%
(250)
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Actabl is a top Concierge Software pick among X Large hotels on HotelTechReport, because hoteliers lean on its tickets, itineraries, and reminders to keep guest requests, department notes, and follow-ups in one place.
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TourDesk Reviews Summary
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Recommended by
Achievements
This vendor's trending score is rising, TourDesk is the #31 most trending product in the Concierge Software category (out of 41) and the #2485 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTourDesk’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
TourDesk Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Compare TourDesk to Top Alternatives
One single system to manage your resort's daily operations.
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Hotelier Rating
Looking for specific info?
10
Tour Desk
Hotel manager from 100 to 199 room Boutique in Kopavogur (Iceland)
Verified
3 years ago
I had the pleasure of receiving exceptional assistance from both Bryndís and Chus at Tour Desk. Bryndís went above and beyond in creating outstanding content for us, which truly enhanced our experience. It's clear that Tour Desk is incredibly fortunate to have such talented individuals managing the solution. Their dedication and expertise m...
Iceland
Iceland
Hotel manager
Large Hotel
- 1
It looks like TourDesk is not recommended by any hotels
Check out the top 10 most recommended TourDesk alternativesExpert Q&A and Partner Recommendations
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TourDesk hasn’t been recommended by any experts or partners yet
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Support
Unverified
TourDesk has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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