Compare TrustYou (Reputation) vs Shiji ReviewPro Hotel Reputation​ vs Reputation Manager (by Customer Alliance)

TrustYou

TrustYou (Reputation)

251 reviews
ReviewPro

Shiji ReviewPro Hotel Reputation​

30 reviews
Customer Alliance

Reputation Manager (by Customer Alliance)

40 reviews

Compare TrustYou (Reputation) vs Shiji ReviewPro Hotel Reputation​ vs Reputation Manager (by Customer Alliance)

Reputation Management vendor comparison between TrustYou (Reputation) vs Shiji ReviewPro Hotel Reputation​ vs Reputation Manager (by Customer Alliance). Find out which Reputation Management is right for you based on realtime data from 321 verified hotelier reviews across 86 countries.

TrustYou

TrustYou

Ranked 2 (out of 48)

4.4
251 reviews
View profile
ReviewPro

ReviewPro

Ranked 8 (out of 48)

4.0
30 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 5 (out of 48)

4.7
40 reviews
View profile

Ratings Summary

HT Score

TrustYou (Reputation)

99 HTScore Icon

Shiji ReviewPro Hotel Reputation​

28 HTScore Icon

Reputation Manager (by Customer Alliance)

83 HTScore Icon
Popularity

TrustYou (Reputation)

251 verified reviews

Shiji ReviewPro Hotel Reputation​

30 verified reviews

Reputation Manager (by Customer Alliance)

40 verified reviews
Likelihood to Recommend

TrustYou (Reputation)

88%

Shiji ReviewPro Hotel Reputation​

80%

Reputation Manager (by Customer Alliance)

93%
Ease of Use

TrustYou (Reputation)

4.5

Shiji ReviewPro Hotel Reputation​

4

Reputation Manager (by Customer Alliance)

4.7
ROI

TrustYou (Reputation)

4.3

Shiji ReviewPro Hotel Reputation​

3.4

Reputation Manager (by Customer Alliance)

4.3
Implementation

TrustYou (Reputation)

4.3

Shiji ReviewPro Hotel Reputation​

3.6

Reputation Manager (by Customer Alliance)

4.8
Customer Support

TrustYou (Reputation)

4.5

Verified Customer Support

Shiji ReviewPro Hotel Reputation​

3.6

Verified Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Certificate of Excellence

TrustYou (Reputation)

Shiji ReviewPro Hotel Reputation​

Reputation Manager (by Customer Alliance)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

Case Management

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

Case Management

SMS text messaging

TrustYou (Reputation)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Shiji ReviewPro Hotel Reputation​

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

TrustYou
vs.
ReviewPro
vs.
Customer Alliance

Customers

Top 3 Segments

TrustYou (Reputation)

Resorts - 19%
Branded Hotels - 15%
Other - 14%

Shiji ReviewPro Hotel Reputation​

Resorts - 27%
Other - 13%
Boutiques - 13%

Reputation Manager (by Customer Alliance)

Boutiques - 15%
Bed & Breakfast & Inns - 13%
City Center Hotels - 10%
Featured clients

TrustYou (Reputation)

-

Reputation Manager (by Customer Alliance)

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

ReviewPro Average ReviewPro

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

TrustYou (Reputation)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Shiji ReviewPro Hotel Reputation​

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
TrustYou
vs.
ReviewPro
vs.
Customer Alliance

What Customers Are Saying

Most Recent Review

TrustYou (Reputation)

JHL Collections Sees Significant Score Increases Since Implementing TrustYou

Corporate Director of Quality & Continuous Improvement

Shiji ReviewPro Hotel Reputation​

That you could see this in a report just like other free alternatives. You

Owner

Reputation Manager (by Customer Alliance)

Efficient reputation management through CA

Head of Marketing from Innsbruck (Austria)
Most Positive Review

TrustYou (Reputation)

Thai City Centre Hotel Review of TrustYou

Human Resources

Shiji ReviewPro Hotel Reputation​

ReviewPro staff is highly attentive

Operations

Reputation Manager (by Customer Alliance)

Effective, not expensive and fast support

Manager
Most Critical

TrustYou (Reputation)

Reputation management

Gastgeberin

Shiji ReviewPro Hotel Reputation​

Worst company I ever dealt with in my whole career

Hotel General Manager

Reputation Manager (by Customer Alliance)

Great product

Verkaufsleiterin
References

TrustYou (Reputation)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

-

Reputation Manager (by Customer Alliance)

Adelina Cantarell
Directora Comercial Hotel HCC Montblanc

Christian Hempel-Werner
Head of Business Operations A&O Hotels and Hostels

General Info

Screenshots
Integrations

TrustYou (Reputation)

Channel Managers (4) Hotel Management Software (6) Property Management Systems (14)

Shiji ReviewPro Hotel Reputation​

Channel Managers (2) Rate Shopping (2) Hotel Rate Parity (1)

Reputation Manager (by Customer Alliance)

Property Management Systems (18) Staff Collaboration Tools (1) Hotel Management Software (6)
Recent Company Updates
-

Reputation Manager (by Customer Alliance)

Customer Alliance doesn’t have any recent company updates