ThinkReservations PMS vs. Ulyses (by Septeo Hospitality):
Which Is Right for You?

The Decision

Choosing between ThinkReservations PMS by ThinkReservations and Ulyses by Septeo Hospitality hinges on your hotel's specific needs. ThinkReservations excels as a user-friendly, highly-rated property management system with recent reviews confirming its ease of use and customer support. Conversely, Ulyses offers a broader scope, managing diverse hospitality services, but lacks recent peer reviews, which makes assessing its current performance more challenging.

Both platforms aim to streamline operations and elevate guest experiences, but their core functionalities and target audiences differ substantially. Do you need a proven, hotel-centric PMS, or does your operation require a versatile system managing multiple services? Let’s explore how these two compare.

Is ThinkReservations or Ulyses Better for Hotels?

ThinkReservations focuses solely on property management for small to medium hotels, inns, and B&Bs, with a core emphasis on reservations, guest communication, and revenue enhancement. Its recent reviews, with over 360 in the past six months, highlight a high satisfaction rate of 97% and an overall rating of 4.88/5, indicating strong current user confidence.

Ulyses, by contrast, targets a broader array of hospitality services, including food, spa, activities, and retail, and is designed to serve multi-service venues. However, it has no recent reviews or ratings, making it difficult to gauge its present user satisfaction or operational effectiveness.

Are you primarily seeking a dedicated PMS with proven results, or do you require a comprehensive solution for diverse hospitality operations that is yet to be validated by recent user feedback? This fundamental difference should guide your decision.

ThinkReservations vs Ulyses: Which Should Your Hotel Choose?

If your hotel needs a straightforward, reliable PMS with a strong user base of inns, B&Bs, and boutique hotels, ThinkReservations is the clear choice. Its extensive recent reviews, high satisfaction scores, and positive testimonials make it suitable for properties prioritizing reservations, guest communication, and revenue management.

If your operation involves managing multiple services beyond room bookings—such as spa, activities, or retail—and you're looking for an all-in-one management platform, Ulyses could be appealing. Nevertheless, the absence of recent reviews and peer feedback makes it harder to confirm its effectiveness or ease of use.

For small hotels or inns desiring a proven, easy-to-adopt platform, ThinkReservations offers more reassurance. For multi-service venues ready to explore a flexible, integrated solution, Ulyses might be worth considering, but with caution.

Is ThinkReservations or Ulyses Easier to Use?

ThinkReservations boasts a high ease-of-use rating of 4.82/5 based on recent reviews from over 360 users, who praise its intuitive interface, smooth onboarding process, and helpful support team. Many describe it as “like adding another employee,” highlighting its straightforward implementation and staff adoption.

Ulyses, by comparison, has no available user ratings or recent reviews, making it impossible to assess its usability or onboarding experience. The lack of peer feedback means you cannot reliably determine how quickly your team could adapt to its interface.

Edge: ThinkReservations.

Which Has Better Features: ThinkReservations or Ulyses?

ThinkReservations offers 34 shared features with Ulyses and five unique ones, including online support, task management, automated reminders, a mobile app, and shift planning — all tailored specifically for hotel operations. Its features are designed to optimize reservations, guest communication, and revenue, with a focus on ease of use.

Ulyses provides a broader suite of 10 unique features such as a spa & wellness module, guest CRM, online checkout, and revenue management. These features are aimed at multi-service venues seeking to manage diverse hospitality activities within a single platform.

Given their different targets, ThinkReservations’ features are more hotel-centric, while Ulyses emphasizes diversification. Edge: ThinkReservations.

Which Has Better Customer Support: ThinkReservations or Ulyses?

ThinkReservations earns a 4.83/5 support rating, with reviewers praising its quick response time, accessible staff, and 24/7 support. Many users describe the support team as “very knowledgeable” and “easy to work with,” emphasizing their responsiveness.

Ulyses lacks recent reviews or ratings concerning support and onboarding, leaving no reliable data to compare. The absence of peer feedback diminishes confidence in its current customer service quality.

Edge: ThinkReservations.

Which Has More Integrations: ThinkReservations or Ulyses?

ThinkReservations integrates with 16 verified partners, including major OTAs like Expedia, Airbnb, and Booking.com, as well as channel managers and review platforms. This extensive list supports seamless connectivity to popular distribution channels.

Ulyses has 13 verified integrations, including platforms like SiteMinder, Experience Hotel, and Bowo, but lacks the same breadth of OTA connections. Its integrations focus more on niche services and broader hotel operations.

Given the importance of OTA connectivity for maximizing bookings, ThinkReservations’ larger and more established integration network gives it an edge.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: ThinkReservations or Ulyses?

ThinkReservations’ recent reviews reflect a strong 4.88/5 rating from over 360 hoteliers, with many praising its ease of use, support, and ability to increase revenues through upselling and operational efficiency. Smaller hotels, inns, and boutique properties particularly value its tailored features.

Ulyses has no recent reviews or ratings, so it cannot be reliably compared in terms of hoteliers’ satisfaction or property segment preferences.

Therefore, ThinkReservations is the better-rated platform based on current user feedback, especially for small to medium hotels.

Edge: ThinkReservations.

How Much Do ThinkReservations and Ulyses Cost?

ThinkReservations charges a base fee of $500 per month, with no mention of additional implementation or per-room fees. There’s no free tier or trial, but the transparent pricing allows for straightforward budgeting.

Ulyses’ pricing is not publicly available, with no indication of a subscription model, trial, or implementation costs. Its cost structure remains unclear, making it difficult to compare value directly.

For budget-conscious hoteliers seeking predictable costs, ThinkReservations offers clarity. Ulyses’ pricing remains to be clarified.

What Type of Hotel Should Use ThinkReservations?

• Hotels that prioritize ease of reservation management, guest communication, and revenue growth.
• Small to medium-sized inns, B&Bs, boutique hotels, or resorts.
• Teams that want an intuitive system with high user satisfaction and reliable support.
• Properties looking to integrate with major OTAs easily and efficiently.

Not ideal if your hotel requires multi-service management beyond reservations, or if you are seeking a platform with extensive operational features outside of core PMS functions.

What Type of Hotel Should Use Ulyses?

• Hotels, resorts, or venues offering multiple services such as food, spa, activities, and retail.
• Operations seeking a flexible, all-in-one platform that handles booking, billing, and guest communication across different hospitality segments.
• Managers interested in a customizable, adaptable system that can be tailored to specific service needs.

Not ideal if your hotel primarily needs a reservation-focused PMS, especially given the lack of recent peer reviews or demonstrated ease of use.

ThinkReservations vs Ulyses: The Bottom Line for Hotels

ThinkReservations is a dedicated, well-rated property management platform specifically designed for small to medium hotels, B&Bs, and boutique properties. Its recent reviews underscore its ease of use, excellent support, and ability to enhance revenue through automation and integrations.

Ulyses offers a broader management suite suitable for multi-service venues but lacks recent user feedback and transparent pricing, making its current performance uncertain. Its strengths lie in managing diverse hospitality activities, but without recent validation, the platform's effectiveness remains unconfirmed.

If your hotel requires a proven, hotel-centric PMS with strong support and features, ThinkReservations is the clear choice. If your operation demands managing multiple services and can afford to explore a less validated platform, Ulyses might be worth considering—but only after further due diligence.