More Satisfaction, Less Glitches
Operations
![]()
![]()
Popular in Operations
POPULAR SEARCHES
Best Property Management Systems of 2026
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2026
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2026
Tools to manage your hotel's accounting, budgeting and financial planning.
FEATURED APPS
Revenue Management
![]()
![]()
Popular in Revenue Management
POPULAR SEARCHES
Best Revenue Management Systems of 2026
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Best Channel Managers of 2026
Hotel distribution software that syncs rates, availability and inventory across 3rd party channels
Best Business Intelligence of 2026
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
FEATURED APPS
Marketing
![]()
![]()
Popular in Marketing
POPULAR SEARCHES
Best Hotel CRM & Email Marketing of 2026
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2026
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2026
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
FEATURED APPS
Guest Experience
![]()
![]()
Popular in Guest Experience
POPULAR SEARCHES
Best Hotel Guest Apps of 2026
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2026
Empower guests with easy online check-in, digital authorizations, and seamless upsells.
Best Guest Messaging Software of 2026
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
FEATURED APPS
Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Viator
0.0 (0 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Viator
Unranked in Concierge Software
Discover story-worthy experiences, anytime, anywhere. It’s never too late to make any day extraordinary. Visit viator.com
Not yet recommended by any hotels
Viator Inc. has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is Viator Inc.?
Founded in 1995 | Headquarters in San Francisco (United States) | 171 employees
Viator is an online platform designed to facilitate bookings for destination tours and activities. As a product under TripAdvisor, Viator offers an extensive selection of travel experiences across over 2,000 destinations worldwide, accessible through its user-friendly websites and mobile apps. The platform is valuable for travel operators by providing increased visibility and a streamlined booking process, helping businesses tap into a wider customer base. Through its comprehensive listings and intuitive interface, Viator makes it easy for users to discover, compare, and book unique travel experiences, enhancing their overall trip planning and execution.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Viator Inc. products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Viator Inc. Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Viator Inc. Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Viator Inc.
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Viator Inc.'s Provided Description:
"Viator, a TripAdvisor company, is the market leading destination tours and activities provider, featuring thousands of in destination travel activities in more than 2,000 destinations worldwide via our award-winning websites and mobile apps."
FAQs
Viator Inc. doesn’t have any screenshots available
Features
Branding & Customization
4/5 features
Logistics & Fulfillment
4/5 features
Vendor Management
4/5 features
Guest Communication
4/5 features
Q1 '26 Concierge Software Survey Insights
Is Viator Inc. a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 5
Mid-sized
90%
(296)
Medium hotels say that Actabl's Concierge Software is valued for seamless guest communication, efficient task management, and user-friendly customization, according to verified HotelTechReport reviews. These strengths are crucial for optimizing operational processes in Medium hotel environments.
#1
of 4
Large
90%
(229)
Large hotels say that Actabl's Concierge Software ranks highly for its verified HotelTechReport reviews, citing ease of use, effective interdepartmental communication, and seamless guest experience management. Large properties appreciate its ability to streamline operations, enhance coordination, and personalize guest interactions.
#1
of 3
Enterprise
88%
(130)
X Large hotels say that Actabl's Concierge Software, praised in verified HotelTechReport reviews, excels at enhancing interdepartmental communication and streamlining guest service tasks. X Large properties benefit from its user-friendly interface and effective task management, ensuring coordinated and efficient operations.
Mid-sized
90%
(296)
#1
of 5
Medium hotels say that Actabl's Concierge Software is valued for seamless guest communication, efficient task management, and user-friendly customization, according to verified HotelTechReport reviews. These strengths are crucial for optimizing operational processes in Medium hotel environments.
Large
90%
(229)
#1
of 4
Large hotels say that Actabl's Concierge Software ranks highly for its verified HotelTechReport reviews, citing ease of use, effective interdepartmental communication, and seamless guest experience management. Large properties appreciate its ability to streamline operations, enhance coordination, and personalize guest interactions.
Enterprise
88%
(130)
#1
of 3
X Large hotels say that Actabl's Concierge Software, praised in verified HotelTechReport reviews, excels at enhancing interdepartmental communication and streamlining guest service tasks. X Large properties benefit from its user-friendly interface and effective task management, ensuring coordinated and efficient operations.
Rank
Hotel type
Popular alternatives
#1
of 5
City Center Hotels
91%
(172)
City-Center-Hotel hotels say that Actabl's Concierge Software ranks highly, based on verified HotelTechReport reviews, due to its effective communication features, seamless task organization, and user-friendly interface. These strengths are crucial in enhancing guest service efficiency within City-Center-Hotel.
#1
of 5
Branded Hotels
89%
(223)
Branded hotels say that Actabl's Concierge Software, mentioned in the verified HotelTechReport reviews, excels due to its intuitive user interface, efficient task management capabilities, and seamless communication features. These strengths align well with Branded hotels' needs for streamlined guest services and enhanced operational efficiency.
#1
of 5
Boutique Hotels
91%
(310)
Boutique hotels say that Actabl's Concierge Software excels according to verified HotelTechReport reviews for its ease of use, effective guest communication via SMS, and seamless integration with other hotel systems. These features enhance the guest experience and streamline boutique operations.
City Center Hotels
91%
(172)
#1
of 5
City-Center-Hotel hotels say that Actabl's Concierge Software ranks highly, based on verified HotelTechReport reviews, due to its effective communication features, seamless task organization, and user-friendly interface. These strengths are crucial in enhancing guest service efficiency within City-Center-Hotel.
Branded Hotels
89%
(223)
#1
of 5
Branded hotels say that Actabl's Concierge Software, mentioned in the verified HotelTechReport reviews, excels due to its intuitive user interface, efficient task management capabilities, and seamless communication features. These strengths align well with Branded hotels' needs for streamlined guest services and enhanced operational efficiency.
Boutique Hotels
91%
(310)
#1
of 5
Boutique hotels say that Actabl's Concierge Software excels according to verified HotelTechReport reviews for its ease of use, effective guest communication via SMS, and seamless integration with other hotel systems. These features enhance the guest experience and streamline boutique operations.
Rank
Region
Popular alternatives
#1
of 4
Europe
94%
(48)
Europe hotels say that Actabl's Concierge Software simplifies operations, enhances communication, and efficiently tracks tasks, according to verified HotelTechReport reviews. Commonly praised features important to Europe hotels include user-friendly ticket management and seamless guest interaction.
#1
of 3
Middle East
90%
(7)
Me hotels say that alliants's Concierge Software improves efficiency and enhances guest communication, according to verified HotelTechReport reviews. The software is praised for its user-friendly interface, instant messaging capabilities, and customer-centric design, which are important to Me hotels.
#1
of 3
Asia Pacific
97%
(156)
Ap hotels say that Eleanor's Concierge Software, based on verified HotelTechReport reviews, excels due to its user-friendly design, streamlined booking process, and efficient customer support. These features align with Ap hotels' priorities for enhancing guest experience and operational efficiency.
Europe
94%
(48)
#1
of 4
Europe hotels say that Actabl's Concierge Software simplifies operations, enhances communication, and efficiently tracks tasks, according to verified HotelTechReport reviews. Commonly praised features important to Europe hotels include user-friendly ticket management and seamless guest interaction.
Middle East
90%
(7)
#1
of 3
Me hotels say that alliants's Concierge Software improves efficiency and enhances guest communication, according to verified HotelTechReport reviews. The software is praised for its user-friendly interface, instant messaging capabilities, and customer-centric design, which are important to Me hotels.
Asia Pacific
97%
(156)
#1
of 3
Ap hotels say that Eleanor's Concierge Software, based on verified HotelTechReport reviews, excels due to its user-friendly design, streamlined booking process, and efficient customer support. These features align with Ap hotels' priorities for enhancing guest experience and operational efficiency.
Rank
Country
Popular alternatives
#1
of 2
United States
88%
(501)
Us hotels say that Actabl's Concierge Software efficiently enhances guest experiences with easy-to-use task management and seamless inter-departmental communication, according to verified HotelTechReport reviews. It streamlines operations, enabling quick initiation of guest requests and task updates.
#1
of 2
United Kingdom
93%
(15)
Gb hotels say that Actabl's Concierge Software consistently receives high marks in verified HotelTechReport reviews for its user-friendly interface, effective task management, and seamless multi-department communication. These strengths are highlighted across reviews, emphasizing their value to Gb hotels.
#1
of 2
United Arab Emirates
88%
(10)
Ae hotels say that Actabl's Concierge Software ranks highly in verified HotelTechReport reviews due to its ability to enhance operational efficiency, improve communication among departments, and offer streamlined task management. These features are essential for Ae hotels' seamless guest services.
United States
88%
(501)
#1
of 2
Us hotels say that Actabl's Concierge Software efficiently enhances guest experiences with easy-to-use task management and seamless inter-departmental communication, according to verified HotelTechReport reviews. It streamlines operations, enabling quick initiation of guest requests and task updates.
United Kingdom
93%
(15)
#1
of 2
Gb hotels say that Actabl's Concierge Software consistently receives high marks in verified HotelTechReport reviews for its user-friendly interface, effective task management, and seamless multi-department communication. These strengths are highlighted across reviews, emphasizing their value to Gb hotels.
United Arab Emirates
88%
(10)
#1
of 2
Ae hotels say that Actabl's Concierge Software ranks highly in verified HotelTechReport reviews due to its ability to enhance operational efficiency, improve communication among departments, and offer streamlined task management. These features are essential for Ae hotels' seamless guest services.
Create Free Account
Join 1.5M+ hoteliers making data-driven decisions
OR
Already have an account?
Log in
By proceeding you agree to our Terms of Service and Privacy Policy
What you'll get
Full rankings
Access complete rankings based on verified reviews from real hoteliers to make informed decisions.
AI summaries and insights
Get AI-powered summaries of reviews and key differences to save hours of research time.
Price quote comparisons
Collect personalized quotes from multiple vendors and compare them side-by-side in a single click.
Free tech stack audit
Analyze your current hotel tech stack to identify gaps, redundancies, and optimization opportunities.
Free AI-Powered Report
Want to find out if Viator is a good fit for your hotel?
Get a free AI analyst report with ranked recommendations, real operator reviews, and pricing benchmarks tailored to your property.
Takes 2 min · No credit card needed
Click to unlock
Viator Inc. Reviews Summary
Not yet recommended
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A
Recommended by
Achievements
This vendor's trending score is rising, Viator is the #28 most trending product in the Concierge Software category (out of 41) and the #1729 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreViator Inc.’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Viator Inc. Pricing
Pricing Available By Request
Viator Inc. has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
How many rooms does your hotel have?
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Compare Viator Inc. to Top Alternatives
One single system to manage your resort's daily operations.
Connects all your departments to manage guest requests with ease.
Want to find out if Viator Inc. is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
It looks like Viator Inc. is not recommended by any hotels
Check out the top 10 most recommended Viator Inc. alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Viator Inc. hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsViator Inc. Integrations
Find Great Pairing Apps
No matching results
No matching results
| Company | Functionality | |
|---|---|---|
This integration hasn’t been verified by Viator Inc. yet.
dailypoint™
89% recommended by 155 hotels |
Hotel CRM & Email Marketing
|
|
This integration hasn’t been verified by Viator Inc. yet.
Planet
79% recommended by 106 hotels |
|
|
This integration hasn’t been verified by Viator Inc. yet.
Quinta
94% recommended by 303 hotels |
Hotel Chatbots
|
|
This integration hasn’t been verified by Viator Inc. yet.
OKKAMI INC
0% recommended by 0 hotels |
Contactless Check-in
|
Support
Unverified
Viator Inc. has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
Still gathering info?
Schedule a free 30-minute product demo consultation
Verified
0 seconds ago
Products Reviewed
What do you like most?
What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .
Get Your Free AI Analyst Report
Custom recommendations tailored to your property
Trusted by
