dailypoint™ 360° – Central Data Management

Ranked 3 (out of 47) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

dailypoint™ - the only #realCRM. dailypoint™ is the leading Data Management and CRM platform for...

Ratings Snapshot

Certificate of Excellence
Read 76 reviews
86%
Recommend
HTR Score icon
HT SCORE
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 47 in Hotel CRM & Email Marketing

Ease of Use
4.2/5
ROI
4.1/5
Implementation
4.2/5
Customer Support
4.4/5
Verified Customer Support

dailypoint™ has opened its internal systems to

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Most popular for
  • Resort 25 verified reviews
    87%
  • City Center 12 verified reviews
    88%
  • Branded 10 verified reviews
    86%
  • Boutique 8 verified reviews
    89%
  • Bed & Breakfast 2 verified reviews
    95%
  • Vacation Rental 1 verified reviews
    100%
  • Hostel 1 verified reviews
    80%

dailypoint™ 360° – Central Data Management Overview

dailypoint™ 360° – Central Data Management Overview

dailypoint™ is the leading Data Management and CRM solution individual hotels and hotel groups.  dailypoint™ collects data from all relevant sources such as PMS, POS, website, newsletter or Wi-Fi and creates a central and consolidated guest profile - which is the heart of your business! Integrated cleaning processes and special artificial intelligence (AI) are used to generate add...

About dailypoint™ View website

Founded in 2005 | Headquarters in München Germany | 45 employees

dailypoint™ - software made by Toedt, Dr. Selk & Coll. GmbH dailypoint™ is the leading #abovePMS solution for individual hotels and hotel groups. dailypo...

Other Products by dailypoint™

What customers love about dailypoint™ 360° – Central Data Management

Like 86% recommend

General Manager from Boutique

Customized and professional pre and post guest contact. The System is user friendly and easy to use. Great support team.

Managing Director from Resort

Thanks to the Daily Point solutions, which we use for our hotel group of 4 properties since 2014, we were able to improve data quality considerably both for postal or email mailings. We design and send out our monthly ne...

Manager CRM

-Data cleansing and match&merge from various data sources -One platform for all communications and to maintain the marketing permissions (consent management) -2-way integration with PMS to clean and enrich personal dat...

Marketing Consultant from Vacation Rental

Create a central guest profile with all relevant information Tool for automated email-campaigns Many possibilities to connect other systems Quick check-in form

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Dailypoint creates a central, single profile for a customer / guest filled with data from all different systems and sources. So hotels have all data in one spot. This data is being “cleaned” and consolidated by dailypoint so it is ready to use and correct to use. Dailypoint provides deep analys...

by Werner Meyer (Busy Rooms) on October 01, 2020

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

The Central Profile for a guest / customer, as mentioned above with the capability to clean the data to just have relevant, correct information (highest value). The complexity of the system allows a wide range of funcionalities and with many integrations (like to our system) and services included ...

by Werner Meyer (Busy Rooms) on October 01, 2020

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The product and offering is in a way structured, that a hotelier can add on functionalities and services over time. Start with the main goal to have cleaned, single profiles and then start to make the best use for your own needs e.g. loyalty, login IBE and more. They also have a focus on high qualit...

by Werner Meyer (Busy Rooms) on October 01, 2020

See more answers (5)
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+ 3 recommend
Recommended by Show More (1)

Features

  • Centralized multi-hotel/multi-brand solution
  • Centralized data warehouse
  • Guest profiles
  • Personalized one-to-communication
  • WYSIWYG - HTML Editor
  • Template Editor
  • A/B Testing
  • Segmentation
  • Marketing Automation
  • Guest Feedback Module (comment cards/reviews)
  • Open API

Want to go behind the scenes and see how dailypoint™ 360° – Central Data Management works?

Clients & references

References & testimonials

Testimonial avatar
With dailypoints Website Connect we created our own Direct Booker Club - and with this we were not only able to stop the trend towards the OTAs, we fight back and generate more and more direct bookin...
Heiko Buchta General Manager at the Platzl Hotel
Testimonial avatar
dailypoint convinces with easy handling. We can manage all guest communications - It works simply, directly and professionally. Now the system has also been tested in a crisis and I can say that it ha...
Kristina Türcke & Stefanie Küttner Hotel Manager at the Best Western Plus Hotel Willingen

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Africa
  • North America
  • Europe
  • Asia Pacific
  • Middle East
VERIFIED MARKETS
  • Germany
  • Switzerland
  • Austria
  • France

76 Verified dailypoint™ Reviews

Likelihood to Recommend
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December 16, 2020

dailypoint™ 360° – Central Data Management Review: The best consumer data management I worked with

Management Assistant from Resort in Kreuth (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- allows us a deeper insight in our guest data than any PMS could provide - logical and effective segmentation for marketing goals - automated daily and monthly info for operations (special arrivals, VI...

What do you dislike or think could be improved?

This tool is like the Ferrari in the marketing data bases, mostly used are only parts, so we drived it like a Volkswagen only, but that is the usual user problem. I would wish an information what´s ...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4
arrow review On Dec 21, 2020 Michael T. from dailypoint™ replied:
 Hi,
thank you for your feedback. I know dailypoint offers a huge variety of options, which is also t... 

December 16, 2020

dailypoint™ 360° – Central Data Management Review: a big crm system

Head of Online Marketing from Resort in Kreuth (Germany)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Great support We get awesome and deep insights in our guests profiles The tool is perfect for categorizing guests and select them A good newsletter tool

What do you dislike or think could be improved?

The questionnaires are not user-friendly the content and design is complicated to manage and create if that was improved it would be wonderful

Customer Support
4.5
Ease of Use
4.5
Value for money
3.5
Implementation
3.5
arrow review On Dec 23, 2020 Michael T. from dailypoint™ replied:
 Hi,
thx for your feedback and the wish to make the setup of questionnaires more simple. Currently do... 

December 16, 2020

dailypoint™ 360° – Central Data Management Review: a big crm system

Head of Online Marketing from Resort in Kreuth (Germany)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Great support We get awesome and deep insights in our guests profiles The tool is perfect for categorizing guests and select them A good newsletter tool

What do you dislike or think could be improved?

The questionnaires are not user-friendly the content and design is complicated to manage and create if that was improved it would be wonderful

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
3.5
arrow review On Dec 21, 2020 Michael T. from dailypoint™ replied:
 Hi,
thx for your feedback. Currently we rework the setup of the questionaires so it should be much m... 

December 15, 2020

dailypoint™ 360° – Central Data Management Review: Direct and personal guest communication with a cooperative partner Original: Direkte und persönliche Gästek...

Distribution & E-Commerce from City Center in Basel (Switzerland)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

- The MDB offers innumerable possibilities and thus great potential for hotels in direct and personal guest communication. - Dailypoint does not stand still and is future-oriented - as a cooperative partn...

What do you dislike or think could be improved?

- For an easier introduction to the topic and the system, individual functions and areas should be structured more easily and more intuitively or, alternatively, be explained in more detail (manual). - In...

Customer Support
4
Ease of Use
4
Value for money
n/a
Implementation
n/a
arrow review On Dec 15, 2020 Michael T. from dailypoint™ replied:
 Hi, 
thanks for the very detailed feedback. Glad to read that you like the many options you have. I ... 

December 15, 2020

dailypoint™ 360° – Central Data Management Review: Very good CRM System

Marketing Assistant from Other in Zürich (Switzerland)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

- It makes work easier - Very good and quick support - The campaign management tool offers a lot of useful functions

What do you dislike or think could be improved?

- Display of the lists without quality check could be better. - Creating a target group could sometimes easier.

Customer Support
4.5
Ease of Use
4.5
Value for money
4
Implementation
4
arrow review On Dec 15, 2020 Michael T. from dailypoint™ replied:
 Hallo,
thx for your feedback. Glad that you like the system and the support.
Regarding the target gr... 

December 15, 2020

dailypoint™ 360° – Central Data Management Review: basically ok, but complicated back end and expensive

Director from Resort in Schliersee (Germany)

Recommend 5/10
Full blue star
Full blue star
Full blue star
Empty blue star
Empty blue star

What do you like most?

- automatisms like pre- and post stay emails work perfectly - email campaign analysis are very well represented graphically - Survey and reports in Quality Management are brilliant

What do you dislike or think could be improved?

- the integration took over a year (2014?) and has not been fully completed yet - the list of subscribers to email promotions is always incomplete as new registrations are not taken into account - a...

Customer Support
3.5
Ease of Use
3
Value for money
3
Implementation
2
arrow review On Dec 21, 2020 Michael T. from dailypoint™ replied:
 Hallo,
thx for the postivie but also the negative points. Can you please get in touch with you accou... 

Pricing

Implementation fee
$2501-$7500
Monthly service fee
Less than $1000/month

Popular dailypoint™ 360° – Central Data Management Integrations

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