dailypoint™ 360° – Central Data Management

4.3 (176 REVIEWS)

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HT Score  
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Yumiko, Sina, Sophia-Maria + 22 more experts recommend dailypoint™

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dailypoint™ 360° – Central Data Management

4.3 (176 REVIEWS)

Ranked 3 (out of 62) in Hotel CRM & Email Marketing

dailypoint™ - the only #realCRM. dailypoint™ is the leading Data Management & CRM platform for demanding hotels and hotel groups.

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What is dailypoint™?

Founded in 2005 | Headquarters in München (Germany) | 45 employees
dailypoint™ 360° – Central Data Management is a comprehensive Data Management and CRM platform tailored for the hospitality industry. It centralizes guest data from multiple sources into a unified profile, leveraging AI to process this information through 350 detailed steps to create a Golden Record—a reliable and comprehensive guest profile. The platform seamlessly integrates with hotel property management systems (PMS) and other applications, facilitating automated operations and enhanced guest experiences. Valuable features include deep analytics, personalized marketing tools, and effective segmentation, which collectively boost revenue and operational efficiency. Its advanced data cleansing capabilities ensure high-quality data, while the open API allows seamless connectivity with various systems, ensuring unmatched data integrity. With modules like Data Laundry, Campaign Manager, and Privacy Dashboard for GDPR compliance, dailypoint™ offers robust solutions for data-driven marketing, guest loyalty enhancement, and operational excellence—making it an essential tool for modern hospitality businesses aiming to improve guest satisfaction and streamline operations.

Capabilities

Data Migration

all modules - an overview

Booking Manager

Central Guest Profile

Online Reputation Management

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Available Add-ons & Modules

dailypoint Data Laundry

Hotel CRM & Email Marketing
The dailypoint Data Laundry consolidates and cleans data in 350 steps to create one central guest profile used for all integrated systems.

INCLUDED

dailypoint Privacy Dashboard

Hotel CRM & Email Marketing
With the integrated central Privacy Dashboard you can manage all technically relevant GDPR processes, such as deletion requests.

INCLUDED

dailypoint Campaign Manager

Hotel CRM & Email Marketing
Send the right people the right information at the right time. From newsletters to text messages, push messages, offers, booking confirmations or any automations like pre- & post-stay messages, manage it all in one system.

INCLUDED

Voucher System

Hotel CRM & Email Marketing
A great tool for your cross and upselling and to enhance your direct booking strategy.

INCLUDED

dailypoint Online Reputation Management

Guest Surveys & Feedback
dailypoint™ Questionnaire System combines an Online Reputation Management (ORM) tool with a professional form builder. Responsive and adaptable. Data exchange with TripAdvisor, HolidayCheck or Google

INCLUDED

dailypoint Basic Sales

Hotel Management Software
Basic Sales offers: intelligent Sales & Account Management, communication tracking, task & activity management and more.

PREMIUM ADD-ON

dailypoint Booking Manager

Hotel CRM & Email Marketing
A system that assists hotels throughout the entire inquiry & booking process. Makes guest correspondence much more attractive.

PREMIUM ADD-ON

Data Migration

Hotel Management Software
If you want to switch to a different PMS, dailypoint™ can not only clean your existing guest data but also transfer your data to your new PMS - including guest data and reservations.

PREMIUM ADD-ON

dailypoint™ Reviews Summary

4.3
Very Good
Ease of Use
4.2/5
Customer Support
4.5/5
ROI
4.2/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, dailypoint™ 360° – Central Data Management is the #4 most trending product in the Hotel CRM & Email Marketing category (out of 62) and the #144 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

dailypoint™ has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
95 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

dailypoint™ Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Dailypoint™ Average Dailypoint™

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No matching results

6

Success Stories

3

References

49

Featured Customers

Popularity by Segment

Size

4 | X-Small (1-9 room)

6 | Small (10-24 room)

60 | Medium (25-74 room)

88 | Large (75-199 room)

30 | X-Large (200+ room)

Country

80 | Germany

42 | Switzerland

27 | Austria

15 | France

5 | Maldives

4 | Cyprus

2 | Belgium

2 | Sweden

2 | Saudi Arabia

2 | Bahrain

1 | Egypt

1 | United Arab Emirates

1 | Thailand

1 | Oman

1 | Hungary

1 | Lebanon

1 | Portugal

Type

103 | Luxury Hotels

79 | Resorts

66 | Boutiques

45 | Bed & Breakfast & Inns

44 | Airport/Conference Hotels

40 | Branded Hotels

38 | City Center Hotels

29 | Limited Service & Budget Hotels

13 | Hostels

11 | Extended Stay & Serviced Apartments

7 | Vacation Rentals & Villas

5 | Casinos

1 | Motels

1 | RV Parks & Campgrounds

Region

174 | Europe

9 | Asia Pacific

5 | Middle East

Category

176 | Hotel CRM & Email Marketing

58 | Loyalty Programs for Independents

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Dailypoint™ Reviews

Hotelier Rating

Excellent
114
Very Good
36
Average
37
Poor
1
Terrible
2

Property Size

  • X-Small (4)
  • Small (6)
  • Medium (60)
  • Large (88)
  • X-Large (30)

Country

  • Germany
    Germany
    (80)
  • Switzerland
    Switzerland
    (42)
  • Austria
    Austria
    (27)
  • France
    France
    (15)
  • Maldives
    Maldives
    (5)
  • Cyprus
    Cyprus
    (4)
  • Belgium
    Belgium
    (2)
  • Sweden
    Sweden
    (2)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Bahrain
    Bahrain
    (2)
  • Egypt
    Egypt
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Thailand
    Thailand
    (1)
  • Oman
    Oman
    (1)
  • Hungary
    Hungary
    (1)
  • Lebanon
    Lebanon
    (1)
  • Portugal
    Portugal
    (1)

Region

  • Europe
    Europe
    (174)
  • Asia Pacific
    Asia Pacific
    (9)
  • Middle East
    Middle East
    (5)

Hoteliers say

NEW AI Review summary

Hoteliers like dailypoint for its extensive CRM capabilities, especially in managing guest data and enhancing loyalty programs. The integration with hotel property management systems (PMS) significantly automates operations and improves guest experiences, boosting revenue. Users highlight the deep analytics, personalized marketing tools, and effective segmentation features as unique strengths. However, concerns were raised about the system's complexity, user interface, and the need for supplementary training. Overall, dailypoint offers robust solutions for data-driven marketing and customer relationship management, essential for modern hospitality businesses looking to enhance guest loyalty and operational efficiency.

AI-generated from the text of customer reviews

Data Management and Central Guest Profile
Support and Training
Automations and Integrations
User Interface and Usability
Marketing Tools
Customization and Flexibility
Loyalty Programs
Template and Design Flexibility
Analytics and Reporting
System Stability and Performance
10

An absolutely useful program to process and use the everyday guest-related data.

Head of Reservations from 25-49 room Bed & Breakfast & Inn in Garmisch-Partenkirchen (Germany)

Verified
9 months ago
In fact, you can use and process all guest-related data very well.We use it for newsletters, birthday letters and our loyalty program, among other things
Country Germany
Head of Reservations
Medium Hotel
10

Great loyalty program

Manager from 25-49 room Boutique in Cochem (Germany)

Verified
9 months ago
We had been using the Daiypoint CRM system for a long time. It is very extensive and we are very satisfied. That's why we decided on the loyalty program. A great way to turn guests into regulars.
Country Germany
Manager
Medium Hotel
9

Great system solutions and professional support!

Director of Revenue Management from 100 to 199 room City Center Hotel in Köln (Germany)

Verified
9 months ago
We took on DailyPoint as Hotel CRM and Email Marketing tool and I am very happy about the variety of solutions the company provides AND especially the professional and personal support and guidance during the set-up process. Easy to understand online help is also available and provides a full-service experience for us and our high end custo...
Country Germany
Director of Revenue Management
Large Hotel
10

Best system on the market.

Manager from 25-49 room Airport/Conference Hotel in Cochem (Germany)

Verified
9 months ago
We took a long time to select a suitable system. We looked at and presented many systems on the market. For us, Dailypoint offers the best complete package on the market.
Country Germany
Manager
Medium Hotel
10

dailypoint's Impact at Boutique Resort Obermühle

CIO / Prokurist from 100 to 199 room Luxury Hotel in Garmisch-Partenkirchen (Germany)

Verified
9 months ago
As the Chief Information Officer at Boutique Resort Obermühle, I am thoroughly impressed with the implementation of dailypoint's CRM and Loyalty Module. This technology has significantly enhanced our operational efficiency and guest management strategies. Also a great feature is the Member Website, a centralized platform where members can a...
Country Germany
CIO / Prokurist
Large Hotel
10

CRM made by hotel experts for hotel experts

Senior CRM Manager from 500+ room Airport/Conference Hotel in Kreisfreie Stadt Frankfurt am Main (Germany)

Verified
9 months ago
- Expert knowledge of hotel business, hotel workflows, complexity of hotel technology & data flows - Very good & close interaction with the hotel's property management systems - Very good & trustful partnership to further improve e.g. loyalty features based on our requirements, to achieve better, more automated & digital workflows & CEX i...
Country Germany
Senior CRM Manager
X-Large Hotel
9

Best CRM in the world

Digital Strategy Assistant from 100 to 199 room Bed & Breakfast & Inn in Lisbon (Portugal)

Verified
9 months ago
The automation problem is being solved. The selection of clients divided by grades. Is good for hospitality companies to work.
Country Portugal
Digital Strategy Assistant
Large Hotel
9

Nice CRM made in Germany

CRM systems from 200 to 499 room Airport/Conference Hotel in Kreisfreie Stadt Berlin (Germany)

Verified
9 months ago
Very friendly and supportive collaboration. The System is easy to use and very intuitive. Solutions and fixes will be implemented quickly. Very flexible in terms of connecting new channels.
Country Germany
CRM systems
X-Large Hotel
6

Dailypoint is a sensational product

Direktionsassistenin from 100 to 199 room Branded Hotel in Bad Staffelstein (Germany)

Verified
9 months ago
We have had a great partner at Dailypoint since 2011. We work with a lot of car communications that more than delight our guests and our data quality has improved significantly. Dailypoint is easy to use and offers many interfaces to other companies. Questions and concerns are quickly processed and, above all, resolved by a professional sup...
Country Germany
Direktionsassistenin
Large Hotel
10

Transforming Guest Experiences: dailypoint CRM and Loyalty Module Success at Boutique Resort Obermühle

CEO / Owner from 100 to 199 room Luxury Hotel in Garmisch-Partenkirchen (Germany)

Verified
9 months ago
What I appreciate most about dailypoint's CRM and Loyalty Module is the central guest profile feature. It serves as our single source of truth, offering a comprehensive view of each guest's preferences and history. Additionally, the Loyalty Program has been instrumental in driving business, creating a win-win situation for both our guests a...
Country Germany
CEO / Owner
Large Hotel
Linda from dailypoint™ replied
Hi and thank you for your kind words! It makes all of us happy to hear about hoteliers that make such good use of our product. Indeed you are right regarding the user interface - our aim is to get the first parts into production early 2024. We hope you will enjoy it! Kind regards, Linda - COO @ dailypoint
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