dailypoint™ 360° – Central Data Management

4.3 (186 REVIEWS)

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HT Score  
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Clement, Cihan, Matthieu + 23 more experts recommend dailypoint™

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dailypoint™ 360° – Central Data Management

4.4 (199 REVIEWS)

Ranked 3 (out of 63) in Hotel CRM & Email Marketing

The only #realCRM. dailypoint™ is the leading Data Management & CRM platform for demanding hotels and hotel groups.

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What is dailypoint™?

Founded in 2005 | Headquarters in München (Germany) | 45 employees
dailypoint™ 360° – Central Data Management is a comprehensive Data Management and CRM platform tailored for the hospitality industry. It centralizes guest data from multiple sources into a unified profile, leveraging AI to process this information through 350 detailed steps to create a Golden Record—a reliable and comprehensive guest profile. The platform seamlessly integrates with hotel property management systems (PMS) and other applications, facilitating automated operations and enhanced guest experiences. Valuable features include deep analytics, personalized marketing tools, and effective segmentation, which collectively boost revenue and operational efficiency. Its advanced data cleansing capabilities ensure high-quality data, while the open API allows seamless connectivity with various systems, ensuring unmatched data integrity. With modules like Data Laundry, Campaign Manager, and Privacy Dashboard for GDPR compliance, dailypoint™ offers robust solutions for data-driven marketing, guest loyalty enhancement, and operational excellence—making it an essential tool for modern hospitality businesses aiming to improve guest satisfaction and streamline operations.

Capabilities

Data Migration

all modules - an overview

Booking Manager

Central Guest Profile

Online Reputation Management

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Available Add-ons & Modules

dailypoint Data Laundry

Hotel CRM & Email Marketing
The dailypoint Data Laundry consolidates and cleans data in 350 steps to create one central guest profile used for all integrated systems.

INCLUDED

dailypoint Privacy Dashboard

Hotel CRM & Email Marketing
With the integrated central Privacy Dashboard you can manage all technically relevant GDPR processes, such as deletion requests.

INCLUDED

dailypoint Campaign Manager

Hotel CRM & Email Marketing
Send the right people the right information at the right time. From newsletters to text messages, push messages, offers, booking confirmations or any automations like pre- & post-stay messages, manage it all in one system.

INCLUDED

Voucher System

Hotel CRM & Email Marketing
A great tool for your cross and upselling and to enhance your direct booking strategy.

INCLUDED

dailypoint Online Reputation Management

Guest Surveys & Feedback
dailypoint™ Questionnaire System combines an Online Reputation Management (ORM) tool with a professional form builder. Responsive and adaptable. Data exchange with TripAdvisor, HolidayCheck or Google

INCLUDED

dailypoint Basic Sales

Hotel Management Software
Basic Sales offers: intelligent Sales & Account Management, communication tracking, task & activity management and more.

PREMIUM ADD-ON

dailypoint Booking Manager

Hotel CRM & Email Marketing
A system that assists hotels throughout the entire inquiry & booking process. Makes guest correspondence much more attractive.

PREMIUM ADD-ON

Data Migration

Hotel Management Software
If you want to switch to a different PMS, dailypoint™ can not only clean your existing guest data but also transfer your data to your new PMS - including guest data and reservations.

PREMIUM ADD-ON

dailypoint™ Reviews Summary

4.3
Very Good
Ease of Use
4.2/5
Customer Support
4.5/5
ROI
4.2/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, dailypoint™ 360° – Central Data Management is the #4 most trending product in the Hotel CRM & Email Marketing category (out of 63) and the #73 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

dailypoint™ has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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97 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

dailypoint™ Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Dailypoint™ Average Dailypoint™

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No matching results

3

Success Stories

2

References

48

Featured Customers

Popularity by Segment

Size

4 | X-Small (1-9 room)

6 | Small (10-24 room)

63 | Medium (25-74 room)

92 | Large (75-199 room)

32 | X-Large (200+ room)

Country

85 | Germany

42 | Switzerland

27 | Austria

18 | France

5 | Maldives

4 | Cyprus

2 | Belgium

2 | United Arab Emirates

2 | Bahrain

1 | Greece

1 | Saudi Arabia

1 | Iraq

1 | Portugal

1 | Lebanon

1 | Hungary

1 | Oman

1 | Thailand

1 | Egypt

1 | Sweden

Type

110 | Luxury Hotels

79 | Resorts

72 | Boutiques

50 | Airport/Conference Hotels

47 | Bed & Breakfast & Inns

42 | Branded Hotels

41 | City Center Hotels

29 | Limited Service & Budget Hotels

13 | Hostels

11 | Extended Stay & Serviced Apartments

8 | Vacation Rentals & Villas

5 | Casinos

1 | Motels

1 | RV Parks & Campgrounds

Region

182 | Europe

9 | Asia Pacific

6 | Middle East

Category

186 | Hotel CRM & Email Marketing

66 | Loyalty Programs for Independents

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Dailypoint™ Reviews

Hotelier Rating

Excellent
123
Very Good
36
Average
37
Poor
1
Terrible
2

Property Size

  • X-Small (4)
  • Small (6)
  • Medium (63)
  • Large (92)
  • X-Large (32)

Country

  • Germany
    Germany
    (85)
  • Switzerland
    Switzerland
    (42)
  • Austria
    Austria
    (27)
  • France
    France
    (18)
  • Maldives
    Maldives
    (5)
  • Cyprus
    Cyprus
    (4)
  • Belgium
    Belgium
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Bahrain
    Bahrain
    (2)
  • Greece
    Greece
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Iraq
    Iraq
    (1)
  • Portugal
    Portugal
    (1)
  • Lebanon
    Lebanon
    (1)
  • Hungary
    Hungary
    (1)
  • Oman
    Oman
    (1)
  • Thailand
    Thailand
    (1)
  • Egypt
    Egypt
    (1)
  • Sweden
    Sweden
    (1)

Region

  • Europe
    Europe
    (182)
  • Asia Pacific
    Asia Pacific
    (9)
  • Middle East
    Middle East
    (6)

Hoteliers say

NEW AI Review summary

Hoteliers like dailypoint for its extensive CRM capabilities, especially in managing guest data and enhancing loyalty programs. The integration with hotel property management systems (PMS) significantly automates operations and improves guest experiences, boosting revenue. Users highlight the deep analytics, personalized marketing tools, and effective segmentation features as unique strengths. However, concerns were raised about the system's complexity, user interface, and the need for supplementary training. Overall, dailypoint offers robust solutions for data-driven marketing and customer relationship management, essential for modern hospitality businesses looking to enhance guest loyalty and operational efficiency.

AI-generated from the text of customer reviews

Data Management and Central Guest Profile
Support and Training
Automations and Integrations
User Interface and Usability
Marketing Tools
Customization and Flexibility
Loyalty Programs
Template and Design Flexibility
Analytics and Reporting
System Stability and Performance
10

Great Solution for Loyalty and CRM and Email Marketing

Head - IT Operations from 200 to 499 room Boutique in Dubai (United Arab Emirates)

Verified
3 days ago
We use number of features from the product, Such as Apple or google wallet loyalty card which is tech savvy and easier for our guests to carry around. We use number of filters in CRM to email content to the right audience. This helps us to avoid unnecessary mass emails. We run number of email campaign using the data analytics. daily update...
Country United Arab Emirates
Head - IT Operations
X-Large Hotel
10

Very innovative product

Deputy General Manager from 100 to 199 room Airport/Conference Hotel in Grindelwald (Switzerland)

Verified
19 days ago
We are very happy with the application possibilities, even if we cannot fully exploit them for internal reasons. The support is great.
Country Switzerland
Deputy General Manager
Large Hotel
10

TOP performance experience

Marketing Manager from 100 to 199 room Airport/Conference Hotel in Bad Kissingen (Germany)

Verified
21 days ago
Optimal combination of user-friendliness and powerful functions, as well as #email, #campaign, #data, which make our daily business much easier. The automation of many processes, such as the creation of newsletters or guest feedback, also saves us an enormous amount of time and at the same time improves the quality of our guest service.
Country Germany
Marketing Manager
Large Hotel
9

Feedback

Sales and Marketing Manager from 100 to 199 room Branded Hotel in Heidelberg (Germany)

Verified
21 days ago
Einfache Handhabung des E-Mailing-Systems . Eine sehr sympathische und persönliche Vorstellung unserer neuen Account Managerin, Caroline Maninger. Vielen Dank dafür!
Country Germany
Sales and Marketing Manager
Large Hotel
10

DailyPoint - Very comprehensive system

Operations Support Manager from 25-49 room Boutique in Psarou (Greece)

Verified
27 days ago
DailyPoint is a system that concentrates the entire information and it can be used by many teams for different purposes (reservations, the front office team, marketing, the HK team, the management).
Country Greece
Operations Support Manager
Medium Hotel
9

Creating individual guest expieriencIndividual guest experiences thanks to DailyPointe

Dircetor of Sales & Marketing from 50-74 room Luxury Hotel in Saas-Fee (Switzerland)

Verified
1 months ago
The Hotel CRM helps us get a great overview of our guests. Thanks to the data Dailypoint we can recognise the "value" of each guest and respond even better to their wishes. The analytics enables us, to create an individual campaign for all the different needs. Thanks to email marketing, it is easy to reach the guests and many problems with...
Country Switzerland
Dircetor of Sales & Marketing
Medium Hotel
Michael from dailypoint™ replied
Hi, thx for your positive feedback. Regarding the possibilities. I am sorry to hear, that some of the functionalities you like to have are not lincensed. Please talk to your account-m. to find a solution. To avoid misunderstandings we have a very detailed technical description in the contract about the package you booked. But as I said above, get in touch with us to see how we can bundle in the missing modules. Best regards, Michael (Founder)
10

Dailypoint - Users Point of View

Front Office Supervisor from 100 to 199 room Airport/Conference Hotel in Bad Kissingen (Germany)

Verified
1 months ago
Since we are confirming our reservations with dailypoint it is pretty awesome to be able to see, if and at wich time and date the guest read the mail. Also the possibility to adjust all textcomponents pretty easily is good. The Customer Support's reaction time on questions, feedback and so on, could be described as pretty much instant.
Country Germany
Front Office Supervisor
Large Hotel
10

All-rounder and innovative

Assistant Marketing & Events from 50-74 room Boutique in Lucerne (Switzerland)

Verified
1 months ago
Dailypoint is very innovative, offers many features and extras that we have not found in any other software. With Dailypoint we can reach our goals regarding personalized marketing.
Country Switzerland
Assistant Marketing & Events
Medium Hotel
Michael from dailypoint™ replied
Hi, thx for giving us a review. You are right, the setup is pretty intense, but this really depends how much you go into the details. On the other side, the details are the fun part at the end and the reasons why you most-likely have chosen dailypoint. But I can guaranty you, we do our utmost best to continously improve our processes to make things easier and faster. Best regards, Michael (Founder)
10

Great system for the hotel industry!

Marketing Manager from 50-74 room Boutique in Balderschwang (Germany)

Verified
1 months ago
We use daily point primarily for email marketing and the loyalty program. Easy usability and great support! For guests and employees.
Country Germany
Marketing Manager
Medium Hotel
9

A premium product

GM from 1 to 4 room Bed & Breakfast & Inn in Mecca (Saudi Arabia)

Verified
1 months ago
It is a customer relationship management system uniquely tailored to meet the specific needs and demands of the hospitality industry, enhancing guest engagement and operational efficiency.
Country Saudi Arabia
GM
X-Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 19