dailypoint™ 360° – Central Data Management

4.3 (193 REVIEWS)

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97 out of 100
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Anne, Clement, Cihan + 24 more experts recommend dailypoint™

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dailypoint™ 360° – Central Data Management

4.4 (193 REVIEWS)

Ranked 3 (out of 64) in Hotel CRM & Email Marketing

The only #realCRM. dailypoint™ is the leading Data Management & CRM platform for demanding hotels and hotel groups.

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88% recommended by 147 hotels

Deutsche Hospitality, Rotana, Leading Hotels of the World & 144 others

Bell avatar Bell - AI powered product analyst

I analyzed all of dailypoint™’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Dailypoint for its comprehensive data centralization and enrichment features, which enable tailored marketing campaigns and improved guest engagement. The ability to create targeted marketing campaigns and manage loyalty programs through its centralized guest profiles helps hotels increase revenue and guest satisfaction. However, some users find the interface outdated and the onboarding process can be cumbersome, indicating areas for potential improvement in user experience and setup time.

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Deutsche Hospitality, Rotana, Leading Hotels of the World & 144 others

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Partners say

Industry experts recommend Dailypoint for its robust AI-based data centralization and cleansing capabilities, extensive integration options, and unique features like the flexible loyalty module and comprehensive guest profiles. Dailypoint's advanced data laundry system ensures high data quality, and its open API allows seamless connections with various systems, creating unmatched data integrity and providing holistic guest insights essential for personalized marketing and enhanced guest experiences.

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Anne, Clement, Cihan and 24 others

Read their recommendations

Support

Responsive

Hoteliers often find Dailypoint's customer support efficient and professional, particularly highlighting their quick resolution of issues and knowledgeable assistance. While initial misunderstandings can occur due to technical language, the overall support experience is positive, with timely help during implementation and continuous guidance. The onboarding process has seen improvements, addressing previous challenges of insufficient explanations. Users appreciate the availability of support through different channels, along with helpful resources like manuals and webinars.

Front Office Manager

2 months ago

Verified

... The support team is really reactive and they try their best to assist you and check if your problem is resolved. ...

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Front Office Manager

2 months ago

Verified

... The support team is really reactive and they try their best to assist you and check if your problem is resolved. ...

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Hotel Manager

30 days ago

Verified

... Sometimes we have misunderstandings with the support due to the technical language. But most of the time the issue solving is efficient. ...

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Hotel Manager

30 days ago

Verified

... Sometimes we have misunderstandings with the support due to the technical language. But most of the time the issue solving is efficient. ...

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Hotel Manager

30 days ago

Verified

... Sometimes we have misunderstandings with the support due to the technical language. But most of the time the issue solving is efficient. ...

See full review

Hotel Manager

30 days ago

Verified

... Sometimes we have misunderstandings with the support due to the technical language. But most of the time the issue solving is efficient. ...

See full review

Dircetor of Sales & Marketing

2 months ago

Verified

... The Hotel CRM helps us get a great overview of our guests. Thanks to the data Dailypoint we can recognise the "value" of each guest and respond even better to their wishes. The analytics enables us, to create an individual campaign for all the different needs. Thanks to email marketing, it is easy to reach the guests and many problems with communication ...

See full review

Dircetor of Sales & Marketing

2 months ago

Verified

... The Hotel CRM helps us get a great overview of our guests. Thanks to the data Dailypoint we can recognise the "value" of each guest and respond even better to their wishes. The analytics enables us, to create an individual campaign for all the different needs. Thanks to email marketing, it is easy to reach the guests and many problems with communication can already be solved, for example, through DailyPoint's pre ...

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Assistant Marketing & Events

2 months ago

Verified

... The set up time is very intensive and resources have to be created internally. Otherwise you cannot benefit from the many advantages of the system. ...

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Assistant Marketing & Events

2 months ago

Verified

... The set up time is very intensive and resources have to be created internally. Otherwise you cannot benefit from the many advantages of the system. ...

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Assistant Marketing & Events

2 months ago

Verified

... The set up time is very intensive and resources have to be created internally. Otherwise you cannot benefit from the many advantages of the system. ...

See full review

General Manager

3 months ago

Verified

... From integration to support, support is professional and speedy. The possibilities of the tool are very diverse and cover more than you wish. The data analysis and e-marketing tools are excellent. ...

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General Manager

3 months ago

Verified

... From integration to support, support is professional and speedy. The possibilities of the tool are very diverse and cover more than you wish. The data analysis and e-marketing tools are excellent. ...

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Marketing

2 months ago

Verified

... We love the personalized, individual mailings! It's also great that you can book different packages according to your needs and thus set them up according to your wishes and requirements! Kudos also to Ms. Simon and Ms. Chen, who have always worked for a quick ...

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Marketing

2 months ago

Verified

... We love the personalized, individual mailings! It's also great that you can book different packages according to your needs and thus set them up according to your wishes and requirements! Kudos also to Ms. Simon and Ms. Chen, who have always worked for a quick solution and implementation ...

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Marketing

2 months ago

Verified

... Sometimes the Rocketman hangs and we think its a pity that we always only get to the support via a ticket! ...

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Geschäftsleitung

30 days ago

Verified

... Only the onboarding process was a bit difficult for us, because a lot had to be created by ourselves without sufficient explanation in advance! As far as I know, this has already been improved ...

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Geschäftsleitung

30 days ago

Verified

... We use Dailypoint to automatically send our pre & poststay emails to our guests, this works great and also offers many advantages for the guests. Our colleagues at reception also like the further ...

See full review

Geschäftsleitung

30 days ago

Verified

... Only the onboarding process was a bit difficult for us, because a lot had to be created by ourselves without sufficient explanation in advance! As far as I know, this has already been improved ...

See full review

Geschäftsleitung

30 days ago

Verified

... Dailypoint simplifies many processes at our reception ...

See full review

Geschäftsleitung

30 days ago

Verified

... Only the onboarding process was a bit difficult for us, because a lot had to be created by ourselves without sufficient explanation in advance! As far as I know, this has already been improved ...

See full review

Revenue Manager

1 months ago

Verified

... With Dailypoint we will reach our goals regarding personalized marketing ...

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Revenue Manager

1 months ago

Verified

... Dailypoint is not only a CRM tool that only collects data, but it can also be used in daily operations. It offers many different functions and modules, not only for marketing, but also for ...

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In charge of CRM and digital marketing

30 days ago

Verified

... Customer support, the HTML format for the emails (a good way of personalising emails), access to a manual / webinars. Dailypoint is a complete software with a lot of features. ...

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Manager Assistant

3 months ago

Verified

... Interactivity with guests: create the possibility to have direct interactions where we have to respond on specific scenarios for a guest, which then create a much wider and personalised experience ...

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Managing Director

3 months ago

Verified

... To be frank, I'm very satisfied with the service I receive from dailypoint. Our account manager is very effective and professional to deal with. ...

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Hotelmanager

3 months ago

Verified

... Even more review/updates on data protection in the area of ​​pre- and post-stay. Laws in this area change very quickly and can lead to problems. Therefore, the most current information should ...

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Director of Sales & Marketing

27 days ago

Verified

... We are half way through our implementation process and I must say I am very impressed with how professional and timely Dailypoint works. We are not left alone and Nicole is with us all the way. Hopefully the support ...

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Director of Sales & Marketing

27 days ago

Verified

... We are half way through our implementation process and I must say I am very impressed with how professional and timely Dailypoint works. We are not left alone and Nicole is with us all the way. ...

See full review

Director of Sales & Marketing

27 days ago

Verified

... We are half way through our implementation process and I must say I am very impressed with how professional and timely Dailypoint works. We are not left alone and Nicole is with us all the way. ...

See full review

Director of Sales & Marketing

27 days ago

Verified

... We are half way through our implementation process and I must say I am very impressed with how professional and timely Dailypoint works. We are not left alone and Nicole is with us all the way. Hopefully ...

See full review

Director of Sales & Marketing

27 days ago

Verified

... We are half way through our implementation process and I must say I am very impressed with how professional and timely Dailypoint works. We are not left alone and Nicole is with us all the way. ...

See full review

Direktionsassistenin

30 days ago

Verified

... As far as today's service is concerned, there is nothing to complain about. Everything is clarified super quickly and developed even if it wasn't planned yet. ...

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Direktionsassistenin

30 days ago

Verified

... We have had a great partner at Dailypoint since 2011. We work with a lot of car communications that more than delight our guests and our data quality has improved significantly. Dailypoint is easy to use and offers many interfaces to other companies. Questions and concerns are quickly ...

See full review

Director of Revenue Management

3 months ago

Verified

... We took on DailyPoint as Hotel CRM and Email Marketing tool and I am very happy about the variety of solutions the company provides AND especially the professional and personal support and guidance ...

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Head of Reservations

12 months ago

Verified

... The user interface is not always friendly to non-IT people, especially when entering new data manually or when a problem occurs with guests. A more convenient and easy interface to use. A few other ...

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CIS Manager

2 months ago

Verified

... User friendly and easy to navigate through the different modules such as loyalty, campaign, and data (BI). The platform also offers comprehensive documentation. Creating and managing campaigns is ...

See full review

Director of Centralized IT Services

2 months ago

Verified

... UX/UI interface for the Admin user can be improved, there is a room for that. otherwise, I wish the partner have more resources in delivering faster project turn around integration projects ...

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Directrice

2 months ago

Verified

... Follow-up of loyal customers should be emphasized. Especially for responses to comments. ...

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Directrice

2 months ago

Verified

... Ease of sending confirmation and replying to comments. ...

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Directrice

2 months ago

Verified

... Follow-up of loyal customers should be emphasized. Especially for responses to comments. ...

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Responsable Marketing

2 months ago

Verified

... Endless possibility to adapt to the different activities of the hotel Our account manager is very responsive and efficient in finding solutions for us ...

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GM

2 months ago

Verified

... It is a customer relationship management system uniquely tailored to meet the specific needs and demands of the hospitality industry, enhancing guest engagement and operational efficiency. ...

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Sales and Marketing Manager

1 months ago

Verified

... Einfache Handhabung des E-Mailing-Systems . Eine sehr sympathische und persönliche Vorstellung unserer neuen Account Managerin, Caroline Maninger. Vielen Dank dafür! ...

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Sales and Marketing Manager

1 months ago

Verified

... Feedback ...

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Sales and Marketing Manager

1 months ago

Verified

... Zum aktuellen Zeitpunkt, kann ich keine Verbesserungsvorschläge anbringen. Einzig, dass die Minimumwordanzahl im Feedbackbogen sehr störend ist und wahrscheinlich eine sehr hohe Absprungrate ...

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CEO

1 months ago

Verified

... The system is constantly being developed and improved. Innovations are often included in the price. Support is great and really quick. You just have to be aware that you are using a Ferrari among ...

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Management

30 days ago

Verified

... Setting up the constantly added features and functionalities requires a relatively high amount of time and energy for us as a privately owned hotel. Clear action recommendations and best practice ...

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Management

30 days ago

Verified

... Setting up the constantly added features and functionalities requires a relatively high amount of time and energy for us as a privately owned hotel. Clear action recommendations and best practice ...

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Marketing Manager

27 days ago

Verified

... Usability should be easier. It is not a program that is self-explanatory. The instructions are very rudimentary and could therefore be more detailed. ...

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Business Applications Manager

20 days ago

Verified

... Like any other platform that heavily relies on automations, failures are expected and Dailypoint is no exception. I still believe the platform would do better with the introduction of a proactive API monitoring system. This would perhaps resolve any underlying ...

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Automation

Streamlined

Hoteliers often note that Dailypoint significantly enhances efficiency through its automation capabilities. It simplifies and automates the sending of pre- and post-stay emails, reducing manual effort and ensuring consistent communication with guests. This automation is praised for improving data quality and streamlining reception processes. However, there's feedback suggesting that improvements could be made in monitoring data imports, with better alert systems for failures. Overall, Dailypoint’s automation is seen as a key contributor to operational efficiency, making it a valuable tool for hoteliers looking to minimize manual work and improve service consistency.

Dircetor of Sales & Marketing

2 months ago

Verified

... Creating individual guest expieriencIndividual guest experiences thanks to DailyPointe ...

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Dircetor of Sales & Marketing

2 months ago

Verified

... Creating individual guest expieriencIndividual guest experiences thanks to DailyPointe ...

See full review

Dircetor of Sales & Marketing

2 months ago

Verified

... The Hotel CRM helps us get a great overview of our guests. Thanks to the data Dailypoint we can recognise the "value" of each guest and respond even better to their wishes. The analytics enables us, to create an individual campaign for all the different needs. Thanks to email marketing, it is easy to reach the guests and many problems with communication can already be solved, for example, through DailyPoint's pre ...

See full review

Geschäftsleitung

30 days ago

Verified

... We use Dailypoint to automatically send our pre & poststay emails to our guests, this works great and also offers many advantages for the guests. Our colleagues at reception also like the further ...

See full review

Geschäftsleitung

30 days ago

Verified

... Dailypoint simplifies many processes at our reception ...

See full review

Geschäftsleitung

30 days ago

Verified

... We use Dailypoint to automatically send our pre & poststay emails to our guests, this works great and also offers many advantages for the guests. Our colleagues at reception also like the further ...

See full review

Geschäftsleitung

30 days ago

Verified

... We use Dailypoint to automatically send our pre & poststay emails to our guests, this works great and also offers many advantages for the guests. Our colleagues at reception also like the further ...

See full review

Geschäftsleitung

30 days ago

Verified

... Dailypoint simplifies many processes at our reception ...

See full review

EAM

30 days ago

Verified

... I have been using dailypoint's CRM system at our hotel for some time now, and I must say that it has been a game-changer for our business. From the perspective of a hotelier, here are some of the reasons why I absolutely love dailypoint: Efficient Email ...

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In charge of CRM and digital marketing

30 days ago

Verified

... Customer support, the HTML format for the emails (a good way of personalising emails), access to a manual / webinars. Dailypoint is a complete software with a lot of features. ...

See full review

ROOM DIVISION MANAGER

2 months ago

Verified

... Improve interaction between our PMS (PROTEL) and Daylypoint to speed up execution will be perfect. nothing else to report. best regards. ...

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Hotelmanager

3 months ago

Verified

... The tool: newsletter. Design, edit and send a newsletter if it is needed at a specific time and leads to bookings. The easy to understand structure of the tool. ...

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Vermarktung / Verkauf

3 months ago

Verified

... Newsletters are a very important tool for us to stay in touch with our guests and encourage them to visit again. The prestay emails also provide our guests with valuable information for a perfect ...

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Vermarktung / Verkauf

3 months ago

Verified

... Newsletters are a very important tool for us to stay in touch with our guests and encourage them to visit again. The prestay emails also provide our guests with valuable information for a perfect ...

See full review

Vermarktung / Verkauf

3 months ago

Verified

... Newsletters are a very important tool for us to stay in touch with our guests and encourage them to visit again. The prestay emails also provide our guests with valuable information for a perfect ...

See full review

Vermarktung / Verkauf

3 months ago

Verified

... Newsletters are a very important tool for us to stay in touch with our guests and encourage them to visit again. The prestay emails also provide our guests with valuable information for a perfect ...

See full review

Vermarktung / Verkauf

3 months ago

Verified

... With the newsletters we reach our guests in a targeted, simple and automated manner. Through the interface to our PMS we can use the long-standing data. ...

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Vermarktung / Verkauf

3 months ago

Verified

... With the newsletters we reach our guests in a targeted, simple and automated manner. Through the interface to our PMS we can use the long-standing data. ...

See full review

Direktionsassistenin

30 days ago

Verified

... We have had a great partner at Dailypoint since 2011. We work with a lot of car communications that more than delight our guests and our data quality has improved significantly. Dailypoint is easy to use and offers many interfaces to other companies. Questions and concerns are quickly ...

See full review

Manager

1 months ago

Verified

... Best system on the market. ...

See full review

CIS Manager

2 months ago

Verified

... User friendly and easy to navigate through the different modules such as loyalty, campaign, and data (BI). The platform also offers comprehensive documentation. Creating and managing campaigns is straightforward. Automation tools help keep customers informed and less manual ...

See full review

Head - IT Operations

1 months ago

Verified

... We use number of features from the product, Such as Apple or google wallet loyalty card which is tech savvy and easier for our guests to carry around. We use number of filters in CRM to email content to the right audience. This helps us to avoid unnecessary mass emails. We run number of email campaign using ...

See full review

Marketing

27 days ago

Verified

... The monitoring of data importing and alert function if imports fail or are missing completely should be improved by daily point. ...

See full review

Business Applications Manager

20 days ago

Verified

... Like any other platform that heavily relies on automations, failures are expected and Dailypoint is no exception. I still believe the platform would do better with the introduction of a proactive API ...

See full review

Integrations

Connected

Hoteliers often mention that Dailypoint offers a wide range of integrations, particularly with systems like PMS and CRM. However, they frequently face challenges with the ease of setting up these integrations and encounter reliability issues, such as inconsistencies in campaign reports and connectivity problems. Users note that while the software provides many integration points, there is room for improvement in ensuring these connections work consistently without syncing issues.

Hotel Manager

30 days ago

Verified

... Dailypoint is always developing new offers and provide the latest IT solutions of the hotel industry and the back end is intuitive for the end-user. ...

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Dircetor of Sales & Marketing

2 months ago

Verified

... The Hotel CRM helps us get a great overview of our guests. Thanks to the data Dailypoint we can recognise the "value" of each guest and respond even better to their wishes. The analytics enables us, to create an individual campaign for all the different needs. Thanks to email marketing, it is easy to reach the guests and many problems with communication can already be solved, for example, through DailyPoint's pre-stay. DailyPoint's Marketplace ...

See full review

Dircetor of Sales & Marketing

2 months ago

Verified

... The Hotel CRM helps us get a great overview of our guests. Thanks to the data Dailypoint we can recognise the "value" of each guest and respond even better to their wishes. The analytics enables us, to create an individual campaign for all the different needs. Thanks to email marketing, it is easy to reach the guests and many ...

See full review

General Manager

3 months ago

Verified

... From integration to support, support is professional and speedy. The possibilities of the tool are very diverse and cover more than you wish. The data analysis and e-marketing tools are excellent. ...

See full review

General Manager

3 months ago

Verified

... A top-class all-rounder ...

See full review

Hotel Manager

2 months ago

Verified

... Two way interfaces to the PMS should enable more. The questionnaires are no longer as flexible in content and design. I would also like to see manuals available when customizing and creating the ...

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Hotel Manager

2 months ago

Verified

... Two way interfaces to the PMS should enable more. The questionnaires are no longer as flexible in content and design. I would also like to see manuals available when customizing and creating the ...

See full review

Hotel Manager

2 months ago

Verified

... Two way interfaces to the PMS should enable more. The questionnaires are no longer as flexible in content and design. I would also like to see manuals available when customizing and creating the ...

See full review

Hotel Manager

2 months ago

Verified

... Two way interfaces to the PMS should enable more. The questionnaires are no longer as flexible in content and design. I would also like to see manuals available when customizing and creating the ...

See full review

Hotel Manager

2 months ago

Verified

... Two way interfaces to the PMS should enable more. The questionnaires are no longer as flexible in content and design. I would also like to see manuals available when customizing and creating the ...

See full review

In charge of CRM and digital marketing

30 days ago

Verified

... The campaign reports should be improved. We sometimes come across inconsistencies in the results. We very often have connectivity problems with our PMS. A very dense and sometimes complex software. ...

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ROOM DIVISION MANAGER

2 months ago

Verified

... Simplicity and efficiency of the system. makes it much easier to manage our bookings and improves the quality of service for our customers ...

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Vermarktung / Verkauf

3 months ago

Verified

... With the newsletters we reach our guests in a targeted, simple and automated manner. Through the interface to our PMS we can use the long-standing data. ...

See full review

Vermarktung / Verkauf

3 months ago

Verified

... The user interface is not always intuitive. The interface to our PMS does not always work correctly. Some functions are not yet fully developed. ...

See full review

Direktionsassistenin

30 days ago

Verified

... We have had a great partner at Dailypoint since 2011. We work with a lot of car communications that more than delight our guests and our data quality has improved significantly. Dailypoint is easy to use and offers many ...

See full review

Director of Revenue Management

3 months ago

Verified

... We will be facing some system updates in the future and I hope that DailyPoint will keep its promise to be accessible and adaptable to a variety of upcoming tec installations. ...

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Director of Revenue Management

3 months ago

Verified

... We will be facing some system updates in the future and I hope that DailyPoint will keep its promise to be accessible and adaptable to a variety of upcoming tec installations. ...

See full review

CIS Manager

2 months ago

Verified

... Although it integrates with several tools, some users have reported difficulties with specific third-party applications. It has limited Customization for Data Fields and there are restrictions on ...

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CIS Manager

2 months ago

Verified

... User friendly and easy to navigate through the different modules such as loyalty, campaign, and data (BI). The platform also offers comprehensive documentation. Creating and managing campaigns is straightforward. Automation tools ...

See full review

Senior Manager CRM & Data Privacy

2 months ago

Verified

... The front end design is customer friendly. The API's are easy to connect and a great team who understand our needs. The whole system including external partner or subsystems work pretty well. ...

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Senior Manager CRM & Data Privacy

2 months ago

Verified

... The front end design is customer friendly. The API's are easy to connect and a great team who understand our needs. The whole system including external partner or subsystems work pretty well. ...

See full review

Senior Manager CRM & Data Privacy

2 months ago

Verified

... The front end design is customer friendly. The API's are easy to connect and a great team who understand our needs. The whole system including external partner or subsystems work pretty well. ...

See full review

Director of Centralized IT Services

2 months ago

Verified

... UX/UI interface for the Admin user can be improved, there is a room for that. otherwise, I wish the partner have more resources in delivering faster project turn around integration projects associated with Point of sales ...

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Director of Centralized IT Services

2 months ago

Verified

... UX/UI interface for the Admin user can be improved, there is a room for that. otherwise, I wish the partner have more resources in delivering faster project turn around integration projects associated with Point of sales direct ...

See full review

Responsable Marketing

2 months ago

Verified

... Intuitiveness to search for modules in the system Further integrate French for people who do not speak German ...

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Responsable Marketing

2 months ago

Verified

... Intuitiveness to search for modules in the system Further integrate French for people who do not speak German ...

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Marketing Manager

2 months ago

Verified

... We would be happy to develop more interfaces to new and young partners and continue to optimize the design of the loyalty program. Keep up the good work. THANK YOU very much! ...

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Marketing Manager

2 months ago

Verified

... We would be happy to develop more interfaces to new and young partners and continue to optimize the design of the loyalty program. Keep up the good work. THANK YOU very much! ...

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Marketing Manager

2 months ago

Verified

... We would be happy to develop more interfaces to new and young partners and continue to optimize the design of the loyalty program. Keep up the good work. THANK YOU very much! ...

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Head - IT Operations

1 months ago

Verified

... We use number of features from the product, Such as Apple or google wallet loyalty card which is tech savvy and easier for our guests to carry around. We use number of filters in CRM to email content ...

See full review

Head - IT Operations

1 months ago

Verified

... Great Solution for Loyalty and CRM and Email Marketing ...

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CEO

1 months ago

Verified

... Dailypoint is software that enables personalised marketing and a complete guest profile. In my opinion, only with dailypoint is it possible to recognise the "value" of a guest and to bundle all information in one system for further use. The possibilities are almost endless and many ...

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Head of Digitalization & IT

27 days ago

Verified

... Solid CRM & Loyalty Program ...

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Marketing

27 days ago

Verified

... The monitoring of data importing and alert function if imports fail or are missing completely should be improved by daily point. ...

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Business Applications Manager

20 days ago

Verified

... Reachability: The #DataLaundry engine has helped us run #analytics on the data tapped from the various integrated connectors and define targeted #campaign offers based on our guests' preferences and ...

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Business Applications Manager

20 days ago

Verified

... Reachability: The #DataLaundry engine has helped us run #analytics on the data tapped from the various integrated connectors and define targeted #campaign offers based on our guests' preferences and ...

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Value

Moderate

Hoteliers often highlight the exceptional value offered by dailypoint™'s Hotel CRM & Email Marketing product, particularly in relation to its cost versus features. They appreciate the comprehensive set of tools and functionalities that justify the investment, and many agree that the included features and continuous improvements make it a worthwhile expenditure compared to competitors. Free trials and demos are seen as effective in evaluating the software's potential benefits, helping businesses to assess its return on investment. Additionally, users appreciate that innovations and developments are frequently included in the initial pricing, enhancing the perceived value without unexpected costs. Overall, hoteliers find that the strategic advantages for personalized marketing, loyalty program management, and customer relationship precision deliver significant value that aligns well with the pricing structure.

Dircetor of Sales & Marketing

2 months ago

Verified

... The only thing I would like is to know in more detail what exactly the packages contain before buying the product, they often talk about the possibilities you have with DailyPoint. In the end, ...

See full review

Dircetor of Sales & Marketing

2 months ago

Verified

... The only thing I would like is to know in more detail what exactly the packages contain before buying the product, they often talk about the possibilities you have with DailyPoint. In the end, however, it is often said that you have not booked ...

See full review

Dircetor of Sales & Marketing

2 months ago

Verified

... The only thing I would like is to know in more detail what exactly the packages contain before buying the product, they often talk about the possibilities you have with DailyPoint. In the end, ...

See full review

Assistant Marketing & Events

2 months ago

Verified

... Dailypoint is very innovative, offers many features and extras that we have not found in any other software. With Dailypoint we can reach our goals regarding personalized marketing. ...

See full review

Assistant Marketing & Events

2 months ago

Verified

... The set up time is very intensive and resources have to be created internally. Otherwise you cannot benefit from the many advantages of the system. ...

See full review

General Manager

3 months ago

Verified

... A top-class all-rounder ...

See full review

Geschäftsleitung

30 days ago

Verified

... Dailypoint simplifies many processes at our reception ...

See full review

Geschäftsleitung

30 days ago

Verified

... We use Dailypoint to automatically send our pre & poststay emails to our guests, this works great and also offers many advantages for the guests. Our colleagues at reception also like the further ...

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Geschäftsleitung

30 days ago

Verified

... Dailypoint simplifies many processes at our reception ...

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Hotel Manager

2 months ago

Verified

... Great support. It is an asset for our hotel to improve service and operations. We also get great and deep insights into our guests' profiles and they love our loyalty program. ...

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Revenue Manager

1 months ago

Verified

... At the beginning of the set-up phase, we had problems focusing on the essentials, mainly because of the many options Dailypoint has to offer. After we set intermediate goals and the corresponding ...

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In charge of CRM and digital marketing

30 days ago

Verified

... A good CRM with a wide range of features! ...

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Manager Assistant

3 months ago

Verified

... I love the fact that it connects you in a direct way to your guests. It's a great way to create a familiar and welcoming environment. ...

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Managing Director

3 months ago

Verified

... Dailypoint provides very good service and insight into exactly what our guests are saying about our properties. The weekly reports are very insightful and useful for our team leaders, and for me to have a thorough view of what exactly our guests feel in our properties is key. Based on these results we take strategic ...

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Hotelmanager

3 months ago

Verified

... Great software - that moves a company forward. ...

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Hotelmanager

3 months ago

Verified

... The tool: newsletter. Design, edit and send a newsletter if it is needed at a specific time and leads to bookings. The easy to understand structure of the tool. ...

See full review

Director of Sales & Marketing

27 days ago

Verified

... We are half way through our implementation process and I must say I am very impressed with how professional and timely Dailypoint works. We are not left alone and Nicole is with us all the way. ...

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Head of Sales

30 days ago

Verified

... Deadlines and clear tasks in a realistic schedule helps to get step by step closer to the final goal. The learning curve is slow but detailed. ...

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Head of Sales

30 days ago

Verified

... Deadlines and clear tasks in a realistic schedule helps to get step by step closer to the final goal. The learning curve is slow but detailed. ...

See full review

Vermarktung / Verkauf

3 months ago

Verified

... Newsletters are a very important tool for us to stay in touch with our guests and encourage them to visit again. The prestay emails also provide our guests with valuable information for a perfect ...

See full review

Vermarktung / Verkauf

3 months ago

Verified

... Newsletters are a very important tool for us to stay in touch with our guests and encourage them to visit again. The prestay emails also provide our guests with valuable information for a perfect ...

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Direktionsassistenin

30 days ago

Verified

... Dailypoint is a sensational product ...

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Manager

1 months ago

Verified

... Best system on the market. ...

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Director of Revenue Management

3 months ago

Verified

... We took on DailyPoint as Hotel CRM and Email Marketing tool and I am very happy about the variety of solutions the company provides AND especially the professional and personal support and guidance during the set-up process. Easy to understand online help is also available and provides a full ...

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Head of Reservations

12 months ago

Verified

... An absolutely useful program to process and use the everyday guest-related data. ...

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Head of Reservations

12 months ago

Verified

... An absolutely useful program to process and use the everyday guest-related data. ...

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CIS Manager

2 months ago

Verified

... Although it integrates with several tools, some users have reported difficulties with specific third-party applications. It has limited Customization for Data Fields and there are restrictions on creating new data fields or modifying existing ones, which can limit how businesses tailor the system ...

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CIS Manager

2 months ago

Verified

... Although it integrates with several tools, some users have reported difficulties with specific third-party applications. It has limited Customization for Data Fields and there are restrictions on creating new data fields or modifying existing ones, which can limit how businesses tailor the system to their unique needs. Users may find it challenging to create highly customized reports that combine data from various sources effectively. Oftentimes the system slows down when there's huge data and maintenance. Some users have noted that real-time data syncing isn’t always reliable. Delays ...

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CIS Manager

2 months ago

Verified

... Although it integrates with several tools, some users have reported difficulties with specific third-party applications. It has limited Customization for Data Fields and there are restrictions on ...

See full review

Director of Centralized IT Services

2 months ago

Verified

... Here's a rephrased version of the statement: Seamless integration of our platform with property management systems, online booking engines, and mobile applications enables comprehensive reporting and actionable insights. This integration enhances visibility across digital customer touchpoints, facilitating a continuous improvement process that drives business growth and elevates ...

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Director of Centralized IT Services

2 months ago

Verified

... Here's a rephrased version of the statement: Seamless integration of our platform with property management systems, online booking engines, and mobile applications enables comprehensive reporting and actionable insights. This integration enhances visibility across digital ...

See full review

Director of Centralized IT Services

2 months ago

Verified

... Here's a rephrased version of the statement: Seamless integration of our platform with property management systems, online booking engines, and mobile applications enables comprehensive reporting and actionable insights. This integration enhances visibility across digital customer ...

See full review

Directeur RockyPop Flaine

2 months ago

Verified

... This CRM tool is very well optimized. To date we have not encountered any constraints on this software. Its interface is easy to use and very responsive. It is a real time saver for us, hoteliers, to manage our customer's ...

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Responsable Marketing

2 months ago

Verified

... Very powerful software with lots of resources ...

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Front Office Supervisor

2 months ago

Verified

... Since we are confirming our reservations with dailypoint it is pretty awesome to be able to see, if and at wich time and date the guest read the mail. Also the possibility to adjust all ...

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Sales and Marketing Manager

1 months ago

Verified

... Einfache Handhabung des E-Mailing-Systems . Eine sehr sympathische und persönliche Vorstellung unserer neuen Account Managerin, Caroline Maninger. Vielen Dank dafür! ...

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Marketing Manager

1 months ago

Verified

... TOP performance experience ...

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Deputy General Manager

1 months ago

Verified

... Very innovative product ...

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Deputy General Manager

1 months ago

Verified

... We are very happy with the application possibilities, even if we cannot fully exploit them for internal reasons. The support is great. ...

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Head - IT Operations

1 months ago

Verified

... Great Solution for Loyalty and CRM and Email Marketing ...

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CEO

1 months ago

Verified

... Dailypoint is software that enables personalised marketing and a complete guest profile. In my opinion, only with dailypoint is it possible to recognise the "value" of a guest and to bundle all ...

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CEO

1 months ago

Verified

... The system is constantly being developed and improved. Innovations are often included in the price. Support is great and really quick. You just have to be aware that you are using a Ferrari among ...

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CEO

1 months ago

Verified

... The system is constantly being developed and improved. Innovations are often included in the price. Support is great and really quick. You just have to be aware that you are using a Ferrari among ...

See full review

Management

30 days ago

Verified

... Dailypoint is an outstanding solution for managing customer relationships with precision and efficiency. Data centralization, data laundry and data enrichment of profiles enable customized marketing campaigns. Loyalty levels are automatically generated and applied. Features and tools are continuously expanded, and dailypoint is committed to evolving ...

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E-Commerce Manager

30 days ago

Verified

... A very stable and good CRM system ...

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Head of Digitalization & IT

27 days ago

Verified

... While Dailypoint offers a robust set of features, its user interface feels outdated and not as intuitive as we would expect from a modern CRM solution. Some functionalities require too many clicks to ...

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Marketing Manager

27 days ago

Verified

... The program offers many possibilities to use the collected data and to approach the guest individually. It brings great added value to enrich the interests of a guest through their behavior. ...

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Marketing Manager

27 days ago

Verified

... The program offers many possibilities to use the collected data and to approach the guest individually. It brings great added value to enrich the interests of a guest through their behavior. ...

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Project & Application Specialist

27 days ago

Verified

... Improved display of lists without quality check. Easier customisation of the booking manager setup. Very comprehensive tool, often only part of which can be used due to time and personnel constraints. ...

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Project & Application Specialist

27 days ago

Verified

... Improved display of lists without quality check. Easier customisation of the booking manager setup. Very comprehensive tool, often only part of which can be used due to time and personnel constraints. ...

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Project & Application Specialist

27 days ago

Verified

... Improved display of lists without quality check. Easier customisation of the booking manager setup. Very comprehensive tool, often only part of which can be used due to time and personnel constraints. ...

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Business Applications Manager

20 days ago

Verified

... Dailypoint CRM - A Solid CRM Platform ...

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Functionality

Developing

Hoteliers often find Dailypoint's functionality to be robust and comprehensive. The software is praised for its integration of AI, enabling personalized marketing and efficient management of customer relationships. Its core features include automatic email scheduling and the ability to centralize and enrich guest profiles for tailored marketing campaigns. Users appreciate the range of modules beyond traditional CRM functions, which support daily operational needs like reception and marketing. However, some hoteliers note the complexity in certain functionalities, especially when diving into advanced data analysis or segmentation, indicating a need for clearer guidance and best practice examples. Although the system is frequently updated with new features, which is seen as beneficial, it sometimes requires significant time and effort to adapt and utilize effectively.

Front Office Manager

2 months ago

Verified

... Sometimes the system is not accessible it can be bothering when you need it urgently, but i think it is more a problem with our PMS system too. ...

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Front Office Manager

2 months ago

Verified

... The support team is really reactive and they try their best to assist you and check if your problem is resolved. ...

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Hotel Manager

30 days ago

Verified

... Dailypoint is always developing new offers and provide the latest IT solutions of the hotel industry and the back end is intuitive for the end-user. ...

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Hotel Manager

30 days ago

Verified

... Dailypoint is always developing new offers and provide the latest IT solutions of the hotel industry and the back end is intuitive for the end-user. ...

See full review

Dircetor of Sales & Marketing

2 months ago

Verified

... The Hotel CRM helps us get a great overview of our guests. Thanks to the data Dailypoint we can recognise the "value" of each guest and respond even better to their wishes. The analytics enables us, ...

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Dircetor of Sales & Marketing

2 months ago

Verified

... The only thing I would like is to know in more detail what exactly the packages contain before buying the product, they often talk about the possibilities you have with DailyPoint. In the end, however, it is often said that you have not ...

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Dircetor of Sales & Marketing

2 months ago

Verified

... Creating individual guest expieriencIndividual guest experiences thanks to DailyPointe ...

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Dircetor of Sales & Marketing

2 months ago

Verified

... The Hotel CRM helps us get a great overview of our guests. Thanks to the data Dailypoint we can recognise the "value" of each guest and respond even better to their wishes. The analytics enables us, to create an individual campaign for all the different needs. Thanks to email marketing, it is easy to reach the guests and many problems with communication can already be solved, for example, through DailyPoint's pre ...

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Assistant Marketing & Events

2 months ago

Verified

... All-rounder and innovative ...

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Assistant Marketing & Events

2 months ago

Verified

... All-rounder and innovative ...

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Assistant Marketing & Events

2 months ago

Verified

... Dailypoint is very innovative, offers many features and extras that we have not found in any other software. With Dailypoint we can reach our goals regarding personalized marketing. ...

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General Manager

3 months ago

Verified

... From integration to support, support is professional and speedy. The possibilities of the tool are very diverse and cover more than you wish. The data analysis and e-marketing tools are excellent. ...

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General Manager

3 months ago

Verified

... A top-class all-rounder ...

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Marketing

2 months ago

Verified

... We love the personalized, individual mailings! It's also great that you can book different packages according to your needs and thus set them up according to your wishes and requirements! Kudos also ...

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Marketing

2 months ago

Verified

... Sometimes the Rocketman hangs and we think its a pity that we always only get to the support via a ticket! ...

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Marketing

2 months ago

Verified

... We love the personalized, individual mailings! It's also great that you can book different packages according to your needs and thus set them up according to your wishes and requirements! Kudos also ...

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Hotel Manager

2 months ago

Verified

... Two way interfaces to the PMS should enable more. The questionnaires are no longer as flexible in content and design. I would also like to see manuals available when customizing and creating the ...

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Hotel Manager

2 months ago

Verified

... Two way interfaces to the PMS should enable more. The questionnaires are no longer as flexible in content and design. I would also like to see manuals available when customizing and creating the ...

See full review

Hotel Manager

2 months ago

Verified

... Two way interfaces to the PMS should enable more. The questionnaires are no longer as flexible in content and design. I would also like to see manuals available when customizing and creating the ...

See full review

Hotel Manager

2 months ago

Verified

... Two way interfaces to the PMS should enable more. The questionnaires are no longer as flexible in content and design. I would also like to see manuals available when customizing and creating the ...

See full review

Hotel Manager

2 months ago

Verified

... Two way interfaces to the PMS should enable more. The questionnaires are no longer as flexible in content and design. I would also like to see manuals available when customizing and creating the ...

See full review

Hotel Manager

2 months ago

Verified

... Two way interfaces to the PMS should enable more. The questionnaires are no longer as flexible in content and design. I would also like to see manuals available when customizing and creating the ...

See full review

Geschäftsleitung

30 days ago

Verified

... We use Dailypoint to automatically send our pre & poststay emails to our guests, this works great and also offers many advantages for the guests. Our colleagues at reception also like the further ...

See full review

Geschäftsleitung

30 days ago

Verified

... We use Dailypoint to automatically send our pre & poststay emails to our guests, this works great and also offers many advantages for the guests. Our colleagues at reception also like the further communication with our guests via DP. Being able to finally filter ...

See full review

Geschäftsleitung

30 days ago

Verified

... We use Dailypoint to automatically send our pre & poststay emails to our guests, this works great and also offers many advantages for the guests. Our colleagues at reception also like the further communication with our guests via DP. Being able to finally filter our guest data according to different ...

See full review

Hotel Manager

2 months ago

Verified

... Two way interfaces to the PMS should enable more. The questionnaires are no longer as flexible in content and design. I would also like to see manuals available when customizing and creating the ...

See full review

Hotel Manager

2 months ago

Verified

... Two way interfaces to the PMS should enable more. The questionnaires are no longer as flexible in content and design. I would also like to see manuals available when customizing and creating the ...

See full review

Hotel Manager

2 months ago

Verified

... Two way interfaces to the PMS should enable more. The questionnaires are no longer as flexible in content and design. I would also like to see manuals available when customizing and creating the ...

See full review

Revenue Manager

1 months ago

Verified

... Dailypoint is not only a CRM tool that only collects data, but it can also be used in daily operations. It offers many different functions and modules, not only for marketing, but also for ...

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Revenue Manager

1 months ago

Verified

... Dailypoint is not only a CRM tool that only collects data, but it can also be used in daily operations. It offers many different functions and modules, not only for marketing, but also for operational ...

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Revenue Manager

1 months ago

Verified

... With Dailypoint we will reach our goals regarding personalized marketing ...

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EAM

30 days ago

Verified

... I have been using dailypoint's CRM system at our hotel for some time now, and I must say that it has been a game-changer for our business. From the perspective of a hotelier, here are some of the reasons why I absolutely love dailypoint: Efficient ...

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In charge of CRM and digital marketing

30 days ago

Verified

... Customer support, the HTML format for the emails (a good way of personalising emails), access to a manual / webinars. Dailypoint is a complete software with a lot of features. ...

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In charge of CRM and digital marketing

30 days ago

Verified

... The campaign reports should be improved. We sometimes come across inconsistencies in the results. We very often have connectivity problems with our PMS. A very dense and sometimes complex software. ...

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Manager Assistant

3 months ago

Verified

... I love the fact that it connects you in a direct way to your guests. It's a great way to create a familiar and welcoming environment. ...

See full review

Manager Assistant

3 months ago

Verified

... I love the fact that it connects you in a direct way to your guests. It's a great way to create a familiar and welcoming environment. ...

See full review

Manager Assistant

3 months ago

Verified

... I love the fact that it connects you in a direct way to your guests. It's a great way to create a familiar and welcoming environment. ...

See full review

Manager Assistant

3 months ago

Verified

... I love the fact that it connects you in a direct way to your guests. It's a great way to create a familiar and welcoming environment. ...

See full review

Manager Assistant

3 months ago

Verified

... Interactivity with guests: create the possibility to have direct interactions where we have to respond on specific scenarios for a guest, which then create a much wider and personalised experience ...

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Manager Assistant

3 months ago

Verified

... Interactivity with guests: create the possibility to have direct interactions where we have to respond on specific scenarios for a guest, which then create a much wider and personalised experience for the guest. This can be introduced with "app-like" screens where the guest can leave ...

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Managing Director

3 months ago

Verified

... Dailypoint provides very good service and insight into exactly what our guests are saying about our properties. The weekly reports are very insightful and useful for our team leaders, and for me to have a thorough ...

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ROOM DIVISION MANAGER

2 months ago

Verified

... Perfect ...

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Hotelmanager

3 months ago

Verified

... Great software - that moves a company forward. ...

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Hotelmanager

3 months ago

Verified

... The tool: newsletter. Design, edit and send a newsletter if it is needed at a specific time and leads to bookings. The easy to understand structure of the tool. ...

See full review

Hotelmanager

3 months ago

Verified

... The tool: newsletter. Design, edit and send a newsletter if it is needed at a specific time and leads to bookings. The easy to understand structure of the tool. ...

See full review

Hotelmanager

3 months ago

Verified

... The tool: newsletter. Design, edit and send a newsletter if it is needed at a specific time and leads to bookings. The easy to understand structure of the tool. ...

See full review

Director of Sales & Marketing

27 days ago

Verified

... Great first impression, great implementation ...

See full review

Director of Sales & Marketing

27 days ago

Verified

... We are half way through our implementation process and I must say I am very impressed with how professional and timely Dailypoint works. We are not left alone and Nicole is with us all the way. ...

See full review

Director of Sales & Marketing

27 days ago

Verified

... We are half way through our implementation process and I must say I am very impressed with how professional and timely Dailypoint works. We are not left alone and Nicole is with us all the way. ...

See full review

Head of Sales

30 days ago

Verified

... We are just in the setup phase but everything is well structured and organised. ...

See full review

Head of Sales

30 days ago

Verified

... Deadlines and clear tasks in a realistic schedule helps to get step by step closer to the final goal. The learning curve is slow but detailed. ...

See full review

Head of Sales

30 days ago

Verified

... Deadlines and clear tasks in a realistic schedule helps to get step by step closer to the final goal. The learning curve is slow but detailed. ...

See full review

Vermarktung / Verkauf

3 months ago

Verified

... Newsletters are a very important tool for us to stay in touch with our guests and encourage them to visit again. The prestay emails also provide our guests with valuable information for a perfect ...

See full review

Vermarktung / Verkauf

3 months ago

Verified

... The user interface is not always intuitive. The interface to our PMS does not always work correctly. Some functions are not yet fully developed. ...

See full review

Vermarktung / Verkauf

3 months ago

Verified

... The user interface is not always intuitive. The interface to our PMS does not always work correctly. Some functions are not yet fully developed. ...

See full review

Direktionsassistenin

30 days ago

Verified

... We have had a great partner at Dailypoint since 2011. We work with a lot of car communications that more than delight our guests and our data quality has improved significantly. Dailypoint is easy to ...

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Manager

1 months ago

Verified

... The system is constantly being developed. AI has also just been integrated into the system. Without any additional costs!!! Therefore, I cannot currently say what could be improved here. ...

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Manager

1 months ago

Verified

... The system is constantly being developed. AI has also just been integrated into the system. Without any additional costs!!! Therefore, I cannot currently say what could be improved here. ...

See full review

Director of Revenue Management

3 months ago

Verified

... Great system solutions and professional support! ...

See full review

Director of Revenue Management

3 months ago

Verified

... Great system solutions and professional support! ...

See full review

Director of Revenue Management

3 months ago

Verified

... We will be facing some system updates in the future and I hope that DailyPoint will keep its promise to be accessible and adaptable to a variety of upcoming tec installations. ...

See full review

CIS Manager

2 months ago

Verified

... User friendly and easy to navigate through the different modules such as loyalty, campaign, and data (BI). The platform also offers comprehensive documentation. Creating and managing campaigns is ...

See full review

CIS Manager

2 months ago

Verified

... Although it integrates with several tools, some users have reported difficulties with specific third-party applications. It has limited Customization for Data Fields and there are restrictions on creating new data fields or modifying ...

See full review

CIS Manager

2 months ago

Verified

... User friendly and easy to navigate through the different modules such as loyalty, campaign, and data (BI). The platform also offers comprehensive documentation. Creating and managing campaigns is ...

See full review

CIS Manager

2 months ago

Verified

... User friendly and easy to navigate through the different modules such as loyalty, campaign, and data (BI). The platform also offers comprehensive documentation. Creating and managing campaigns is ...

See full review

CIS Manager

2 months ago

Verified

... User friendly and easy to navigate through the different modules such as loyalty, campaign, and data (BI). The platform also offers comprehensive documentation. Creating and managing campaigns is ...

See full review

CIS Manager

2 months ago

Verified

... User friendly and easy to navigate through the different modules such as loyalty, campaign, and data (BI). The platform also offers comprehensive documentation. Creating and managing campaigns is ...

See full review

Senior Manager CRM & Data Privacy

2 months ago

Verified

... Great and effective CRM and Loyalty Tool and Guest BI-Tool ...

See full review

Senior Manager CRM & Data Privacy

2 months ago

Verified

... The campaign tool should have an easier audience calculation option (drag & drop) and I would appreciate to have a more flexible reporting in the front end. ...

See full review

Director of Centralized IT Services

2 months ago

Verified

... Here's a rephrased version of the statement: Seamless integration of our platform with property management systems, online booking engines, and mobile applications enables comprehensive reporting and actionable insights. This integration enhances visibility across digital customer touchpoint ...

See full review

Responsable Marketing

2 months ago

Verified

... Endless possibility to adapt to the different activities of the hotel Our account manager is very responsive and efficient in finding solutions for us ...

See full review

Operations Support Manager

2 months ago

Verified

... The formatting options for the marketing emailing could be improved to send more elaborate newsletters, booking confirmations, guest surveys etc. ...

See full review

Sales and Marketing Manager

1 months ago

Verified

... Feedback ...

See full review

Marketing Manager

1 months ago

Verified

... Optimal combination of user-friendliness and powerful functions, as well as #email, #campaign, #data, which make our daily business much easier. The automation of many processes, such as the creation ...

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Marketing Manager

1 months ago

Verified

... Optimal combination of user-friendliness and powerful functions, as well as #email, #campaign, #data, which make our daily business much easier. The automation of many processes, such as the creation ...

See full review

Deputy General Manager

1 months ago

Verified

... We are very happy with the application possibilities, even if we cannot fully exploit them for internal reasons. The support is great. ...

See full review

Deputy General Manager

1 months ago

Verified

... We are very happy with the application possibilities, even if we cannot fully exploit them for internal reasons. The support is great. ...

See full review

Head - IT Operations

1 months ago

Verified

... Great Solution for Loyalty and CRM and Email Marketing ...

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Head - IT Operations

1 months ago

Verified

... Great Solution for Loyalty and CRM and Email Marketing ...

See full review

Head - IT Operations

1 months ago

Verified

... We use number of features from the product, Such as Apple or google wallet loyalty card which is tech savvy and easier for our guests to carry around. We use number of filters in CRM to email content to the right audience. This helps us to avoid unnecessary mass emails. We run number of email campaign ...

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Head - IT Operations

1 months ago

Verified

... We use number of features from the product, Such as Apple or google wallet loyalty card which is tech savvy and easier for our guests to carry around. We use number of filters in CRM to email content to the right audience. This helps us to avoid unnecessary ...

See full review

Head - IT Operations

1 months ago

Verified

... We use number of features from the product, Such as Apple or google wallet loyalty card which is tech savvy and easier for our guests to carry around. We use number of filters in CRM to email content ...

See full review

Head - IT Operations

1 months ago

Verified

... We use number of features from the product, Such as Apple or google wallet loyalty card which is tech savvy and easier for our guests to carry around. We use number of filters in CRM to email content ...

See full review

CEO

1 months ago

Verified

... Dailypoint is software that enables personalised marketing and a complete guest profile. In my opinion, only with dailypoint is it possible to recognise the "value" of a guest and to bundle all information in one system for further use. The possibilities are almost ...

See full review

CEO

1 months ago

Verified

... Much more than just a CRM ...

See full review

CEO

1 months ago

Verified

... Dailypoint is software that enables personalised marketing and a complete guest profile. In my opinion, only with dailypoint is it possible to recognise the "value" of a guest and to bundle all information in one system for further use. The possibilities are almost endless and many interfaces and partners can be easily connected via the marketplace. Email campaigns, quality ...

See full review

CEO

1 months ago

Verified

... Dailypoint is software that enables personalised marketing and a complete guest profile. In my opinion, only with dailypoint is it possible to recognise the "value" of a guest and to bundle all information in one system for further use. The possibilities are almost endless and many interfaces and partners can be easily connected via the marketplace. Email campaigns, quality management, sales ...

See full review

Management

30 days ago

Verified

... Setting up the constantly added features and functionalities requires a relatively high amount of time and energy for us as a privately owned hotel. Clear action recommendations and best practice ...

See full review

Management

30 days ago

Verified

... Dailypoint is an outstanding solution for managing customer relationships with precision and efficiency. Data centralization, data laundry and data enrichment of profiles enable customized marketing campaigns. Loyalty levels are automatically generated and applied. Features and tools ...

See full review

E-Commerce Manager

30 days ago

Verified

... A very stable and good CRM system ...

See full review

E-Commerce Manager

30 days ago

Verified

... The data quality and options that you have with Dailypoint cannot be found in any other CRM system on the market. It is easy to create campaigns and the options for sending emails are also varied. We are very happy ...

See full review

Marketing

27 days ago

Verified

... The combination of business intelligence reporting on one hand and the full circle guest communication on the other hand is most useful. ...

See full review

Marketing Manager

27 days ago

Verified

... The program offers many possibilities to use the collected data and to approach the guest individually. It brings great added value to enrich the interests of a guest through their behavior. ...

See full review

Junior CRM Manager

27 days ago

Verified

... Although Dailypoint is generally very clear, there are still points where the platform is not always completely intuitive or easy to understand. For example, the complexity of certain functions: Although a lot of information is centrally consolidated, it can initially be difficult for users who are new to the system to find ...

See full review

Junior CRM Manager

27 days ago

Verified

... What I really like about Dailypoint is that it is very clear and you can collect a lot of information about the guest. You can collect all the important information in the guest profile. Dailypoint is characterized above all by its clear user interface and the structured presentation of the guest information. This means that users quickly get an overview of all the relevant data without having to search for a long time ...

See full review

Junior CRM Manager

27 days ago

Verified

... Although Dailypoint is generally very clear, there are still points where the platform is not always completely intuitive or easy to understand. For example, the complexity of certain functions: Although a lot of information is centrally ...

See full review

Junior CRM Manager

27 days ago

Verified

... Although Dailypoint is generally very clear, there are still points where the platform is not always completely intuitive or easy to understand. For example, the complexity of certain functions: Although a lot of information is centrally consolidated, it can initially be difficult for users who are new to the system to find their way around the deeper levels of data analysis or segmentation ...

See full review

Junior CRM Manager

27 days ago

Verified

... Although Dailypoint is generally very clear, there are still points where the platform is not always completely intuitive or easy to understand. For example, the complexity of certain functions: ...

See full review

Junior CRM Manager

27 days ago

Verified

... Although Dailypoint is generally very clear, there are still points where the platform is not always completely intuitive or easy to understand. For example, the complexity of certain functions: Although a lot of information is centrally consolidated, it can initially be difficult for users who are new to the system to find their way around the deeper levels of data analysis or segmentation. Certain filters or analysis tools are not clear at first glance, which means that the information you want cannot be found directly. Inconsistent terminology: Sometimes different names or technical terms are used for similar content. If, for example, internal ...

See full review

Junior CRM Manager

27 days ago

Verified

... Although Dailypoint is generally very clear, there are still points where the platform is not always completely intuitive or easy to understand. For example, the complexity of certain functions: ...

See full review

Junior CRM Manager

27 days ago

Verified

... Although Dailypoint is generally very clear, there are still points where the platform is not always completely intuitive or easy to understand. For example, the complexity of certain functions: Although a lot of information is centrally consolidated, it can initially be difficult for users who are new to the system to find their way around the deeper levels of data analysis or segmentation. Certain filters ...

See full review

Business Applications Manager

20 days ago

Verified

... Like any other platform that heavily relies on automations, failures are expected and Dailypoint is no exception. I still believe the platform would do better with the introduction of a proactive API ...

See full review

Business Applications Manager

20 days ago

Verified

... Like any other platform that heavily relies on automations, failures are expected and Dailypoint is no exception. I still believe the platform would do better with the introduction of a proactive API ...

See full review

Business Applications Manager

20 days ago

Verified

... Reachability: The #DataLaundry engine has helped us run #analytics on the data tapped from the various integrated connectors and define targeted #campaign offers based on our guests' preferences and ...

See full review

Business Applications Manager

20 days ago

Verified

... Reachability: The #DataLaundry engine has helped us run #analytics on the data tapped from the various integrated connectors and define targeted #campaign offers based on our guests' preferences and ...

See full review

Business Applications Manager

20 days ago

Verified

... Reachability: The #DataLaundry engine has helped us run #analytics on the data tapped from the various integrated connectors and define targeted #campaign offers based on our guests' preferences and ...

See full review

Business Applications Manager

20 days ago

Verified

... Reachability: The #DataLaundry engine has helped us run #analytics on the data tapped from the various integrated connectors and define targeted #campaign offers based on our guests' preferences and ...

See full review

Business Applications Manager

20 days ago

Verified

... Reachability: The #DataLaundry engine has helped us run #analytics on the data tapped from the various integrated connectors and define targeted #campaign offers based on our guests' preferences and ...

See full review

User Interface

Functional

Hoteliers often note that Dailypoint's user interface presents several challenges. Many users find the navigation cumbersome, as certain functionalities require too many clicks and make the overall experience less intuitive than expected from a modern CRM. The design feels outdated, which detracts from the ease of use. While the platform does consolidate a lot of information effectively, users commonly report that the interface is not immediately clear or intuitive, necessitating additional training or exploration to fully understand and utilize its features. Improvements in both the clarity of information presentation and interface modernity could significantly enhance user experience.

Front Office Manager

2 months ago

Verified

... Sometimes the system is not accessible it can be bothering when you need it urgently, but i think it is more a problem with our PMS system too. ...

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Hotel Manager

30 days ago

Verified

... Dailypoint is always developing new offers and provide the latest IT solutions of the hotel industry and the back end is intuitive for the end-user. ...

See full review

Hotel Manager

30 days ago

Verified

... Dailypoint is always developing new offers and provide the latest IT solutions of the hotel industry and the back end is intuitive for the end-user. ...

See full review

Dircetor of Sales & Marketing

2 months ago

Verified

... The only thing I would like is to know in more detail what exactly the packages contain before buying the product, they often talk about the possibilities you have with DailyPoint. In the end, ...

See full review

Assistant Marketing & Events

2 months ago

Verified

... The set up time is very intensive and resources have to be created internally. Otherwise you cannot benefit from the many advantages of the system. ...

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General Manager

3 months ago

Verified

... There is still room for improvement in the area of design. If the registration form is used in pre-stay communication, the tool is unfortunately not very visually appealing for the end user. ...

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General Manager

3 months ago

Verified

... There is still room for improvement in the area of design. If the registration form is used in pre-stay communication, the tool is unfortunately not very visually appealing for the end user. ...

See full review

General Manager

3 months ago

Verified

... There is still room for improvement in the area of design. If the registration form is used in pre-stay communication, the tool is unfortunately not very visually appealing for the end user. ...

See full review

General Manager

3 months ago

Verified

... There is still room for improvement in the area of design. If the registration form is used in pre-stay communication, the tool is unfortunately not very visually appealing for the end user. ...

See full review

Hotel Manager

2 months ago

Verified

... Two way interfaces to the PMS should enable more. The questionnaires are no longer as flexible in content and design. I would also like to see manuals available when customizing and creating the ...

See full review

Geschäftsleitung

30 days ago

Verified

... Only the onboarding process was a bit difficult for us, because a lot had to be created by ourselves without sufficient explanation in advance! As far as I know, this has already been improved ...

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Hotel Manager

2 months ago

Verified

... Two way interfaces to the PMS should enable more. The questionnaires are no longer as flexible in content and design. I would also like to see manuals available when customizing and creating the ...

See full review

Hotel Manager

2 months ago

Verified

... Two way interfaces to the PMS should enable more. The questionnaires are no longer as flexible in content and design. I would also like to see manuals available when customizing and creating the ...

See full review

Revenue Manager

1 months ago

Verified

... At the beginning of the set-up phase, we had problems focusing on the essentials, mainly because of the many options Dailypoint has to offer. After we set intermediate goals and the corresponding ...

See full review

In charge of CRM and digital marketing

30 days ago

Verified

... The campaign reports should be improved. We sometimes come across inconsistencies in the results. We very often have connectivity problems with our PMS. A very dense and sometimes complex software. ...

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In charge of CRM and digital marketing

30 days ago

Verified

... Customer support, the HTML format for the emails (a good way of personalising emails), access to a manual / webinars. Dailypoint is a complete software with a lot of features. ...

See full review

In charge of CRM and digital marketing

30 days ago

Verified

... Customer support, the HTML format for the emails (a good way of personalising emails), access to a manual / webinars. Dailypoint is a complete software with a lot of features. ...

See full review

Manager Assistant

3 months ago

Verified

... Interactivity with guests: create the possibility to have direct interactions where we have to respond on specific scenarios for a guest, which then create a much wider and personalised experience for the guest. This can be introduced with "app ...

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Manager Assistant

3 months ago

Verified

... I love the fact that it connects you in a direct way to your guests. It's a great way to create a familiar and welcoming environment. ...

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Hotelmanager

3 months ago

Verified

... The tool: newsletter. Design, edit and send a newsletter if it is needed at a specific time and leads to bookings. The easy to understand structure of the tool. ...

See full review

Hotelmanager

3 months ago

Verified

... The tool: newsletter. Design, edit and send a newsletter if it is needed at a specific time and leads to bookings. The easy to understand structure of the tool. ...

See full review

Head of Sales

30 days ago

Verified

... Deadlines and clear tasks in a realistic schedule helps to get step by step closer to the final goal. The learning curve is slow but detailed. ...

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Head of Sales

30 days ago

Verified

... I did not learn all details yet, but I am missing the german "DU" option for the communication with our guests. ...

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Head of Sales

30 days ago

Verified

... Deadlines and clear tasks in a realistic schedule helps to get step by step closer to the final goal. The learning curve is slow but detailed. ...

See full review

Head of Sales

30 days ago

Verified

... I did not learn all details yet, but I am missing the german "DU" option for the communication with our guests. ...

See full review

Vermarktung / Verkauf

3 months ago

Verified

... The user interface is not always intuitive. The interface to our PMS does not always work correctly. Some functions are not yet fully developed. ...

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Head of Reservations

12 months ago

Verified

... The user interface is not always friendly to non-IT people, especially when entering new data manually or when a problem occurs with guests. A more convenient and easy interface to use. A few other ...

See full review

CIS Manager

2 months ago

Verified

... Although it integrates with several tools, some users have reported difficulties with specific third-party applications. It has limited Customization for Data Fields and there are restrictions on creating new data fields or modifying existing ones, which can limit how businesses tailor the system to their unique needs. Users may find it challenging to create highly customized ...

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Director of Centralized IT Services

2 months ago

Verified

... UX/UI interface for the Admin user can be improved, there is a room for that. otherwise, I wish the partner have more resources in delivering faster project turn around integration projects ...

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Director of Centralized IT Services

2 months ago

Verified

... UX/UI interface for the Admin user can be improved, there is a room for that. otherwise, I wish the partner have more resources in delivering faster project turn around integration projects ...

See full review

Responsable Marketing

2 months ago

Verified

... Endless possibility to adapt to the different activities of the hotel Our account manager is very responsive and efficient in finding solutions for us ...

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Operations Support Manager

2 months ago

Verified

... DailyPoint is a system that concentrates the entire information and it can be used by many teams for different purposes (reservations, the front office team, marketing, the HK team, the management). ...

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Sales and Marketing Manager

1 months ago

Verified

... Einfache Handhabung des E-Mailing-Systems . Eine sehr sympathische und persönliche Vorstellung unserer neuen Account Managerin, Caroline Maninger. Vielen Dank dafür! ...

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Marketing Manager

1 months ago

Verified

... Optimal combination of user-friendliness and powerful functions, as well as #email, #campaign, #data, which make our daily business much easier. The automation of many processes, such as the creation ...

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CEO

1 months ago

Verified

... The system is constantly being developed and improved. Innovations are often included in the price. Support is great and really quick. You just have to be aware that you are using a Ferrari among ...

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CEO

1 months ago

Verified

... The system is constantly being developed and improved. Innovations are often included in the price. Support is great and really quick. You just have to be aware that you are using a Ferrari among CMSs and therefore need to build up the necessary ...

See full review

Management

30 days ago

Verified

... Dailypoint is an outstanding solution for managing customer relationships with precision and efficiency. Data centralization, data laundry and data enrichment of profiles enable customized marketing campaigns. Loyalty levels are automatically generated and applied. Features ...

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Management

30 days ago

Verified

... Setting up the constantly added features and functionalities requires a relatively high amount of time and energy for us as a privately owned hotel. Clear action recommendations and best practice ...

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E-Commerce Manager

30 days ago

Verified

... At the moment I have no suggestions for improvement as we are very satisfied. The only thing that can perhaps be said here is that Dailypoint is very comprehensive and it can be overwhelming at first ...

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Head of Digitalization & IT

27 days ago

Verified

... Dailypoint’s ability to segment guests and create targeted marketing campaigns has increased the efficiency of our communication strategies. The centralized data platform allows us to consolidate ...

See full review

Head of Digitalization & IT

27 days ago

Verified

... Dailypoint’s ability to segment guests and create targeted marketing campaigns has increased the efficiency of our communication strategies. The centralized data platform allows us to consolidate ...

See full review

Head of Digitalization & IT

27 days ago

Verified

... While Dailypoint offers a robust set of features, its user interface feels outdated and not as intuitive as we would expect from a modern CRM solution. Some functionalities require too many clicks to ...

See full review

Head of Digitalization & IT

27 days ago

Verified

... Dailypoint’s ability to segment guests and create targeted marketing campaigns has increased the efficiency of our communication strategies. The centralized data platform allows us to consolidate ...

See full review

Head of Digitalization & IT

27 days ago

Verified

... While Dailypoint offers a robust set of features, its user interface feels outdated and not as intuitive as we would expect from a modern CRM solution. Some functionalities require too many clicks to ...

See full review

Head of Digitalization & IT

27 days ago

Verified

... While Dailypoint offers a robust set of features, its user interface feels outdated and not as intuitive as we would expect from a modern CRM solution. Some functionalities require too many clicks to ...

See full review

Head of Digitalization & IT

27 days ago

Verified

... While Dailypoint offers a robust set of features, its user interface feels outdated and not as intuitive as we would expect from a modern CRM solution. Some functionalities require too many clicks to ...

See full review

Head of Digitalization & IT

27 days ago

Verified

... While Dailypoint offers a robust set of features, its user interface feels outdated and not as intuitive as we would expect from a modern CRM solution. Some functionalities require too many clicks to access, and the overall navigation can be cumbersome at times. Additionally, certain features seem in need of modernization ...

See full review

Head of Digitalization & IT

27 days ago

Verified

... While Dailypoint offers a robust set of features, its user interface feels outdated and not as intuitive as we would expect from a modern CRM solution. Some functionalities require too many clicks to access, and the overall navigation can be cumbersome at times. Additionally, certain features seem in need of modernization to align with current user experience standards. Improving ...

See full review

Head of Digitalization & IT

27 days ago

Verified

... While Dailypoint offers a robust set of features, its user interface feels outdated and not as intuitive as we would expect from a modern CRM solution. Some functionalities require too many clicks to ...

See full review

Head of Digitalization & IT

27 days ago

Verified

... While Dailypoint offers a robust set of features, its user interface feels outdated and not as intuitive as we would expect from a modern CRM solution. Some functionalities require too many clicks to ...

See full review

Head of Digitalization & IT

27 days ago

Verified

... While Dailypoint offers a robust set of features, its user interface feels outdated and not as intuitive as we would expect from a modern CRM solution. Some functionalities require too many clicks to access, and the overall navigation can be cumbersome ...

See full review

Head of Digitalization & IT

27 days ago

Verified

... While Dailypoint offers a robust set of features, its user interface feels outdated and not as intuitive as we would expect from a modern CRM solution. Some functionalities require too many clicks to access, and the overall navigation can be cumbersome at times. Additionally, certain features seem in need of modernization to align with current ...

See full review

Head of Digitalization & IT

27 days ago

Verified

... While Dailypoint offers a robust set of features, its user interface feels outdated and not as intuitive as we would expect from a modern CRM solution. Some functionalities require too many clicks to access, and the overall navigation can be cumbersome at times. Additionally, certain features seem in need ...

See full review

Marketing Manager

27 days ago

Verified

... Extensive program ...

See full review

Marketing Manager

27 days ago

Verified

... Usability should be easier. It is not a program that is self-explanatory. The instructions are very rudimentary and could therefore be more detailed. ...

See full review

Marketing Manager

27 days ago

Verified

... Usability should be easier. It is not a program that is self-explanatory. The instructions are very rudimentary and could therefore be more detailed. ...

See full review

Junior CRM Manager

27 days ago

Verified

... What I really like about Dailypoint is that it is very clear and you can collect a lot of information about the guest. You can collect all the important information in the guest profile. Dailypoint ...

See full review

Junior CRM Manager

27 days ago

Verified

... Although Dailypoint is generally very clear, there are still points where the platform is not always completely intuitive or easy to understand. For example, the complexity of certain functions: ...

See full review

Junior CRM Manager

27 days ago

Verified

... Although Dailypoint is generally very clear, there are still points where the platform is not always completely intuitive or easy to understand. For example, the complexity of certain functions: Although a lot of information is centrally consolidated, it can initially ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

User Interface and Usability
Proactive Support and Partner Integration
Onboarding and Setup
CRM and Loyalty Program
Campaign and Newsletter Management
Data Centralization and Enrichment
Targeted Marketing Campaigns
AI and Automation

Partners Most Frequently Mention

Centralized Guest Data
Integration Capabilities
Data Cleansing
Loyalty Module
Scalability and Modularity
AI Utilization
Negative - Refresh Options
Negative - Membership Management

What Types of Hotels dailypoint™ is Popular For

Size

96 | Large (75-199 room)

65 | Medium (25-74 room)

8 | Small (10-24 room)

34 | X-Large (200+ room)

3 | X-Small (1-9 room)

Country

89 | Germany

43 | Switzerland

28 | Austria

19 | France

5 | Maldives

4 | Cyprus

3 | Iraq

2 | Belgium

2 | Bahrain

2 | United Arab Emirates

1 | United States of America

1 | Greece

1 | Saudi Arabia

1 | Portugal

1 | Hungary

1 | Oman

1 | Thailand

1 | Egypt

1 | Sweden

Type

51 | Bed & Breakfast & Inns

78 | Boutiques

42 | Branded Hotels

5 | Casinos

44 | City Center Hotels

55 | Airport/Conference Hotels

11 | Extended Stay & Serviced Apartments

14 | Hostels

30 | Limited Service & Budget Hotels

116 | Luxury Hotels

1 | Motels

81 | Resorts

1 | RV Parks & Campgrounds

8 | Vacation Rentals & Villas

Region

1 | North America

189 | Europe

8 | Asia Pacific

8 | Middle East

Category

193 | Hotel CRM & Email Marketing

69 | Loyalty Programs for Independents

Didn’t find what you were looking for?

What is dailypoint™?

Founded in 2005 | Headquarters in München (Germany) | 45 employees
dailypoint™ 360° – Central Data Management is a comprehensive Data Management and CRM platform tailored for the hospitality industry. It centralizes guest data from multiple sources into a unified profile, leveraging AI to process this information through 350 detailed steps to create a Golden Record—a reliable and comprehensive guest profile. The platform seamlessly integrates with hotel property management systems (PMS) and other applications, facilitating automated operations and enhanced guest experiences. Valuable features include deep analytics, personalized marketing tools, and effective segmentation, which collectively boost revenue and operational efficiency. Its advanced data cleansing capabilities ensure high-quality data, while the open API allows seamless connectivity with various systems, ensuring unmatched data integrity. With modules like Data Laundry, Campaign Manager, and Privacy Dashboard for GDPR compliance, dailypoint™ offers robust solutions for data-driven marketing, guest loyalty enhancement, and operational excellence—making it an essential tool for modern hospitality businesses aiming to improve guest satisfaction and streamline operations.

Capabilities

Data Migration

all modules - an overview

Booking Manager

Central Guest Profile

Online Reputation Management

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Available Add-ons & Modules

dailypoint Data Laundry

Hotel CRM & Email Marketing
The dailypoint Data Laundry consolidates and cleans data in 350 steps to create one central guest profile used for all integrated systems.

INCLUDED

dailypoint Privacy Dashboard

Hotel CRM & Email Marketing
With the integrated central Privacy Dashboard you can manage all technically relevant GDPR processes, such as deletion requests.

INCLUDED

dailypoint Campaign Manager

Hotel CRM & Email Marketing
Send the right people the right information at the right time. From newsletters to text messages, push messages, offers, booking confirmations or any automations like pre- & post-stay messages, manage it all in one system.

INCLUDED

Voucher System

Hotel CRM & Email Marketing
A great tool for your cross and upselling and to enhance your direct booking strategy.

INCLUDED

dailypoint Online Reputation Management

Guest Surveys & Feedback
dailypoint™ Questionnaire System combines an Online Reputation Management (ORM) tool with a professional form builder. Responsive and adaptable. Data exchange with TripAdvisor, HolidayCheck or Google

INCLUDED

dailypoint Basic Sales

Hotel Management Software
Basic Sales offers: intelligent Sales & Account Management, communication tracking, task & activity management and more.

PREMIUM ADD-ON

dailypoint Booking Manager

Hotel CRM & Email Marketing
A system that assists hotels throughout the entire inquiry & booking process. Makes guest correspondence much more attractive.

PREMIUM ADD-ON

Data Migration

Hotel Management Software
If you want to switch to a different PMS, dailypoint™ can not only clean your existing guest data but also transfer your data to your new PMS - including guest data and reservations.

PREMIUM ADD-ON

dailypoint™ Reviews Summary

4.3
Very Good
193 reviews
Ease of Use
4.2/5
Customer Support
4.5/5
ROI
4.2/5
Implementation
4.3/5

Recommended by

Luxury Hotels 88% recommended by 116 Luxury Hotels
Resorts 88% recommended by 81 Resorts
Boutiques 87% recommended by 78 Boutiques
Airport/Conference Hotels 93% recommended by 55 Airport/Conference Hotels
Bed & Breakfast & Inns 85% recommended by 51 Bed & Breakfast & Inns
City Center Hotels 87% recommended by 44 City Center Hotels
Branded Hotels 90% recommended by 42 Branded Hotels
Limited Service & Budget Hotels 93% recommended by 30 Limited Service & Budget Hotels
Hostels 87% recommended by 14 Hostels
Extended Stay & Serviced Apartments 83% recommended by 11 Extended Stay & Serviced Apartments
Vacation Rentals & Villas 82% recommended by 8 Vacation Rentals & Villas
Casinos 88% recommended by 5 Casinos
RV Parks & Campgrounds 100% recommended by 1 RV Parks & Campgrounds
Motels 90% recommended by 1 Motels

Achievements

Trending Product

This vendor's trending score is rising, dailypoint™ 360° – Central Data Management is the #2 most trending product in the Hotel CRM & Email Marketing category (out of 64) and the #61 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

dailypoint™ has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
97 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

dailypoint™ Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Dailypoint™ Average Dailypoint™

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No matching results

7

Success Stories

2

References

48

Featured Customers

More Products by dailypoint™

https://ucarecdn.com/41d52a23-78ab-450a-add3-1978ac9ba70d/
dailypoint™ 360° – Central Data Management Hotel CRM & Email Marketing

dailypoint™ is the leading Data Management and CRM platform for the hospitality industry, offering a sophisticated solution that aggregates data from various sources into a unified Central Guest Profile. Utilizing AI, it processes data through 350 steps to create the Golden Record, a central guest information repository for personalized service. This cloud-based SaaS solution comprises 16 modules and is supported by the dailypoint™ Marketplace with over 200 partners, aiming to enhance the customer journey and improve operational efficiency across hotel departments. It includes a Privacy Dashboard for GDPR compliance, highlighting its commitment to data protection. Headquartered in Munich, Germany, and with offices in the UAE and the US, dailypoint’s global presence is bolstered by a network of sales and distribution partners dailypoint is the #realCRM to manage Guest Data in one Central Profile. Included Apps: - Data Laundry - Profile Engine  - Booking Manager - Campaign Manager (CRM) - Website Connect - Privacy Dashboard (GDPR handling) - Voucher System - Loyalty Program - Online Reputation Management (ORM) - Smart WiFi - Event Calendar - Guest Information System - Business Intelligence (reports) - Basic Sales - Smart Lists - API

4.3 (193 REVIEWS)

https://ucarecdn.com/8797b5d0-0c01-48b5-bc9f-b5241639c1b9/
dailypoint™ Loyalty Loyalty Programs for Independents

dailypoint™ is the perfect platform – scalable and powerful. We run programs for individual hotels as well as for international brands with more than 100,000,000 members. Drive direct bookings, increase loyalty and push your service on-site. Run a bonus program with multi-tiers, like big chains and airlines, or an exclusive member club. dailypoint™ loyalty is the platform for demanding hoteliers. More information: https://bit.ly/3TvKo6q

4.5 (69 REVIEWS)

Dailypoint™ Reviews

Hotelier Rating

Excellent
129
Very Good
39
Average
37
Poor
1
Terrible
2

Property Size

  • X-Small (3)
  • Small (8)
  • Medium (65)
  • Large (96)
  • X-Large (34)

Country

  • Germany
    Germany
    (89)
  • Switzerland
    Switzerland
    (43)
  • Austria
    Austria
    (28)
  • France
    France
    (19)
  • Maldives
    Maldives
    (5)
  • Cyprus
    Cyprus
    (4)
  • Iraq
    Iraq
    (3)
  • Belgium
    Belgium
    (2)
  • Bahrain
    Bahrain
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • United States of America
    United States of America
    (1)
  • Greece
    Greece
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Portugal
    Portugal
    (1)
  • Hungary
    Hungary
    (1)
  • Oman
    Oman
    (1)
  • Thailand
    Thailand
    (1)
  • Egypt
    Egypt
    (1)
  • Sweden
    Sweden
    (1)

Region

  • North America
    North America
    (1)
  • Europe
    Europe
    (189)
  • Asia Pacific
    Asia Pacific
    (8)
  • Middle East
    Middle East
    (8)

Hoteliers say

Hoteliers like Dailypoint for its comprehensive data centralization and enrichment features, which enable tailored marketing campaigns and improved guest engagement. The ability to create targeted marketing campaigns and manage loyalty programs through its centralized guest profiles helps hotels increase revenue and guest satisfaction. However, some users find the interface outdated and the onboarding process can be cumbersome, indicating areas for potential improvement in user experience and setup time.

AI-generated from the text of customer reviews

User Interface and Usability
Proactive Support and Partner Integration
Onboarding and Setup
CRM and Loyalty Program
Campaign and Newsletter Management
Data Centralization and Enrichment
Targeted Marketing Campaigns
AI and Automation

Looking for specific info?

10

Dailypoint CRM - A Solid CRM Platform

Business Applications Manager from 200 to 499 room City Center Hotel in Baghdad (Iraq)

Verified
20 days ago
Reachability: The #DataLaundry engine has helped us run #analytics on the data tapped from the various integrated connectors and define targeted #campaign offers based on our guests' preferences and behaviors.
Country Iraq
Business Applications Manager
X-Large Hotel
Share review
9

Good tool and great support

Project & Application Specialist from 100 to 199 room Bed & Breakfast & Inn in Zurich (Switzerland)

Verified
27 days ago
The account manager and support are very good. Easy creation of target groups and sending of newsletters. The booking manager makes the work of the reservation team easier.
Country Switzerland
Project & Application Specialist
Large Hotel
Share review
8

Very good!

Junior CRM Manager from 10 to 24 room Branded Hotel in Seebad Ahlbeck (Germany)

Verified
27 days ago
What I really like about Dailypoint is that it is very clear and you can collect a lot of information about the guest. You can collect all the important information in the guest profile. Dailypoint is characterized above all by its clear user interface and the structured presentation of the guest information. This means that users quickly g...
Country Germany
Junior CRM Manager
Small Hotel
Share review
10

DP team has been extremely helpful since we started our collaboriation, very responsive and proactive!

Guest Service Director from 100 to 199 room Branded Hotel in Paris (France)

Verified
27 days ago
They wish to help more and more and improve our usage of all possibilities of their system:))) Very usage friendly tools
Country France
Guest Service Director
Large Hotel
Share review
9

Extensive program

Marketing Manager from 100 to 199 room Airport/Conference Hotel in Langen (Germany)

Verified
27 days ago
The program offers many possibilities to use the collected data and to approach the guest individually. It brings great added value to enrich the interests of a guest through their behavior.
Country Germany
Marketing Manager
Large Hotel
Share review
10

Good tool

Marketing from 200 to 499 room City Center Hotel in Karlsruhe (Germany)

Verified
27 days ago
The combination of business intelligence reporting on one hand and the full circle guest communication on the other hand is most useful.
Country Germany
Marketing
X-Large Hotel
Share review
7

Solid CRM & Loyalty Program

Head of Digitalization & IT from 50-74 room Bed & Breakfast & Inn in Graz (Austria)

Verified
27 days ago
Dailypoint’s ability to segment guests and create targeted marketing campaigns has increased the efficiency of our communication strategies. The centralized data platform allows us to consolidate guest information effectively, providing a single source of truth for our teams. Loyalty is implemented with a third-party product.
Country Austria
Head of Digitalization & IT
Medium Hotel
Share review
9

Great first impression, great implementation

Director of Sales & Marketing from 100 to 199 room City Center Hotel in Kreisfreie Stadt Köln (Germany)

Verified
27 days ago
We are half way through our implementation process and I must say I am very impressed with how professional and timely Dailypoint works. We are not left alone and Nicole is with us all the way. Hopefully the support will continue once Dailypoint is up and running.
Country Germany
Director of Sales & Marketing
Large Hotel
Share review
Linda from dailypoint™ replied
Hi and thank you for your nice words! Indeed we think Nicole and all of our setup team are treasures as well. Once you are up and running completely, our Account Management team will be your first point of contact - and they are great too! Thank you for signing up for dailypoint, we will do our very best to keep you and your team happy. Kind regards, Linda - COO @ dailypoint
10

Exquisite Customer Service

Operations Manager from 100 to 199 room Bed & Breakfast & Inn in Lake Placid (United States of America)

Verified
29 days ago
The team at DailyPoint has bent over backwards to accomodate all the specific needs of our business. As a independent hotel, we require digital tools that allow us to nimbly compete with the scale of the larger brands. DailyPoint has helped us to leverage our guest information in such a way that we have improved the guest experience by meet...
Country United States of America
Operations Manager
Large Hotel
Share review
10

A very stable and good CRM system

E-Commerce Manager from 75-99 room Boutique in Hamburg (Germany)

Verified
30 days ago
The data quality and options that you have with Dailypoint cannot be found in any other CRM system on the market. It is easy to create campaigns and the options for sending emails are also varied. We are very happy with the functions that Dailypoint has and are very pleased that Dailypoint is constantly evolving and releasing new features.
Country Germany
E-Commerce Manager
Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation

Partners say

Industry experts recommend Dailypoint for its robust AI-based data centralization and cleansing capabilities, extensive integration options, and unique features like the flexible loyalty module and comprehensive guest profiles. Dailypoint's advanced data laundry system ensures high data quality, and its open API allows seamless connections with various systems, creating unmatched data integrity and providing holistic guest insights essential for personalized marketing and enhanced guest experiences.

AI-generated from the text of customer reviews

Centralized Guest Data
Integration Capabilities
Data Cleansing
Loyalty Module
Scalability and Modularity
AI Utilization
Negative - Refresh Options
Negative - Membership Management
Question:

What does this product or service do well?

Answer:

- Analysis of key figures and derivation of recommendations for action based on a central guest profile - Associated planning of data-based actions, measures and campaigns to activate and retain our guests

by Anne Volke (arcona Management GmbH | arcona Hotels & Resorts) on January 12, 2025

Question:

What differentiates this product or service from the competition?

Answer:

- Automated recognition of interests and dynamic interest profiling - two-way interface - central guest profile through a large number of integrations and interfaces - Regular coordination with key account management

by Anne Volke (arcona Management GmbH | arcona Hotels & Resorts) on January 12, 2025

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Make an appointment with the sales and setup team. These are good partners for developing an implementation plan with overarching phases and the individual measures contained therein, as well as for ensuring the necessary project documentation.

by Anne Volke (arcona Management GmbH | arcona Hotels & Resorts) on January 12, 2025

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 24 recommend
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