Ratings Snapshot

Certificate of Excellence

Read 106 reviews

#3 Popularity index

HT SCORE

93 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 54 in Hotel CRM & Email Marketing

Ease of Use

4.2/5

ROI

4.1/5

Implementation

4.2/5

Customer Support

4.4/5

dailypoint™ has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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dailypoint™ 360° – Central Data Management Overview

dailypoint™ is the leading Data Management and CRM solution for individual hotels and hotel groups. dailypoint™ collects data from all relevant sources such as PMS, POS, website, newsletter, or Wi-Fi and creates a central and consolidated guest profile - which is the heart of your business! Integrated cleaning processes and special artificial intelligence (AI) are used to generat...

About dailypoint™ View website

Founded in 2005 | Headquarters in München Germany | 45 employees

dailypoint™ - software made by Toedt, Dr. Selk & Coll. GmbH dailypoint™ is the leading #abovePMS solution for individual hotels and hotel groups. dailypo...

Other Products by dailypoint™

1/27

Integrates with

Staff Collaboration Tools
Property Management Systems
Marketplaces & Integrators

Browse integrations (53 verified)

What customers love about dailypoint™ 360° – Central Data Management

86% recommend

General Manager

Customized and professional pre and post guest contact. The System is user friendly and easy to use. Great support team.

Managing Director

Thanks to the Daily Point solutions, which we use for our hotel group of 4 properties since 2014, we were able to improve data quality considerably both for postal or email mailings. We design and send out our monthly ne...

Marketing Consultant

Create a central guest profile with all relevant information Tool for automated email-campaigns Many possibilities to connect other systems Quick check-in form

Director

Good Mailing Programm, to improve guest contacts and selling our rooms. Easy to handle.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

DailyPoint is a CRM for Hotels that focuses on consolidating and structuring hotel guest data into an intuitive platform that enables smart marketing communication and fosters guest loyalty. DailyPoint works worldwide for independent properties and groups.

by Benjamin Devisme (Quicktext) on December 11, 2021

See more answers (7)

Showing all answers to: "What does this product or service do well?"

Cihan Sumerkent Oracle PMS Support and Training Speicalist @ Protel A.Ş.

November 22, 2021, Cihan regularly uses the

Guest data management part is very effective and integration with Oracle PMS programs are at good point minimum problems during transferring. But refresh option does not cover all the expectations. Specially some of the updates should be done in no time. Altho...

Werner Meyer VP Partnerships @ Busy Rooms

October 01, 2020, Werner has tried the

Dailypoint creates a central, single profile for a customer / guest filled with data from all different systems and sources. So hotels have all data in one spot. This data is being “cleaned” and consolidated by dailypoint so it is ready to use and correct ...

Michael Lemke Sales & Marketing Hospitality Consultant @ Diribrand

September 21, 2020, Michael occassionaly uses the

You can only manage what you can measure - thank you dailypoint Individual data analysis, campaign management and tracking of individual actions, as well as ROI calculation of the actions. With dailypoint even offline marketing is no longer a blind flight, be...

Matthieu Dutter Vice President Product @ D-EDGE

September 18, 2020, Matthieu heard from clients about the

Most efficient and reliable guest data cleansing solution on the market. Clean data being the basis for any real guest interaction, and experience customization. True above PMS solution with a wide range of modules and third party connectivities.

Stefan Bezold Executive Sales Director DACH & CEE @ INFOR Deutschland GmbH

August 03, 2020, Stefan has tried the

We work for a very long time with Dr. Selk, Toedt & Partner and during this time we have build a very strong relationship. Our systems are pretty well interfaced and give our clients strategic advantages in their Customer Communications.

Moritz von Petersdorff-Campen Founder @ SuitePad GmbH

July 10, 2020, Moritz heard from clients about the

dailypoint is much more than a CRM system or newsletter software for the hospitality industry. With it's focus on data quality and cleansing dailypoint understands that the best software is only as good as the input the user provides.

Moritz von Petersdorff-Campen Founder @ SuitePad GmbH

July 10, 2020, Moritz heard from clients about the

dailypoint is much more than a CRM system or newsletter software for the hospitality industry. With it's focus on data quality and cleansing dailypoint understands that the best software is only as good as the input the user provides.

Question:

What differentiates this product or service from the competition?

Answer:

DailyPoint specializes on high-end properties where guest knowledge is gold. They have developed all the advanced features that extremely demanding properties require and make them available to your hotel.

by Benjamin Devisme (Quicktext) on December 11, 2021

See more answers (7)

Showing all answers to: "What differentiates this product or service from the competition?"

Cihan Sumerkent Oracle PMS Support and Training Speicalist @ Protel A.Ş.

November 22, 2021, Cihan regularly uses the

Cloud based structure and flexible integration and all in one options are the best. User friendly UI and very fast support is distinctive examples for them. Hotel based membership options and solutions also very good.

Werner Meyer VP Partnerships @ Busy Rooms

October 01, 2020, Werner has tried the

The Central Profile for a guest / customer, as mentioned above with the capability to clean the data to just have relevant, correct information (highest value). The complexity of the system allows a wide range of funcionalities and with many integrations (li...

Michael Lemke Sales & Marketing Hospitality Consultant @ Diribrand

September 21, 2020, Michael occassionaly uses the

Individual data analysis, campaign management and tracking of individual actions, as well as ROI calculation of the actions. With dailypoint even offline marketing is no longer a blind flight, because "you can only manage what you can measure".

Matthieu Dutter Vice President Product @ D-EDGE

September 18, 2020, Matthieu heard from clients about the

Comprehensive suite of modules to answer to your business needs. Top notch technology and a team of savvy professionals. CRM is a long learning journey for which one need great professionals by his side.

Stefan Bezold Executive Sales Director DACH & CEE @ INFOR Deutschland GmbH

August 03, 2020, Stefan has tried the

State of the art technology, time to market and very customer orientated. They bring real value to their clients and help to build strong relations to new guests and existing clients. Cleaning current addresses is also a great feature.

Moritz von Petersdorff-Campen Founder @ SuitePad GmbH

July 10, 2020, Moritz heard from clients about the

dailypoint is very strong when it comes to integrating into already existing system like PMS, POS, newsletter system etc.. For the hotelier this means that the data needed, to better understand their customers, is being analyzed and used in one central system....

Moritz von Petersdorff-Campen Founder @ SuitePad GmbH

July 10, 2020, Moritz heard from clients about the

dailypoint is very strong when it comes to integrating into already existing system like PMS, POS, newsletter system etc.. For the hotelier this means that the data needed, to better understand their customers, is being analyzed and used in one central system....

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Make sure you leverage 100% of DailyPoint. For this, it is extremely important for managers to be trained on the tool as well in order to be able to devise the right marketing strategies. DailyPoint support is great so they will guide you step by step.

by Benjamin Devisme (Quicktext) on December 11, 2021

See more answers (7)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Cihan Sumerkent Oracle PMS Support and Training Speicalist @ Protel A.Ş.

November 22, 2021, Cihan regularly uses the

If you want loyalty , membership mangement and also campaign management all in one point, this product covers all of your needs. Integration with all the possible Oracle PMS products makes the product number one choice for the major accounts and local acounts ...

Werner Meyer VP Partnerships @ Busy Rooms

October 01, 2020, Werner has tried the

The product and offering is in a way structured, that a hotelier can add on functionalities and services over time. Start with the main goal to have cleaned, single profiles and then start to make the best use for your own needs e.g. loyalty, login IBE and mor...

Michael Lemke Sales & Marketing Hospitality Consultant @ Diribrand

September 21, 2020, Michael occassionaly uses the

The analysis tools are still a bit complicated for non-professionals to understand, but the system is now also available in German, which helps a lot. With dailypoint even offline marketing is no longer a blind flight, because "you can only manage what you ca...

Matthieu Dutter Vice President Product @ D-EDGE

September 18, 2020, Matthieu heard from clients about the

Take a step by step approach with clear milestones from clean guest data, to CRM basics to more complexe scenarios. Do not try get the perfect set up and strategy from day one. Start with essentials, go through the necessary learning curve and build on it. da...

Stefan Bezold Executive Sales Director DACH & CEE @ INFOR Deutschland GmbH

August 03, 2020, Stefan has tried the

If a Hotelier is interested in Building strong Relations to his guests than he should use Dailypoint. If he wants to have an updated guestprofile database he should use Dailypoint as well. It is cloudbased Technology.

Moritz von Petersdorff-Campen Founder @ SuitePad GmbH

July 10, 2020, Moritz heard from clients about the

Make sure you invest enough time setting up the system and taking the onboarding process serious. This is the best way to ensure high data quality and strong results in the long run. By doing this you also make use of all the data you have already assembled ov...

Moritz von Petersdorff-Campen Founder @ SuitePad GmbH

July 10, 2020, Moritz heard from clients about the

Make sure you invest enough time setting up the system and taking the onboarding process serious. This is the best way to ensure high data quality and strong results in the long run. By doing this you also make use of all the data you have already assembled ov...

+ 5 recommend

Recommended by

Benjamin Devisme Co founder @ Quicktext

Cihan Sumerkent Oracle PMS Support and Training Speicalist @ Protel A.Ş.

Werner Meyer VP Partnerships @ Busy Rooms

Michael Lemke Sales & Marketing Hospitality Consultant @ Diribrand

Matthieu Dutter Vice President Product @ D-EDGE

Show More (3)

Are you a consultant or vendor that recommends dailypoint™? Leave a recommendation

Features

View all (8)

Marketing Automation

4/5 features

Personalized one-to-communication
A/B Testing
Event Based Automations

Track website, email and brand engagement to use to trigger event based personalized communications to engage individual guests or segments.
Email Newsletters

Build and manage your email newsletter to re-engage past guests as well as prospects on your email lists.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.

Template Builder

4/5 features

Template Editor
WYSIWYG - HTML Editor
Campaign Templates

Design templates that can be reused throughout email campaigns to save time.
Transactional Templates

Build reusable templates for transactional booking emails.
Template Importing

Import existing HTML templates to save time and go live quicker.

Guest Profiles

4/5 features

Guest profiles

Build rich unified guest profiles to understand guest engagement, spend and preferences to leverage in your marketing automation and communications.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
GDPR Compliant
CCPA Compliant
Automatic De-Duping

Automatically detect, merge and de-dupe profiles and contacts to keep your database clean and ensure that you don't bombard customers.

Segmentation

4/5 features

Segmentation

Making sure guests only see relevant offers / Increases conversion and relevance for the guests meaning happier guests and more revenue for the properties.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
Tagging

Apply custom tags to contacts either manually or based on rules to more easily be able to group customers to create custom segments that allow you to run more targeted and effective campaigns.
Loyalty Segmentation

Segment by lifetime spend or total nights stayed to identify your best, most loyal guests.
Attribute Based Segmentation

Segment by attributes such as gender, birthday, travels with family, couple, etc to more effectively market relevant offers, amenities and outlets to personalize your communications and drive more upsell revenue.
Geographic Based Segmentation

Segment your database by local, domestic or international travelers.
Channel/Market Based Segmentation

Segment by preferred booking channel, such as direct, OTA or corporate clients.
Lead Time Based Segmentation

Segment guests is by lead time to send promotions based on arrival date to send targeted campaigns (ie. last minute stays, holidays, etc).
Room Type Based Segmentation

Segment by room type to send campaigns to generate upgrade revenue.

Privacy & Compliance

4/5 features

GDPR Compliant
CCPA Compliant
PCI Complaint

Data Management

4/5 features

Centralized data warehouse
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Centralized multi-hotel/multi-brand solution

Other

6/6 features

Two-way data integration
Data Synchronization
Data Warehousing
Data Cleansing and Enrichment

Cleanse and enrich data from publicly available sources to gain real time insights into customer's corporate and social influence profile.
Data Governance

Authentication and access to streams is determined by secure data contracts. Data governance is a first class citizen. Combined with multiple layers of encryption, your data is always secure.
Real Time Streaming

Data streaming functionality that is modern, secure and scalable.

Want to go behind the scenes and see how dailypoint™ 360° – Central Data Management works?

Clients & references

With dailypoints Website Connect we created our own Direct Booker Club - and with this we were not only able to stop the trend towards the OTAs, we fight back and generate more and more direct bookin...

Heiko Buchta General Manager at the Platzl Hotel

dailypoint convinces with easy handling. We can manage all guest communications - It works simply, directly and professionally. Now the system has also been tested in a crisis and I can say that it ha...

Kristina Türcke & Stefanie Küttner Hotel Manager at the Best Western Plus Hotel Willingen