RMS vs. VIPS HMS:
Which Is Right for You?

The Decision

Choosing between RMS by RMS and VIPS HMS by VIPS hinges on your hotel’s size, complexity, and regional needs. RMS provides a broad set of features backed by a substantial global user base, while VIPS HMS offers a simplified, all-in-one platform with limited regional reach. Your decision should align with your operational demands and growth plans.

Both products aim to streamline hotel management, but RMS’s extensive integration capabilities and proven support network make it the more dependable option for medium to large hotels seeking reliability and scalability. Is your hotel prepared to prioritize a more feature-rich platform with proven market presence?

Is RMS or VIPS HMS Better for Hotels?

RMS is designed to serve a wide variety of hotel types, from resorts to motels, with a strong presence in North America, Europe, and beyond, supported by over 224 reviews and recent feedback from 25 hotels in the last six months. VIPS, on the other hand, appears more suited for smaller, regional properties, with no recent reviews or extensive global presence, and only 11 verified partners.

While RMS’s review scores show an overall 4.56/5 rating with high customer satisfaction (support at 4.52/5 and ease of use at 4.3/5), VIPS’s lack of recent feedback and reviews signals limited recent market validation. RMS’s broad feature set and high engagement suggest it’s better suited for hotels aiming for robust management and growth.

The key question: Do you need a proven, scalable platform with a global footprint (RMS), or a simplified solution for regional operations (VIPS)?

RMS vs VIPS: Which Should Your Hotel Choose?

If your hotel requires a comprehensive management solution capable of handling multiple properties, extensive integrations, and advanced revenue management, RMS is the clear choice. Its broad feature set—over 74 unique functionalities—targets larger hotels, chains, and properties with complex operational needs.

If your hotel is small, regional, or seeking a straightforward system without extensive integrations or advanced features, VIPS might suffice, but the lack of recent user feedback and limited regional support could hinder growth. RMS’s proven track record and active user base make it the more reliable choice for expanding or multi-property hotels.

For property managers prioritizing scalability, RMS’s rich features and global presence outweigh VIPS’s minimal footprint. Conversely, if budget constraints or simplicity are paramount, VIPS could be considered—but with caution due to limited recent validation.

Is RMS or VIPS Easier to Use?

RMS boasts a high ease of use rating at 4.3/5, supported by an onboarding score of 4.14/5 based on recent reviews, many praising its straightforward setup and ongoing support. Review quotes highlight that users find RMS’s interface intuitive, with the onboarding process described as “the easiest of any system” by clients like Roomzzz Aparthotels.

VIPS, lacking recent reviews and detailed user feedback, does not publicly demonstrate its user-friendliness. Given RMS’s higher ratings and recent positive reviews, it clearly offers a better user experience—especially for teams that need quick adoption and minimal training.

Edge: RMS.

Which Has Better Features: RMS or VIPS?

RMS offers a comprehensive suite of over 74 features, including a channel manager, booking engine, guest CRM, revenue management, integrated CRS, POS, housekeeping modules, and automated night audits. Many features, such as custom rates, guest profiles, and real-time reporting, are absent from VIPS.

VIPS, by comparison, provides a limited feature set with only 11 verified integrations and no detailed list of functionalities, indicating it’s less geared toward complex operations requiring advanced automation or extensive customization.

In terms of raw feature count and depth, RMS’s 74 features give your team more control and options to optimize operations. VIPS’s simplicity might appeal to smaller hotels with basic needs but falls short for larger, more demanding properties.

Edge: RMS.

Which Has Better Customer Support: RMS or VIPS?

RMS’s support is rated at 4.52/5, with recent reviews praising its responsiveness and helpful staff. Clients mention that RMS’s support team is active and capable, with quotes like “Yang Mae Kang assisted me quickly,” reflecting a strong customer service experience.

VIPS offers no recent reviews or detailed feedback about support, making it difficult to assess. Given RMS’s high and recent ratings, it’s the clear leader in support quality, especially critical when onboarding or resolving complex issues.

Edge: RMS.

Which Has More Integrations: RMS or VIPS?

RMS boasts 112 verified partners, including prominent integrations with RoomChecking, SiteMinder, and STR, covering a wide range of operational needs from reservations to revenue management. VIPS has only 11 verified partners, with minimal overlap, such as RoomChecking and SiteMinder, but overall fewer options for third-party integration.

The extensive integration ecosystem of RMS allows your hotel to connect seamlessly with other systems, reducing manual work and errors. VIPS’s limited integrations could restrict flexibility, especially for properties that rely on multiple platforms.

Edge: RMS.

Which Do Hoteliers Rate Higher: RMS or VIPS?

RMS’s overall rating of 4.56/5, with recent reviews indicating continued satisfaction, shows strong user approval across various segments. Hotels of different sizes, especially those with multiple properties, appreciate RMS’s robust features, ease of use, and support.

VIPS, lacking recent reviews and a visible user base, provides no current feedback to gauge hotel satisfaction. The absence of recent ratings suggests it’s not widely adopted or tested in recent hospitality markets.

Edge: RMS.

How Much Do RMS and VIPS Cost?

RMS charges a base price of $700 per month with no free tier or trial options listed, making it a significant investment for most hotels. VIPS does not publicly list pricing, which typically indicates custom quotes or a less transparent model.

Given the absence of publicly available pricing for VIPS, RMS’s straightforward monthly fee allows for clearer budgeting and ROI assessment, especially for larger hotels planning long-term investments.

What Type of Hotel Should Use RMS?

• Hotels managing multiple properties or planning to scale rapidly.
• Larger resorts, chains, or properties seeking extensive automation.
• Hotels needing advanced revenue management and integrated CRS.
• Properties that value comprehensive support and regular updates.

Not ideal if your hotel is a small, single-property operation with simple needs or limited IT resources.

What Type of Hotel Should Use VIPS?

• Small, regional hotels seeking a basic, all-in-one management system.
• Hotels with limited IT staff or minimal integration needs.
• Properties operating solely within Europe with less focus on global tools.
• Hotels prioritizing cost-effectiveness over extensive features.

Not ideal if your property requires complex automation, multi-channel management, or plans for expansion.

RMS vs VIPS: The Bottom Line for Hotels

RMS is a feature-rich, globally supported platform designed to cater to mid-sized and large hotels with complex needs. Its extensive integrations, real-time reporting, and strong customer support make it a reliable choice for properties aiming to grow and optimize operations.

VIPS offers a simplified, all-in-one hotel management solution with limited regional reach and fewer features, suitable mainly for small hotels or regional operators with straightforward requirements. Its lack of recent reviews and smaller partner network suggest it’s less tested in today’s competitive hotel landscape.

If your hotel values scalability, comprehensive features, and proven support, RMS is the clear, definitive choice. For smaller operations with basic needs and a focus on simplicity, VIPS might suffice—but with caution.