FrontRest

0.0 (0 REVIEWS)

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0 out of 100

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FrontRest

Unranked in Hotel POS Systems

Best POS you've ever used

Not yet recommended by any hotels

ICG Software has 0 reviews from United States so we’re unable to verify that they operate in your local market.

What is ICG Software?

Founded in 1985 | Headquarters in | 20 employees

This description was generated by AI which analyzed the following sources to summarize a description of ICG Software products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

ICG Software Reviews Analyzed: 0

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Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

ICG Software Expert Recommendations Analyzed: 0

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Description provided by ICG Software

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

ICG Software's Provided Description:

"Scalable and adapted to each business type and size. ICG products and devices cover all your establishment requirements and offer an integrated solution that improves efficiency, optimizes resources and increases the benefits of the establishments."

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Features

Order Management

4/5 features

Self Service Table-side Ordering

Use digital menus and contactless payments to let your guests take over their ordering experience.
Upselling

Let customers control their experience and increase check size with product modifiers and upsells
Digital Menus

Manage online menus quickly and easily across all locations and send all your online orders directly to your POS.
Advanced Ordering

Give guests the option to order hours or even days in advance.
Discounts & Promotions

Create discounts and promotions to drive more revenue.
Mobile Ordering

Enable customers to place orders online.
Integrated Kitchen Display

Simplify order management by receiving in-person and online orders directly to the kitchen. Prioritize in-person vs online orders, track ticket times and more to take control of your efficiency and deliver an amazing customer experience.

Inventory Management

4/5 features

Inventory Management

One of the most important functions of a POS system, inventory management, at its very essence, keeps track of all products so you know when it’s time to order/or not order specific products. Simplify inventory management with real-time deductions as menu items are sold and automatic replenishments when you receive inventory
Ingredient Management

Eliminate manual stock counting and spreadsheets, view current stock on hand and current stock value.
Stock Reporting

Track how much inventory has been purchased, produced, wasted or sold with stock reporting.
Stock Alerts

Review inventory in real time, get low stock alerts and automate your recurring orders to your suppliers.
Recipe Costing

Calculate recipe costs and margins by tracking every ingredient—and any price fluctuations.
Food Cost Reporting

Manage your stock, analyze your food cost reports and always get the actual performance on your profit margins.
Report Exporting

Export inventory, food cost and sales reports to leverage in meetings or to import into other tools.

CRM & Loyalty

4/5 features

Customer Management

Building strong relationships with your customers will lead to repeat business. A POS should have customer relationship management (CRM) to track all customer data.
Discounts & Promotions

Create discounts and promotions to drive more revenue.
Guest Profiles

Track customer behavior, spend and preferences over time.
Rewards Program
Marketing Campaigns

Create email or text message based marketing campaigns.
Customer Insights Reports

Track customer spending habits and results of your promotional efforts all from one dashboard.
Segmentation

Ability to create customer segments based on purchasing behavior and preferences.
Physical Loyalty Cards

Accounting

4/5 features

Discounts & Promotions

Create discounts and promotions to drive more revenue.
Customer Insights Reports

Track customer spending habits and results of your promotional efforts all from one dashboard.
Payment Log Reports
Accounting Software Integrations

Integrate directly with accounting softwares like Quickbooks, Xero and Sage to reduce manual entry and errors.
Mapping

Map and record different product categories and payment types any way you want
Sync Error Alerts

Get email notifications when any sync errors occur

Payments

4/5 features

Gift cards

Create, sell and manage digital and physical gift cards to drive revenue.
Upselling

Let customers control their experience and increase check size with product modifiers and upsells
Discounts & Promotions

Create discounts and promotions to drive more revenue.
Customer Insights Reports

Track customer spending habits and results of your promotional efforts all from one dashboard.
PCI Compliant
Check Splitting
Chargeback Management & Fraud Prevention
Payment Log Reports

Analytics & Insights

4/5 features

Employee Reporting and Management

The performance of your employees can make or break the success of your store. Having the ability to set sales targets as well as know who your top performers are and who requires extra coaching will help increase sales.
Sales Reporting

On the surface, most POS systems enable you to look at your sales. The difference lies in how those numbers are presented, the ease at which data can be accessed and how much detail you get.
Menu Performance Reporting

Get a detailed breakdown of your menu’s performance and feature your best dishes more prominently to optimize your menu.
Server Recommendations

Get actionable insights that are easy to understand, help improve staff performance and train servers to upsell items that need more promotion.
Server Level Reporting

Track staff performance to identify top performers to help boost their earnings and uncover coaching opportunities.
Guest Profiles

Track customer behavior, spend and preferences over time.
Mobile Analytics

Mobile or web based app that allows you to easily checkin on your restaurant's performance throughout the day from your mobile device without the need for spreadsheets or calculators.
Food Cost Reporting

Manage your stock, analyze your food cost reports and always get the actual performance on your profit margins.
Report Exporting

Export inventory, food cost and sales reports to leverage in meetings or to import into other tools.
Customer Insights Reports

Track customer spending habits and results of your promotional efforts all from one dashboard.

Delivery

4/5 features

Multi-platform Consolidation

Consolidate online orders on one single screen
Uber Eats
Door Dash
Delivery Menu Customization

Create customized delivery menus to optimize for higher margin items that travel well.
Discounts & Promotions

Create discounts and promotions to drive more revenue.
Review Collection

Capture and promote reviews from delivery orders to attract more customers.
Menu Sync

Sync your menu with delivery platforms to minimize repetitive and time consuming menu updating.

Other

0/2 features

On-Premise
Cloud Based

Available Add-ons & Modules

Q2 '26 Hotel POS Systems Survey Insights

Last updated: Q2 2026

Is ICG Software a good fit for your hotel?

Rank

Hotel size

Popular alternatives

#3 of 6

Large

93% (19)

HOTELTIME

HOTELTIME is a top Hotel POS Systems pick among large hotels on HotelTechReport, with reviewers pointing to web access from anywhere and receipt previews transferred from Vento or Libera to HotelTime for faster checks on guest consumption.

#3 of 4

Enterprise

96% (9)

Mews

Mews is a top Hotel POS Systems pick among X Large on HotelTechReport, with hoteliers pointing to Mews POS linking to the PMS for fast, accurate billing across restaurants, bars, and cafés. It also posts charges to guest rooms with clear reporting and accountability.

#1 of 4

Mid-sized

96% (103)

HOTELTIME

HOTELTIME is a top Hotel POS Systems pick among mid-sized hotels on HotelTechReport, with hoteliers pointing to cloud access from anywhere and room-to-room, spa, restaurant, and housekeeping links that cut down on duplicate work.

Large

93% (19)

#3 of 6

HOTELTIME

Enterprise

96% (9)

#3 of 4

Mews

Mid-sized

96% (103)

#1 of 4

HOTELTIME

Rank

Region

Popular alternatives

#1 of 5

Europe

95% (204)

HOTELTIME

HOTELTIME is a top Hotel POS Systems pick among Europe on HotelTechReport, and hoteliers point to its cloud access plus tight links between hotel, restaurant, spa, and wellness so staff can post charges and see full consumption without rekeying.

#3 of 4

Asia Pacific

89% (27)

HOTELTIME

HOTELTIME is a top Hotel POS Systems pick among Asia Pacific hoteliers on HotelTechReport for the on-screen knowledge base with articles and video tutorials, which teams use for internal training and getting new staff up to speed.

#3 of 4

North America

88% (14)

Mews

Mews is a top Hotel POS Systems pick among North America on HotelTechReport, because reviewers single out its open, data-rich API for building their own dashboards and management tools around specific operational needs.

Europe

95% (204)

#1 of 5

HOTELTIME

Asia Pacific

89% (27)

#3 of 4

HOTELTIME

North America

88% (14)

#3 of 4

Mews

Full 2026 Hotel POS Systems Survey Findings

ICG Software - Q2 '26 Hotel POS Systems Survey Insights

By hotel size

ICG Software is not yet ranked for Large in Hotel POS Systems Popular alternatives: HOTELTIME, Shiji Group, Mews and 3 others

ICG Software is not yet ranked for Enterprise in Hotel POS Systems Popular alternatives: Mews and 3 others

ICG Software is not yet ranked for Mid-sized in Hotel POS Systems Popular alternatives: HOTELTIME, Mews, Shiji Group and 1 others

By region

ICG Software is not yet ranked for Europe in Hotel POS Systems Popular alternatives: HOTELTIME, Mews, Shiji Group and 2 others

ICG Software is not yet ranked for Asia Pacific in Hotel POS Systems Popular alternatives: HOTELTIME, Shiji Group and 2 others

ICG Software is not yet ranked for North America in Hotel POS Systems Popular alternatives: Mews, Shiji Group and 2 others

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Top Picks

Pricing

Reviews

4.8 avg

ICG Software Reviews Summary

Not yet recommended

0 reviews

Ease of Use

N/A

Customer Support

N/A

ROI

N/A

Implementation

N/A

Compare ICG Software to Top Alternatives

Compare

Mews

Hotel POS Systems

4.7 (170 REVIEWS)

A mobile all-in-one POS platform designed for hotel restaurants.

Compare

HOTELTIME

Hotel POS Systems

4.7 (262 REVIEWS)

Vento POS is a superior cloud-based POS and stock system for restaurants & bars

Compare

Shiji Group

Hotel POS Systems

4.6 (32 REVIEWS)

The trusted POS for the world’s top hotels

View top ICG Software alternatives

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ICG Software Reviews

Hotelier Rating

Excellent

Very Good

Average

Poor

Terrible

Looking for specific info?

ICG Software Integrations

Company	Functionality
This integration hasn’t been verified by ICG Software yet. Lean Hotel System 100% recommended by 2 hotels
This integration hasn’t been verified by ICG Software yet. ICG Software 0% recommended by 0 hotels	Business Intelligence
This integration hasn’t been verified by ICG Software yet. ICG Software 0% recommended by 0 hotels	Mobile Ordering & Room Service
ICG FrontHotel 0% recommended by 0 hotels	Property Management Systems

Support

Unverified

ICG Software has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

2026

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

0/100

Recommended

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FrontRest

What is ICG Software?

Self Service Table-side Ordering

Upselling

Digital Menus

Advanced Ordering

Discounts & Promotions

Mobile Ordering

Integrated Kitchen Display

Inventory Management

Ingredient Management

Stock Reporting

Stock Alerts

Recipe Costing

Food Cost Reporting

Report Exporting

Customer Management

Discounts & Promotions

Guest Profiles

Rewards Program

Marketing Campaigns

Customer Insights Reports

Segmentation

Physical Loyalty Cards

Discounts & Promotions

Customer Insights Reports

Payment Log Reports

Accounting Software Integrations

Mapping

Sync Error Alerts

Gift cards

Upselling

Discounts & Promotions

Customer Insights Reports

PCI Compliant

Check Splitting

Chargeback Management & Fraud Prevention

Payment Log Reports

Employee Reporting and Management

Sales Reporting

Menu Performance Reporting

Server Recommendations

Server Level Reporting

Guest Profiles

Mobile Analytics

Food Cost Reporting

Report Exporting

Customer Insights Reports

Multi-platform Consolidation

Uber Eats

Door Dash

Delivery Menu Customization

Discounts & Promotions

Review Collection

Menu Sync

On-Premise

Cloud Based

Q2 '26 Hotel POS Systems Survey Insights

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What you'll get

Want to find out if FrontRest is a good fit for your hotel?

ICG Software Reviews Summary

ICG Software Pricing

ICG Software Reviews

ICG Software Integrations

Support

Unverified

Support Not Verified

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