Change begins with how we think about payments, not just about how we process them. Payments aren’t – or shouldn’t be – a single, designated step at the end of a stay. They’re not a oneoff transaction. Instead, they’re an integrated part of the whole guest experience, woven into both your hospitality cloud and the guest’s own devices. The great news for hoteliers is that this modern payments philosophy not only means less tedious administration and manual processes, it also encourages more spending. Done properly, it’s a real win-win. So what does this glorious future look like? Let’s find out.

• What are automated payments?
• The history of payments
• The five benefits of payment automation